My Adobe CreatePDF Desktop Printer is not working

When I print a file to this printer, it keeps showing up in the printer status with an error message. I've already run the Microsoft hotfix that is linked to this problem. Alternatively, how else can I print one tab from an excel worksheet? When I go online to my adobe pack subscription, I can only convert the entire document and don't have the capability to edit the document once it's converted (ie to remove the pages I don't want). Please help!!

Hi,
Are you using Windows 7 SP1 (64 bit)? If so, please uninstall Adobe CreatePDF Desktop printer from Control Panel then restart Windows and re-install CreatePDF Desktop printer.
If that does not work then please verify the Adobe PS printer driver at C:\Windows\System32\spool\drivers\x64\3 folder for PSCRIPT files( See below screenshot)
Hisami

Similar Messages

Adobe CreatePDF Desktop Printer is not connecting

I have tried printing an online document and a word document from my computer. Each time it states my Adobe CreatePDF Desktop Printer is not connecting. Help

So how do I print to pdf now?
From: Sara.Forsberg <[email protected]>
To: Anthony Roth <[email protected]>
Sent: Wednesday, March 25, 2015 8:46 AM
Subject: Adobe CreatePDF Desktop Printer is not connecting
Adobe CreatePDF Desktop Printer is not connecting
created by Sara.Forsberg in Adobe Acrobat.com Services - View the full discussionHi anthonyr, The CreatePDF Desktop Printer has been retired, which is why you're unable to use it. If you'd like, you can remove it by following the instructions in this document: Remove Adobe Create PDF Desktop Printer. Best,Sara If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7348750#7348750 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7348750#7348750 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Adobe Acrobat.com Services by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

Adobe CreatePDF Desktop printer won't work

I downloaded and installed Adobe CreatePDF on my computer. I also went to the properties and entered my username and password which it accepted. Now, every time I try to print anything to PDF format it never saves / creates a file, it only goes to the queue and says <error> in the queue. How do I resolve this issue?

Sounds like you might be encountering the issue documented here: http://helpx.adobe.com/acrobat-com/kb/createpdf-desktop-printer-windows-7.html
Let us know how it goes or if the problem persists.
-David

How do I log-in for Adobe CreatePDF Desktop Printer?

I just downloaded and installed the Adobe CreatePDF Desktop Printer but cannot print. Where do I have to type in my log-in details to use it?

Hi heimator,
Please see Install and configure Adobe CreatePDF Desktop Printer.
Note, however, that CreatePDF Desktop Printer is being retired soon. See Adobe CreatePDF Desktop Printer is no longer available for more information.
Best,
Sara

I just installed Adobe CreatePDF desktop printer, when I try to use from Word or Excel, it does not work. The Adobe print queue says "error" in the status screen. I have uninstalled and re-installed. Any ideas of what to do next?

I just installed Adobe CreatePDF desktop printer on a Windows 7 home PC. When I try to use from Word or EWxcel, it does not print. The Adobe print device queue reports an "error" in the status column.

Adobe retired this Feb 17, 2014.
This app sent content to and got content from the web based services of "CreatPDF" and "PDF Pack".
These are subscription services out in "the cloud". When the app was live you had to be online and signed into your account. The user forum for CreatePDF has a DOC that speaks to the app removal.
Be well...

Unable to use Adobe CreatePDF Desktop Printer

I want to convert a web page (html) to a PDF document. When I tried to do this using my Adobe PDF Pack, I received a message indicating that I would have to do it using the Adobe CreatePDF Desktop Printer. So, I downloaded and installed the Adobe CreatePDF Desktop Printer as directed.   I went to the web page and printed the document to the Adobe CreatePDF Desktop Printer, as directed in the instructions. I received the following error message: Could not open the file. Access is denied.
What do I do now?

