My activation date has passed but my order status ...

Phone line has been fitted a couple of days ago so should've been activated at any time up to midnight on the activation date. This has now passed but the order status is still in progress when I go to the track order page. The help page says that this means there's been a problem with my order.
Please help!!
Thanks
Solved!
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Similar Messages

Co3 error activation date has passed

Hi all I'm having problems with vision everytime i reboot the box that was delivered yesterday i get the c03 error i tried calling call centre there usless keep saying i promise it will come on it takes time but my activation date has now pass im starting to wish i never left virgin now any ideas how i can watch tv

Hi,
1. A C03 error means your Vision account has not been set up correctly at BTs end.
2. A c02 error means the box tried to upgrade its software and failed. This 99% probably happened because of point 1.
Get the Mods on it. They are very helpful.
Rank - Mostly Harmless.

Activation date has passed, broadband is not activ...

Hi,
My activation date was yesterday. It has now passed and, somewhat unsurprisingly, my broadband has not been activated. On the BT ordertracking page, regarding the broadband it informs me "your broadband order is in hand with a member of our team....". Regarding the phone line it says "We are currently investigating your line order with our supplier....".
Has anyone had this problem before? What causes this problem? How long should it normally take from now to get connected? It says to call customer services if it is past activation date and BT don't get in touch (which they haven't so far), but I'd prefer not to have to spend an hour of my evening on hold.
Thanks,
Chris

Hi malfunct,
Welcome to the community and thanks for posting!
I'm sorry for the delay getting service connected. Is everything up and running now? If not, click on my username and under the section "about me" you'll see the link to get in touch with us. We can help sort things out from here.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband activation date has passed and no broadb...

After my contract broadband with O2 was sold to Sky and sky jacked up the price. I decided to switch to BT broadband. The sign up was fairly straight forward and I was given an activation date January 20th, hub arrived same day and BT sports was turned on too. I plugged in hub on Tuesday morning and it went orange with a flashing red b. I left it till the evening just in case I was being impatient but still no blue light. I had a text message that same evening apologising for the delay and they will call me on Thursday 23rd and not to call as there was no need. That's in itself was frustrating, the lack of information and the disregard for customer care. There was no call on 23rd so I decided to call them and was told that there is an issue and that a specialist would be in touch and there was nothing they could do just wait for the call. Up to now I have had no further information and I'm just frustrated by the lack of information or renewed activation date it's making me regret changing providers. Can anyone enlighten me as to what's happening and where this fabled specialist is?

Hi Novvy26,
I would like to take a look at your account to see what is happening with your order for BT Broadband. Please send me in your details using the "Contact The Mods" link found in my profile.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

My activation date has passed and still no broadba...

My activation date was last Friday (25th October) and on Saturday morning (when mobing into a new flat I had ordered this to) Broadband had still not activated. I was also told during ordering that I could get the router delivered on the Friday and it wouldnt be a problem that no one would be home as it is "designed to fit through the letter box". I got there on move day to find a red ticket so I had to then queue at the post office after having been told specifically I wouldn't.
I called BT and after speaking to 4 people I was told that I had to speak to a 5th person in "Accounts" as it was an account related thing that BT had a technical problem with.
This lady then tells me that there was nothing I could do to help and that the braodband would start Monday midnight without fail and that she is sorry 100 times over and that she would email me details on how I could connect to Bt-Fon networks in the mean time...
Its Tuesday morning and we still have no internet and the order online still shows "in progress" instead of complete. Also never recieved this promised email.
What should I do?!!!
After all of the promises BT have made and not kept I am supremely disapointed!

Hi thommegzy,
Welcome to the community and thanks for posting!
Sorry for the delay getting services set up in your new flat. I can help you get connected from here. Click on my username and under the section "about me" you'll see the link to get in touch with us.
Please include the link to this thread when you complete the form and whenever we've received your details we'll take it from there.
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband activation date has passed, and nothing....

