My adobe application manager is taking FOREVER to install...

I downloaded Creative Cloud because I thought it was instant download, I guess not. I am saving the file and running it, but the window saying that it's downloading has been the same for 3 hours. The green installation strip is moving so I know it's not frozen, I checked to make sure my firewall allowed the install, but I'm just waiting. I have DSL. Is this normal?

I have successfully downloaded it in the past with zero hassles. However, it is Jan 2015 now and I am trying to download onto a new computer and the adobe installer is taking FOREVER. I have tried it on two separate laptops. I am using the adobe installer for the creative cloud and it has been over an hour and counting. Canceling the download and resuming does not help. The progress bar is at a quarter of the way and that is leaps and bounds beyond where it got on my other laptop.

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Adobe Application manager says I have already installed programs when that is not true

Hi there,
I have a CS6 subscription, and whenever I try to download and set up an application, it says that the program is already installed on two computers. Which is not true as I am going for the first install of that program.
I just spent an hour waiting for InDesign CS6 to download and install, and now I cannot start using it as it says it is already on two computers. AIt would be good to get the warning saying the program is already set up on two computers BEFORE I wait an hour for the program to download and install.
Online chat is not available and the phone number on the website is for the USA. I am in Australia.
How can I get help to solve this problem? I have NOT installed InDesign CS6 before, so how can the Application Manager think I have already installed it twice?
What is wrong with the application manager or my subscription? I am paying monthly to get access to CS6 programs and I am just getting error messages after a long wait.
Very frustrating.

Sam if you are receiving the message that the software has already been activated on two other computers then please choose the deactivate all option. You can then activate on your computer and then reactivate or activate on another computer.

Why does it keep saying my adobe application manager is broken after i installed a new one like they told me?

i downloaded a new one and i keep getting this. ive downloaded photoshop and it keep saying i cant import video inport video frames to layers and that i need to get dynamiclink so i downloaded it and did everything they said and it still doesnt work btw i have cs6

Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/

*FIX?* Adobe Application Manager - Download Error (Creative Cloud)

So I just started the subscription for the Creative Cloud and I downloaded the Adobe Application Manager, which seemed to have installed fine, and when I go into my creative cloud and click download, under for example photoshop, I get Download Error - Contact Customer Support in my AAM (Adobe Application Manager). I have tried many things that people in the forums have suggested from turing off my firewalls, to uninstalled and restarting my computer, I downloaded the most up to date AAM. Any other suggestions? I just got my subscription literally moments ago so I am a little bummed I can't access any of my new software.
I am using a Mac, if that makes any different. Hope someone can help.
Also, when I go to open up the AAM without clicking download for a adobe product the same Download Error pops up.
*So I may have fixed the problem accidentally, I downloaded a trial of photoshop. When I downloaded the photoshop trial it allowed me to use my subscription for my creative cloud. It also had me download the Adobe Download Assistant. I think the Adobe Download Assistant was the thing I was missing, now my AAM seems to let me download the rest of the programs I need. Hope this helps anybody else.*

TGarcia if you are on a managed network then please work with your I.T. department to ensure that the Adobe Application Manager/PDApp.exe has proper access to the Internet.
If you are on a non-managed network then please see Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.

Need Help Downloading Adobe Application Manager Error A12E5

I tried to download and install multiple times but I receive the same error of A12E5.

Do you receive this error when trying to install the Adobe Application Manager? Which operating system are you using? Do you know what version of the Adobe Application Manager that you currently have installed? Finally have you tried downloading the Adobe Application Manager from the bottom right hand corner of our download page at http://www.adobe.com/downloads/?

Error Code U44M1P210 Adobe Application Manager?

After installing the trial for Adobe Premiere Elements 11, I get error messages whenever I run updates on my existing (installed) CS5 software.
The main error code is: Adobe Application Manager - There was an error installing this update. Please quit and try again later. Error Code: U44M1P210. None of the CS5 products were able to be updated including Camera Raw.
Any help/feedback would be awesome.
Thanks!

