My airport extreme (new-5th gen) connects to my iMac - and a PC laptop but will not connect to the internet, my ISP says that I have entered the correct modem ID and that I contact Apple supt as they do not support airport extreme...??

Any suggestions getting my modem (Speedstream 5200) talking to my new airport extreme? Airport Extreme says I do not have the correct user password for the modem but my IP provider says that I do and that they (Bell Sympatico) do not - in any case - support Airport Extreme and that I should talk to Apple Support...who do not come to the phone. So my computers see my new network and my Airport Extreme sees my computers but it cannot access the modem and therefore the internet. Any ideas?

The user manual for the Speedstream 5200 indicatest that it is a router....see link below.
http://www2.windstream.net/downloads/links/SpeedStream211.pdf
If the Speedstream is acting as a router, then the AirPort Extreme must be configured in Bridge Mode to avoid having two routers in series on your network....which would certainly cause IP address conflicts and connection issues.
To configure the AirPort Extreme in Bridge Mode.....
Open AirPort Utility - Click Manual Setup
Click the Internet icon
Connection Sharing = Off (Bridge Mode)
Update

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    Process:         WebProcess [13216]
    Path:            /System/Library/StagedFrameworks/Safari/WebKit2.framework/WebProcess.app/Conten ts/MacOS/WebProcess
    Identifier:      com.apple.WebProcess
    Version:         7537 (7537.71)
    Build Info:      WebKit2-7537071000000000~1
    Code Type:       X86-64 (Native)
    Parent Process:  ??? [13190]
    Date/Time:       2013-11-26 09:17:03.030 -0700
    OS Version:      Mac OS X 10.7.5 (11G63)
    Report Version:  9
    Interval Since Last Report:          105690 sec
    Crashes Since Last Report:           18
    Per-App Interval Since Last Report:  105432 sec
    Per-App Crashes Since Last Report:   16
    Anonymous UUID:                      1EB43A61-D166-437A-A5CF-9844F7B20491
    Crashed Thread:  6  com.apple.NSURLConnectionLoader
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
    VM Regions Near 0:
    -->
        __TEXT                 000000010b494000-000000010b497000 [   12K] r-x/rwx SM=COW  /System/Library/StagedFrameworks/Safari/WebKit2.framework/WebProcess.app/Conten ts/MacOS/WebProcess
    Application Specific Information:
    objc[13216]: garbage collection is OFF
    Bundle controller class:
    BrowserBundleController
    Process Model:
    Single Web Process
    Thread 0:: Dispatch queue: com.apple.main-thread
    0   com.apple.WebCore                       0x000000010c183c4b WebCore::RenderTableSection::paintObject(WebCore::PaintInfo&, WebCore::LayoutPoint const&) + 523
    1   com.apple.WebCore                       0x000000010c1839d2 WebCore::RenderTableSection::paint(WebCore::PaintInfo&, WebCore::LayoutPoint const&) + 146
    2   com.apple.WebCore                       0x000000010c1837f5 WebCore::RenderTable::paintObject(WebCore::PaintInfo&, WebCore::LayoutPoint const&) + 581
    3   com.apple.WebCore                       0x000000010c07af19 WebCore::RenderTable::paint(WebCore::PaintInfo&, WebCore::LayoutPoint const&) + 265
    4   com.apple.WebCore                       0x000000010bef6ab0 WebCore::RenderBlock::paintChild(WebCore::RenderBox*, WebCore::PaintInfo&, WebCore::LayoutPoint const&, WebCore::PaintInfo&, bool) + 240
    5   com.apple.WebCore                       0x000000010bef6998 WebCore::RenderBlock::paintChildren(WebCore::PaintInfo&, WebCore::LayoutPoint const&, WebCore::PaintInfo&, bool) + 88
    6   com.apple.WebCore                       0x000000010bef6934 WebCore::RenderBlock::paintContents(WebCore::PaintInfo&, WebCore::LayoutPoint const&) + 228
