My address book wont open anymore
I am having trouble opening my address book, it just stopped working about 2 weeks ago and I can't find any information to get it to work again. Please help
Verify/repair the startup disk (not just permissions), as described here:
The Repair functions of Disk Utility: what's it all about?
After having fixed all filesystem issues, if any, proceed as follows:
1. Open /Applications/Utilities/Console.
2. From the File menu, choose either Open Console Log, or Open System Log, or both, so that the Console application displays the contents of both system.log and console.log.
3. In the Finder, go to /Applications/, and try to open Address Book by double-clicking on it. Look at the bottom of the Console windows for messages that might be written there as a result. They may provide some clues as to what the problem is.
In the meanwhile, take a look at the following article, in case this is a font issue:
Font Management in Mac OS X Tiger and Panther
You may also want to read the following article:
Multiple applications quit unexpectedly or fail to launch
Similar Messages
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Hello
Maybe someone can figure this out. When I click my "address book" in the dock I get a big"?". I can open and get info. when using dashboard. I recently installed MS Word and had to reinstall "Ical" and "appleworks". Hopefully I don't have to do that. Is there a simple solution?
Thanks in advance!!I reinstalled from Tiger and it works.
-
All my devices under the same username wont install and new apps when connected to wifi, and itunes on windows wont open anymore. wondering if anyone has the same problem or found a solution.
will download under 3g, very unusual problem. seems to be the apple username but for itunes to not open as well.Ha ha, not to worry.
Rebooted modem and all is good now.
Very unusual that the only problem was isolated to all apple associated devices and software. -
Hey you all,
I want to add some changes to one of my projects in Imovie. But the project I'm working on wont open anymore in the library. I can play it, but I can't click the button 'change project' anymore. And it's only the case of this one particular project. Have I locked something? How do I undo this?
Cheers for helping!
StefYour processor speed and RAM? How much disk space is left?
Have you tried deleting the Motion file?
+S -
Front camera shutter wont open anymore after upgrade to iOS5.1
i have a less than a month old ipad2...after upgrading to the iOS 5.1 the front camera shutter wont open anymore...did the reset but it didnt work.will downgrading to the 4.3.3 make it work again?? please help...
You can't downgrade, it's not supported. Have you tried closing the Camera app completely and seeing if it works when you re-open the app ? From the home screen (i.e. not with Camera 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Camera app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
-
I have looked over many postings and have tried some of them. However, I am unable to get my address book to open (it just flashes in and out of the dock) at all. Here is a selection from my crash log. Any suggestions?
Date/Time: 2007-06-30 23:57:49.033 -0700
OS Version: 10.4.9 (Build 8P2137)
Report Version: 4
Command: Address Book
Path: /Applications/Address Book.app/Contents/MacOS/Address Book
Parent: WindowServer [55]
Version: 4.0.5 (487)
PID: 508
Thread: Unknown
Link (dyld) error:
Library not loaded: /System/Library/PrivateFrameworks/YahooSync.framework/Versions/A/YahooSync
Referenced from: /Applications/Address Book.app/Contents/MacOS/Address Book
Reason: image not foundYou say you reinstalled Address Book, but haven’t explained how, which is essential information that you should have provided from the very beginning. It appears you “reinstalled” it by copying it from another computer running a different version of Mac OS X (10.4.10), which is a really bad idea.
Regardless of what the original problem was, fixing the problem you currently have would require either properly reinstalling Address Book, or updating the whole system to the version of Mac OS X that the version of Address Book you currently have installed expects to be running on.
Quit all the applications and verify/repair the startup disk (not just permissions), as described here:
The Repair functions of Disk Utility: what's it all about?
After having fixed all the filesystem issues, if any, in the Finder go to /Applications/, move Address Book to the Trash, and reinstall it as described in the second part of the following article:
Custom installs in Mac OS X 10.4
Note that Address Book may appear grayed out in the installer, but will be checked if you check Applications there, and will be installed if it has been removed from the /Applications/ folder.
If the version of the system software on the Install discs is earlier than what you’re running now (and only in that case), then you must also reinstall the Combo Update for the type of computer and the version of Mac OS X you’re running, to bring Address Book back in sync with the rest of the system:
About the Mac OS X 10.4.9 Combo Update
Mac OS X 10.4.9 Combo Update for PowerPC
Mac OS X 10.4.9 Combo Update for Intel
Alternatively, you may want to install the latest Combo Update instead, as Henry suggested, which should make reinstalling Address Book itself first unnecessary:
About the Mac OS X 10.4.10 Combo Update
Mac OS X 10.4.10 Combo Update for PowerPC
Mac OS X 10.4.10 Combo Update for Intel
After installing the Combo Update, the computer may restart twice and the first restart may take several minutes. This is normal.