Hey Maria,
I think finally have a solution to your problem without a peek into your system
It took me a little while to confirm if the following links to the updates could be shared:
win: http://swupdl.adobe.com/updates/oobe/aam20/win/PhotoshopCameraRaw7-7.0/7.2.82/Setup.zip
mac: http://swupdl.adobe.com/updates/oobe/aam20/mac/PhotoshopCameraRaw7-7.0/7.2.82/Setup.dmg
Please download & install updates from one of the links above. I hope this resolves your update problem.
Please refer to the below mentioned link for more details around the links:
http://forums.adobe.com/message/4751351
Thanks.
~ Shefali

Adobe application manager won't even lunch.

Hi, I double click applcation manager after downloaded but it won't even lunch and the icon keep hopping in my dock.
I unistall all CS4 application and repair disk permission but still has same issue
Recent Macbook pro OSX 10.7.5
Please help me with this. Thanks a lot.

Which Adobe product or service are you trying to use in conjunction with the Adobe Application Manager? What version of the Adobe Application Manager do you currently have installed?

Adobe Application Manager Confusion

The first time I launch the CS6 Creative Cloud Adobe Application Manager, it asks me to install apps. If after I install an app, then quit AAM, then relaunch it, it checks for updates for apps that are already installed. But I am no longer able to install NEW apps from it. Where now do I go to install new apps, as opposed to checking for updates. Either it's confused or I am.

At first download the Adobe applciation manager manually from the locations:
Mac: http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4774&fileID= 4438
Windows: http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4773&fileID= 4437
Later If you are still facing issue. Rename Media_db, pdb and OOBE folder.
The path for the above files will be:
1: OOBE
Windows: C>Program files or Program files(x86)>Common files>Adobe>OOBE and rename the OOBE folder to like (OOBEold).
Mac OS X : Macintosh HD>Library>Applciation support>Adobe>OOBE .
Note: The library will be hidden in Mac OS X version 10.7 and later you can access the hidden library ie the root library by In the Finder, choose Go > Go To Folder.
In the Go To Folder dialog, type ~/Library and click Go to access the hidden library.
2:Location of Media_db, pdb files.
Windows: C>Program files or Program files(x86)>Common files>Adobe>Caps
Mac OS X : Macintosh HD>Library>Applciation support>Adobe>Caps.
After renaming OOBE, Media_db, pdb files run the Application manager which was downloaded and if the issue still persists then:
Create a new Administartor account and the restart the computer and log in back to the created new admin account , log in to CCm account and then try it will work.
If you still have queries regarding Creative Cloud installation and setup, you can contact support using the below link.
http://helpx.adobe.com/contact/
1) Choose 'Creative Cloud' from the field 'Select Your Adobe Product'
2) Choose the option " Download, installing and setting up" from drop down menu for the option ' Tell us what you need help with?'

Adobe Application Manager et la barre des menus sur Mac

Bonjour,
il y a quelques jours, j'ai téléchargé les versions démo Mac de différents logiciels (Ps, AI, Id, Dw et Ae). Adobe Application Manager s'est bien évidemment installé, et a ajouté dans ma barre des menus une icone. J'ai voulu la supprimer, j'ai donc regardé dans les préférences système mais je n'ai rien vu de tel. J'ai donc essayé de désinstaller AAM, mais l'icone est quand même restée...
Je ne sais plus quoi faire...
Merci d'avance de votre aide !
Johan

Bonjour !
Merci de votre réponse. Mais malheureusement, comme un bourrin j'ai viré AAM... Donc je ne peux faire les màj... :S
D'ailleurs, ces màj nous forcent elles à passer à Cc ? Car si j'achète je préfererais avoir tout et ne pas devoir être abonné !;)
Encore merci, Johan

How does one force Application Manager to do a re-install?

