My Acrobat XI shows a blank, grey screen when opening scanned files, tho the Reader shows the files properly.

Adobe Reader is able to display scanned documents properly, but not Acrobat XI. I have updated the Flash Player. I have turned the 'large images' on feature in Preferences. I have updated Acrobat. The screen still shows up grey and blank. Please help.

Hi ,
Please refer the following document to get solutions related to scanning .Hope this will help.
https://helpx.adobe.com/acrobat/kb/troubleshoot-scanner-issues-acrobat.html
Regards
Sukrit Dhingra

Similar Messages

Grey Screen when opening a old or new project in CS 5.1

Grey Screen when opening a old or new project in CS 5.1....I can then click on the outside of the screen and see the project screen but as soon as I release the mouse button it goes grey again. Any ideas?

Does turning off OpenGL in the Performance Preferences and restarting Photoshop have any bearing on the issue?

Preview Screen when Opening a File

I recently had to reinstall Pro V9. Now I no longer get the preview screen when I select File, Open. I liked this feature since I could see the first page of each document and know which file contained what information. Does anyone know how to reset this function? Thanks.

Moving this discussion to the Acrobat Installation & Update Issues forum.

Get wierd screen when opening PDF file in Acrobat/Reader 9.5.2

Here's the screen I now get when trying to open a Captivate-generated PDF in either Acrobat or Reader 9.5.2. Any thoughts?

Hi Ronpref,
I created a Captivated PDF file of size ~15 MB (created with Adobe Captivate 5.5) and opened it with Acrobat 9.5.2. I did not see any issue opening this file, all the contents were seen properly. As soon as I launched this PDF, it asked me to install Adobe Flash. Once installed, this PDF file was opened successfully and I could move forward/back within that captivate movie.
You can check if this same issue is present on other machine with Acrobat 9.5.2. If not, then there are chances that this issue is specific to your machine.
Alternatively, as I suggested earlier, try using Reader XI.
Thanks.

Firefox 5 crashes to grey screen when opening from sleep mode on computer.

system... Win7 64bit
ATI 4300 video
AMD 445 cpu
Gigabyte GA870a-ud3 motherboard.
System OK with windows 4, with windows 5 when system woken from sleep mode, Firefox crashes when I try to run it. Crashes to grey screen. From cold boot it works fine. All other programs work fine. Solution?

Have you tried re-booting? Shut down the iPad completely and then restart it. It has helped me with my iPad 1.

HT201263 does the smart cover magnet strip affect the ipad screen by making colour lines appear on the screen when opened or unlocked by the cover

Does using the magnetic smart cover affect the ipad by causing stripes of interference lines over the screen, then when opening and shutting would revert to a normal home screen, But repeatedly does this lines on screen effect and then eventually the whole screen goes white!

No. It should not do that.

Flashing question mark on mac book pro,with grey screen when turned on?

flashing question mark on mac book pro,with grey screen when turned on?

Press the power button down to force a emergency hardware shutdown and hold the option/alt key down and reboot
If you see your OS X boot partition, then click it and the arrow, head to System Preferences > Startup Disk and reset it. Done.
Folder with question mark issue
If that doesn't it, then do a #2 PRAM reset and try the above again.
..Step by Step to fix your Mac
If no OS X boot volume appears in Startup Manager, then OS X is corrupted.
Try more of the Steps above (like 1-8) then if that doesn't work.
Create a data recovery/undelete external boot drive
Once you got your data off, erase and reinstall OS X onto the MacintoshHD partition and then restore from TimeMachine or bootable clone if you have it. or build new and return users files from the data recovery drive.
Most commonly used backup methods
If the drive doesn't appear in Disk Utility it might be dead or there are further complications let us know for further assistance.
Install/upgrade RAM or storage drive in Mac's
My computer is not working, is my personal data lost?
https://discussions.apple.com/community/notebooks/macbook_pro?view=documents#/?p er_page=50

Pages is not responding. Showing a blank grey screen?

Any suggestions?

Sounds more like your Mac is showing a blank grey screen. Is anything else working? Have you tried rebooting?
btw I helps to actually provide some details, we are just appaulingly bad guessers here and a quick look around you will confirm that we are not looking over your shoulder at what is going on.
No Pages version. No OSX version. No background to what lead up to this. No description of how you installed Pages. No description of what you were trying to open. So a full house of non-description.
Peter

My MacBook pro will not startup. I get a blank grey screen no logo appears so I can't chooseadiffer t drive nor boot from DVD. Safe mode and verbose mode also don't change blank screen.

It was running slow with the colored spining appearing often. This started happening weeks ago with Yosemite so I formatted the disk with the DVDs that came with the mid 2011 MacBook pro, 10.6.8. I then installed Yosemite on an external drive and this morning i was booted from the external hd with Yosemite and it stopped recognizong mouse clicks so I forced a restart and now I'm stuck with the blank grey screen. Safe mode and verbose mode also do not work.