You may also want to read the following articles for guidelines on how to properly install system updates:
Troubleshooting installation and software updates
Installing software updates
Basically, you should verify/repair the startup disk and back up before installing the update, no applications should be running while installing it, and you may experience unexpected results if you have third-party system software modifications (not normal applications) installed. -
When emailing a group from address book it opens individual emails....
When emailing a group from address book it opens individual emails for each name rather than one email with all email addresses listed. Have I set things up wrongly or is there something I can do to have a single email sent to multiple addressees via Address Book?
Hello,
When addressing an email for this group, are you
entering only the name of the Group as the address?
More info, please.
Ernie
Thanks for your reply.
Yes, it works directly in Mail - type in group name and all's well and lovely - but if I'm in Address Book and want to email a group it opens numerous emails. THere seems to be no way of opening Mail from Address Book and go straight to emailing a group.
Rob -
Address Book mysteriously opens
I'll be working and all of a sudden Address Book will open for a second or two and then quit. It makes me wonder if someone is maliciously trying to get my contact information. I can't see that I have any event scheduled that would open it.
Anyone hear of this happening or have any suggestions as to why this would be happening? Thanks!You have a piece of software such as a Dashboard widget, or a plug-in, or a system utility, or something like that, that requires Address Book to be running for whatever it does.
-
My system preferences wont open anymore, whats up
my system preferences wont open anymore, whats up
Hi xronjonesx,
To make sure that we are on the same page, you cannot open System Preferences. Have you tried opening it from the Apple Drop down menu? If you are still unsuccessful, then the next step would be to reinstall OS X Snow Leopard as that app is part of the operating system and the reinstallation with all the software updates afterwards will resolve the issue.
Mac OS X 10.6: Reinstalling Mac OS X
https://support.apple.com/kb/PH6606
Take it easy,
-Norm G. -
Every time I open Address Book (Lion) it opens to the same vcard with the same name in the search field. How do I keep this from happening? I have tried deleting the vcard, deleting the plist, and importing/exporting my contact. However, the search field contents are alwyas the same - even if I delete the field, close, and re-open. Thanks.
Hi Romulus949,
You should take a look at the Knowledge Base article [[How to set the home page]].
There are steps in that article to reset your homepage preferences to default. I would try that first to clear out any strangeness. Then you can set your homepage to anything you like.
Hopefully this helps! -
My address book is not opening in Leopard, I get a message saying that address book does not work in this version of OSX, can anyone enlighten?
I didn't to my knowledge do an archive and install, though the old version was still there, as I just sent it to the trash. Thankfully I was able to extract the new address book using pacifist as you recommended, thanks for that. (useful program )
I have another query, cover-flow is supposed to have pointers if you hold the mouse pointer over a document or movie, so as you can move through a document or open a movie, these pointers don't appear in my cover-flow ??? -
Why doesnt address book display open
Why doesn't my address book show up? The program opens but I do not see anything on the screen?
When I select the AB application in the applications finder when I click on it it gives me the same message about not being supported by this architecture. I can tell you I bought this computer 3 years ago. Sorry I warned you I am NOT a computer person that is why I have a mac
-
Why will my address book not open it says not supported on this architecture
When I clicked on my address book widget a received a note that says "not supported on this architecture" and would not open my address book.
I have never had this problem before. Can anyone help me resolve this issue? I am not computer savy so please be patient with me.When I select the AB application in the applications finder when I click on it it gives me the same message about not being supported by this architecture. I can tell you I bought this computer 3 years ago. Sorry I warned you I am NOT a computer person that is why I have a mac
-
I am running Iphoto 9.4.2 on a macbookpro, OSX 10.8.3
My iphoto was working properly until this morning. I was working on a photo book before and had iphoto running in the background. I tried to import a new photo from Finder by dragging it in the dock on the iphoto icon (I often do it like that).
At that point iphoto did not open anymore. A grey screen appeared with the grey wheel turning, as well as the rainbow wheel.
I could not even shut it down, not even force quit, and had to restart the mac with the power button.
I tried several times, but opening iphoto did not work, the same happened, and it kept crashing my computer.
I followed the thread 'HT 3159 iphoto can't open' and followed the advise to open iphoto with the option key down and create a new library. This worked fine. hence I understand now that the problem is in my library.
The thread mentioned to make a copy of my library first, before repairing it. I tried that several times, but everytime after a short while I get an error code '-36, some data can't be read or written'.