I uninstalled Acrobat X to try and resolve some issues with plugins, but Adobe Application Manager insists it's already installed and won't let me download or attempt to re-install it again..
Can one force a re-install of an already installed application? Or at least persaude AAM to re-evaluate what is and what isn't installed? After all, I used it to install these apps - it should have some idea of what's what..

http://helpx.adobe.com/creative-cloud/kb/cant-install-acrobat-aam.html
.. did resolve my situation (there are occasions when my brain just melts and I can't digest what the heck I'm reading. Sigh. Apologies for wasted bandwidth.

Adobe Extension Manager CC spins forever (shows the clock)

My Adobe Extension Manager CC spins forever and doesn't load properly with a continuous clock.
After a while I have to manually force quit the app in order to close it.
I tried to uninstall and reinstall it and it still hanging.
Please advise as this is a known issue for the past year or two and it seems you guys haven't pushed a fix.
I am running on a Mac, thanks.

Please try to run EM as administrator firstly.
1. Run "/Applications/Utilities/Terminal.app".
2. Input the following command then press "Return" key. Don't miss the double quotation marks.
   sudo "/Applications/Adobe Extension Manager CC/Adobe Extension Manager CC.app/Contents/MacOS/Adobe Extension Manager CC"
3. Input password of administrative user then press "Return" key.
If it works, you can try to run EM in normal way.
If it doesn't work, please run "/Applications/Utilities/Disk Utility.app", select your hard drive then repair disk permissions.
If it still doesn't work, please generate log files and send it to [email protected]
1. In Terminal window, run the following commands in turn:
   cd ~/Library/Application\ Support/Adobe/Extension\ Manager\ CC/
   mkdir Log
   cd Log
   touch ExManCoreLibLog.YES
2. Open Finder, hold down "option" key, click menu "Go"->"Library" to go into hidden Library folder, then go to its subfolder "Application Support/Adobe/Extension Manager CC/Log", check whether file ExManCoreLibLog.YES exists.
3. Launch EM.
4. After EM hangs, force quit it, send all the files in the Log folder above to us.

Adobe application manager not working properly

First, If I'm in the wrong forum, please let me know and I'll re-create this entry in a better location.
I've been a user of Elements 10 since it came out but now with my new camera I would like to try Elements 13. It was a struggle, but I finally was able to install the trial package but I can not launch elements 13 because the Adobe Application Manager refuses to connect and authenticate.
I went through this thread for help: https://forums.adobe.com/thread/1098435
and it lead me to some additional information below.
And followed these steps under troubleshooting connection issues found here: http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
All of them worked just fine indicating that in theory, I should have NO problems connecting to Adobe. However, that is not the case and I can not access the site that allows me to try or use the software.... The software manager just sits and spins its wheels so to speak.
Now, the funny thing, if I type in the WRONG password for my adobe ID, the application manager software immediately comes back and says that I've entered the wrong information. That tells me the application manager is connecting to where it should. As a last resort, I have even tried turning off my firewall and still no luck. Is there anything else I can try? There would be NO point in buying the software since I would still be stuck not being able to use it. Or anyother Adobe software for that fact.
Cheers
David

Jeff,
First of all, Merry Christmas.
Now, an update. Elements / Photoshop 13 installed just fine on the my Mini Mac. My PC has been running since day one (four or fives years now without a complete re-do.) and this seemed as good as time as any to install a factory fresh copy of Windows 7. Who knows how many programs etc.. have been installed / uninstalled etc.. over the past several years and now its complete. Mostly... Fresh Windows install, All updates installed, latest video drivers drivers and anti-virus installed, google Chrome installed. I had no issues installing Adobe Photoshop Elements after that. Again, I have to say its very sad it comes to this extreme measure, but I really and truly do appreciate you taking the time to help me with this issue.
Cheers
D

Update problems with Premiere Pro and AAM (Adobe Applications Manager)

