My Adobe Master Collection 6 which is already licensed is now asking for a serial number
I have AMC6 licensed through my workplace (university) and it is now asking me for a serial number so I can access the cloud. I do not have cloud access.
Universities might have different license arrangements than the commercial versions. Can you talk to the department that gave you this license?
You can also contact Adobe Contact Customer Care We are forum volunteers and do not have authority to correct licensing issues.
Gene
Similar Messages
-
Installing Photoshop CS4 from original Disk onto my new Macbook Pro. Serial number accepted but now asks for the serial number of a previous version e.g. CS3 which I no longer keep. How do I resolve ?
Tina Hadley did you migrate/transfer your applications over to your new Macintosh? If so this could cause problems with your serial number being recognized. Please run the available uninstallers located in Applications/Utilities/Adobe Installers folder. Once this is done you will also want to run the CC Cleaner Tool. Details on the use of the CC Cleaner Tool can be found at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.
-
Hi, I just installed CS6 master collection from order history and when I try to enter Serial Number it tells me that: Serial number you provided is valid, but qualifying product can not be found on this computer. Then it gives me options under drop down menu but Master Collection CS6 is the only one not appearing in a drop down menu.
Your CS6 must have been purchased as an upgrade. What it is asking you to select/provide is the name/serial number of the previous version you purchased that qualifies you to install and activate the CS6 upgrade version... this would be likely be one of CS3 thru CS5.5.
Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html -
I got my adobe creative license but the app are asking for the serial number. What can I do?
Welcome to Adobe Forum,
Creative cloud do not need a serial number. it will be using your Adobe ID on which you have purchased the creative cloud membership.
So you need to login with your Adobe ID and password to activate the cloud membership.
Log out & log back in of the CC Desktop App.
In case it is not signing in successfully please try the following:
I don't know which operating system you are working on so i am giving you some steps windows and MAC OS:
Windows:
In windows 7 navigate to following location:
/windows/system32/drivers/etc
1. look out for "Hosts" file
2. Open it with notepad
3. Check if you have any entry for Adobe
4. Remove the entries and try again launching any product from CC
Mac:
1. Please click on "Go" and navigate to /private/etc
2. Open "hosts" file and check out for any entries for Adobe.com
3. Remove the entries and save the file
4. try again launching any product from CC
You can refer :
http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html.
Please let us know if it worked.
Regards,
Rajshree -
I bought a CS3 creative suite on a student license in 2008. The original MAC laptop has died and I am trying to install it on a MAC desktop. the programs installs successfully but never ask for a serial number. the programs will open but I can not open any files, I get a Adobe Updater quite unexpectedly message. Is this because the serial number has not been entered? I have tried chat about this problem twice, also use Adobe connect and was not helped. How do I enter this serial number?
activate is grayed out. Registration is available and when I select it, it says "A problem was encountered while trying to send the information over the internet" So I select "submit again" and nothing happens. Then the program closes and I get the added updater quite message.
-
First off, my computer had to be wiped clean back in early January. All my programs was gone and that included my CS6 program. So I re-installed them. Then one day, I see this Adobe update and it had the Adobe Creative Cloud App. I think I did something stupid and I wanted to tryout not only the Lightroom version, but Photoshop CC as well. My CS6 already had a Photoshop on it. I thought it would be a separated (you know, a separated program on one side and the other one on one side) and not interfere with my CS6 program. Now it's asking for a serial number and whenever I input my serial number (oh by the way, I got CS6 through my school by online; so I got a non disc version) it saying my serial number experied. So here's my questions:
1. If I remove the Adobe CC app off my computer, would the cc versions of my CS6 programs go away?
2. How many time can you installed the non disc version of CS6?
3. Cont. from the first question; If I re install CS6 and uninstalled the CC app would that help?
I know I sound almost computer illiterate, but I need help with this issues. I am college student, and I can't afford one CS6 program, rather alone the whole CS6 and I really need that suite in order to complete my assignments while at home. What do I do?Sign in, activation, or connection errors | CS5.5 and later
Mylenium -
I have bought the whole CC and it says my trial has expired. But when i go to license the software, it asks for a serial number and i dont have one. Please help.
Sign out from Creative Cloud and sign in again using email ID using which you had purcahsed subscription:
https://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
Then launch CC apps which is asking for serial number and check.
Still asks for serial number check the hosts file for Adobe entries , if present remove it and try to activate.
1) Right click on the Finder icon on dock and select "Go-To Folder" option.
2) You will get a text box, type-in below mentioned command and then hit 'Return' key.
/etc
3) It will open the etc folder, please look for file named "hosts" and copy the same to Desktop screen.it
4)Double click on Hosts file , it will open it with TextEdit, If present Delete Adobe entries present inside Hosts file like 127.0.0.1 activate.adobe.com.......etc
5)Copy and paste the Hosts file back to "Etc" folder.