I get exactly the same result. It doesn't work. Please note that I am
trying to SAVE the web page as a PDF file. That is, I am trying to convert
a web page (html) to a PDF document.   I am not trying to print it. I want
a copy of the PDF version of the web page to save on my computer.
In any event, printing it does not work.   I get the same error message I
indicated in my first missive. And, yes, my printer is working just fine.
Please: tell me how to use the
<http://forums.adobe.com/message/5836668#5836668> Adobe CreatePDF Desktop
Printer to convert a web page to a PDF document. When I try to do that,
using my Adobe PDF pack, I get this message:
"Adirondack-Wildfl ... ng-Shrub-List.html" is in a format not supported for
conversion to PDF.
You can save the file to one of the supported formats or use the PDF printer
for Windows to convert the file. For a list of supported file formats
<https://createpdf.acrobat.com/redir/cpdf_cpdf_supported> click here"
When I clicked on the link, I received these instructions:
<http://helpx.adobe.com/acrobat-com/kb/using-pdfpack.html#main_Convert_a_fil
e_to_PDF>
http://helpx.adobe.com/acrobat-com/kb/using-pdfpack.html#main_Convert_a_file
toPDF   This page included the following:
"To convert a file type not listed above, use
<http://helpx.adobe.com/acrobat-com/kb/using-pdfpack.html#main_adobePDF_desk
top_printer> Adobe CreatePDF Desktop Printer. " So, I clicked on that link
and downloaded the Adobe CreatePDF Printer. I followed these instructions:
"Print To PDF Setup
The Adobe CreatePDF Desktop Printer lets you convert any file (in a
printable format) to PDF by printing it from an application on your desktop.
The resulting file is saved automatically to your Adobe PDF Pack account,
and you receive an email when conversion is complete. The desktop printer
functionality is available for Windows XP, Windows Vista, and Windows 7. You
don't need any special hardware to print to Adobe CreatePDF Desktop Printer.
To print to the Adobe CreatePDF printer, first install and configure the
Adobe CreatePDF Desktop printer. Then, open a file in its native application
and choose the print function. Select the Adobe CreatePDF Desktop Printer
from the printer list, choose the appropriate print settings, and then print
the file. Adobe CreatePDF Desktop Printer converts the file to PDF, and then
stores the PDF file in your Acrobat.com account."
So, the instructions say that the Adobe CreatePDF Desktop Printer will
convert a file to PDF and store it in my Acrobat.com account. It doesn't do
that. I tried just printing it (after selecting Adobe CreatePDF Desktop
Printer). I also tried printing to file. In both cases, I get an error
message, and there is no file stored in my Acrobat.com account.
It doesn't work.
Please fix!

I subscribed to PDF Pack, seems like a waste of money since Adobe CreatePDF Desktop Printer fails. Please advise.

subscribed to Acrobat Pack because my Acrobat 8 professional is no longer supported in Windows8.1. I can not create a PDF on my HD using Adobe CreatePDF Desktop Printer. My different tests do not even appear on cloud...My.files... How can I make this work and return to my positive experiences with Acrobat 8 ??

The CreatePDF Desktop Printer has been retired. Please see https://forums.adobe.com/docs/DOC-5131 for more information.

Converting WordPerfect to PDF with desktop printer tool: Not working

I have been a monthly subscriber to Adobe CreatePDF for many years! I work mainly with Correl WordPerfect, but with the change to the Pack version it is not supported. I downloaded the desktop printer tool; it is installed. However, when I follow instructions and print, I get nothing. Where does the PDF go? What can I do? Please help! I cannot continue to pay monthly if I don't get service.