I am using Premiere Pro CS6 via a Creative Cloud subscription and am having a problem. AAM (Adobe Application Manager) says that Premiere Pro needs updating to 6.0.1 but if I run Premiere Pro and check it's version, it says it already is 6.0.1 - so how would AAM fail to understand that PP is at 6.0.1 when PP knows that it is already there??
So guess the real question is what does AAM use to decide what version the different apps are at and then tell you which updates you need to install? And how might it have gotten confused?
And most of all, how to "un-confuse" AAM?
Please don't suggest uninstalling PP - because with CC and AAM, then you have to re-download the entire app once again from inside AAM - it doesn't keep the install media around after it has installed it, but insists on downloading the same version yet again, and taking another hour or two to get back to where it was the last time it downloaded the app.
Any suggestions??
Thanks ...
-Bob

Hi Bob,
I was having a similar issue.
I was getting a dialog, when exporting from Pr informing me that there was a codec update available for Pr, and that I should update via help. But the AAM kept telling me that everything was up to date.
I just tried to repeat the problem to respond to your post ... and it isn't happening anymore!
It may not be happening anymore because I opened Adobe Media Encoder CS6 outside of Pr this morning. That is all I have done outside my normal rutine since the last time I had the annoying dialog...
Kind of grabbing at straws.
Cheers,
DK

Ticket closed/withdrawn that are not. - Adobe Application Manager

Case: 0185969556, 0185970071, 0185970247, 0185969556, 0213919115, 0213942937
These cases are still Open.
Case: 0185969556, 0185970071, 0185970247, 0185969556, 0213919115, 0213942937
Problem still stands Open.
It would appear that there is a problem with Adobe Application Manager. When I run Bridge(64) I run the HELP->UPDATE. The system will launch Application Manager and hangs. “Checking for Updates….” Icon spins and nothing that I can see happens. I will have to use Task Manager to kill it.
It also appears that I cannot install from my CS6 Installation disk. Will not except the S/N. My guess the count need to be reset. We are at 6 authorizations.
The problem: Ever since I stopped the CC Upgrade Special and deleted CC software I have not been able to get Adobe software squared away.
Chat start time Oct 8, 2014 4:48:48 PM EST
Chat end time Oct 8, 2014 6:16:58 PM EST
Duration (actual chatting time) 01:28:09
Operator Adarsh
Udit Tuli
Oct 8, 2014 4:48:48 PM EST
Adarsh
Error: I am 1st off trying to see if the current software needs to be updated. I’m going through Bridge HELP – UPDATE
I can run the Adobe Software CD’s and run setup
Error: Will not except CS6 Key
2nd
Trying to update thru Bridge. It gets into Adobe Application Manager and just clocks (Spins)
Things that Adarsh had me try:
Verified Serial Number
Had me type serial number instead of CUT and PASTE from my User Account
type it using keyboard carefully
do not copy paste
transferred call to technical department
Amit Kumar:
Verified Serial Number
Asked me what was wrong
open tinyurl.com/975597
After looking around he asks “Is it working fine?” – I’m still baffled at this question because he had not made any changes.My response:
Well no.. let’s check it out
1. bridge update, that would be no
2. CS6 installs? That would be No...
So what's the question?
Amit Kumar: When it is already install, then why are you installing it again.
Rod Chatfield: option 1 - Bridge is my 1st choice to work. If that does not work then I have to Re-load Adobe
Amit starts looking at various systems setting and web pages and we wind up on: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Before Amit could run anything I spoke up: “the last time a rep took me this path I had to rebuild my pc... Are you sure you are not taking me down that path?
Amit Kumar: I will just check adobe id credentials.
Rod Chatfield: get me to the next level of tech.
Amit passes me off to Udit
Udit Tuli: What is the issue you are facing?
By this time (at least an hr) I give a little push back (read the log plz) to which Udit replies, “So you are using CS6 Photoshop?”. Photoshop has not been even mentioned in the past hr.What happens next is the pinnacle of Adobe Customer support:
Udit Tuli: Then what is the product you are using?
Rod Chatfield: please read at least the last session
Udit Tuli: Sure allow me a minute
Rod Chatfield: thank you
Udit Tuli: let me go through the history
*** Disconnected ***
No call back, no e-mail.
As of today I have had:
Out of the 6 chats I have kept 4. It looks like I have:
1:28 + 0:58 + 0:36 + 0:54 = 4hr’s of what I have kept track of. I’m sure there are more.
Case: 0185969556, 0185970071, 0185970247, 0185969556, 0213919115, 0213942937
Problem still stands Open.
It would appear that there is a problem with Adobe Application Manager. When I run Bridge(64) I run the HELP->UPDATE. The system will launch Application Manager and hangs. “Checking for Updates….” Icon spins and nothing that I can see happens. I will have to use Task Manager to kill it.
It also appears that I cannot install from my CS6 Installation disk. Will not except the S/N. My guess the count need to be reset. We are at 6 authorizations.
General Info
Chat start time
Oct 8, 2014 4:48:48 PM EST
Chat end time
Oct 8, 2014 6:16:58 PM EST
Duration (actual chatting time)
01:28:09
Operator
Udit Tuli
Oct 6 at 8:49 AM
Case Update: 0185970247 : Rashmi M
Your Case Number:0185970247
Case Description: error Installer failed to initialize.
General Info
Chat start time
Oct 6, 2014 10:50:52 AM EST
Chat end time
Oct 6, 2014 11:45:16 AM EST
Duration (actual chatting time)
00:54:23
Operator
Rashmi
General Info
Chat start time
Oct 6, 2014 10:06:17 AM EST
Chat end time
Oct 6, 2014 10:42:07 AM EST
Duration (actual chatting time)
00:35:50
Operator
Abhishek
General Info
Chat start time
Oct 6, 2014 8:13:32 AM EST
Chat end time
Oct 6, 2014 9:07:28 AM EST
Duration (actual chatting time)
00:53:55
Operator
Neeraj
Case Update : 0185969556 : Neeraj D
Oct 6 at 6:05 AM
Your Case Number:0185969556
Case Description:downlaod Issue