I tried to get the iphoto library back-up from yesterday (on Time Machine) on my Mac, to serve as a backup- but again, restoring this library fails; mentioning 'an unexpected error occurred, error code -6584'.
Please help, I need my pictures, but I also need the books I was working on (use them professionaly). But, even though I backed up through Time Machine, it now seems I have no back up Library.I followed the thread 'HT 3159 iphoto can't open' and followed the advise to open iphoto with the option key down and create a new library. This worked fine. hence I understand now that the problem is in my library.
It really looks like the last photo you imported may be corrupted or have an unreadable filename. Have you renamed the image file?
The thread mentioned to make a copy of my library first, before repairing it. I tried that several times, but everytime after a short while I get an error code '-36, some data can't be read or written'.
This confirms that you may have imported an unreadable image file or a file with a broken filename.
I am running Iphoto 9.4.2 on a macbookpro, OSX 10.8.3
Try to copy your library in parts:
ctrl-click your iPhoto library in the Finder and use "Show Package Contents" from the pop-up menu.
Now you will see a Finder Window with a folder with subfolders "Masters", "Previews", and other items.
Create a new folder in your "Pictures" folder, open a Finder with and name it "iPhoto Library Backup" and copy - not drag - the items from your main library - folder by folder to this new folder - all but the "Masters" folder.
Open the "Masters" folder: You will see subfolders named by year, with folders named by month and day inside. Copy everything from the "Masters" folder but the folders from the last day, when iPhoto started crashing.
Now rename the "iPhoto Library Backup" folder to "iPhoto Library Backup.photolibrary". Double-click the icon of this folder. Can iPhoto launch?
Regards
Léonie
Added:
You need to copy everything but the "Masters" from the day iPhoto started to crash: -
My SAFARI quit and it wont open anymore, I have a MINIMAC with MAVERICKS,please help !
Mac mini (Late 2012)
Model Name: Mac mini
Model Identifier: Macmini6,2
Processor Name: Intel Core i7
Processor Speed: 2.3 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 16 GB
Boot ROM Version: MM61.0106.B03 OS X 10.10.1 SAFARI 8.0.2
SAFARI QUIT ON ME AND IT WONT OPEN AGAIN ! PLEASE HELP ! THIS THE REPORT :
Process: Safari [979]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 8.0.2 (10600.2.5)
Build Info: WebBrowser-7600002005000000~1
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Safari [979]
User ID: 501
Date/Time: 2014-12-17 17:14:12.046 -0500
OS Version: Mac OS X 10.10.1 (14B25)
Report Version: 11
Anonymous UUID: 99C48021-4193-9E36-5941-5AD0D2E71DAC
Sleep/Wake UUID: B45DA696-4675-4118-AFB7-CEA09EF8E022
Time Awake Since Boot: 5400 seconds
Time Since Wake: 790 seconds
Crashed Thread: 21
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000020
External Modification Warnings:
Thread creation by external task.
VM Regions Near 0x20:
-->
__TEXT 000000010172b000-000000010172c000 [ 4K] r-x/rwx SM=COW /Applications/Safari.app/Contents/MacOS/Safari
Application Specific Information:
Process Model:
Multiple Web Processes
Enabled Extensions:
com.betafish.adblockforsafari-UAMUU4S2D9 (102.15 - 2.15) AdBlock
Thread 0:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x00007fff970e0ae0 CFStringGetCharacterAtIndex + 0
1 com.apple.CoreFoundation 0x00007fff97255d1a +[CFPrefsSearchListSource withSearchListForIdentifier:container:perform:] + 106
2 com.apple.CoreFoundation 0x00007fff97288397 _CFPreferencesCopyAppValueWithContainer + 183
3 com.apple.Foundation 0x00007fff90ee8d8d -[NSUserDefaults(NSUserDefaults) objectForKey:] + 34
4 com.apple.AppKit 0x00007fff99a742c7 -[NSDynamicSystemColor recacheColor] + 93
5 com.apple.AppKit 0x00007fff99a74160 -[NSDynamicSystemColor initWithSelector:] + 89
6 com.apple.AppKit 0x00007fff99aa9b36 +[NSColor selectedControlColor] + 80
7 com.apple.AppKit 0x00007fff99aa98ef +[NSDynamicSystemColor alternateSelectedControlColor] + 39
8 com.apple.AppKit 0x00007fff99a7432f -[NSDynamicSystemColor recacheColor] + 197
9 com.apple.AppKit 0x00007fff99a74160 -[NSDynamicSystemColor initWithSelector:] + 89
10 com.apple.AppKit 0x00007fff99aa9819 +[NSColor alternateSelectedControlColor] + 80