    7   com.apple.WebCore                       0x000000010bef5d61 WebCore::RenderBlock::paintObject(WebCore::PaintInfo&, WebCore::LayoutPoint const&) + 273
    8   com.apple.WebCore                       0x000000010bef852c WebCore::RenderBlock::paint(WebCore::PaintInfo&, WebCore::LayoutPoint const&) + 268
    9   com.apple.WebCore                       0x000000010bef6ab0 WebCore::RenderBlock::paintChild(WebCore::RenderBox*, WebCore::PaintInfo&, WebCore::LayoutPoint const&, WebCore::PaintInfo&, bool) + 240
    10  com.apple.WebCore                       0x000000010bef6998 WebCore::RenderBlock::paintChildren(WebCore::PaintInfo&, WebCore::LayoutPoint const&, WebCore::PaintInfo&, bool) + 88
    11  com.apple.WebCore                       0x000000010bef6934 WebCore::RenderBlock::paintContents(WebCore::PaintInfo&, WebCore::LayoutPoint const&) + 228
    12  com.apple.WebCore                       0x000000010bef5d61 WebCore::RenderBlock::paintObject(WebCore::PaintInfo&, WebCore::LayoutPoint const&) + 273
    13  com.apple.WebCore                       0x000000010bef852c WebCore::RenderBlock::paint(WebCore::PaintInfo&, WebCore::LayoutPoint const&) + 268
    14  com.apple.WebCore                       0x000000010bef6ab0 WebCore::RenderBlock::paintChild(WebCore::RenderBox*, WebCore::PaintInfo&, WebCore::LayoutPoint const&, WebCore::PaintInfo&, bool) + 240
    15  com.apple.WebCore                       0x000000010bef6998 WebCore::RenderBlock::paintChildren(WebCore::PaintInfo&, WebCore::LayoutPoint const&, WebCore::PaintInfo&, bool) + 88
    16  com.apple.WebCore                       0x000000010bef6934 WebCore::RenderBlock::paintContents(WebCore::PaintInfo&, WebCore::LayoutPoint const&) + 228
    17  com.apple.WebCore                       0x000000010bef5d61 WebCore::RenderBlock::paintObject(WebCore::PaintInfo&, WebCore::LayoutPoint const&) + 273
    18  com.apple.WebCore                       0x000000010bef852c WebCore::RenderBlock::paint(WebCore::PaintInfo&, WebCore::LayoutPoint const&) + 268
    19  com.apple.WebCore                       0x000000010bef6ab0 WebCore::RenderBlock::paintChild(WebCore::RenderBox*, WebCore::PaintInfo&, WebCore::LayoutPoint const&, WebCore::PaintInfo&, bool) + 240
    20  com.apple.WebCore                       0x000000010bef6998 WebCore::RenderBlock::paintChildren(WebCore::PaintInfo&, WebCore::LayoutPoint const&, WebCore::PaintInfo&, bool) + 88
    21  com.apple.WebCore                       0x000000010bef6934 WebCore::RenderBlock::paintContents(WebCore::PaintInfo&, WebCore::LayoutPoint const&) + 228
    22  com.apple.WebCore                       0x000000010bef5d61 WebCore::RenderBlock::paintObject(WebCore::PaintInfo&, WebCore::LayoutPoint const&) + 273
    23  com.apple.WebCore                       0x000000010bef852c WebCore::RenderBlock::paint(WebCore::PaintInfo&, WebCore::LayoutPoint const&) + 268
    24  com.apple.WebCore                       0x000000010bef6ab0 WebCore::RenderBlock::paintChild(WebCore::RenderBox*, WebCore::PaintInfo&, WebCore::LayoutPoint const&, WebCore::PaintInfo&, bool) + 240
    25  com.apple.WebCore                       0x000000010bef6998 WebCore::RenderBlock::paintChildren(WebCore::PaintInfo&, WebCore::LayoutPoint const&, WebCore::PaintInfo&, bool) + 88
    26  com.apple.WebCore                       0x000000010bef6934 WebCore::RenderBlock::paintContents(WebCore::PaintInfo&, WebCore::LayoutPoint const&) + 228
    27  com.apple.WebCore                       0x000000010bef5d61 WebCore::RenderBlock::paintObject(WebCore::PaintInfo&, WebCore::LayoutPoint const&) + 273
    28  com.apple.WebCore                       0x000000010bef852c WebCore::RenderBlock::paint(WebCore::PaintInfo&, WebCore::LayoutPoint const&) + 268
