My Adobe Creative Cloud program is damaged.

My Adobe Creative Cloud program is damaged. It is saying a new copy needs to be installed. About half way through the download process it cuts out. I have tried this multiple times. Any advise?

Larry,
Are you getting an error message of some type? What does it say?
Pattie

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I need to retrieve my serial number so I can sign into my Adobe Creative Cloud programs.

I have my Adobe ID and password, however, I need to retrieve my serial number so I can sign into my Adobe Creative Cloud programs. It has been 10 months since I used Illustrator and I need to update my resume on that program. I would appreciate your help.

Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link

I paid but i have not been able to download adobe creative cloud programs

I paid but I have not been able to download adobe creative cloud programs but my credit card details and payment have disappeared from my account.

Does your Cloud subscription show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
This is an open forum, not Adobe support... you need Adobe staff support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

How well does the 2013 MacBook Air 13" Handle Adobe Creative Cloud Program's?

How Well Does The 13" MacBook Air Handle The Adobe Creative Cloud Apps?
I'm A Visual Communication Student But I Would Like Extremely Portable Setup Hence The MacBook Air 13", The Main Program's I Use Are:
Photoshop
InDesign
Illustrator
And I Also Use Dreamweaver & After Effects From Time To Time.....
How Would A Top Spec 2013 13" Air Cope Running These Program's??

What about the backpack? Did you have it in one often?
College and notebooks = backpacks usually 9 times out of 10, was that the case?
Your MacBook Air doesnt like roommates in your backpack
Many collects students or people in general are fond of using non-idealized backpacks (without a padded laptop compartment) along with their books. Sandwiching books around your notebook etc. is an extremely bad idea and can leads to your LCD screen being destroyed when heavy textbooks are pressing against same, or when dropping your backpack, these books slam into your Macbook causing great potential for damage.
~"large white blotch and pixilated lines running down the screen."
That indicates a significant impact.
~~"They kept telling me it was "excess pressure". I told them it was impossible, it would be normal pressure"
What do you mean by "normal pressure" ANY pressure to the LCD is abnormal pressure.

Portage from PC to Mac with adobe Creative Cloud program

I will buy a creative cloud program to work on my PC with Microsoft Windows. If I change to a macintosh platform can I transfer my creative cloud on a Mac ?

Yes.
Activation on both platforms at no extra cost is a unique feature of Cloud membership.
You also have up to 2 activations with each membership.
So you can activate on Win/Win or Mac/Mac or Win/Mac.
http://www.adobe.com/au/products/creativecloud/faq.html
"You can install the desktop applications available in Creative Cloud on your primary computer and one backup computer, as long as they are not running at the same time. You will have access to both the Mac OS and Windows versions, so if you have a Mac at home and a PC at work, for instance, you can install your applications on both. See the product license agreements page for more information."

Can an older MacBook with OS X Snow Leopard run Adobe Creative Cloud programs?

I bought my MacBook around 2008 and I'm upgrading the operating system to Snow Leopard. (I know, this MacBook is in the Ice Ages.) I am wondering if I'll be able to use Adobe Creative Cloud's suite of programs on this older MacBook and operating system. I mainly use Premiere Pro for video editing. Sometimes Audition and sometimes Lightroom/Photoshop.

If your MacBook has got an Intel Core 2 Duo processor, you can upgrade. To check which processor your MacBook has got, open  > About this Mac.
I recommend you to have at least 4 GB of RAM to upgrade to Lion. You can buy more memory at OWC or Crucial. Make a backup of your files with Time Machine before upgrading and check that your apps are compatible > http://www.roaringapps.com

Issues Downloading Adobe Creative Cloud On Laptop

My laptop froze when I tried ot install Adobe Creative Cloud. I can't even shut off the power on my computer, the Adobe Creative Cloud program keeps running. What should I do?

Moving this discussion to the Creative Cloud Download & Install forum.
NYJets22 which operating system are you using? Do you receive any specific error messages? What exactly is preventing you from shutting down your computer?

My Adobe Creative Cloud apps don't open. What to do?

