My Airport Extreme intermittently shuts down completely.

My Airport Extreme (newest model) will shut down completely, all by itself, with the green light completely off. When I unplug and replug the device, it starts again and the green light comes back on after it boots. It's as if a "circuit breaker" cuts off the power. No other equipment shuts off, so it's not the electric outlet.

Patrick Lovell wrote:
I just bought a new AE last year and today without any warning it just went off. No light nothing.
Tried to get a light by unplugging and rep lugging, still nothing.
I have had frequent episodes in the past few weeks where the AE dropped the line and I had to run diagnostics to get it going again.
I just put in an order for a new AE, but am wondering if this is normal, only getting one year out of a AE.
This is really bad.. they should replace it even if it is outside 12months.. Just check if you have any applecare or a product you can buy applecare on, and it will cover the AE as well.. lacking anything you have to buy applecare, you can still buy an Apple TV, plus applecare.. that explicitly covers the Airport routers. Do not open the Apple TV.. you can sell it in shrink wrap.. so the purchase of the applecare is all you are paying.
Make apple replace it and keep replacing it.. do not wait.. if it is dropping the line and you need constantly to power cycle.. return it as unfit for use. Routers are supposed to have uptimes measured in months if not years. Daily or hourly reboots is not acceptable.

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My new AirPort Extreme keeps shutting down and kicking my ipad and iPhoto off while sometimes showing a good connection in utilities but utilities showing no connection.

My new AirPort Extreme keeps shutting down. The status light is off. If I unplug and re-plug it comes back on and reconnects. Also, it disconnects my iPad and iPhone even though the status light is green. I go to airport utilities and the internet dot is amber and the base station is green. I check wireless clients and both iPad and iPhone show excellent connection but are not connected. If I disconnect and re-connect it restores connection. My old AirPort Extreme never had this problem. I read a couple of comments from owners with similar problems and you pushed it off on the iMac or other things. I hope you have an answer for me!

If it has power, an Extreme's status light should never be off.
Try another power outlet. If it still doesn't work, return or exchange it for a new one.

My NEW Airport Extreme keeps shutting down.

My NEW Airport Extreme keeps shutting down at random intervals. No power light, not amber, green or flashing. I had to reset it four time this morning in a 10 minute span this morning. I have plugged it into the wall socket directly and now in a surge protector but still having issues. At time it just shuts down while being online. This Airport Extreme is not even three weeks home from being bought at an Apple store.

Take the defective AirPort Extreme back to the Apple Store and exchange it for another device.

Airport Extreme just shut down.

I have an Airport Extreme I bought new from Apple 3-4 years ago, but it was not installed until about 20 months ago. Over the past few months I have occasionally lost Internet connection on my desktop (which is connected directly to the Airport Extreme via an Ethernet hard connection), but it always came back up when I simply restarted Safari or Explorer. Today, however, There was no connection at all and no wi-fi. I checked the Extreme, and the light was out and there was a very faint high-pitch whine from the Extreme. I tried the reset button on the back but nothing happened. When you unplug the Extreme, the whine stops. It comes back when the Extreme is plugged in again. I can't do anything to get it to work again, other than that high-pitch whine. Am I out of luck? Has my Extreme died and the whine is its flatline?

Has my Extreme died and the whine is its flatline?
Unfortunately, the high pitched noise is almost always an indication that one or more of the power supply capacitors has failed on the Extreme and it will need to be replaced.
If you have an Apple Store near you, or an Apple servicer, you might want to take the Extreme to them to let them have a look.

My new airport extreme keeps shutting off

periodically my airport extreme just shuts off,I unplug and wait nd replug and its fine, but what is wrong?

I assume that you mean that your new AirPort Extreme completely powers-down randomly.
If that's the case, there are at least four things I can think for why that may be happening:
The power cord is not fully attached at the base of the AirPort Extreme.
There is a potential issue with the AC wall outlet or power strip (if you are using one.) Try using another outlet or power strip.
There is a potential issue with the AC's internal power supply.
The overall ambient temperature around the Extreme is too high and is causing the Extreme's power suppy to shut down.

