My Adobe Reader program was corrupted.

I tried to delete the program so that I could reinstall and I wasn't able to do so. I tried to download the program and I can't as there is already a program downloaded. I did download Nitro Reader 3 and it works -- but I want to use Adobe! Also now, my printer doesn't work but I want to repair this problem before I check into the printer problem in case the Adobe is the problem. Please advise what I can do at this point!

You can try using this tool to first remove all traces of Reader from your computer:
http://labs.adobe.com/downloads/acrobatcleaner.html
Then, you can download the full offline Reader installer from
http://get.adobe.com/reader/enterprise/
After downloading, restart your computer and run the installer before doing anything else.

Similar Messages

Why can't I down load adobe reader program?

I can not down load the adobe reader program? Why???????

You could try using a different browser, and see if you still are unable to download.
When you go to http://get.adobe.com/reader/ and try to download, do you see an error?
Could you share some details about the errors you see, and some details about your computer and browser.

Adobe Reader program uses huge memory in OS X. How to reduce it or any settings to change?

Lately I started to do alot of research on paper works for University projects. Most of the downloaded papers are based on .pdf extension. As usual, I read these files via Safari or open it separetly via Adobe Reader itself.
While working on Papers, I noticed that my machine's memory spiked to 7 GB ++ almost reaches 8GB of memory usage. This is unusual. At one point, I ran Java programs and simulatenous opened up many pdf format files format on my safari browser, it went unresponsive and unable to use keyboard & trackpad. Had no choice, had to hard reboot.
Contacted Apple support and reported the issue on unresponsive to them. They provided following KB to troubleshoot further:
http://support.apple.com/kb/HT1379
http://support.apple.com/kb/TS4636
After that, I never encounter unresponsive issue but I have question Adobe reader program. This program uses huge amount of memory and I would like to know if there is anyway I can reduce the usage of memory of Adobe reader. Or is this normal?
Also, had an issue with pdf page scrolling, it is very slow.
Thank you,
Soma

Add on .. In Adobe Reader go to View > Page Display > select Enable page scrolling. This helps to improve adobe reader slowness. But, just a workaround. Not a solution.
Also, untick "use page cache" under preferences.

Adobe reader: there was an error opening this document. this file cannot be found.

Windows XP Professional sp2 machine
512 memory
ie sp2
when opening two pdfs from a website links receive the error, "there was an error opening this document. this file cannot be found"
If you save the file to the pc, then open the .pdf it opens ok
other pdfs open ok from browser from same website and different websites
had customer try on another's machine; the two pdfs opened ok
tried Adobe Reader 8.1, 9.0, and Adobe Professional 8.0
uninstalled reader and professional; deleted directories; reinstalled reader and professional(placed into a separate directory); same error
On the machine tried admin accounts, under customer's profile made admin account, renamed the customer's account so that another account was freshly generated, all generated the same error.
Ran ccleaner to clean up files in the registry and temporary internet files, then repaired adobe - same error
repaired internet explorer - same error
scoured web for same error but most were applications trying to open the pdfs, a few errors were for programming php, a lot of questions but few answers in context of current issue. the ccleaner and repairing ie were resolutions i found on the web.
nothing was listed in msoft's ie knowledgebased searched.
any help would be appreciated.

I get the same message when I try to open a pdf attachment in my free AOL e-mail account. This problem just started today for some unknown reason. I have Adobe Reader 9 and never had a problem before. If I forward e-mails with a pdf attachment to my Road Runner account, I can open it with no problem. I can't seem to find any answers to this problem. Frustrating! HELP!!!

Unable to open files associated with Adobe Reader - program goes into a loop

i am unable to open any file associated with adobe reader or adobe pro. when i double-click the file, adobe reader opens up but it goes into a loop.
adobe reader opens, then a progress window opens, as if the file will open but adobe closes and opens again and the same cycle repeats itself until i manually close the program.
any advice?
update:
i can open regular .PDF files when i double-click the icon and i can also open .PDF files when i open adobe reader first and then choose open file. it's just the .FDF files that are the problem (so far).
the file in question happens to be an .FDF extension, which is an internet generated form. i attached a screen shot of the screen that pops up, goes away, and pops up again that creates the loop.
the white out section is the server name where the file was saved to. but i also get the same symptoms when i am in internet explorer, hit the generate form button.

hey ankit,
sorry i didn't see a notification that you replied to this discussion.
"1. Generate a new PDF and a FDF file. Try opening the same and see if it behaves the same way."
yes, it does behave the same way, it's just a continuous loop until i have to kill the process.
"2. Check if you have access to the PDF that is being used by the particular FDF."
by this do you mean the correct permissions? if that is what you mean, then yes, the permissions are set correctly.
"3. If possible, please send me the FDF and the associated PDF that is behaving in this way on your system."
i really wish i could but the information in the form is sensitive and cannot be sent.
as an update though, i reimaged the customer's workstation, installed Adobe Reader 10.1.1 and it worked perfectly (finally). HOWEVER, after about two weeks the same symptoms returned!