Hi all,
So yesterday we had our new BT services in a property that we've just moved to. The OpenReach guy was actually early and after about an hour had the line up and running. Our equipment hadn't arrived so we couldn't test broadband but the phone line seems to be working fine.
Then our equipment arrived and we set it up but the blue B didn't glow. We thought this was fair enough as they do say up to midnight. Then at about 4 I received an email and text saying that the service was all ready to go. So we tried again but still the b light didn't glow.
So we called BT and didn't get much sense out of the advisor. She was flip flopping between different lengths of time based on my reaction - 24 hours, midnight tomorrow, etc. She settled on saying it would be up by midnight tonight (yesterday).
Needless to say, it didn't miraculously start working at midnight. It's now the morning after, and it still isn't working. Oh and the 24 hour support line closes at 9pm and reopens at 8am...
Any advice?
Thanks.

Hi jacklenox,
Welcome to the forum and thanks for posting. I can look into this if you wish. Drop me an email with the details. You’ll find the “contact us” link in the about me section of my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Only show certain fields after a date has passed

How would I set a recordset to only show certain fields after
a date has
passed?
For example:
I have a list of classified adverts some which include an
image which the
client pays extra for. After a certain time period, say, 1
year,
would it be possible to use some kind of IF statement (or
something) to no
longer show the image?
Thanks
Gary

scrap that entire post man.
I'll rewrite it here in a few.
"crash" <[email protected]> wrote in message
news:[email protected]...
>
OK. I can't be as much help as I was hoping, since I
just did this in
> PHP and MySQL. But we can do a bit. My ASP is rusty
enough I'm just going
> to give you what I think you should do.
>
> You'll need to research how to format dates and most
importantly strip
> away the timestamp. In MySQL, you can format the date as
it comes out of
> the recordset. I'm not sure if you can do this in
access, but I would
> imagine that you can (indeed, it might be the same SQL).
>
> <%
> varToday = Date (should be able to format out timesteamp
here);
> varTerm = 365; 'This will be your constant term, defined
in days, it looks
> like from archived posts
>
> varExpiredDate = varToday = varTerm;
>
> Search your recordset via varTerm. ie
> WHERE datefield < <% varTerm %>
>
> You will need to search date formatting in Access to see
how to strip out
> the Timestamp from your date, but you should be able to
do this from your
> SQL statement, and return just the date, this will be
compared to your
> varTerm, which basically states that if your signup date
is beyond a year
> from today, your ad will need to be renewed.
>
> I"m not very happy with this, but it's all my brain is
coming up with
> right now. Gimme a few to review it and I might have
something more for
> you.
>
> HTH, sorry I couldn't give you code or urls for date
formatting.
>
> Additionally, you will eventually need to build
somethign that checks
> images and and dates and then sends an email to your
customer letting them
> know their term has expired.
>
> OR - You could also add a new field to your database
which automatically
> updates an "expire" time in your ad table which
automatically adds days to
> the time. If you do this, you don't have to worry about
stripping
> timestamps or anyting, and you can just do a simple
lookup for if Date >=
> DateExpireField then don't pull image.
>
>
>

I bought Iphone5 at 28th Sep, but the order status is still processing items?

I bought Iphone5 at 28th Sep, but the order status is still processing items? What is going on, is that ok ? although Delivers 24 Oct, 2012 - 31 Oct, 2012.

I ordered on 29th sept, order status still processing items - although it says will dispatch deliver 24 - 30 oct. I don't think it will deliver anytime soon as apple can't fulfil millions of orders even in 4 weeks.

Activation date almost passed, no dial tone or bro...

Hi.
After waiting a month for an engineer appointment, I woke up this morning to a text from BT saying that it turns out I didnt need an engineer, my phone line and broadband were activated and I could start using them immediately. My order status on the site is completed as well.
This wasnt the case. I have been constantly checking all day, but I get no dial tone on the phone and the broadband light on my homehub is off. It isnt a problem with the ADSL filter, I still get no dial tone when plugging the phone directly into the master socket.
I'm kind of worried because I have already gone over a month without any internet, and I keep finding posts on forums of people having similar problems that have had to fight with phone support for weeks or months before getting it sorted.