Itunes doesn't shut down completely, can't be restarted without ending task tree

For the past 3 years, whenever I use Itunes on my windows 7 laptop, the program sometimes has trouble shutting down completely. I have reinstalled itunes through the many versions during the past three years; many times, to no avail. Even though the window will close, when I try to open it again, nothing happens. Sometimes the windows circle appears briefly, but Itunes does not start.
When I open the task manager, I find that Itunes is still running, although it doesn't appear anywhere else, including the notification area (lower right corner of the status bar). Once I shut down the process, I can start Itunes again.
While this is a minor inconvenience, I worry that I am doing damage to other programs on my computer, or to my external hard drive (my itunes music collection is about 1.5 TB).
Other information that may be useful:
I am running Itunes 12.1.2.27, 64 bit. However, this problem has existed on all versions of itunes I have used on this computer for the past three years
When using any text field in Itunes (search field, changing track names, etc), the text field expands in a way that suggests some part of the code is missing. Also, the icon for itunes in the taskbar looks extremely low resolution (the circle is pixelated, not smooth).

If it's happening on that computer even after re-installing multiple times you may want to contact Microsoft to have them look at your registry. It seems that this has been happening for quite some time with no resolution. In my experience, the registry on the PC was off and once that was corrected I never had an issue.

Mac Book Air shuts down completely if I close the cover and leave for hours. Message: you shut down your computer because of a problem. Any thoughts what is happening?

Mac Book Air shuts down completely if I close the cover and leave email running. Is n't it supposed to just sleep and awaken whe the cover is reopened? Instead, I have to boot it. Any idea what the problem is? I am unaware of any problem, just close the cover for safety.

Well I don't know anyone that closes the cove and leaves it for Hours... But try going to System Prefrences > Energy Saving > Uncheck Put Hard Disk to Sleep.

I tried downloading the iOS8 to my iPod 5th generation and when it finished downloading it shut down completely and it said there was an error and no the iPod is in recovery mode. What can I do to restore it and update it? Please, I need help.

Hello,
I recently tried downloading the IOS8 to my iPod 5th generation and when it was almost done the computer said there was an error. Right after that, the iPod shut down completely and now it's on recovery mode. I plugged it in and it said that I had to restore it and update it so I could use it again but it doesn't let me. What can I do? I even did a backup before the update.
I really need help.

What happens when you connect to computer and restore via iTunes?
Without knowing that:
Try:
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- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
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Apple Retail Store - Genius Bar