Adobe reader programming language

hey...anyone know the programming language used in programming of adobe reader.i want to be in adobe and i will learn that language.which other languages needed to be learn to be in adobe

adobe reader is completely made using c++.i was preparing for campus placement of adobe.its technical paper included
mostly c programming ,data structures,sorting,c++.if u dont know c++ or c then following are some good resources.
http://www.cprogramming.com/
http://ocw.mit.edu/
http://www.miniwiki.tk/c-for-loop.htm/

Downloading adobe reader programs.

I received the message that I had to install Adobe 11 in order to open my programs. I tried, and was told "installation complete", but it is not installed. I now have no Adobe programs. I've tried several times to figure this out, but no luck. Can you tell me what I must do? Thank you. I have Windows 7 Home .

You mention "adobe reader" in the subject line, then "Adobe 11" in the text.
The latest Adobe Reader version is 10.1.3.
Do you mean Adobe Flash Player? The latest Flash Player version is 11.2.202.235.
Or do you mean Adobe Shockwave Player? The latest Shockwave Player version is 11.6.5.635.
What do you need that Adobe program for?

Adobe Reader document was enabled for editing but now won't let me edit

I'm hoping someone can help me solve this issue. I have Adobe Reader 9.1 and have been editing a PDF that was enabled for commenting and
text edits by another party. However, when I went to open the PDF tonight, I got a message telling me "The document enabled extended features in Adobe Reader. The document has been changed since it was created and use of extended features is no longer available" and I can no longer use sticky note and text editing tools. Does anyone know how to fix this?
Many, many thanks!

Perform the following, stopping with the first one which works:
1. Open the Mac App Store's Purchases tab. If you're prompted to accept it and the other iLife/iWork applications into your Apple ID, do so.
2. Move them out of the Applications folder(they may need to be put into the Trash temporarily), and then see if you can download them for free from their individual product pages. If you're asked to buy them, see #3.
3. Click here, contact Apple, and wait for a response.
4. Buy them.
(117328)

I downloaded the latest Lion firmware update and now all pdf's I download show this error in Adobe Reader "There was an error opening this document. There was a problem reading this document (14)."

Can anyone help me?

Same error here - started a couple of weeks ago.
Surely Apple are able to help fix this, it's driving me nuts!
I've deleted Adobe reader and re-installed to no avail.
Files display correcly in Safari but not in Adobe or Preview.
Very frustrating.
Cheers.

Adobe Reader High CPU Usage on terminal server

Hello,
I have a question?
Yesterday one of our customers ran into a problem where the Adobe Reader process (Acrord32.exe) was using the maximum available CPU resources constantly on a terminal server. Even when Adobe reader program was closed, therefore the process remains running in the background continuing to use all of the available CPU resources. Customer is using Windows server 2012 R2 with Adobe Reader please help?

Hi Michaeld71937612,
Try terminating the 'process Tree' using Task Manager then restart Adobe Reader, and check the CPU Usage again.
Please make sure that there are no other instances of Acrobat running on your system once you end Task.
I would also recommend you to check for malicious activity on your system using a reputed Antivirus/Security software.
Regards,
Rahul

Downloaded a program and now all of my programs are in adobe reader and I cannot open them because they are not supported for Adobe reader

When I downloaded a program, it wouldn't open, so I tried to convert it to Adobe reader, now my main browser, Firefox is in the Adobe reader program with others and i can't close Adobe reader, and I can't open any of the other files because they cannot run in Adobe.

When I downloaded a program, it wouldn't open, so I tried to convert it to Adobe reader, now my main browser, Firefox is in the Adobe reader program with others and i can't close Adobe reader, and I can't open any of the other files because they cannot run in Adobe.

"Adobe Reader could not open 'filename.pdf' because it either...