    29  com.apple.WebCore                       0x000000010bef67b8 WebCore::RenderLayer::paintForegroundForFragmentsWithPhase(WebCore::PaintPhase, ***::Vector<WebCore::LayerFragment, 1ul, ***::CrashOnOverflow> const&, WebCore::GraphicsContext*, WebCore::RenderLayer::LayerPaintingInfo const&, unsigned int, WebCore::RenderObject*) + 456
    30  com.apple.WebCore                       0x000000010bef6511 WebCore::RenderLayer::paintForegroundForFragments(***::Vector<WebCore::LayerFra gment, 1ul, ***::CrashOnOverflow> const&, WebCore::GraphicsContext*, WebCore::GraphicsContext*, WebCore::LayoutRect const&, bool, WebCore::RenderLayer::LayerPaintingInfo const&, unsigned int, WebCore::RenderObject*, bool, bool) + 289
    31  com.apple.WebCore                       0x000000010bef4168 WebCore::RenderLayer::paintLayerContents(WebCore::GraphicsContext*, WebCore::RenderLayer::LayerPaintingInfo const&, unsigned int) + 1928
    32  com.apple.WebCore                       0x000000010bef3748 WebCore::RenderLayer::paintLayer(WebCore::GraphicsContext*, WebCore::RenderLayer::LayerPaintingInfo const&, unsigned int) + 792
    33  com.apple.WebCore                       0x000000010bef63ab WebCore::RenderLayer::paintList(***::Vector<WebCore::RenderLayer*, 0ul, ***::CrashOnOverflow>*, WebCore::GraphicsContext*, WebCore::RenderLayer::LayerPaintingInfo const&, unsigned int) + 155
    34  com.apple.WebCore                       0x000000010bef41f4 WebCore::RenderLayer::paintLayerContents(WebCore::GraphicsContext*, WebCore::RenderLayer::LayerPaintingInfo const&, unsigned int) + 2068
    35  com.apple.WebCore                       0x000000010bef3748 WebCore::RenderLayer::paintLayer(WebCore::GraphicsContext*, WebCore::RenderLayer::LayerPaintingInfo const&, unsigned int) + 792
    36  com.apple.WebCore                       0x000000010bef333a WebCore::RenderLayer::paint(WebCore::GraphicsContext*, WebCore::LayoutRect const&, unsigned int, WebCore::RenderObject*, WebCore::RenderRegion*, unsigned int) + 138
    37  com.apple.WebCore                       0x000000010bef2f6a WebCore::FrameView::paintContents(WebCore::GraphicsContext*, WebCore::IntRect const&) + 650
    38  com.apple.WebCore                       0x000000010bef28d8 WebCore::ScrollView::paint(WebCore::GraphicsContext*, WebCore::IntRect const&) + 408
    39  com.apple.WebKit2                       0x000000010b5981a1 WebKit::WebPage::drawRect(WebCore::GraphicsContext&, WebCore::IntRect const&) + 141
    40  com.apple.WebCore                       0x000000010bf31b50 WebCore::GraphicsLayer::paintGraphicsLayerContents(WebCore::GraphicsContext&, WebCore::IntRect const&) + 144
    41  com.apple.WebCore                       0x000000010bf31396 drawLayerContents(CGContext*, CALayer*, WebCore::PlatformCALayer*) + 1014
    42  com.apple.QuartzCore                    0x00007fff91a41225 CABackingStoreUpdate_ + 3221
    43  com.apple.QuartzCore                    0x00007fff91a4013a CA::Layer::display_() + 1086
    44  com.apple.WebCore                       0x000000010bf760cb -[WebLayer display] + 43
    45  com.apple.QuartzCore                    0x00007fff91a3800a CA::Layer::display_if_needed(CA::Transaction*) + 560
    46  com.apple.QuartzCore                    0x00007fff91a36fbf CA::Context::commit_transaction(CA::Transaction*) + 319
    47  com.apple.QuartzCore                    0x00007fff91a36d3c CA::Transaction::commit() + 274
    48  com.apple.QuartzCore                    0x00007fff91a3633d CA::Transaction::observer_callback(__CFRunLoopObserver*, unsigned long, void*) + 63
    49  com.apple.CoreFoundation                0x00007fff929618e7 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23