Thank you very much. I have uninstall adobe desktop printer tool and my wordperfect. Next step is follow your suggestions but I am no computer anything, lol. 1. How do I know if I have a win 7 sp1? I have win 7 that much I know. 2. Where can download the hotfix? 3. With adobe createpdf, I didn't need adobe ps printer setup, I don't have a laser printer at home, I have an hp inkjet printer.
Please help again and soon, :).
Date: Tue, 7 Jan 2014 11:52:08 -0800
From: [email protected]
To: [email protected]
Subject: Converting WordPerfect to PDF with desktop printer tool: Not working
    Re: Converting WordPerfect to PDF with desktop printer tool: Not working
    created by H.Spector in Adobe PDF Pack (formerly CreatePDF) - View the full discussion
Please do following
(A). If your system is Win 7 SP1 then install a hot fix to correct inetpp.dll version at C:\Windows\System32 folder.After installing the hot fix version will be 6.1.7601.21819 from 6.1.7601.17514.
Note please uninstall CreatePDF Desktop printer then reinstall after applying the hot fix
(B). If you have not installed Adobe Postscript driver yet then please install one as below:
How to Install PS printer:
1. Open Start menu > Devices and Printer ( or from control panel) and select "Add a printer"
2. Select "Add a local printer"
3. Select "Use an existing port: LPT1: (Printer port)
4. Select any company and any PS printer with Adobe PS printer driver(not clone) such as Xerox and Xerox Phaser 6120PS
Adobe PS driver files:
http://forums.adobe.com/servlet/JiveServlet/downloadImage/2-5989811-532123/450-202/PagesfromHowToInstall_PS_PrinterDriver_onWin7.jpg
(C) Go to the printer configure port and verify your Adobe ID and password
1. Goto Start> Devices and Printers > Adobe CreatePDF Desktop Printer
2. Click right mouse to open “Printer properties”.
3. Select “Ports” tab
4. Select ”Internet Port: Adobe CreatePDF Desktop printer”
5. Click “Configure Port…” button at the bottom
http://forums.adobe.com/servlet/JiveServlet/downloadImage/2-5989811-532115/410-417/IPP_Scr eenshot.png
When printing to PDF you will see below and an email is delivered to your email inbox. The converted PDF file will be stored at https//files.acrobat.com.
http://forums.adobe.com/servlet/JiveServlet/downloadImage/2-5989811-532116/395-199/IPP_Scr eenshot_Queue.png
Thank you
Hisami
     Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5989811#5989811
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My desktop printer is not working

Why is my adobe desktop printer not working anymore? it worked fine uptil Sept 16 then it just stopped

Hi,
Are you using Windows 7 SP1 (64 bit)? If so, please uninstall Adobe CreatePDF Desktop printer from Control Panel then restart Windows and re-install CreatePDF Desktop printer.
If that does not work then please verify the Adobe PS printer driver at C:\Windows\System32\spool\drivers\x64\3 folder for PSCRIPT files( See below screenshot)
Hisami

Where do my Adobe CreatePDF Desktop Printer Files Go?

I've spent hours looking through the Adobe website for a simple answer to a simple question.
One reader replied that all you have to do is log on to your account and you will find the document right there. Good guess, but sorry. Not so. Just to test his theory I printed 500,000 pages. I watched the Windows 7 print window to make sure all pages got spooled and printed. They did, but they cannot be found.
My congratulations to Adobe for the company with best no customer support support. Once I log on there is no where to enter a simple question. You can however enter something to start a discussion. Maybe, just maybe someone might happen along and make a correct guess. Who knows?
And then you find a page like this one:
Whoops. Just like Adobe. Set up a window to enter an Image. Select the image, meet the requirements. Select the image. An hour later no image, no error message, but the window is still up and active.
When you open the Printer window, and it shows the files printing to Adobe CreatePDF Desktop Printer, why do some files have the status of "error?" What does "error" mean? Where can I find what "error" is there and how to fix it? Or am I just some dumb ******* who gives up my money for nothing in return.
Adobe is as adobe has always been. Impossible to navigate. Slow, slow, slow. And impossible to get any customer service. And I am the dumbhead that pays for it.

This document should help explain a bit What is the Adobe CreatePDF Desktop Printer and how do I install it? The files get stored back in your online account.
Also, make sure you have this information completed as well.

