My adobe presenter redemption code (creative cloud) membership does not work.
my adobe presenter redemption code (creative cloud) membership does not work. Each time I input my presenter code at creativecloud/redeem it returns a message 'ooops, this code has been redeemed.'
I got both installed but on installing Presenter keeps giving errors that a previous version is installed on the computer and cannot proceed. I verified that there is no previous version and keep redoing the install and get stuck AGAIN and AGAIN at this point.
I also verified that I have the latest version of Flash on Chrome and I have the latest version. Why is Adobe so all over on downloading/installing their products. I (and other paying customers) cannot waste more time on this very simple procedure just because the software packages are not packaged properly or. the teams in charge of ensuring the products DID NOT correctly package the products securely (with the updates included) and more importantly, ensured that the products were linked to user accounts who purchased them.
Similar Messages
-
Adobe Creative Cloud (Desktop) does not work properly. The application is blocked : it could not be launch neither stopped. I'm on MAC Yosemite OS, does anyone know how to remove it properly or to force its stop. It does not appear in the launched applications.
I received no error message. The application was just trying to find applications unsuccessfully.
I am using MAC OS 10.10.1
I tried to uninstall the application but it seems that a kind of deamon is still installed thus providing me to reinstall properly. Do you know where are the elements to remove in order to get my machine just like before ?
Otherwise I would have to reinstall everything and this would be a pain.
Thanks for your help. -
I just down loaded Creative Cloud, but it doesn't work. Do you know why?
What error message or screen do you see?
This is an open forum, not Adobe support... you need Adobe staff support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us" -
I can download and run the installer, but it gets to the end and then just closes and nothing happens.
Is there a way to fix this so that I can install & run CC on my computer?Gemmas79157085 have you utilized the steps listed in Error "Failed to Install" Creative Cloud Desktop application to reinstall the Creative Cloud Desktop application?
-
Bold shortcut key in Creative Cloud InDesign Does not work -- What to do?
I installed InDesign Creative Cloud on a Windows 8 machine. Most shortcuts appear to work. I am using the default set, but ctrl + shift + b fails to bold highlighted text. Is there a workaround?
Currently I am trying to reinstall.
I tried looking at shortcut key forums, but could not see anything relevant.Moved from the Creative Cloud to the InDesign forum. They will be able to help you here.
-
Ordering of Photography Creative Cloud Membership is not working
Hi there, I ordered Lightroom and Photoshop and paid it with my credit card and I did not get any reply on my order. Is there a problem with the order system? Thanks for a Feedback.
Hi,
Please contact the support to get the order confirmation.
Contact Customer Care
Regards,
Sheena -
Creative cloud desktop app not working!!! won't let me sign in or reinstall
MAC os 10.7.5
Creative Cloud does not work!
Customer is waiting for work done, and this cost me money!!!! So help me please!
I can't sign in to my Creative Cloud desktop application. It opens, I enter my info, and then, I have a message you are no longer signed in. I tried to close the app several times, and also reinstall it. Nothing doesn't help.
Uploading is not allowed bacause Creative Cloud desktop does not work, fonts are missing because Typekit does not work!!!!!!!!Hello paulina,
sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool, don't use your own resources, that's insufficient!
I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html. Please follow the prescribed sequence of operations
If necessary and for further questions and if "open" please use chat, I had the best experiences.
Hans-Günter -
If I have a creative cloud membership does that cover desktop and mobile?
If I have a creative cloud membership does that cover desktop and mobile?
Hi LaShonda Wade,
Kindly check out the link mentioned below.
Creative Cloud Help | Mobile Apps / Common Questions
Thanks,
Atul Saini -
If I do a creative cloud membership does it give me two computers and other devices like an ipad? Or just one computer one mobile device?
ThanksYou can have functional installations on two machines. The machines have to meet the system requirements for the software.
-
Every time I open creative cloud it does not load. Is there anything I can do to fix it.
Hi Tahmid,
Please refer to the threads below where this issue has been addressed:
New Creative Cloud App unusable: it's blank!
creative cloud is blank window why?
Re: Creative Cloud app opening blank
Regards,
Sheena -
Lightroom 5 stopped working. Told to remove the program and re-installed. Creative cloud installation does not proceed to 0%. What is wrong? Using a PC.
I installed the Creative Cloud again. Now it works.
-
Tecra A3 - Creative Mouse Wireless does not work
My Creative Mouse Wireless does not work while touchpad is installed.
Even if I disable the Touchpad, the mouse seal does not work.
