My Adobe account serial number for elements 10 comes up invalid when reinstalling please help. I can't find any useful information to register. There appears to be on customer service.
Why is this so difficult? My serial number does not work.
Hi Matt,
Let us go on a clean up drive:
1. Please confirm that PSE 8 is/was the only Adobe application installed on the machine? (Reader is an exception)
2. If yes, then please remove the following folders:
Applications\Adobe Photoshop Elements 8\
Applications\Adobe Bridge CS4\
Applications\Adobe Extension Manager CS4\
Applications\Utilities\Adobe Utilities\
Applications\Utilities\Adobe Installers\
<Macintosh HD>\Library\Application Support\Adobe\
<Macintosh HD>\Library\Application Support\Logs\Adobe\
<Macintosh HD>\Library\Application Support\Preferences\com.adobe.....\
<Macintosh HD>\Users\<username>\Library\Application Support\Adobe\
To be on the safer side, after following the above steps, run the clean up script following the steps mentioned in the below link and make sure that no CS4 product or PSE 8 is listed in it:
http://kb2.adobe.com/cps/829/cpsid_82947.html
Afterwards, try to install PSE 8 again. This time it should install fine...(Hope so... )
Regards,
Ankush
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