My adobe creative cloud single app cancellation did not go through!

Early last month I called to cancel my Adobe Creative Cloud single application account (Acrobat) and was told that the account was cancelled. Then, a couple days ago I saw on my bank statement that I am still being charged for the account. I can't get through on the phone to talk to someone about this and the chat support is busy also. I just want to cancel my account!

The following orders are cancelled.
Creative Cloud single-app membership for Acrobat Pro (one-year)
Desktop Subscription
Jan 28, 2015
Creative Cloud Student and Teacher Edition (one-year)
Desktop Subscription
Jan 19, 2014
There is a new purchase for which you have been charged :
Creative Cloud Student and Teacher edition (one-year)
Desktop Subscription
Feb 21, 2015
The charge that you are considering as being charged for cancelled CC is the charged of the unpaid amount of the previous CC.
You can also contact support for this Contact Customer Care
Regards
Rajshree

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