11 com.apple.AppKit 0x00007fff99a835f1 +[NSColor colorWithCatalogName:colorName:] + 142
12 com.apple.AppKit 0x00007fff99a82fc0 +[NSCatalogColor newWithCoder:zone:] + 275
13 com.apple.AppKit 0x00007fff99a82e71 -[NSColor initWithCoder:] + 437
14 com.apple.Foundation 0x00007fff90f2790c _decodeObject_old + 331
15 com.apple.Foundation 0x00007fff90f274c1 _decodeValueOfObjCType + 1567
16 com.apple.Foundation 0x00007fff90f26b96 -[NSUnarchiver decodeValuesOfObjCTypes:] + 214
17 com.apple.AppKit 0x00007fff99acec53 -[NSColorList _decodeWithoutNameWithCoder:newStyle:] + 401
18 com.apple.AppKit 0x00007fff99acea55 -[NSColorList _parseArchivedList:] + 162
19 com.apple.AppKit 0x00007fff99ace7fd -[NSColorList _loadColors] + 419
20 com.apple.AppKit 0x00007fff99ace614 -[NSColorList colorWithKey:] + 33
21 com.apple.AppKit 0x00007fff99aa9e8d -[NSCatalogColor colorUsingColorSpaceName:device:] + 280
22 com.apple.AppKit 0x00007fff99aa9d51 -[NSDynamicSystemColor colorUsingColorSpaceName:device:] + 160
23 com.apple.AppKit 0x00007fff99acd375 -[NSTextFieldCell _textAttributes] + 380
24 com.apple.AppKit 0x00007fff99a7b5e5 -[NSCell _unformattedAttributedStringValue:] + 278
25 com.apple.AppKit 0x00007fff9a0f93e8 -[NSThemeFrame _updateTitleTextField] + 326
26 com.apple.AppKit 0x00007fff99a62c40 -[NSThemeFrame _tileTitlebarAndRedisplay:] + 1214
27 com.apple.AppKit 0x00007fff99a5954d -[NSThemeFrame _updateButtons] + 2735
28 com.apple.AppKit 0x00007fff9a0fb5a7 -[NSThemeFrame _moveTitlebarViewsToView:] + 724
29 com.apple.AppKit 0x00007fff9a0fcfc9 __49-[NSThemeFrame _floatTitlebarAndToolbarFromInit:]_block_invoke + 836
30 com.apple.AppKit 0x00007fff99ae6339 +[NSAnimationContext runAnimationGroup:completionHandler:] + 82
31 com.apple.AppKit 0x00007fff9a0fcc41 -[NSThemeFrame _floatTitlebarAndToolbarFromInit:] + 104
32 com.apple.AppKit 0x00007fff99a5774e -[NSThemeFrame initWithFrame:styleMask:owner:] + 243
33 com.apple.AppKit 0x00007fff99a55c96 -[NSWindow _commonInitFrame:styleMask:backing:defer:] + 614
34 com.apple.AppKit 0x00007fff99a553fc -[NSWindow _initContent:styleMask:backing:defer:contentView:] + 1477
35 com.apple.AppKit 0x00007fff99c8c40e -[NSPanel _initContent:styleMask:backing:defer:contentView:] + 51
36 com.apple.AppKit 0x00007fff99a54e2a -[NSWindow initWithContentRect:styleMask:backing:defer:] + 45
37 com.apple.AppKit 0x00007fff99c8c3c1 -[NSPanel initWithContentRect:styleMask:backing:defer:] + 78
38 com.apple.AppKit 0x00007fff99a52745 -[NSWindowTemplate nibInstantiate] + 567
39 com.apple.AppKit 0x00007fff99a2773b -[NSIBObjectData instantiateObject:] + 309
40 com.apple.AppKit 0x00007fff99f09d01 -[NSIBObjectData nibInstantiateWithOwner:options:topLevelObjects:] + 452
41 com.apple.AppKit 0x00007fff99a1bf05 loadNib + 384
42 com.apple.AppKit 0x00007fff99f89f80 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:options:withZone:ownerBundle:] + 313
43 com.apple.AppKit 0x00007fff99f8a67d +[NSBundle(NSNibLoadingInternal) _loadNibFile:externalNameTable:options:withZone:] + 150
44 com.apple.AppKit 0x00007fff99d2c3af _NXLoadNib + 196
45 com.apple.AppKit 0x00007fff99d2bd8f -[NSAlert init] + 95
46 com.apple.AppKit 0x00007fff99d6b9f3 +[NSAlert alertWithMessageText:defaultButton:alternateButton:otherButton:informativeTextW ithFormat:] + 131
47 com.apple.AppKit 0x00007fff99a3d64d __55-[NSPersistentUIRestorer promptToIgnorePersistentState]_block_invoke + 1021
48 com.apple.AppKit 0x00007fff99a3d20e -[NSApplication _suppressFinishLaunchingFromEventHandlersWhilePerformingBlock:] + 28
49 com.apple.AppKit 0x00007fff99a3d1ad -[NSPersistentUIRestorer promptToIgnorePersistentState] + 247
50 com.apple.AppKit 0x00007fff99a3ce9a -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 255
51 com.apple.AppKit 0x00007fff99a3cc69 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 561
52 com.apple.AppKit 0x00007fff99a3c6b5 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 244
53 com.apple.Foundation 0x00007fff90efd458 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290
54 com.apple.Foundation 0x00007fff90efd2c9 _NSAppleEventManagerGenericHandler + 102
55 com.apple.AE 0x00007fff92fda99c aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 531
56 com.apple.AE 0x00007fff92fda719 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31
57 com.apple.AE 0x00007fff92fda623 aeProcessAppleEvent + 295
