My adobe presenter redemption code (creative cloud) membership does not work.

my adobe presenter redemption code (creative cloud) membership does not work.  Each time I input my presenter code at creativecloud/redeem it returns a message 'ooops, this code has been redeemed.'

I got both installed but on installing Presenter keeps giving errors that a previous version is installed on the computer and cannot proceed.  I verified that there is no previous version and keep redoing the install and get stuck AGAIN and AGAIN at this point.
I also verified that I have the latest version of Flash on Chrome and I have the latest version.  Why is Adobe so all over on downloading/installing their products.  I (and other paying customers)  cannot waste more time on this very simple procedure just because the software packages are not packaged properly or. the teams in charge of ensuring the products DID NOT correctly package the products securely (with the updates included) and more importantly, ensured that the products were linked to user accounts who purchased them.

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