My Adobe XI software will not use OCR on my files. It says that my pages are 45" x 45". The pages ar

My Adobe XI Pro says that it cannot use OCR on the pages of my files because they are bigger than 45" x 45". My pages are only 8.5" x 11". How can I fix this?

What page size can you see in Adobe Acrobat?

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The .prel files will not load into premiere elements 13 and says that there is a missing codec. This is a school's site llicense that we've used for more thatn a month.

The .prel files will not load into premiere elements 13 and says that there is a missing codec. This is a school's site llicense that we've used in our lab for more than a month.

GPPNeil
Premiere Elements 13 on Windows 8.1 (assumed 64 bit).
First..
1. Have you updated from 13 to the 13.1 Update using an opened project's Help Menu/Update. If not, please do so.
2. Do the problems exist if you disable the antivirus and firewall(s)?
3. Are you running the program as Administrator? Do you have the latest version of QuickTime installed on your computer?
4. Have you refreshed the Online Services using Premiere Elements Editor Edit Menu/Preferences/Web Sharing?
5. Have you updated the Adobe Application Manager?
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
6.Is your video card/graphics card driver version up to date according to the web site of the manufacturer of the card?
7. Lots more we could go through such as deleting the Adobe Premiere Elements Prefs file and, if necessary, the whole
13.0 Folder in which it exists.
But, I think that you have enough things going on here to warrant an uninstall, free ccleaner run through (regular cleaner and registry cleaner parts) and then reinstall with the antivirus and firewall(s) disabled.
CCleaner - PC Optimization and Cleaning - Free Download
If the problems persist after all that then we will adjust to additional troubleshooting maneuvers.
Any questions or need clarification, please do not hesitate to ask.
Thank you.
ATR

My ipod touch is not syncing properly. I have updated the software to the latest (2.2.1) and have even resored it. Itunes says it is working and updated but will not sync and apps. Error message says that app will not sync because a newer version needed

My ipod touch (model A1213) is not syncing properly. I have updated the software to the latest (2.2.1) and have even resored it. Itunes says it is working and updated but will not sync and apps. Error message says that app will not sync because a newer version needed.

2.2.1 is not the latest available for any ipod touch.
Is yours the original ipod touch?
If so then:
Purchasing iOS 3.1 Software Update for iPod touch (1st generation)

My iTunes library will not completely sync to neither my iPad nor my iPhone -- both are completely updated with the latest software. What do I have to do?? When I try to do the "autofill" option when connected to iTunes it says "no songs can be copied"

My iTunes library will not completely sync to neither my iPad nor my iPhone -- both are completely updated with the latest software. What do I have to do?? When I try to do the "autofill" option when connected to iTunes it says "no songs can be copied"...I literally bought some of these songs yesterday on my iPhone and now I can't sync them to my iPad. What is this issue? Usually I would just have to plug either device into iTunes and everything would sync, now nothing new syncs.

On your iPad tap Settings > Store
Switch Books off then back on then reset your iPad.
Hold the On/Off Sleep/Wake button and the Home button down at the same time for at least ten seconds, until the Apple logo appears.

Adobe Acrobat XI will NOT read aloud any pdf files

Ever since I upgraded to Marvericks, Adobe Acrobat XI will NOT read aloud any pdf files. How can I fix this. It previously worked fine.
I create tagged pdf files in InDesign to be compatible with 508 accessibility standards.The files read aloud on a Mac with OS X Lion but not on Mavericks.

no, still no resolution. It is very frustrating. I did have one 8 page document that it will read the first page but nothing else.
Did you find an answer?

My itunes will not let me log in because it says that the account has not been used before. How can I fix this?

My itunes on my computer will not let me log in, because it says that the account has never been used. Help me.

Hello zahler4,
Welcome to the Apple Support Communities! This is a common alert message when your Apple ID has not yet been configured for use with the iTunes Store. To configure it, you should have the option to “Review” - at which time you can add a payment method to your account. For more information, check out this resource:
Using an existing Apple ID with the iTunes Store, Mac App Store, and iBooks Store - Apple Support
http://support.apple.com/en-us/HT201762
When using the store for the first time, you must provide a payment method. After you configure the account you can change your payment information to None:
Why can’t I select None when I edit my Apple ID payment information? - Apple Support
http://support.apple.com/en-us/HT203905
Cheers,
Matt M.

HT5704 I have an iPad mini, but it will not let me update. It is saying that I do not have an internet connection, but I am connected to the wifi. I have tried on 2 different wifi networks and I do not have internet service-it's wifi only. How do I update

I have an iPad mini, but it will not let me update. It is saying that I do not have an internet connection, but I am connected to the wifi. I have tried on 2 different wifi networks and I do not have internet service-it's wifi only. How do I update?

Please download iTunes from Apple.com and then sync your ipad.After which your ipad will appear on the right hand side upper corner of iTunes.Select your ipad and click check for update,once update has been found click update and follow the steps after that.

HT5262 I am nearly out of iCloud storage but I have over 3 gb on my iPad. I just bought a game that requires 1.5 gb but will not download to my iPad because it says that there's not enough storage in the cloud. Why can't I just download the game to my iPa

I am nearly out of iCloud storage but I have over 3 gb on my iPad. I just bought a game that requires 1.5 gb but will not download to my iPad because it says that there's not enough storage in the cloud. Why can't I just download the game to my iPad?