Intermittent Shut Down Syndrome Redux 2

The old redux thread was locked, probably because it became too large. This is an updated redux to replace the old one.
MacBook Intermittent Shut Down
Redux 2 (Updated Oct 13, 2006)
Guy Kuo
Do a google search for "macbook random shutdown" and you will find many people with similar problems reporting on various forums. Most frequently, the MacBook operates normally for several weeks or months, but mysteriously begins intermittently shutting off suddenly. The shutdowns are not accompanied by kernel panics, but instead the machine simply goes black and the machine is off. Initially, the cause of this problem was not known and early repairs of the main logic board and heat sink did not incorporate the changes made after the cause of the problem was discovered. Numerous attempts at user, ad hoc, solutions have been posted, but the only definitive and permanent solution requires repair by Apple.
The problem as difficult to characterize because its symptoms mimic more common causes of system failure (bad RAM, improperly seated RAM, improperly seated hard drive, bad software install, bad battery, bad AC adapter, corrupted PRAM, corrupted NVRAM) which ALL must be ruled out before making the sudden shutdown diagnosis. The problem's intermittent nature means it may not be possible to reproduce on demand.
At present, this problem is being addressed by Apple and affects at least serial number range 4H617-4H635. MacBooks produced after that date should have an updated heat sink assembly which does not have that problem. The problem seems to have two root causes.
1. Two heat sensor wires in contact with the heat sink can melt and once that occurs, intermittent shorting of the wires causes the machine to sense an emergent temperature problem and the system performs an immediate power down.
2. Also, as described in a MacTalk Australia posting ..... 2 small connectors that bake under the enclosed heat on the Macbook (the Mac book Pro has more space and 2 fans) these connects then loose contact with their pins.... Once contact is lost, the machine does an emergency power down
The common thread is that heat in the original heat sink and thermal sensor design eventually may cause the problem to occur. Once contact or insulation problems begin, the machine can begin suddenly shutting down while cold or hot. Until sufficient heat is built up, the MacBook operates without any issues. It is possible for an early MacBook to operate normally for months before heat causes the problem to occur. Indeed it is possible a machine may never exhibit this problem despite having this weakness in its components. None the less, the early MacBooks have a heat sink and thermal sensor wiring harness that is inherently prone to deterioration. Because the risk of deterioration increases over time, it is reasonable to expect more early MacBooks to develop intermittent shutdown problems as time passes.
There are some early reports that even a heat sink assembly replacement repair does not always solve the issue. In such cases, a logic board replacement may also be necessary, but at this point, heat sink assembly replacement should solve the identified problem unless the MLB was also somehow damaged.
The current count of affected MacBooks has not been disclosed, but well over 1,000 machines have been reported on-line independent of Apple. The actual number of early MacBooks which will eventually be affected may be significantly larger even if one discounts the tendency of the web to amplify negative news.
Because heat is the root cause of the problem, two camps have appeared regarding how to deal with this issue. This author believes that the MacBooks should be allowed to warm to full operating temperature by running some high CPU usage tasks (with normal circulation around the case) for several hours and then seeing over the next few days if the problem occurs. The rationale is reveal any tendency for the problem while the MacBook is within warranty and before any critical usage. The other camp believes that the MacBook should only be used lightly and never allowed to get warm enough to induces the problem. The reader is left to choose their own course.
Only a fraction of shutdowns are due to this particular fault. A large number of other reasons must be ruled out before a MacBook owner should become convinced their machine is one which suffers this problem. Bad RAM, poorly seated RAM, improperly installed hard drive, corrupted OS, corrupted plists, bad batteries, bad chargers, corrupted PMU, and corrupted NVRAM all need to be ruled out first. During your call to Apple care you may be asked to perform checks to rule out the above list. Once a diagnosis of intermittent shut down is made, repair can take days to weeks depending on availability of parts and whether additional components beyond the heat sink assembly needs to be repaired. Once repaired, the MacBook is less likely to redevelop the problem, but as of this date, long term usage of several months has not had time to happen.
It is the hope of this writer that Apple will continue to assist its customers with this hardware "defect." So many first time Apple owners could be lost forever if this is not addressed openly and aggressively.

Are you sure RSD is the problem? Then, first, be sure you have downloaded all the updates. The smc update (late October) stopped RSD for many people. If you're updated, then you may need a new heatsink. That's what stopped it for me. I had it replaced at an authorized repair center while I waited - only took a couple of hours. You are still under warranty, so repair will be free if RSD is indeed the problem. You can look on these apple pages for the nearest Apple Store or authorized repair center.
In the meantime, I found it very helpful to hold down the on button for 5 seconds when I restarted the macbook. That kept the processor speed down to 1.0 gH, and for some reason, for me and for some other users, RSD never happened while in that mode.
Let us know how it goes!

Every so often a music app will pop and play and I can't closed it unless I shut down completely

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Every so often on my IPhone 4 a music app will pop and play and I can't closed it unless I shut down completely. Why is this happening.

Why does my AirPort Extreme keep shutting off?

My AirPort Extreme keeps shutting off randomly can any one help?
-thanks

More experience leads me to believe the problem is with the new iMac. If I get the network going by turning AirPort Extreme power off, then on, I see a good signal at my iMac. Experience shows the network drops off after several hours. But yesterday I turned the iMac off, and the network remainded up (I could see it on my iPhone and iPad) throughout the night. That's the first time that has happened since I got the new iMac. Never had this issue with the old machine. I transferred all file to the new machine from a Time Machine backup that was up-to-date. Am working with Apple support. They had me do a re-boot of the AirPort and will call back tomorrow AM to learn it did not solve the problem, but turning off the iMac does. Darn.

