My Acrobat XI Pro disappeared from my computer.  It is just gone and I am not able to reinstall it from creative cloud or adobe website.  How do I get it back?

My Acrobat XI Pro disappeared from my computer.  It is gone and cloud will not let me reinstall it.  It reads that it is up to date.  Our IT dept is baffled.  Help!

What OS?

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    Hi msickler,
    In order to help you better please provide me more information about the application you are using.
    Which version of Acrobat you are using and what is the exact error message that you are getting also let me know when that message poping up.
    Have you tried to uninstall and reinstall Acrobat. Is it creative could subscription that you have or you have Master collection suite Cs 6.0.
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