reset your preferences:
dreamweaver: http://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs4-cs5.html
flash: http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html
indesign: https://forums.adobe.com/thread/526990
lightroom: http://www.lightroomforums.net/showthread.php?14226-Resetting-%28or-Trashing-%29-the-Light room-Preferences-file
photoshop: https://forums.adobe.com/thread/375776
if that fails, uninstall ps, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and reinstall. then use the manual updates.

Could anyone help me with Adobe Application Manager please? I write my approved serial number but can´t go further?

I bought a Student version CS5 back in 2010 for my studies and it worked wonderfully until last week. Now when I try to open any of the Adobe programs, it takes me to Adobe Application Manager and asks for me to provide my serial number. When I write it, it´s approved but it still does not allow me to open any of the Adobe programs. Instead, it asks me again for the serial number. I called support and they confirmed my serial number is correct but they do not deal with CS5 over the phone anymore. Could anyone kindly help me through here please? Many thanks in advance.

When I try to open any Adobe program, "Adobe Creative Suite 5 Design Standard - Adobe Software License Agreement" pops up. I press "Agree" and then it takes me to the next part: "Provide A Serial Number" because my trial had expired. I had never agreed to a trial back when I bought the CS5 package because I had the package, of course. And I have never had any troubles/messages to access my Adobe programs until last week. I called Adobe to confirm my serial number and it is correct but then the person could not help me further because they do not deal with CS5 over the phone, hence asking through here. Once I write the serial number, I get a green tick saying that "This serial number will be used for: Adobe Creative Suite 5 Design Standard". I then press "Complete" and it takes me all the way back to the "Adobe Software License Agreement". It has been this vicious circle over and over. I unistalled it, then installed it again various times using my serial number and ID, I don´t know what else to do and everyone I call they can not help me for some reason. So thank you very much for taking your time in helping me out.

My adobe application manager is taking FOREVER to install...

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