    50  com.apple.CoreFoundation                0x00007fff92961846 __CFRunLoopDoObservers + 374
    51  com.apple.CoreFoundation                0x00007fff929364a2 CFRunLoopRunSpecific + 258
    52  com.apple.HIToolbox                     0x00007fff965ca2bf RunCurrentEventLoopInMode + 277
    53  com.apple.HIToolbox                     0x00007fff965d156d ReceiveNextEventCommon + 355
    54  com.apple.HIToolbox                     0x00007fff965d13fa BlockUntilNextEventMatchingListInMode + 62
    55  com.apple.AppKit                        0x00007fff98d27779 _DPSNextEvent + 659
    56  com.apple.AppKit                        0x00007fff98d2707d -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
    57  com.apple.AppKit                        0x00007fff98d239b9 -[NSApplication run] + 470
    58  com.apple.WebCore                       0x000000010c18bd91 WebCore::RunLoop::run() + 81
    59  com.apple.WebKit2                       0x000000010b65e533 int WebKit::ChildProcessMain<WebKit::WebProcess, WebKit::WebContentProcessMainDelegate>(int, char**) + 609
    60  com.apple.WebProcess                    0x000000010b495b7f 0x10b494000 + 7039
    61  com.apple.WebProcess                    0x000000010b495a78 0x10b494000 + 6776
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib                  0x00007fff8e66c7e6 kevent + 10
    1   libdispatch.dylib                       0x00007fff98ba1786 _dispatch_mgr_invoke + 923
    2   libdispatch.dylib                       0x00007fff98ba0316 _dispatch_mgr_thread + 54
    Thread 2:: JavaScriptCore::BlockFree
    0   libsystem_kernel.dylib                  0x00007fff8e66bbca __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff91696274 _pthread_cond_wait + 840
    2   com.apple.JavaScriptCore                0x000000010b95b396 ***::ThreadCondition::timedWait(***::Mutex&, double) + 118
    3   com.apple.JavaScriptCore                0x000000010b95aeb5 JSC::BlockAllocator::blockFreeingThreadMain() + 117
    4   com.apple.JavaScriptCore                0x000000010b95085f _ZN3WTFL19wtfThreadEntryPointEPv + 15
    5   libsystem_c.dylib                       0x00007fff916928bf _pthread_start + 335
    6   libsystem_c.dylib                       0x00007fff91695b75 thread_start + 13
    Thread 3:: JavaScriptCore::Marking
    0   libsystem_kernel.dylib                  0x00007fff8e66bbca __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff91696274 _pthread_cond_wait + 840
    2   com.apple.JavaScriptCore                0x000000010b95b9c7 JSC::GCThread::waitForNextPhase() + 119
    3   com.apple.JavaScriptCore                0x000000010b95b858 JSC::GCThread::gcThreadMain() + 88
    4   com.apple.JavaScriptCore                0x000000010b95085f _ZN3WTFL19wtfThreadEntryPointEPv + 15
    5   libsystem_c.dylib                       0x00007fff916928bf _pthread_start + 335
    6   libsystem_c.dylib                       0x00007fff91695b75 thread_start + 13
    Thread 4:: JavaScriptCore::Marking
    0   libsystem_kernel.dylib                  0x00007fff8e66bbca __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff91696274 _pthread_cond_wait + 840
    2   com.apple.JavaScriptCore                0x000000010b95b9c7 JSC::GCThread::waitForNextPhase() + 119
    3   com.apple.JavaScriptCore                0x000000010b95b858 JSC::GCThread::gcThreadMain() + 88
    4   com.apple.JavaScriptCore                0x000000010b95085f _ZN3WTFL19wtfThreadEntryPointEPv + 15
    5   libsystem_c.dylib                       0x00007fff916928bf _pthread_start + 335
    6   libsystem_c.dylib                       0x00007fff91695b75 thread_start + 13
    Thread 5:: JavaScriptCore::Marking
    0   libsystem_kernel.dylib                  0x00007fff8e66bbca __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff91696274 _pthread_cond_wait + 840