Lao Bo,
yes, you can locate and copy a file from your HD to a USB key using UNIX commands. If you know the exact name of the file which you’re trying to locate, try this:
find / -iname filename -print
This command will search your entire internal disk for the particular filename. If you know that it’s within a particular user account, then you can save search time with this variation:
find /Users/username -iname filename -print
Either variation of this command will print all files found which have the given filename. Presuming that you’re able to identify the correct file, you can copy it to a USB key using the command
cp -p filename_returned_by_find /Volumes/USB_volume
If you’re not sure which volume name your USB key has, this command will show you what the possibilities are:
ls /Volumes
Please let me know if you have any trouble with these commands.

Photoshop CS6 CC liquify just has blank grey screen.

hi i am currently on a trial for CS6 CC version on Windows 8 but every time i try to liquify an image all that happens is a blank grey screen. The weird thing is i can click and edit the area of the grey screen and if i click OK to finish the liquifying it has edited the image! Why can i not see my image whilst in the liquify screen? I've tried to change all the settings and stuff but still nothing?
tom

You have Show Image unchecked and Show Backdrop checked, but I suspect the problem is a stale video card driver. Make sure you have the latest driver by downloading it directly from the video card company website. As another test, if you press the Alt key immeadiately after starting Liquify, it will start in slow CPU mode which does not use the video card or its driver. If that works your driver is the problem.

How to go to finder from blank grey screen with apple icon and spinning gear

My Mac desktop won't start up, it showed blank grey screen with an apple icon and spinning gear for ages. Due my computer is vintage so I would need to backup my user files before I could re-install OS X via NetBoot. My question is how can I access to the finder to back up my user folder from the grey screen. Thanks

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

Blank grey screen in Mail 5 for Lion

I have just recently upgraded to Lion, and set up an IMAP GMail account, rather than the POP account I had set up before. I did this through the System Preferences way (to sync Calendars and Google Talk as well).
When I open the application it does not open a window to show me my mail. I went to Window, Message Viewer to see if it was hiding somewhere, but it just opens a blank grey screen that says "No Mailbox Selected". I have also tried going to File, New Viewer Window - this prompts Mail to crash. Intermittently, the icon in the dock will show how many unread emails I have, so I know it's connecting to the GMail account.
I have one of the older MacBooks with 2GHz Core 2 Duo Processor and 2GB RAM.
Can anyone help? This is not the sort of problem I expect from a company with the catchphrase, "It just works", because in this case, it doesn't.

I have the same problem. Any answers out there?

Hi, After I try to load either an existing or new project in Adobe Premier Elements 9 I just get a blank grey screen with none of the timeline, etc. boxes on view. This has suddenly happened, one day OK next not! At the top of the screen I get the normal

Hi, After I try to load either an existing or new project in Adobe Premier Elements 9 I just get a blank grey screen with none of the timeline, etc. boxes on view. This has suddenly happened, one day OK next not! At the top of the screen I get the normal Pre icon, File, Edit, Clip, etc.
I am planning on purchasing Premier Elements 13, would it be better if I bought a new program rather than download an upgrade, just in case the upgrade doesn't load properly due to the error with my existing program?
If I the deleted Premier Elements 9 on my PC would I lose all my existing videos that were produced using Premier Elements 9 or would they be saved so that they can still be worked on in Premier Elements 13?
Does Premier Elements 13 work with Windows 7?
Thanks
Terry

Premiere Elements 13 absolutely works with Windows 7!
In fact, I'd highly recommend you download the free trial and give it a test run.
Meantime, go to Windows Update and make sure you have all of the latest Windows updates, including those that don't install automatically. Then go to the nVidia or ATI site and ensure you have the latest driver for your graphics card, and go to Apple.com and ensure you have the latest version of Quicktime, per the program's requirements.

Blank grey screens on bootup?

On bootup of my Macbook Pro with an external monitor connected via HDMI, I get blank grey screens on both my retina display and the monitor. If I remove the HDMI cable, I get the normal logon screen - I can then plug the monitor back in, log on, and everything works like normal. Anyone else experience this? I'm running OSX Mavericks - this did not happen before the upgrade.

Hello again,
In order to try to resolve this I need to connect the laptop to a projector to be able to see the desktop image and open such things as System preferences. This takes me bait longer than it should thus the delay in adding to this discussion.
I did connect it up to the projector. Switched off the mirroring and tried a few switching off and on's etc. I have also tried resting the PRAM and the PMU but to now avail. There appears to be a disconnect between the screen and the system. I reckon it is maybe to do with the fact that the last time is was used and functioned as usual was when I was using the laptop with the projector.
It is of course frustrating as the laptop in question though of a certain vintage is in very good condition and operates very well other than this issue.

Can't open PDF on iPhone - blank grey screen appears

Hi. I have downloaded the latest reader on my new iPhone 6. I cannot view PDF douments. If I try to open a file, Safari opens to a blank grey screen. I can see the "open in" prompt but cannot click on it. Any suggestions?
Thanks.

Yes, that is a well-known problem: http://support.microsoft.com/kb/2716529
The Fixit on that article only works on Windows 8, but I can give you a script that makes the registry modification on Windows 7. Download, unzip, then run the attached registry script.

My Acrobat XI shows a blank, grey screen when opening scanned files, tho the Reader shows the files properly.

Similar Messages

Maybe you are looking for