When asked Authenticate with your Mac password.
Make sure to select "Replace" option when prompted.
Then launch CC apps which is asking for serial number and check. -
I am attempting to use my new adobe photoshop elements 12. I asked for a serial number per instructions, typed in the serial number and am being told it's not valid- please help
First make sure you are using the correct code for the serial number. To locate the serial number:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html
https://redeem.licenses.adobe.com/getserial
If you still have a problem you can contact Adobe Support using chat and they might be able to assist you.
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
Creative cloud keeps asking me to license my software and then it asks for a serial number
it keeps asking me to license my software and then it asks for a serial number, i do not have a serial number with creative cloud just a order number what do I do?
For me this guideline helped:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
In my case, I had to remove the following lines from the hosts file:
120.0.0.1 lmlicenses.wip4.adobe.com
127.0.0.1 lm.licenses.adobe.com
After that all worked again. Hope this helps.
Jan -
Attempting to install cs6 extended on my windows 7 professional 32 bit laptop, ive downloaded it but when i go to install it it asks for my serial number which i put in and then it tells me it is a valid number but cannot find a qualifying product on this computer?? What is the problem?
Normally you will be asked to provide the new prdouct serial number first, then when a qualifying version is not found you elect to provide that information and then select the version and provide its serial number. If this is not how things are flowing for you then you should contact Adobe support directly thru chat and get their help resolving it.
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
How do I install my new Adobe Photoshop Elements 11 Program to my computer? It keep asking for a serial number which I cannot find on the CD envelope or box.
How do set a screen name? Please helpTo locate the serial number:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html -
Adobe creative cloud is asking for a serial number for updates - where do I get this from?
Adobe Creative cloud is asking for a serial number for updates - where do I get this from
we have recently Bought 5 x 1 year licences and been using this a month
MichaelHi Mick,
Please refer to the below link.
http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
Thanks -
I purchased photoshop elements 8 on line in 2010. I recently switched to a new desktop computer. Photoshop asked for my serial number. I entered the correct serial number (obtained from Adobe). It says it is invalid. How do I get this corrected so I can use the product I purchased?
Hi Rosera,
This is bad and I am sorry to hear that you are running into these issues.
Let me connect with you, so right now, the current state is that you have installed copy of PSE 8 in trial on your windows 7 machine, and when you are trying to enter the serial number from your PSE 8 Box, it is saying the serial number to be invalid?
It might sound pretty obvious, but please make sure that you are entering the serial number correctly and of PSE 8(in case you bought a PEPE box)?
Have you tried the steps mentioned below by Barbara?
If possible, you can send me the serial number through PRIVATE MESSAGE and I can check it on my end that whether the serial number is indeed invalid or that the issue is with your machine?
Regards,
Ankush -
Hi I have adobe CC for teams, a team member is having problems opening indesign we are being asked for a serial number, ive checked on our admin account and he is one our our registered 'members'. I wasn't the person who set this up originally so I'm a bit lost, i cant seem to find any serial numbers on the my account section and it seems we have no registered products? can you help?
Hi There,
We have checked the details of your team, all seat are assigned properly.
Now there are few details that we would need in a Private Message so that I can assist you appropriately.
Name of the user:
Email of the user:
Meanwhile, try the below mentioned links.
Creative Cloud applications ask for serial number
Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
[Note: Details that we need is critical, make sure you send them in via Private Message only.]
Thanks,
Atul Saini -
I purchased Adobe CS4. I am now being asked for my serial number and when I put it in the program does not recognize it for Acrobat Pro 9 though it does for PhotoShop, Bridge and the rest of the suite. What can I do?
Contact support if you have serial number issues. Otherwise start by checking this stuff:
Sign in, activation, or connection errors
Mylenium
Maybe you are looking for
-
SMON cleanup process taking longer time (cleaning temporary extents)
Os info: Solaris 5.8 Oracle info: 9.2.0.8 Message: We are in the process of testing our upgrade from 9.2.0.8 to 11.2.0.3. As a part of this, we have cloned our production database and started cleaning up of unused objects on the new inst
-
hlep me guys ive been sitting at a computer for 2 hr trying to get this to work !! ASAPPP
-
Netflix on iPhone AND...iPad
Does anyone know the future of Netflix streaming on the iPhone and if this will be possible on iPad. Thanks, Nile.
-
Is there any retro effect for this changes we made in 2001 Infotype for
HI Experts... Please advice me on the follwing absence issue. In my clients company.... .... one of Personnel areas employees Earned leave records are not updating in 2001 Infotype from the begining. Now they wish to have to update in 2001 Infotype.
-
How loud is the sound generated by the iPod Touch transducer?
My question is, at what distance from iPod Touch will I be able to hear the transducer sound for a calendar event? Like many others, I would like to switch my calendar and addresses from a Palm PDA to an iPod Touch device. I need an alarm sound for a