I want to use Adobe Indesign.
So I bought a subscription for the Adobe Creative Cloud.
I managed to download the Adobe Creative Cloud - program. And I can open the application.
But when I want to open an App, the little 'opening up' wheel continues to run. The app does not open. What to do?
I have a MacBook Pro. Memory: total 4 Gb. Free memory: 1,6 Gb.
OSx-version: 10.9.5.
tnx. Ellen

I found the answer at the Adobe-site: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems. html

I have bought a Apple iMac with Retina 5K display! Can I use it with all my Adobe Creative Cloud

I have bought a Apple iMac with Retina 5K display yesterday! But today I read something negative about this Imac regarding to to Adobe Creative Cloud, - so I would ask if I can use this iMac with Retina 5K with all my Adobe Creative Cloud programs??
I have not unpack it yet, so I would be happy if you could tell me if I should keep it or exchange another Mac if this iMac with Retina 5K display does not work OK in Adobe Creative Cloud. I mostly use the programs Photoshop, Illustrator, InDesign, and Muse.
I look forward to hearing from you!

WOW!!
That was great to hear.
I have just read this tread: https://forums.adobe.com/thread/1626784?start=0&tstart=0
So therefore I was worry about Illustrator which I use most of all programs.
Thank you !!

Adobe Creative Cloud can't signin is there alternative to downloading these programs?

I just purchased Adobe Creative Cloud and when went to sign in all it would do is sign me out in which I never got to sign in lol is there alternative way to download this software as I have Photoshop and Lightbloom

Finally, after- how long? - two months? I have uploaded the new Creative Cloud. Only to find that all the programs have been upgraded from CS6 to CC.
This ranks as the worst piece of customer-relations I've ever come across. Even though I asked for instructions the Staff member dealing with me got fed-up and just dumped me.
I kept trying - and today - finally I got it fixed.
It took 20 minutes to download, at 20Mbps! There were no intermediate instructions, I wasn't told what was happening. Suddenly the Install screen disappeared - the new Creative Cloud didn't open, I had to go find it.
Adobe - this is not good. I suggest you find the boss of this team and quietly boot them out of the door.

Adobe Creative Cloud Package on MAC - programs do not install

We have a iMac (Late 2013) with OS X 10.9.5 and we are taking the following situation:
After creating the Adobe Creative Cloud Package, we try to perform the installation and after the process fully and correctly occur and give success message at the end of installation, the programs simply are nowhere to be found. Even after several attempts.
We have had an installed TRIAL , but has been removed ;
We've tried to use the CC CLEANER ;
We've tried to replace/delete the files in the folder " OOBE " ;
We restart the machine and test again several times after each of the above processes.
What can I do now?