The full error message reads: "Abobe Reader could not open 'filename.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)."
I understand this is a common problem, but I have yet to see a clearly defined answer. I am running the latest update of Abobe Reader 9.3 on Windows 7. It didn't work on other updates either.
I received the file as an e-mail attachment, along with some other PDFs. All of them can be opened except this one. I tried forwarding the e-mail to other servers (i.e. Hotmail) and I couldn't open it there either.
I have tried opening it directly from the Adobe Reader program, latest version of IE, and latest version of Firefox. I have tried unchecking the "Display PDF in Browser" box under Edit > Preferences. I have tried changing the file name and adding ".pdf" to the end of it. Nothing works.
The file says "27 KB" which sounds a little low to me since this should be a fair-sized document, but doesn't read "0 KB" as others with this problem have noted.
Any help with this issue so this question can finally be resolved for the hundreds of people that have had this error message would be greatly appreciated.
Thanks.

brittnic2008 wrote:
Any help with this issue so this question can finally be resolved for the hundreds of people that have had this error message would be greatly appreciated.
Thanks.
There has been tons of help on this issue.
The official word is, ZIP the PDF's before emailing or post them to a website and email a link to them. Some email clients use encoding (Adobe can't do anything about that part) and when the file is decoded at the other end, it is corrupted. It can happen to some of them or all of them.

I cannot install Adobe Reader 10.1.04 on my Windows Vista computer

I've been unable to install Adobe Reader on my Windows Vista (SP1) 32-bit Toshiba laptop, and would really appreciate some help.
Here's the error message I get:
Error 1402. Could not open key: UNKNOWN\.api\AcroExch.Plugin\ShellNew. Verify that you have sufficient access to that key, or contact your support personnel.
Here's a brief history of what I've already tried:
# 1 - Downloaded AdbeRdr1014_en_US.exe as a stand alone file multiple times from different servers and sites.
# 2 - Uninstalled Adobe Reader 9.0
# 3 - Ran AdbeArCleaner.exe multiple times to remove ANY perious verions of Acrobat and/or Reader.
# 4 - Opened each of my 4 browsers, latest verions of IE, Opera, Firefox, and Chrome, searched for Plugins and/or Add Ons and removed ANY Adobe related apps except Flash.
# 5 - Opened the Control Panel, Programs, searched for and removed ANY versions of Acro Quick Reader or Quick Writer.
# 6 - Ran Norton Utilities Clean Registry multiple times.
# 7 - When trying to install Reader 10.1.04 I had PREVIOUSLY received this error message:
Error 1402.Could not open key: HKEY_LOCAL_MACHINE\Software\Classes\AcroExch.Document\Shell\Open\Command. Verify that you have sufficient access to that key, or contact your support personnel.
However, after using Adobe Cleaning Tool, I no longer got this error.
# 8 - I also disabled my A-V Program during all installation attempts, Kaspersky PURE 2.0.
The reason that I wanted to update to Adobe Reader 10 was that Kaspersky did a vulnerability check which indicated:
"Adobe Reader/Acrobat Multiple Vulnerabilities"
See: http://www.securelist.com/en/advisories/47133/?function=advisories&VN=47133
Solution was to update to version 10.1.2 (or higher).
Now I can't open any .PDF files. I can't find the so-called Plugin which is causing the installation to stop. The installation of Reader 10.1.04 gets to around 96% complete, then fails and rolls back.
# 9 - Is there an easy fix, such as a tool that will autyomatically remove any relevant registry key, or apply the correct administrative attributes to the registry keys? If not, can you please talk me through this step by step. I've never been so stumped or frustrated performing a software upgrade, what I thought would be a simple task.
THANKS in advance for your help which is much appreciated.
Cheers,
Ecto