    2   com.apple.JavaScriptCore                0x000000010b95b9c7 JSC::GCThread::waitForNextPhase() + 119
    3   com.apple.JavaScriptCore                0x000000010b95b858 JSC::GCThread::gcThreadMain() + 88
    4   com.apple.JavaScriptCore                0x000000010b95085f _ZN3WTFL19wtfThreadEntryPointEPv + 15
    5   libsystem_c.dylib                       0x00007fff916928bf _pthread_start + 335
    6   libsystem_c.dylib                       0x00007fff91695b75 thread_start + 13
    Thread 6 Crashed:: com.apple.NSURLConnectionLoader
    0   com.apple.CoreFoundation                0x00007fff929331e2 CFWriteStreamClose + 18
    1   com.apple.Foundation                    0x00007fff8e188b0a spoolingClose + 73
    2   com.apple.CoreFoundation                0x00007fff929332b3 _CFStreamClose + 83
    3   com.apple.CFNetwork                     0x00007fff8d5b8dd3 HTTPNetStreamInfo::closeAndReleasePayload() + 29
    4   com.apple.CFNetwork                     0x00007fff8d649f6e HTTPNetConnection::errorOccurred(CFStreamError*) + 86
    5   com.apple.CFNetwork                     0x00007fff8d64afbf HTTPNetStreamInfo::_httpRequestPayloadCallBack(__CFReadStream*, unsigned long, void*) + 151
    6   com.apple.CoreFoundation                0x00007fff9296052b _signalEventSync + 107
    7   com.apple.CoreFoundation                0x00007fff929604b2 _cfstream_solo_signalEventSync + 98
    8   com.apple.CoreFoundation                0x00007fff929104f1 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
    9   com.apple.CoreFoundation                0x00007fff9290fe1c __CFRunLoopDoSources0 + 444
    10  com.apple.CoreFoundation                0x00007fff92936b49 __CFRunLoopRun + 905
    11  com.apple.CoreFoundation                0x00007fff92936486 CFRunLoopRunSpecific + 230
    12  com.apple.Foundation                    0x00007fff8e03afd7 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 335
    13  com.apple.Foundation                    0x00007fff8e02f72a -[NSThread main] + 68
    14  com.apple.Foundation                    0x00007fff8e02f6a2 __NSThread__main__ + 1575
    15  libsystem_c.dylib                       0x00007fff916928bf _pthread_start + 335
    16  libsystem_c.dylib                       0x00007fff91695b75 thread_start + 13
    Thread 7:: com.apple.CFSocket.private
    0   libsystem_kernel.dylib                  0x00007fff8e66bdf2 __select + 10
    1   com.apple.CoreFoundation                0x00007fff9297fc8b __CFSocketManager + 1355
    2   libsystem_c.dylib                       0x00007fff916928bf _pthread_start + 335
    3   libsystem_c.dylib                       0x00007fff91695b75 thread_start + 13
    Thread 8:
    0   libsystem_kernel.dylib                  0x00007fff8e66c192 __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff91694594 _pthread_wqthread + 758
    2   libsystem_c.dylib                       0x00007fff91695b85 start_wqthread + 13
    Thread 9:
    0   libsystem_kernel.dylib                  0x00007fff8e66c192 __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff91694594 _pthread_wqthread + 758
    2   libsystem_c.dylib                       0x00007fff91695b85 start_wqthread + 13
    Thread 10:: Dispatch queue: com.apple.networking.connection.0x7f9944d1f330
    0   libsystem_kernel.dylib                  0x00007fff8e66bd8e __recvfrom_nocancel + 10
    1   libsystem_dnssd.dylib                   0x00007fff938c67af read_all + 298
    2   libsystem_dnssd.dylib                   0x00007fff938c6c06 deliver_request + 1057
    3   libsystem_dnssd.dylib                   0x00007fff938c848b DNSServiceGetAddrInfo + 225
    4   libsystem_network.dylib                 0x00007fff91598348 tcp_connection_start_host_resolve + 106