Iphone 4s turns/shuts down completely for no known reason, why?

my new iphone 4s shut down completely...and only holding the home button and on/off button reboots the phone. but what causes it to automatically shut down to the point where itunes does not recognize the phone?

Ok, well thanks for confirming this.
I have two other questions...
I found this : '' If you're getting the unit fixed by Apple, be aware that you must have the original HD installed. If it's a third-party SSD or hybrid, Apple will tack $950 to the bill; if you don't have the original drive anymore, Apple will return your laptop unrepaired. ''
Is that true ? Because I actually have a hybrid HD and don't have the original...nor 950 $ ...
I found this information on : http://logicboardmac.blogspot.ca
Finally, I also found information about a flat rate repair option ?
http://nwsinglespeed.hubpages.com/hub/Do-You-Know-About-Apples-Flat-Rate-Repair- Pricing
Anyone knows anything about this ? Woud this apply to my macbook pro ?

My ibook keeps shutting down completely with the date to reverting back to 1969. i restart only after i plug in charger it lets me, then change date and save. the next time i use same thing happens, safari, iphoto, email are the only ones i have used.

my ibook keeps shutting down completely with the date to reverting back to 1969. i restart only after i plug in charger it lets me, then change date and save. the next time i use same thing happens, safari, iphoto, email are the only ones i have used.
please help! i am at a loss here.
thank you, movie lady
ibook g4

The iBook does not have a backup (PRAM) battery. It only has the main battery and a small capacitor which maintains the settings long enough to do a battery swap. If the battery is dead, what you are seeing can happen.
If the battery is not a problem (or even if it is), you could try resetting the PMU and see if that helps.

Airport Utility Express shutting down and ip addresses

Just this last week all of a sudden my internet connection starts and drops off randomly. Not only do you have to unplug both it and the router it only stays connected with a green light for a short period of time.
As well, we have had for the past year, my MacBook, an Acer NetBook, my iPhone and iTouch all using the Airport Utility Express. The Acer NetBook had been used in another location for about 2 weeks, when it came back to this location all of a sudden the Airport Utility automatically changes it's IP address to match my MacBook and generates the following error message: Another device on the network is using your computers ip address 10.0.1.3. Try connecting again later. If you continue to have problems, change the ip address of this computer or the ip address of the other device. Contact the network administrator if you need more information. Does anyone know how to change the ip addresses? I understand that this is one of the reasons why the airport utility shuts down but now it is shutting down when only one computer is being used as well.
Thank you for your ideas and thoughts

To minimize confusion, first let's be straight on terminology. "AirPort Utility" is a software program. You seem to have an "AirPort Express", not an "AirPort Utility Express".
When you say "the AirPort Utility (presumably the AirPort Express) changes its IP address to match my MacBook", how do you know that?
It's not AirPort Utility or AirPort Express that "generates the following error message: Another device on the network is using your computers ip address 10.0.1.3." That message has to be coming from the networking software in OS X on your MacBook.
I doubt that this IP address conflict is causing your AirPort Express to shut down. What exactly happens that you describe as that?
Is that Acer Netbook configured to configure its network settings using DHCP? If it's configured to use a static IP address, that could explain what you're seeing. If you're not sure how to check that, I won't be able to help you figure it out, as I don't know much about Windows. However, I'd start by looking in the Settings/Control Panels for something involving networking.

My ipad2 shuts down completely after I press the sleep button and does not start.... Help please

My ipad2 shuts down completely after I press the sleep button and does not start.... Help please
This started since the latest update!!!!!!!!!!!!!!

Hi Alkaf,
Welcome to Apple Support Communities.
It sounds like your iPad will not turn on. Take a look at the iPhone article linked below, it provides tips that will help resolve power issues for both iPhones and iPads.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
-Jason

My Airport Extreme intermittently shuts down completely.

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