58 com.apple.HIToolbox 0x00007fff9c03337e AEProcessAppleEvent + 56
59 com.apple.AppKit 0x00007fff99a38d76 _DPSNextEvent + 2665
60 com.apple.AppKit 0x00007fff99a37e80 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
61 com.apple.Safari.framework 0x00000001017aaad0 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 246
62 com.apple.AppKit 0x00007fff99a2be23 -[NSApplication run] + 594
63 com.apple.AppKit 0x00007fff99a172d4 NSApplicationMain + 1832
64 libdyld.dylib 0x00007fff90a5e5c9 start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff92a6722e kevent64 + 10
1 libdispatch.dylib 0x00007fff9ab14a6a _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff92a66946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff98a4c4a1 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff92a66946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff98a4c4a1 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff92a66946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff98a4c4a1 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff92a66946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff98a4c4a1 start_wqthread + 13
Thread 6:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x00007fff92a66132 __psynch_cvwait + 10
1 com.apple.WebCore 0x000000010335e88b WebCore::IconDatabase::syncThreadMainLoop() + 411
2 com.apple.WebCore 0x000000010335b9d9 WebCore::IconDatabase::iconDatabaseSyncThread() + 361
3 com.apple.JavaScriptCore 0x000000010251aa9f ***::wtfThreadEntryPoint(void*) + 15
4 libsystem_pthread.dylib 0x00007fff98a4e2fc _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff98a4e279 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff98a4c4b1 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff92a66946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff98a4c4a1 start_wqthread + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff92a66946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff98a4c4a1 start_wqthread + 13
Thread 9:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x00007fff92a6152e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff92a6069f mach_msg + 55
2 com.apple.QuartzCore 0x00007fff9ab62d63 CA::Render::Server::server_thread(void*) + 198
3 com.apple.QuartzCore 0x00007fff9ab62c96 thread_fun + 25
4 libsystem_pthread.dylib 0x00007fff98a4e2fc _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff98a4e279 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff98a4c4b1 thread_start + 13
Thread 10:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff92a6152e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff92a6069f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff9713fb14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff9713efdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff9713e838 CFRunLoopRunSpecific + 296
5 com.apple.CFNetwork 0x00007fff914b0d20 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434
6 com.apple.Foundation 0x00007fff90f43b7a __NSThread__main__ + 1345
7 libsystem_pthread.dylib 0x00007fff98a4e2fc _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff98a4e279 _pthread_start + 176
9 libsystem_pthread.dylib 0x00007fff98a4c4b1 thread_start + 13
Thread 11:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff92a663f6 __select + 10
1 libsystem_pthread.dylib 0x00007fff98a4e2fc _pthread_body + 131
2 libsystem_pthread.dylib 0x00007fff98a4e279 _pthread_start + 176
3 libsystem_pthread.dylib 0x00007fff98a4c4b1 thread_start + 13
Thread 12:
0 libsystem_kernel.dylib 0x00007fff92a66946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff98a4c4a1 start_wqthread + 13
Thread 13:
0 libsystem_kernel.dylib 0x00007fff92a66946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff98a4c4a1 start_wqthread + 13
Thread 14:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib 0x00007fff92a66132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff9b06bd2e std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::m utex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >) + 126
2 com.apple.JavaScriptCore 0x00000001027363fa JSC::BlockAllocator::waitForDuration(std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000l> >) + 170
3 com.apple.JavaScriptCore 0x0000000102525244 JSC::BlockAllocator::blockFreeingThreadMain() + 84
4 com.apple.JavaScriptCore 0x000000010251aa9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff98a4e2fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff98a4e279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff98a4c4b1 thread_start + 13
