My Adobe Acrobat Pro is not working.

My Adobe Acrobat Pro was working; however, today, I can not get it to come up. When I tried to convert a PPT to a PDF, it says it is not registered. I looked for the App to reinstall in the AAM and it is no longer there. That is why I joined the cloud. Can you help?

start here, http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
if that info fails to resolve the problem, contact adobe support https://helpx.adobe.com/contact.html

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Hi dufflebag123,
Please try the following basic troubleshooting steps:
> Enable the hidden Admin Account on Windows 7 ( Ref : http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista/ )
> Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html )
> Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.
Reboot and try installing in the new enabled Admin user account and check.
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<Removed by Moderator>

Michael,
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That error occurs when the serial number is incorrect. Double check the serial number with the email or the DVD case that you got with the media. If it's correct then you should probably contact Adobe Technical Support and not just the Chat.

My Adobe Acrobat Pro is not working.

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