Hi Pat,
I feel like I'm falling deeper and deeper down the rabbit hole, operating in an area in which I am totally unfamiliar. I know a great deal about computers, but that still leaves me ignorant about many other things.
I had previously downloaded subinacl.msi in my research on Vista permissions and the inability to install Reader 10.1.04. In Vista, Windows Installer is a Service, not a program. I don't even understand what that means. I had previously tried changing the file extension of subinacl.msi to subinacl.exe but that didn't work. Then I looked for an EXE version of the file. No luck with that. Your pointing me to http://weblogs.asp.net/rternier/archive/2007/02/01/how-to-install-msi-files-on-vista.aspx was helpful up to a point. The post assumed I would know what to do with the bat file template:
"C:\Windows\System32\msiExec.exe -i C:\Users\rternier\Documents\Downloads\tfpt.msi"
I changed it to the following:
C:\Windows\System32\msiExec.exe -i C:\Users\aecolkercpa\Downloads\subinacl.msi
PLEASE NOTE: I store and run all downloaded installation files from the directory C:\Users\aecolkercpa\Downloads\
Usually, after installing a program from an installation file I will delete the installation file, unless there is a problem installing the application. In that case, I save the installation file until the problem is resolved.
Also, I am not sure if the first phrase in the BAT file I created is correct,
C:\Windows\System32\msiExec.exe -i
I called the file Install MSI.bat and ran as administrator.
I clicked on Accept the warranty terms, and the msi file began to be installed. Then I got a blue screen error BAD_POOL_HEADER with lots of text messages on it. I had to reboot. When I rebooted, Windows asked if I wanted to search for a solution online to the shut down, and gave me this report:
"Troubleshoot a problem with your antivirus software
A problem related to your antivirus software caused your computer to shut down unexpectedly to protect itself from data corruption or loss.
To try to solve this problem, follow these steps. One step might solve the problem, but if it doesn't, then go on to the next step.
Update your antivirus software
Missing antivirus software updates could be the cause of your computer's problem. To make sure your antivirus is up to date, follow these steps:
Click to open Microsoft Security Center.
Click Malware protection.
If your software needs to be updated, click Update now.
If Windows can detect your antivirus software, it will be listed under Virus protection.
If your antivirus software is not displayed in Windows Security Center, go to the downloads section of your antivirus software provider’s website. Find the update for your version of the software and your operating system, and then install it. For more information, check the Help for your antivirus software.
Most antivirus software updates are free, but some providers charge a small fee for the updates. If you're using an older version of the software, you might also have to pay to upgrade to a more recent version to continue to receive the updates.
Check for multiple antivirus programs running on your computer
Running two antivirus software programs on your computer at the same time is not recommended because the two programs can interfere with each other. Even if you don't think your computer could be running two antivirus programs, antivirus software can sometimes come bundled with your computer and it might be running without your knowledge. To check if two antivirus programs are running, follow these steps:
Click the Start button , right-click Computer, and then click Manage. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
In the left pane, double-click Services and Applications, and then click Services.
Look at the list of services under the Name column. If you find two antivirus programs, right-click each service associated with one of the programs, and then click Stop. Note that there may be multiple services running for one antivirus program.
Contact the antivirus manufacturer
If you've completed the previous steps, we recommend you contact the antivirus manufacturer directly for additional support."
Since I was unsure how to parse the BAT file, it probably contained errors, which may be the reason behind the blue screen crash. Should I have moved the bat file and the subinacl.msi file to the Windows/System32 directory before running it? To a different location than the download directory?
At this point I'm rather burned out. Perhaps 50+ hours of my time have gone into trying to install a simple program, Adobe Reader 10.1.04. I would love to succeed, but I think my lack of comprehension is making it even more difficult than it might otherwise be. Instead, I'm becoming more and more confused and frustrated by all these detours and additional issues.
Is it possible Pat to arrange for you to have remote login access to my machine using Go to My PC or some other application, so that you can hands on accomplish in perhaps 5 minutes, what might take me 5 more weeks (or months) to get done?
I feel we are close to solving this puzzle, but it keeps on slipping away.
Please let me know your thoughts, and thanks as always for your help.
Cheers,
Joel
Message was edited by: EctoSD

Need help with Adobe Reader 9

About three weeks ago my computer started acting crazy so I tried to run updates but I could not get on the internet because the comcast guy told me that it was my firewall. So I disabled my firewall and put on windows firewall and was able to do my updates, but then my antivirus quit working so then I uninstalled it and tried to reinstall but I could not. So I got mad and tried to restore to my last restore point but it would not let me, so when I went to run check disk Windows popped up and said it could not perform this action because the disk was busy.So I then called my friend whorepairs computers and he came over and ran combofix and installed a new antivirus. Combofix said nothing was wrong, but I still can't do system restore or checkdiscso I ran MalwareBytes and it comes up with nothing. So now all of a sudden Windows is telling me that Adobe reader 9 is corrupt and unreadable. Everytime I try to uninstall it, it won't let me. Everytime I try to install a newer version I can't because a pop up comes up and says I alredy have the file, but I can't use it to read my PDFs for class. Adobe reader 9 is messing my computer up and I need help removing it?

Hello,this is me again. I ran Windows install utility cleanup and basically uninstalled all Adobe files, but when I was done I went into the program files on C drive to delete Adobe file and it gave me an error that said: An unexpected error is preventing the operation.Make a note of this error code,which might be useful if you get additional help to resolve this problem.Error 0x80070091: The directory is not empty. And I still cannot run check disc because it tells me that the disk is busy.

Require help with Adobe Reader

I cannot open Adobe file attachments. I have uninstalled and reinstalled Adobe Reader. A previous time, my service tech said the program was corrupted. He reinstalled Reader. It has failed again.
Any suggestions would be appreciated.
frugl

You can try using this tool to remove all traces of previous version(s) of Reader:
http://labs.adobe.com/downloads/acrobatcleaner.html
Then, you may download the offline Reader installer from
http://get.adobe.com/reader/enterprise/
After downloading, restart your computer and run the installer before doing anything else.

My Adobe Reader program was corrupted.

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