Thread 15:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff92a66132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff9b06bc95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x000000010252586b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00000001025256c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x000000010251aa9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff98a4e2fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff98a4e279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff98a4c4b1 thread_start + 13
Thread 16:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff92a66132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff9b06bc95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x000000010252586b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00000001025256c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x000000010251aa9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff98a4e2fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff98a4e279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff98a4c4b1 thread_start + 13
Thread 17:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff92a66132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff9b06bc95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x000000010252586b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00000001025256c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x000000010251aa9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff98a4e2fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff98a4e279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff98a4c4b1 thread_start + 13
Thread 18:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff92a66132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff9b06bc95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x000000010252586b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00000001025256c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x000000010251aa9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff98a4e2fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff98a4e279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff98a4c4b1 thread_start + 13
Thread 19:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff92a66132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff9b06bc95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x000000010252586b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00000001025256c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x000000010251aa9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff98a4e2fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff98a4e279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff98a4c4b1 thread_start + 13
Thread 20:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff92a66132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff9b06bc95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x000000010252586b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00000001025256c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x000000010251aa9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff98a4e2fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff98a4e279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff98a4c4b1 thread_start + 13
Thread 21 Crashed:
0 libsystem_pthread.dylib 0x00007fff98a4c695 _pthread_mutex_lock + 87
1 libsystem_c.dylib 0x00007fff9bfafb78 vfprintf_l + 28
2 libsystem_c.dylib 0x00007fff9bfa8620 fprintf + 186
3 ??? 0x0000000109fab5dc 0 + 4462392796
Thread 21 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff7f4361d8 rcx: 0x00007fff7f4361f0 rdx: 0x00000000000000a0
rdi: 0x00007fff7f4361f0 rsi: 0x00007fff98a4cb14 rbp: 0x0000000109fa7e30 rsp: 0x0000000109fa7db0
r8: 0x0000000109faf000 r9: 0x0000000000000054 r10: 0x0000000000000000 r11: 0x0000000000000206
r12: 0x00007fff7f4356b8 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x00007fff98a4c695 rfl: 0x0000000000010246 cr2: 0x0000000000000020
Logical CPU: 6
Error Code: 0x00000004
Trap Number: 14
Binary Images:
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0x102510000 - 0x102a23ff3 com.apple.JavaScriptCore (10600 - 10600.2.1) <ABEF8FB3-6DC5-3FCF-9B4A-1DF6411063B0> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/Versions/A/Jav aScriptCore