Here are some errors found in my user Library/AdobeDownload/LBS.log file:
04/22/15 18:55:36:267 | [INFO] | | ACC | LBS | ApplicationFacade | | | 13739 | ****************Starting LBS workflow*******************
04/22/15 18:55:36:279 | [INFO] | | Download | LBS | ProductInfo | | | 13739 | Product locale not specified in the product information file
04/22/15 18:55:36:279 | [INFO] | | Download | LBS | ProductInfo | | | 13739 | Product name not specified in the product information file
04/22/15 18:55:36:279 | [INFO] | | Download | LBS | LBSUtils | | | 13739 | Launching LBS in elevated mode
04/22/15 18:55:41:081 | [INFO] | | ACC | LBS | ApplicationFacade | | | 15734 | ****************Starting LBS workflow*******************
04/22/15 18:55:41:085 | [INFO] | | ACC | LBS | WorkflowManager | | | 15734 | LBS launched in LEGACY mode
04/22/15 18:55:41:288 | [INFO] | | Download | LBS | SystemCheck | | | 15749 | System OS Version - major = 10, minor = 10, bugFix = 2
04/22/15 18:55:41:288 | [INFO] | | ACC | LBS | WorkflowManager | | | 15749 | ACCC System requirements check passed
04/22/15 18:55:41:316 | [INFO] | | Download | LBS | ProductInfo | | | 15749 | Product locale not specified in the product information file
04/22/15 18:55:41:316 | [INFO] | | Download | LBS | ProductInfo | | | 15749 | Product name not specified in the product information file
04/22/15 18:55:41:316 | [INFO] | | ACC | LBS | WorkflowManager | | | 15749 | Bootstrap LBS is successful
04/22/15 18:55:41:338 | [INFO] | | ACC | LBS | WorkflowManager | | | 15749 | Bootstrapper Lock acquired
04/22/15 18:55:41:359 | [INFO] | | ACC | LBS | WorkflowManager | | | 15749 | LBS Lock acquired
04/22/15 18:55:41:380 | [INFO] | | ACC | LBS | WorkflowManager | | | 15749 | Deployment lock check passed
04/22/15 18:55:41:398 | [INFO] | | ACC | LBS | WorkflowManager | | | 15749 | The resolved URL for package service is https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=Creat iveCloud&name=CCLBS&osVersion=10.10.2&platform=osx10
04/22/15 18:55:43:260 | [INFO] | | ACC | LBS | WorkflowManager | | | 15749 | Successfully downloaded application xml at path /tmp/B9C86EF9-74D2-4DA1-898A-3AA96104C102/applications.xml
04/22/15 18:55:43:321 | [ERROR] | | ACC | LBS | WorkflowManager | | FileUtils | 15749 | Error Failed open the dylib /Library/Application Support/Adobe/Adobe Desktop Common/Core/AdobePIM.dylib while getting its version
04/22/15 18:55:43:321 | [ERROR] | | ACC | LBS | WorkflowManager | | | 15749 | Failed to get the PIM version from location: /Library/Application Support/Adobe/Adobe Desktop Common/Core/AdobePIM.dylib
04/22/15 18:55:48:152 | [INFO] | | ACC | LBS | WorkflowManager | | | 15749 | PDM completed with error in downloading PIM with error 0
04/22/15 18:55:48:258 | [INFO] | | ACC | LBS | WorkflowManager | | | 15749 | Successfully downloaded pim at path /tmp/B9C86EF9-74D2-4DA1-898A-3AA96104C102/CCLBS/PDIM/AdobePIM.dylib
04/22/15 18:55:48:347 | [INFO] | | ACC | LBS | WorkflowManager | | | 15749 | pim validation successful
04/22/15 18:55:48:384 | [INFO] | | ACC | LBS | WorkflowManager | | | 15749 | PIM loading is successful
04/22/15 18:55:48:403 | [INFO] | | ACC | LBS | InstallThreadProc | | | 15949 | Installing latest Adobe Creative Cloud
04/22/15 18:55:48:661 | [INFO] | | Download | LBS | ETS | | | 15949 | Event Guid generated is: 'aa505e66-84b5-4969-ae6c-f68a74ddfc25'
04/22/15 18:55:48:661 | [INFO] | | Download | LBS | ETS | | | 15811 | Event with guid 'aa505e66-84b5-4969-ae6c-f68a74ddfc25' is being sent
04/22/15 18:59:46:387 | [INFO] | | Download | LBS | ETS | | | 15949 | Event Guid generated is: '8e87f4aa-c14a-47ce-aa45-5257773673fd'
04/22/15 18:59:46:387 | [INFO] | | Download | LBS | ETS | | | 15811 | Event with guid '8e87f4aa-c14a-47ce-aa45-5257773673fd' is being sent
04/22/15 18:59:47:194 | [INFO] | | Download | LBS | SystemCheck | | | 13739 | System OS Version inside isAcccSupported- major = 10, minor = 10, bugFix = -1597681608
04/22/15 18:59:47:194 | [INFO] | | Download | LBS | SystemCheck | | | 13739 | System OS Version inside isAcccSupported- major = 10, minor = 10, bugFix = -1805102062
04/22/15 18:59:47:195 | [INFO] | | Download | LBS | SystemCheck | | | 13739 | System OS Version inside isAcccSupported- major = 10, minor = 10, bugFix = -1805102062
04/22/15 18:59:47:195 | [INFO] | | Download | LBS | SystemCheck | | | 13739 | System OS Version inside isAcccSupported- major = 10, minor = 10, bugFix = -1805102062
04/22/15 18:59:47:195 | [INFO] | | Download | LBS | SystemCheck | | | 13739 | System OS Version inside isAcccSupported- major = 10, minor = 10, bugFix = -1805102062
04/22/15 18:59:47:195 | [INFO] | | Download | LBS | SystemCheck | | | 13739 | System OS Version inside isAcccSupported- major = 10, minor = 10, bugFix = -1805102062
04/22/15 18:59:47:195 | [ERROR] | | Download | LBS | LBSUtils | | | 13739 | Failed to launch ACC
04/22/15 18:59:47:195 | [INFO] | | ACC | LBS | ApplicationFacade | | | 13739 | ****************Closing LBS workflow*******************

Adobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged

Creative Cloud will not run without throwing up a window "Adobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of the Creative Cloud". I download the app and run the installer, and it simply throws up the same window over again... "Adobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of the Creative Cloud". I'm stuck in a loop! Can someone help me urgently please? I'm on system 10.9.5

Hi tiff_meek,
You can try the steps:
For Mac
Go to Applications-->Utilities-->Adobe Installers.
Uninstall Adobe Creative Cloud.
** If it says application is running in the background then open Activity Monitor and close the process of Creative cloud.
Once the creative cloud is uninstalled then follow the below mentioned steps:
Please go to Library
    1. Click on Finder then Click on Go and Go to folder
    2. Type /Library and click on Go
    3. Go to Application Support and Adobe and then delete OOBE folder.
    4. Redo Step 1
    5. Type ~/Library and click on Go
    6. Go to Application Support and Adobe and then delete OOBE folder.
    7. Go to https://creative.adobe.com/products/creative-cloud?promoid=KLYVF
Download Adobe Creative cloud, Install it.
If the above steps do not work. Try enabling root user account and then try to open Adobe Creative cloud.
Enable root user: Enabling and using the "root" user in Mac OS X
Thanks,
Nikhil Gupta

Adobe Creative Cloud does not register all of my Adobe programs.

Adobe Creative Cloud properly shows my Adobe Photoshop CS6 as registered. However, it does not show my Adobe Acrobat XI Pro, or my Adobe Photoshop Lightroom 4.4 as registered. How can I get these programs to be properly registerd as "MY APPS" in Adobe Creative Cloud?

I didn't have a trial version when I installed Acrobat, but I did have the free version of Reader installed at the time.
I've had Adobe Photoshop for many years, and have upgraded a couple of times. Photoshop CS6 and Lightroom was purchased a year ago (so it is not the latest). Acrobat was purchased in December of last year, which is the latest. It's been awhile, and I should have got on this sooner.
So, everything was OK last year, until I installed Adobe Acrobat XI Pro, which does not show up on the CC app.

Hello Adobe team.¨, Hello Adobe team. I am trying to delete my creative cloud program since about 2month but i'll get no answer. Please delete my account because I don't need it anymore. please do it as soon as possible. greetings Timea-Luana Panier

Hello Adobe team. I am trying to delete my creative cloud program since about 2 months. I want to delete this because I don't need it anymore. STOOOP IT AS SOON AS POSSIBLE.

I'm sorry but nothing from this you just sent me works...The linke form adobe support to chancel takes me over and over to the same page, and the only thing they do is tell me to write my problem down in a chat for questions...the link with the phone was pretty good but nobody picks up....I really don't know what to do anymore....i've tried everything and nothing happens..im just paying more and more....
John T Smith <[email protected]> schrieb am 23:38 Sonntag, 22.März 2015:
Hello Adobe team.¨, Hello Adobe team. I am trying to delete my creative cloud program since about 2month but i'll get no answer. Please delete my account because I don't need it anymore. please do it as soon as possible. greetings Timea-Luana Panier
created by John T Smith in Adobe Creative Cloud - View the full discussionThis is an open forum, not Adobe support... You need Adobe support to cancel a subscription-start here https://forums.adobe.com/thread/1703848-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html--and two links which may provide more details, if the above links don't help you-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html-http: //helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7328961#7328961 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7328961#7328961 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Adobe Creative Cloud by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

When I tried to open PS CC2014, it flashed a bit then quit, same with DW and INDD ... I also got this error message: Adobe creative cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of the C

This morning when I tried to open my CC2014 Photoshop, it started to open, then quit suddenly. Same with Dreamweaver and InDesign. I am a professional and do not have the time to screw around with this. When I tried to run CC app, I get an error that says "Adobe creative cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of the Creative Cloud from 'http://www.adobe.com/go/adobecreativecloudapp'." I did so and tried to run the app and got the same error. I tried the cleaner and it removed all of my apps, then I tried to install again, and got the same error. I am getting desperate now, I have clients waiting for their projects. I need help, please.

Allisonf55952352 have you utilized the steps listed in Error: "Failed to install" | Creative Cloud Desktop to resolve the current error? If not do you have any questions regarding the steps listed with the document?

My Adobe Creative Cloud program is damaged.

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