Adobe CreatePDF Desktop Printer

I have a subscription to Adobe CreatePDF. I've downloaded the Adobe CreatePDF Desktop Printer and can see it in my list of printers. However, when I try to print a doc using the Desktop Printer, the doc doesn't print and I get 'error' under status. I've tried reinstalling the Desktop Printer but that hasn't helped. Can you advise?

I had this same problem. I'm running Windows 7, Service Pack 1. That was the problem. After countless times installing and uninstalling the Desktop Printer, with no success fixing the problem, I finally came across a notice from Adobe that Windows 7, Servicce Pack 1 is to blame. The only fix is to go to Microsoft and download a hotfix for the issue. Microsoft will email you a link to the hotfix. The hotfix is downloaded as a zip file. I recommmend extracting it to your desktop and then double clicking the extracted file. (The default extraction process wanted to dump it somewhere I couldn't ever find on my system. That's why I recommend extracting to your desktop.)
After a system restart, the Desktop Printer should work just fine. It did for me.
This is the link Microsoft emailed to me:
http://hotfixv4.microsoft.com/Windows%207/Windows%20Server2008%20R2%20SP1/sp2/Fix381852/76 00/free/437635_intl_x64_zip.exe
You can also try searching for KB Article Number: 2616471
Even though, this is a Microsoft issue, I'm very angry that Adobe doesn't have the courtesy to save us all a bunch of headache by including a disclaimer and/or instructions for the hotfix next to the install Desktop Printer instructions. I mean, isn't the majority of Adobe's customers running Windows 7, Service Pack 1? What a freaking waste of my time it was to go through this hassle.

Cannot Install "Adobe CreatePDF Desktop Printer"

According to the Help Page titled "Create PDF Files", I should be able to download the installer for the "Adobe CreatePDF Desktop Printer". Supposedly, when I click "Create PDF" on my Acrobat.com main page, I will have an option to "Install Adobe CreatePDF Desktop Printer". However, when I click on "Create PDF", this option is not presented to me. Instead, I only have the option to "Upload a file to convert it to PDF". How do I install the "Adobe CreatePDF Desktop Printer"?
Thanks
CycleMark1

Hi there,
Well, you caught us: this feature won't actually be available until tomorrow, but it looks like you'll be ready for it when it gets here! Check back tomorrow morning for the CreatePDF features you've been investigating - and let us know how it goes!
Thanks,
Rebecca

Is it possible to print using Adobe CreatePDF Desktop Printer from a pdf file ?

Hi,
I have a pdf file and I want to print using Adobe CreatePDF Desktop Printer so that the file to be uploaded to https://cloud.acrobat.com. Is this possible ? Right now an email is received that "Adobe PDF Pack could not successfully convert your file filename.pdf to Adobe PDF. Your uploaded file type is not a supported format. Or pdf file type is not supported ?
Thank you

Hi adelon84,
If the file is already a PDF, you can upload it directly to Acrobat.com. Just log in to your account at https://cloud.acrobat.com using your Adobe ID and password, and click the Upload File icon (the cloud with an arrow), navigate to your PDF file, and click OK!
(Once a PDF, no need to convert to PDF again!)
Best,
Sara

When using Adobe CreatePDF desktop printer where do the files go?

When using Adobe CreatePDF desktop printer where do the files go?

The CreatePDF Desktop Printer has been retired. Please see https://forums.adobe.com/docs/DOC-5131 for more information.

CreatePDF Desktop Printer does not print/create output

I have been triing to use the Desktop Printer for a wile now, since it was the main reason to go with CreatePDF Subcription.
I was able to install everything, Log-In under settings, and the printer shows up under my Windows Printers and I can print to it. However, after this, nothing happens. No PDF is created...
What am I missing?

Please log into http://createpdf.acrobat.com/signin.html with your Adobe ID and password?
Do you see your converted files there?
If not, if you're running Windows 7, you may be encountering the issue described here: http://helpx.adobe.com/acrobat-com/kb/createpdf-desktop-printer-windows-7.html

My Adobe CreatePDF Desktop Printer is not working

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