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0x103123000 - 0x10325fffb com.apple.WebKitLegacy (10600 - 10600.2.5) <0A88D3D6-F5BA-30F4-9D09-87DF653759FC> /System/Library/StagedFrameworks/Safari/WebKitLegacy.framework/Versions/A/WebKi tLegacy
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0x104f00000 - 0x104f00fff com.apple.WebInspectorUI (10600 - 10600.2.1) <284BA94F-BD22-3E25-921A-6EE265AF2F0C> /System/Library/StagedFrameworks/Safari/WebInspectorUI.framework/Versions/A/Web InspectorUI
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0x109f70000 - 0x109f70ff5 +cl_kernels (???) <711E73BC-9AFF-4D91-B23E-13F3675EEDBE> cl_kernels
0x109f74000 - 0x109f74fef +cl_kernels (???) <948888F2-B6C7-4453-95AD-E87596A2AE53> cl_kernels
0x10aa66000 - 0x10ab4cfef unorm8_bgra.dylib (2.4.5) <90797750-141F-3114-ACD0-A71363968678> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_bgra.dylib
0x7fff62bfe000 - 0x7fff62c34837 dyld (353.2.1) <4696A982-1500-34EC-9777-1EF7A03E2659> /usr/lib/dyld
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0x7fff8d7e7000 - 0x7fff8d805ff7 com.apple.addressbook.vCard (9.0 - 1499) <B1BC7C0A-A783-3574-8248-BC689F43A0A0> /System/Library/PrivateFrameworks/vCard.framework/Versions/A/vCard
0x7fff8d806000 - 0x7fff8d853fff com.apple.ImageCaptureCore (6.0 - 6.0) <93B4D878-A86B-3615-8426-92E4C79F8482> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
0x7fff8db5f000 - 0x7fff8dbf0fff com.apple.cloudkit.CloudKit (259.2.3 - 259.2.3) <6F955140-D522-32B3-B34B-BD94C5D94E7A> /System/Library/Frameworks/CloudKit.framework/Versions/A/CloudKit
0x7fff8dc22000 - 0x7fff8dc2dfff libcommonCrypto.dylib (60061) <D381EBC6-69D8-31D3-8084-5A80A32CB748> /usr/lib/system/libcommonCrypto.dylib
0x7fff8dd90000 - 0x7fff8ddb8fff libxpc.dylib (559.1.22) <9437C02E-A07B-38C8-91CB-299FAA63083D> /usr/lib/system/libxpc.dylib
0x7fff8ddb9000 - 0x7fff8dedbff7 com.apple.LaunchServices (644.12 - 644.12) <D7710B20-0561-33BB-A3C8-463691D36E02> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x7fff8dedc000 - 0x7fff8deedff7 libz.1.dylib (55) <88C7C7DE-04B8-316F-8B74-ACD9F3DE1AA1> /usr/lib/libz.1.dylib
0x7fff8df02000 - 0x7fff8df1cff7 com.apple.Kerberos (3.0 - 1) <7760E0C2-A222-3709-B2A6-B692D900CEB1> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x7fff8df1d000 - 0x7fff8df4afff com.apple.CoreVideo (1.8 - 145.1) <18DB07E0-B927-3260-A234-636F298D1917> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff8df4b000 - 0x7fff8dfccff3 com.apple.CoreUtils (1.0 - 101.1) <45E5E51B-947E-3F2D-BD9C-480E72555C23> /System/Library/PrivateFrameworks/CoreUtils.framework/Versions/A/CoreUtils
0x7fff8dfcd000 - 0x7fff8dff6ffb libxslt.1.dylib (13) <AED1143F-B848-3E73-81ED-71356F25F084> /usr/lib/libxslt.1.dylib
0x7fff8e039000 - 0x7fff8e043fff com.apple.IntlPreferences (2.0 - 150.1) <F2DE1784-F780-3E3F-A626-D9CBD38F20EE> /System/Library/PrivateFrameworks/IntlPreferences.framework/Versions/A/IntlPref erences
0x7fff8e044000 - 0x7fff8e04ffdb com.apple.AppleFSCompression (68.1.1 - 1.0) <F30E8CA3-50B3-3B44-90A0-803C5C308BFE> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x7fff8e050000 - 0x7fff8e07dfff com.apple.Accounts (113 - 113) <3145FCC2-D297-3DD1-B74B-9E7DBB0EE33C> /System/Library/Frameworks/Accounts.framework/Versions/A/Accounts
0x7fff8e07e000 - 0x7fff8e0b6fff com.apple.RemoteViewServices (2.0 - 99) <C9A62691-B0D9-34B7-B71C-A48B5F4DC553> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x7fff8e0b7000 - 0x7fff8e0bffff libsystem_platform.dylib (63) <64E34079-D712-3D66-9CE2-418624A5C040> /usr/lib/system/libsystem_platform.dylib
0x7fff8e0c0000 - 0x7fff8e0c0fff com.apple.Cocoa (6.8 - 21) <EAC0EA1E-3C62-3B28-A941-5D8B1E085FF8> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff8e0c2000 - 0x7fff8e157ff7 com.apple.ColorSync (4.9.0 - 4.9.0) <F06733BD-A10C-3DB3-B050-825351130392> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x7fff8e158000 - 0x7fff8e1bfff7 com.apple.framework.CoreWiFi (3.0 - 300.4) <19269C1D-EB29-384A-83F3-7DDDEB7D9DAD> /System/Library/PrivateFrameworks/CoreWiFi.framework/Versions/A/CoreWiFi