Does anyone know how to solve this problem?
Thank you,
R.P.Hello
On this way it is not easy to say what the problem is. I assume that you got some installations software for your external device. Install it and it should works.
As far as I know functionality of external mouse doesn`t depend on touchpad settings.
Bye -
I have thee Mac computers with Mac OS 10.6.8, one of which is a Mac Pro. No matter how many updates I install from Adobe, their Flash Player does not work on any of these 3 computers. I don't know how to contact Adobe Systems about this problem, but I think it is their responsibility to make sure that their so-called "universal" software works proplerly on a relatively recent operating system like OS 10.6.8 that is still in widespread use. When you install the updates, nothing happens -- not even an error message. What is the point of a universal player that is not universal? It works fine on my MacBook Pro with OS 9 Mavericks, but it does not work at all -- indeed, has never worked -- on my 3 Macs with OS 10.6.8. Has anyone contacted Adobe Systems to find out why the Flash Player does not work with OS 10.6.8 and what they plan to do about it?
Where are you getting Flash from?
Get the appropriate dmg installer here and then run it.
http://www.adobe.com/products/flashplayer/distribution3.html
If it still won't install, do these two things: First uninstall any Flash by going into the second level Hard Drive Library>Internet Plug-ins, and trash the Flash Player.plugin and flashplayer.xpt. Then boot into Safe Boot, Shift at the startup chime (give it much longer than a usual boot) and run the installer while booted in Safe Boot. -
Why do i not have Adobe Presenter in my Creative Cloud subscription
I was under the believe, that you get everything, in one neat monthly payment - this doesn't appear to be the case, as I can't see Adobe Presenter!
Hi Wayne
Presenter isn't part of Creative Cloud and can be purchased as a separate subscription or a perpetual license
Details of what's included in Creative Cloud - Adobe Creative Cloud
Purchase options for Presenter - Adobe Presenter 9
Kind regards
Bev -
Adobe Creative Cloud Desktop does not install
Hi,
I am trying to install the trial of Adobe Creative Cloud on my Mac (10.9.5). When I run the Creative Cloud Installer, it shows 'Downloading Creative Cloud desktop' and then stops with the error message 'We’ve encountered the following issues: Installer was unable to create a critical file/directory. Please try installing again. (Error code: 44)'.
Here is what I tried so far:
1) Trying again yields the same result.
2) Trying the install from my admin account yields the same result.
Other info:
1) The machine has a licensed copy of Adobe Creative Suite 5.
2) I previously installed a trial of CS6 but have since removed that to go to CC instead.
3) Removal of the CS6 trial by the uninstaller failed - I had to remove components manually.
Does anyone have an idea what the issue could be? Very frustrating as I need to start using CC as soon as possible and purchase a subscription.
Best regards
TimHi Jeff,
I came to the same conclusion but finding the permissions problem was like hunting the needle in the proverbial haystack. I don't think using a temporary directory as you suggested is a solution as the user has no control on where the installer is actually installing the files.
In the end I did as follows:
Manually removed all Adobe products from my internal disk and cleaned caches, app support folders and preferences (BTW, that did not allow the installer to work either).
Cloned my internal SSD drive to an external hard disk.
Formatted my internal SSD drive.
Re-installed Mavericks 10.9.5.
Installed CC Desktop successfully.
Pulled all my stuff back on to my internal SSD drive from the external hard drive using Migration Assistant.
It took a little time, but everything now works as it should.
Problem resolved!
Tim
Maybe you are looking for
-
Iphone 4 with old universal dock
i have got an old universal dock for my iphone 3gs now i have iphone 4 and the universal remote control dose not work!! what can i do?
-
Fright outwords defference from Accounting doc to billing doc
Hi Experts, I am getting this error Fright out words charges is showing different from the Accounting document this is happen for some billing invoices please solve this issue. In accounting document fright charges shown 50% only. With regards, Krish
-
Error when draging function fromserver to proxy
Hi ; when i try to drag a function from server to proxy ; i get this error and when i pressed "ok" button its freez. thanks . INFO: using loging implamantetion"AILogging" Exception in thread "main" com.sap.aii.upload.api.LoginException$Wrongpasswo
-
Why don't you code Firefox to change Toolbar icons like in IE?
You know what Firefox lacks that other browsers have.
-
Resource Adaptor that calls Web Service?
Can anyone share info regarding customizing IdM to use a web service API as a connected resource? We have a vendor supplied SDK that enables us to manipulate a vendor proprietary data store (that happens to be implemented as LDAP directory) via a web