Might be a stab in the dark, but is your new home "new" as in "new-build" new? Reason i ask is i had exactly the same thing occur to me when i moved into my new house, and after the call centre had assured me it was conneted, I unscrewed the faceplate from the phone socket next to the front door to find that Barrett Homes hadn't connected the phone sockets to the External NTE (i.e. the master socket) which is often outside nowadays.
Once connected, broadband worked fine (did it myself, 5 minute job) only problem was that Barretts had wired all the extension sockets with all six wires (huge no-no) which I also rectified (broadband sync went up from 3.5 meg to nearly 6); this isn't a one-off either as I have a friend on the other end of our road with exactly the same YTS wiring in their phone sockets. Hope you get your problem sorted anyways.

I have updated my webpage - its updated on my remote server "using dreamweaver" and the date has changed, but when i go online to check nothing has changed.

all is connected, dates changed in the remote server, i have cleared my history so that its not just going to its memory but actually looking for the page.
does anyone have any ideas?

I just tried to run your home page through the W3C validator and got this error:
Sorry! This document cannot be checked.
I got the following unexpected response when trying to retrieve <http://www.dsfiresecurity.com.au/>: 500 Can't connect to www.dsfiresecurity.com.au:80 (timeout)
If you made recent changes to your domain name (DNS) configuration, you may also want to check that your domain records are correct, or ask your hosting company to do so.
Nancy O.

Passed phone/broadband activation date...

I know that this has been talked about a lot on these forums, but I'm hoping to get the attention of a Mod who will give me an answer.
I purchased unlimited broadband and calls online on Thursday 9th of September. This is for a new build flat - so my line needs to be activated. I was then informed that my estimated activation date would be Thursday 16th September and that I would not need an engineer to come to my property.
Unfortunately the activation date has passed and neither the phone or broadband works. So I phoned BT, and after being passed about and put on hold repeatedly (often ending in the line going dead after waiting 15 minutes and needing to start all over again), I was told that there was a fault... and some one will call me back in 48 hours to tell me why... not to tell me that they've fixed it, but just to tell me why.
The reason this is so important to me is because I work from home - I need a broadband connection and a phoneline to do my job, and I'm currently relying on a PAYG tmobile 3g dongle and my mobile - which are both costing a fortune (especially the mobile because I make a lot of international calls - something I am sure BT will love to profit from).
Having been mucked about by Sky for 2 months (who also failed to install a phoneline because they consistently failed to communicate with openreach properly - resulting in repeated cancled installs) I don't have the luxury to wait around! Having looked around this forum, it has taken some people months to get connected.
I simply want to know WHY my activation failed, and WHEN it can be fixed. Simple.

Oliver_H wrote:
I know that this has been talked about a lot on these forums, but I'm hoping to get the attention of a Mod who will give me an answer.
I purchased unlimited broadband and calls online on Thursday 9th of September. This is for a new build flat - so my line needs to be activated. I was then informed that my estimated activation date would be Thursday 16th September and that I would not need an engineer to come to my property.
Unfortunately the activation date has passed and neither the phone or broadband works. So I phoned BT, and after being passed about and put on hold repeatedly (often ending in the line going dead after waiting 15 minutes and needing to start all over again), I was told that there was a fault... and some one will call me back in 48 hours to tell me why... not to tell me that they've fixed it, but just to tell me why.
The reason this is so important to me is because I work from home - I need a broadband connection and a phoneline to do my job, and I'm currently relying on a PAYG tmobile 3g dongle and my mobile - which are both costing a fortune (especially the mobile because I make a lot of international calls - something I am sure BT will love to profit from).
Having been mucked about by Sky for 2 months (who also failed to install a phoneline because they consistently failed to communicate with openreach properly - resulting in repeated cancled installs) I don't have the luxury to wait around! Having looked around this forum, it has taken some people months to get connected.
I simply want to know WHY my activation failed, and WHEN it can be fixed. Simple.
(my bold)
Hi Oliver_H and welcome
mod email address - [email protected] (they'll need your name, account number and a link to this thread).
new build - I'll guess that your master socket connections have not been made off (connected), as only BT can do this. This could be why your line isn't active...
It could be a fault, but I'm stilling guessing they're not connected in the master socket...
You really shouldn't, but a quick look (don't touch) at the master socket connections may answer this for you.
-+-No longer a forum member-+-

Activation date passed and still no BB!!!!