0x7fff8e1c0000 - 0x7fff8e1e5ff7 libPng.dylib (1231) <2D5AC0EE-4056-3F76-97E7-BBD415F072B5> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x7fff8e1e6000 - 0x7fff8e1eafff com.apple.CommonPanels (1.2.6 - 96) <F9ECC8AF-D9CA-3350-AFB4-5113A9B789A5> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x7fff8e1eb000 - 0x7fff8e1f0fff com.apple.DiskArbitration (2.6 - 2.6) <0DFF4D9B-2AC3-3B82-B5C5-30F4EFBD2DB9> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x7fff8e1f1000 - 0x7fff8e1f7ff7 com.apple.XPCService (2.0 - 1) <AA4A5393-1F5D-3465-A417-0414B95DC052> /System/Library/PrivateFrameworks/XPCService.framework/Versions/A/XPCService
0x7fff8e1f8000 - 0x7fff8e223fff com.apple.DictionaryServices (1.2 - 229) <6789EC43-CADA-394D-8FE8-FC3A2DD136B9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x7fff8e224000 - 0x7fff8e240ff7 libsystem_malloc.dylib (53.1.1) <19BCC257-5717-3502-A71F-95D65AFA861B> /usr/lib/system/libsystem_malloc.dylib
0x7fff8e271000 - 0x7fff8e273fff com.apple.loginsupport (1.0 - 1) <35A2A071-606C-39A5-8C11-E4CAF98D934C> /System/Library/PrivateFrameworks/login.framework/Versions/A/Frameworks/loginsu pport.framework/Versions/A/loginsupport
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0x7fff8e279000 - 0x7fff8e27ffff com.apple.speech.recognition.framework (5.0.9 - 5.0.9) <BB2D573F-0A01-379F-A2BA-3C454EDCB111> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
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0x7fff909d1000 - 0x7fff90a53fff com.apple.PerformanceAnalysis (1.0 - 1) <2FC0F303-B672-3E64-A978-AB78EAD98395> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
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0x7fff95dd2000 - 0x7fff95ddbfff com.apple.DisplayServicesFW (2.9 - 372.1) <30E61754-D83C-330A-AE60-533F27BEBFF5> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
0x7fff95e55000 - 0x7fff95e56fff com.apple.TrustEvaluationAgent (2.0 - 25) <2D61A2C3-C83E-3A3F-8EC1-736DBEC250AB> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x7fff95e57000 - 0x7fff9603cff3 libicucore.A.dylib (531.30) <EF0E7544-E317-3550-A962-6AE65E78AF17> /usr/lib/libicucore.A.dylib
0x7fff9603d000 - 0x7fff96041ff7 com.apple.TCC (1.0 - 1) <AFC32F8F-BCD5-313C-B66E-5AB8591EC066> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
0x7fff96042000 - 0x7fff96472fff com.apple.vision.FaceCore (3.1.6 - 3.1.6) <C3B823AA-C261-37D3-B4AC-C59CE91C8241> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x7fff96473000 - 0x7fff96550ff7 com.apple.QuickLookUIFramework (5.0 - 675) <84FEB409-7D7A-35AC-83BE-F79FB293E23E> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
0x7fff9658e000 - 0x7fff965bdfff com.apple.securityinterface (10.0 - 55058) <21F38170-2D3D-3FA2-B0EC-379482AFA5E4> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x7fff965c7000 - 0x7fff966eefff com.apple.coreui (2.1 - 305) <BB430677-D1F7-38DD-8F05-70E54352B8B5> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x7fff96731000 - 0x7fff96764ff7 com.apple.MediaKit (16 - 757) <345EDAFE-3E39-3B0F-8D84-54657EC4396D> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
0x7fff96765000 - 0x7fff96765fff libOpenScriptingUtil.dylib (162) <EFD79173-A9DA-3AE6-BE15-3948938204A6> /usr/lib/libOpenScriptingUtil.dylib
0x7fff96816000 - 0x7fff96863ff3 com.apple.print.framework.PrintCore (10.0 - 451) <3CA58254-D14F-3913-9DFB-CAC499570CC7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x7fff96864000 - 0x7fff968d0fff com.apple.framework.CoreWLAN (5.0 - 500.35.2) <ACBAAB0A-BCC7-37CF-AAFB-2DA1733F2682> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x7fff968d1000 - 0x7fff96a2fff3 com.apple.avfoundation (2.0 - 889.10) <4D1735C4-D055-31E9-8051-FED29F41F4F6> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
0x7fff96a30000 - 0x7fff96ac1fff com.apple.SoftwareUpdate.framework (6 - 744) <4EBCE244-C676-3228-BF4B-645B143C1B97> /System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/SoftwareU pdate
0x7fff96ac7000 - 0x7fff96accff7 libunwind.dylib (35.3) <BE7E51A0-B6EA-3A54-9CCA-9D88F683A6D6> /usr/lib/system/libunwind.dylib
0x7fff96acd000 - 0x7fff96ad6fff libGFXShared.dylib (11.0.7) <EC449E3A-D9D2You may have installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.
Back up all data before making any changes.
Besides the files listed in the linked support article, you may also need to remove this file in the same way:
~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those you find, remove them as well.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.
Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates
if it's not already checked.
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