    5   libsystem_network.dylib                 0x00007fff9159935d tcp_connection_resolve_srv_result + 417
    6   libsystem_network.dylib                 0x00007fff9159984a tcp_connection_preflight_done + 546
    7   libsystem_network.dylib                 0x00007fff91597e46 __tcp_connection_start_block_invoke_1 + 64
    8   libdispatch.dylib                       0x00007fff98b9fa82 _dispatch_call_block_and_release + 18
    9   libdispatch.dylib                       0x00007fff98ba12d2 _dispatch_queue_drain + 264
    10  libdispatch.dylib                       0x00007fff98ba112e _dispatch_queue_invoke + 54
    11  libdispatch.dylib                       0x00007fff98ba0928 _dispatch_worker_thread2 + 198
    12  libsystem_c.dylib                       0x00007fff916943da _pthread_wqthread + 316
    13  libsystem_c.dylib                       0x00007fff91695b85 start_wqthread + 13
    Thread 6 crashed with X86 Thread State (64-bit):
      rax: 0x0000000000000001  rbx: 0x0000000000000000  rcx: 0x00007f9941cecb20  rdx: 0x0000000000000000
      rdi: 0x0000000000000000  rsi: 0x0000000000000000  rbp: 0x000000010ff69d60  rsp: 0x000000010ff69d50
       r8: 0x000000010ff69d01   r9: 0x000000010ff69da8  r10: 0x0000000000000481  r11: 0x00007f9941c1c448
      r12: 0x0000000000000000  r13: 0x0000000000000008  r14: 0x00007f9944d20430  r15: 0x00007f9941c43ab0
      rip: 0x00007fff929331e2  rfl: 0x0000000000010246  cr2: 0x0000000000000000
    Logical CPU: 0
    Binary Images:
           0x10b494000 -        0x10b496fff  com.apple.WebProcess (7537 - 7537.71) <1D9A8110-8D6D-3B05-BE8E-DE9837E79A07> /System/Library/StagedFrameworks/Safari/WebKit2.framework/WebProcess.app/Conten ts/MacOS/WebProcess
           0x10b4a1000 -        0x10b4a3fff  WebProcessShim.dylib (537.71.0 - compatibility 1.0.0) <317799BB-A14C-3887-BF31-A5D89AEB0119> /System/Library/StagedFrameworks/Safari/WebKit2.framework/WebProcess.app/Conten ts/MacOS/WebProcessShim.dylib
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        0x7fff96c40000 -     0x7fff96c94ff7  com.apple.ScalableUserInterface (1.0 - 1) <1873D7BE-2272-31A1-8F85-F70C4D706B3B> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
        0x7fff96cbe000 -     0x7fff96cd5fff  com.apple.CFOpenDirectory (10.7 - 144) <9709423E-8484-3B26-AAE8-EF58D1B8FB3F> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
        0x7fff96d36000 -     0x7fff96d6bfff  com.apple.securityinterface (5.0 - 55022.6) <4D6DAF8F-7873-3992-A6D6-478C7664FA39> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
        0x7fff96d6c000 -     0x7fff96d72fff  com.apple.DiskArbitration (2.4.1 - 2.4.1) <CEA34337-63DE-302E-81AA-10D717E1F699> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
        0x7fff970f3000 -     0x7fff971d7e5f  libobjc.A.dylib (228.0.0 - compatibility 1.0.0) <871E688B-CF57-3BC7-80D6-F6476DFF109B> /usr/lib/libobjc.A.dylib
        0x7fff985e0000 -     0x7fff9861afe7  com.apple.DebugSymbols (2.1 - 87) <ED2B177C-4146-3715-91DF-D99A8ED5449A> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
        0x7fff9861b000 -     0x7fff98a4eff7  com.apple.VideoToolbox (1.0 - 705.94) <72AD524C-0616-3C69-BA1F-8D444F97F5A2> /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbo x
        0x7fff98a4f000 -     0x7fff98b16ff7  com.apple.ColorSync (4.7.4 - 4.7.4) <590AFCDA-F10E-31FE-9B01-DA5FFE74C2BB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
        0x7fff98b17000 -     0x7fff98b34ff7  com.apple.openscripting (1.3.3 - ???) <F5E34F54-CE85-334B-8F25-53581D43960C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
        0x7fff98b9c000 -     0x7fff98b9dfff  libDiagnosticMessagesClient.dylib (??? - ???) <3DCF577B-F126-302B-BCE2-4DB9A95B8598>

