My Adobe Master Collection 6 which is already licensed is now  asking for a serial number

I have AMC6 licensed through my workplace (university) and it is now asking me for a serial number so I can access the cloud.  I do not have cloud access.

Universities might have different license arrangements than the commercial versions. Can you talk to the department that gave you this license?
You can also contact Adobe Contact Customer Care   We are forum volunteers and do not have authority to correct licensing issues.
Gene

Similar Messages

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    Tina Hadley did you migrate/transfer your applications over to your new Macintosh?  If so this could cause problems with your serial number being recognized.  Please run the available uninstallers located in Applications/Utilities/Adobe Installers folder.  Once this is done you will also want to run the CC Cleaner Tool.  Details on the use of the CC Cleaner Tool can be found at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.

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    http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html.
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    Creative Cloud applications ask for serial number
    Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
    [Note: Details that we need is critical, make sure you send them in via Private Message only.]
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    Atul Saini

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    Contact support if you have serial number issues. Otherwise start by checking this stuff:
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    Mylenium

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