I left my previous ISP due to poor service.....I somehow thought BT would be better but so far they have been utter rubbish, I am actually regretting my move from Tiscali/talk talk!! that says a lot as they have got to be the worst ISP's out! My latest problem now that my eagerly awaitied activation date has now passed 22.08.11 and I have no BB connection. I waited up till after midnight last night to check that the activation works and what do you know it didn't! (why don't you activate after midnight the night before your equipment is delivered so that your customers don't get there equipment and then still have to wait till after midnight for any BB) anyways I tried again this morning before work and still no connection...done all the tests i could prior to work and still nothing. This is really frustrating as you were late in delivering the equipment in the first place!! I NEED this sorted asap!! Can anyone point me in the right direction to get the quickest solution please???

try contacting the mods http://bt.custhelp.com/app/contact_email/c/4951
or live chat
live chat http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
mods may take 2/3 days to contact you
this is a customer to customer help forum with the only BT employees being the forum mods
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Activation date pushed back twice

Hello,
I recently moved into a new flat and told BT 4 weeks in advance that I will be moving and I was told the line would be activated on the 27th of June. That day passed and only the phone line was activated. I called up and was then told that there was an issue with activating Infinity broadband so they gave me another activation date which is today. Today I called just to check if everything was fine and after about an hour of waiting in queues I was told that the order got "lost in the system" and that a new activation date has been set for the 16th of July.
Is this normal? How many times can they push back the activation date? Im considering cancelling my contract as it's becoming more and more frustrating. Can I cancel my contract if they haven't provided me with the full service?
I depend on the internet as I work from home and I've pushing back deadlines as I can't work properly without it. I already spent £80 on topping up mobile data and I just can't afford to keep working like this.
Has anyone had a similar experience? Can anyone give me some advice?

activation is by openreach who own the lines so regardless of ISP apart from cable you will need openreach to install/activate your connection.
as this is a residential line and is not supposed to be used for business purposes albeit many use it for checking business email and casual business use. there is therefore no consideration about loss of business. did you consider a business line which would give you a better level of service guarantee
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Activation date come and gone

My activation date has come and gone, with no broadband. No one contacted me to let me know what was happening.
I received an email and voice message today saying that my broadband is now activated but it is not. I have an orange light with flashing red broadband light and no connection.
Fed up trying to sort this out! How do I find out when my broadband will be up and running?
Solved!
Go to Solution.

snorlax wrote:
I have it on the only main phone line that comes into the house. I have it plugged into a micro filter then plugged into the socket.
I ordered broadband option 1 not infinity but the plug on the socket has infinity written on it.
That will not work, as the phone socket does not carry broadband.
Remove the microfilter, and plug it directly into the small socket at the top of the infinity socket.
The Infinity socket works for both Infinity and normal broadband.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Can I choose an activation date when signing up?

I'm looking at potentially placing an order but was wondering if anyone knows, can you set an activation date when you place the order?
The reason I ask is that I'm tied into a broadband contract until March with pretty hefty cancellation charges attached. If I can order Vision now but choose not to actually go live until March that would be perfect.
If this isn't possible I'll obviously have to wait until March to place any order.
I've tried to contact BT on this but unfortuantely no-one is getting back in touch with me!

In that case just do whatever is necessary to cancel when the time is right giving the notice period and get your MAC code and switch. Vision isn't usually activated on a line until after it has settled down. The process of switching ought to be painless.
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My activation date has passed but my order status ...

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