    Please read this whole message before doing anything.
    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
    Step 1
    The purpose of this step is to determine whether the problem is localized to your user account.
    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
    Test while logged in as Guest. Same problem?
    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
    Step 2
    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of certain system caches.
    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain models.  The next normal boot may also be somewhat slow.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Test while in safe mode. Same problem?
    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

  • I turned my email server off so that my emails wouldn't come to my Iphone while I was communicating abroad.  When I turned it on again it will not receive emails says check you have entered the correct details.  I haven't altered the details

    I turned my email off on my I phone while I was receiving emails from abroad.  When I turned it back on I get the message my server is not responding verify you have entered your email correct account info in mail settings, but I haven't altered my mail settings.?
    How do I put this right, I tried connecting to icloud but had to turn the mail off in that it kept throwing up all my past emails.

    Is that a new iPhone? Bring it in to Apple for a replacement.
    But do this first:
    hold the Home Button and the Power Button at the same time, keep holding, ignore everything on the screen, keep holding until you see the white Apple logo appear, then let go and let it start up.
    It should charge both when on and off, unless you connect throug a hub and there are current eaters also on the hub: connect directly to the usb port.

  • When I click on an email address in an excel spreadsheet, an email to that address is generated but it will not send because the host 'AOL' could not be found and that I should verify that I have entered the name of the server correctly. in English

    I am not sure this is a Firefox problem or not, but did not know where to go to get it solved. I am using a spreadsheet to find email addressess and I wanted to just click on the address to begin an email. But I keep getting the error message, Socket Error 11001, Error #0x800CCC0D

    It may be profile specific [http://kb.mozillazine.org/Disappearing_mail Disappearing Mail] for more troubleshooting.
    If the above information does not resolve your issue, please consider creating a new thread containing the specific details of your issue.
    Doing so will allow the Mozilla volunteers to give you solutions that are more helpful to you. This may help them to solve your problem faster and more efficiently.
    Please, feel free to post the link to your thread on this thread for volunteers interested in assisting you.
    Thank you.

  • Please help. I disabled my ipod a while ago and whenever I try to sync it into itunes to reset it, it says I need to enter the password to the ipod but I obviously cannot.

    My ipod has been disabled and I need to use it because I broke my iPhone. Please somebody help me reset it? When I tired to sync it into itunes before it would even let me it said I need to type my password into my ipod but I obviously can't when it's disabled..

    Follow the directions here:  http://support.apple.com/kb/HT1212

  • HT1430 My email isnt working after updating iOS 6 I get a message - mail server not responding. Verify that you have entered correct account info in settings.- which I have Can anyone help me fix this?

    I recently updated both my iPhone and iPad to ios6 but since doing this I can no longer send or receive e-mails. I get the following message:-
    the mail server is not responding , verify that you have entered the correct account info in Mail setting -
    does anyone have any tips to correct this?

    iOS: Unable to send or receive email
    http://support.apple.com/kb/TS3899
    Can’t Send Emails on iPad – Troubleshooting Steps
    http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
    iPad Mail
    http://www.apple.com/support/ipad/mail/
    Try this: Delete the account in Mail and then set it up again.
     Cheers, Tom

  • Ive just opened up my brand new 5th gen, 32g, blue Ipod Touch. I turned on the power and started to use it until the battery went off. The problem is that its not charging. Im really starting to get frustrated please help!

    ive just opened up my brand new 5th gen, 32g, blue Ipod Touch. I turned on the power and started to use it until the battery went off. The problem is that its not charging and i wouldnt know if it was charging or not because the screen

    Try:                                               
    - iOS: Not responding or does not turn on           
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable                     
    - Try on another computer                                                       
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
      Apple Retail Store - Genius Bar              
    ANd
    Not Charge
    - See:    
    iPod touch: Hardware troubleshooting
    iPhone and iPod touch: Charging the battery
    - Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
    - If a 5G iPod               
    Iphone 5 lightning port charging problem - SOLUTION!
    - Try another charging source
    - Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
    - Make an appointment at the Genius Bar of an Apple store.
      Apple Retail Store - Genius Bar

  • HT4859 I have an iPhone 5 and have just set up the iCloud for it. I also have an iPad with different content and I also want to connect it to iCloud. Will I lose everything that's on my iPad or iPhone or do they sync together without losing anything?

    I have an iPhone 5 and have just set up the iCloud for it. I also have an iPad with different content and I also want to connect it to iCloud. Will I lose everything that's on my iPad or iPhone or do they sync together without losing anything?