That file could be set as a Launch Agent or Daemon in your ~/Library or /Library, You could try to look for it or Safeboot your computer and then empty the trash. Safebooting disables Launch Agents/Daemon and Third Party Kernal extensions. Here's the article to Safeboot OS X: What is Safe Boot, Safe Mode? - Apple Support

Bank of America website will not let me log in because it says that cookies are disabled. But they are enabled.

I cannot log in to my Bank of America account. The website says that my cookies are disabled but they are enabled. What is the problem?

Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
* Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
* Tools > Options > Privacy > Cookies: "Show Cookies"
See also:
* http://kb.mozillazine.org/Websites_report_cookies_are_disabled
There are other things that need your attention.
Your above posted system details show outdated plugin(s) with known security and stability risks that you should update.
*Shockwave Flash 10.0 r32
Update the Flash plugin to the latest version.
*https://support.mozilla.com/kb/Managing+the+Flash+plugin
*http://kb.mozillazine.org/Flash
*http://www.adobe.com/software/flash/about/

Since The Security Update, my Adobe CS2 software will not function properly. Is it common with everyone?

I am having issues trying to run my adobe cs2 programs cause it says there is a disk error and will crash when I go to save something. All this occurred after I made my firmware update for the security as of tonight, and earlier in the daytime, it was functioning propperly.

Simmilar problems.Indesign CS3 crashes if I try to place anything or save. Freehand 10 crashes if I try to place, export or save as, though I have managed to save some files. It seems just about anything that accesses the disc crashes these apps now, apart from simply opening the files. Some Freehand files wo'nt even open now, crashing as soon as the app starts up. These are all documents with placed content, again necessitating more disc activity I suppose.
This has all suddenly occured since tonight's security update.
How the **** does the worlds most successful software company manage to screw up so ineptly? A while ago I suddenly lost access to most of my fonts within all my Adobe and Microsoft programs, immediately following one of Apple's security updates. I have never managed to resolve this issue. I was left with only Truetype fonts available in these programs, though the missing fonts remained available in other software, including Apple's own apps such as textedit.
I have an old Mac running old system software. It is a life saver. I don't let the internet and Apple's risky 'updates' anywhere near it. If anybody knows a better solution than using an antique machine running out of date software I'd love to know.

My adobe cc software will not launch

hi all,
firstly,sorry if this is the wrong forum for posting this.
I've had cc installed for about a month.
I was dabbling with shape layers in after effecs cc when it crashed. The application just disappeared. now none of my adobe cc applications will launch. Nothing happens when I click on a shortcut icon to launch an application. I've tried restarting but its the same.
My cs5 applications are fine.
any ideas anybody?
thanks
s

That's useless without some actual system information...
Mylenium

Adobe Acrobat XI will not print to pdf. Error message says no pages selected.

When I try to print a document created with Acrobat XI (recently updated), I get an error message telling me that no pages were selected. On the print window the "All" radio button is selected but the others are grayed out and not selectable. This was not a problem before I upgraded to XI.

Hi marsha's angels,
Please see No pages selected printing error (Printing & Prepress).
If the solutions listed there don't do the trick, please let us know. It'll help us narrow down the problem if you can let us know what operating system you have, and whether the printing error is specific to one file, or occurs with any file that you try to print.
Best,
Sara

HT1923 My itunes will not update, and i got a message saying that MSVCR80.II is missing from my computer. Try reinstalling. When i try, i get Sevic apple mobile device failed, verify your priveledges with ignore, retry and abort. Still wont download.

My itunes will not update. I get a message that is saying that MSVCR80.II Is missing from your computer, Try reinstalling to fix this problem. So when i tried to reinstall, it says itunes was not installed correctly. Please reinstall error 7 (windows err 126) Then when i tried to reinstall i get this....Service applemovile device failed to start. Verify that you have sufficient priveledges to start service...the I see abort, retry and ignore....when I hit retry, it sill fails and i get the same message again. How do I fix it? Will I lose all my music if I delete it all and reinstall itunes? I haven't tried that yet.

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

HT4623 My ipod touch will not sync with my computer and computer says that it is due to an impropper response from ipod.

my ipod touch will not sync with my computer and the computer says that it is due to an impropper response from ipod , what do I do?

Check USB connections
If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.
Common errors: 13, 14, 1600-1629, 1643-1650, 2000-2009, 4000, 4005, 4013, 4014, 4016, “invalid response”, and being prompted to restore again after a restore completes.
To narrow down the issue, you can also change up your hardware:
Use another USB cable.
Plug your cable into a different USB port on your computer.
Try a different dock connector (or no dock).
Add (or remove) a USB hub between your device and computer.
Connect your computer directly to your Internet source, with no routers, hubs, or switches.
If you see your error after changing your USB connections, continue to the next section to troubleshoot your hardware.

HT5318 Itunes 10.6.3 will not install in my computer. It says that it has found errors and is rolling back the install. What can I do? My laptop is also win7 and it did install there.

I have a Windows 7 OS 64 bit, ZT desktopcomputer with 16meg memory. I have not been able to install any updates
to itunes to my computer. It downloads, but then when installing, it looks like it is going to complete the install
and then it rolls back and says the errors occured and to try again. I have a win7 64bit HP Laptop that installed
the itune updates with no problem. I have to sync my iphone to my Laptop as it will not work with my desktop.
Please advise.
Thanks,
Roger

Do you have any other drive connected, which has a copy of FCP X?
I would make a copy of the application in some drive, just in case; then disconnect the drive, delete the application (could use FCS Remover to delete everything related).
Then, try installing from the purchases tab in the App Store.

My Adobe XI software will not use OCR on my files. It says that my pages are 45" x 45". The pages ar

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