    The problem is that all services are bundled with your Apple ID ([email protected]):
    Your iCloud account (Mail, Contacts, Calendars, Reminders, Notes, Backups, etc.),
    also iTunes & App Store purchases (Music, Movies, TV Shows, etc.),
    and the iTunes Match services.
    (I guess that all your devices - yours and your wife's are connected to one iTunes library, right?)
    If you want that your wife gets her own iCloud account for Mail, Contacts, Calendars, etc. but gets also access to your media then you have two set up two things on her device:
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    and
    iTunes & App Stores (Settings > iTunes & App Stores) with your account (e.g. [email protected]).
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    (See also: Using one Apple ID for iCloud and a different Apple ID for Store Purchases http://support.apple.com/kb/HT4895)

  • Brand New 5th Gen iPod Touch Won't Connect to Wifi

    I just got a brand new 5th gen iPod Touch and expected to have a fun night of playing with it, but instead I was trying to figure out why it won't connect to my network. Not a good introduction to a product.
    Here is the related info and troubleshooting steps I've already tried:
    - It will not connect to my wifi network
    - The iPod Touch says "Unable to join the network [network name]" when I try to connect to my network (as opposed to "Could not find the network [network name]" when it is not the correct network name)
    - I was able to connect to a random unsecure network nearby
    - Of course I power cycled my router and modem to reset them
    - My wireless router does not broadcast its SSID; I made it broadcast it and it still didn't connect
    - My network is password protected. I tried changing the security type, as well as turning the password off altogether, but nothing worked
    - My wireless router is a Netgear WGT624 v3
    - Even though it's brand new, I tried resetting the iPod Touch and the network settings
    Does anyone have any tips or solutions for this?
    I wasn't able to find other people with this problem, at least not with solutions that I haven't tried. It's really frustrating not being able to connect to the internet with my new device.
    I will point out that my Android phone connected to my wifi network on the first try with no problems.
    Thanks

    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Power off and then back on the router
    - Reset network settings: Settings>General>Reset>Reset Network Settings
    - iOS: Troubleshooting Wi-Fi networks and connections
    - iOS: Recommended settings for Wi-Fi routers and access points
    - Restore from backup. See:
    iOS: How to back up
    - Restore to factory settings/new iOS device.
    iOS: How to back up your data and set up as a new device
    - Make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar
    What security are yo using with the router?
    Try as a test setting the router security to None.

  • My 4th gen iPod touch will not power on, will not charge anywhere, and is not recognized as plugged in by iTunes. This is irritating, as a friend had given it to me in perfect working condition because she got a new 5th gen iPod Touch.

    I just got this 4th-gen Touch from a friend because she got a new 5th-gen. when she gave it to me, the 4th-gen was in perfect working order, and I haven't used it since she gave it to me. I had put it in sleep mode and put it on my dresser, wher it has sat without being messed with for two weeks. Now, all of a sudden, it won't power on, it won't charge no matter WHERE i plug it in to charge, and not even a hard reboot has worked. My computer will not even recognize that it is even plugged in. There is no red low battery symbol displayed, nothing to make it seem as if it is charging, and, if it is charging, no response is evoked from it when I tap it, or push any buttons. The warranty on the thing has expired, and I really need to find out what is wrong with it and get it fixed. Can ANYBODY HELP ME?????????  if somebody can point me in the right direction, or even help me get it physically fixed, i am willing to give MAJOR points, and it would be greatly appreciated.

    Didn't you already post something similar: 
    Yesterday, I went and bought a refurbished 3rd-generation iPod touch, with a warranty for needed repairs in the future. When I went home after buying it, I plugged it into my computer to start charging. I plugged it in, and the battery in the iPod exploded, and now it won't power on period, even when it is plugged in or docked. I bought a warranty to go with the iPod because I figured that I was probably going to drop it, and then need it repaired. But Apple cannot even find the purchase record on file from where I bought the AppleCare warranty on it, so now I am stuck with what is now basically a paperweight. What should I do?
    iPod touch, iOS 4
    And would this be the same iPod with the fried battery?

  • My ipod touch 5th gen will not connect to itunes, but my computer registers my ipod. i have tried placing my ipod in recovery mode, uninstalled and reinstalled itunes, and restarted my laptop but my ipod will not connect to my itunes..... help ._.

    My ipod touch 5th gen will not connect to itunes, but my computer registers my ipod. i have tried placing my ipod in recovery mode, uninstalled and reinstalled itunes, and restarted my laptop but my ipod will not connect to my itunes..... help ._.

    Try
    iOS: Device not recognized in iTunes for Windows
    I would start with              
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or              
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    Before you reinstall the Apple software, also remove iCloud vi Control Panel Remove programs. The reinstall the Apple programs
    New cable and different USB port?
    Runs this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Try on another computer to help determine if computer or iPod problem

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