My album didn't download and they charge my credit card

I need to know how can download my album because it didn't download and appears as bought but i don't have it on my itunes help!!

http://www.apple.com/support/itunes/account/

Similar Messages

  • Device on order  now  delivery time  3  weeks   and they charged my credit card

    device on order  droid incrediable
      now they are playing  games with delivery time    and they charged my credit card
    this  is not  legal  because of the fair  credit  act
    How  can they get by with this  
    I hope some people read this  BEFORE  they give the credit card number !!!
    Don
    Not its not legal as per guidelines set forth in the Fair Credit Billing Act set into motion by the FTC. While they can reserve the funds they cannot actually bill it until the the merchandise is shipped. A report to your credit card company should be able to resolve this matter.
    reference
    http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre28.shtm

    Did you read the entire article? I did and I got a completely different take on what the FTC was trying to say. My understanding of the article is that the company can charge your card as soon as a delivery date is given. The company also has the abiity to inform you of any delays in receiving the equipment. It is up to you to accept the delay (i.e. not saying anything) or cancel the order for a full refund. Why would there be a refund if the company had never charged you to begin with, there wouldn't be a refund. What the article IS saying is that you have a legal recourse should you NEVER receive the merchandise or are not notified of any delays. Review chapter 4, section 161, paragraph 3 of the actual act.
    http://www.fdic.gov/regulations/laws/rules/6500-500.html

  • HT5035 Redeemed $10 gift card. Then gifted $14.99 album to a friend and it charged my credit card the total and did not use the gift card balance!

    The gift card was supposed to be charged first, then the 4.99 to my credit card. Now I have an unused $10 gift card, which I wanted to get rid of, and got charged $14.99. I want my money back and I want the gift card used instead.

    It's not supposed to. Gifts will always be charged to the credit card; the gift card money is for your use and nobody else's. This includes the purchase of gift cards and certificates, and money used for an iTunes allowance.
    (68007)

  • What if my daughter accidentally downloads something and it charges my credit card $99.00, i have deleted the app she installed can I get a refund?

    What if my daughter accidentally downloads something and it charges my credit card $99.00? Can I get a refund? I deleted the app!!

    Further to the other points, what you might want to do is
    - first, make sure your daughter does not know your password, and change it if you suspect she does;
    - second, turn off in-app purchases, and set your iPhone/iPad to require a password on every purchase. See this article:
    http://support.apple.com/kb/HT4213
    Matt

  • I purchased 2 items on a game and it charged my credit card, it did not use my credits... why is that?

    I purchased 2 Items on HR Battle 3D and it charged my credit card, when I have over $25.00 on my account with itunes. please tell me why that is??

    1)Did you get a receipt via email for the our hase (my came through almost instantly) - if so there is a link on the email to "report a problem"
    Or 2) Call apple (you might want to check first whether the charge went thru with your card company)

  • HT1391 I purchased a game and it charged my credit card but it didn't download it

    I tried to purchase a game on my ipad it said my credit card was declined but when I call my card it had charged me for it. What do I do or who csn I call to get my game or my money back

    Hi Effie Bilal,
    Thanks for using Apple Support Communities.  If you did not receive an in-app purchase, you can report this to the iTunes Store:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/ht1933
    Cheers,
    - Ari

  • How can I change my itunes password on my iphone? Someone has hacked my account and is charging my credit card hundreds of dollars. I even cancelled my card and got a new one and they still can access it.

    Someone has hacked my itunes account and charged hundreds of dollars to my credit card. I have cancelled my card twice and they can still do it because I enter the new info into my phone. The credit card company said that I need to change my account password. Does anyone know how to change your password on an iphone?

    I don't have an iPhone but it may be somewhere along the steps for removing card information
    Delete credit card information with iOS - http://bongotbusy.blogspot.com/2011/09/hinthow-to-remove-iphoneipadipad2.html - Settings > Store > Apple ID > View Apple ID > Account > Edit Payment Information > Payment Card > None

  • Can I use gift cards to pay for songs just downloaded that were charged to credit card before entering card numbers?

    I downloaded songs to my playlist before entering two gift card credit numbers. I thought I would have an opportunity to put them in before end of transaction. Can I undo the charge and use the $20 gift card total?

    Probably not. You can go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store and ask, but my guess is that they'll say that it's not possible to reverse the charge to your credit card and charge your now-present credit balance instead.
    Regards.

  • HT1911 HELP I need a phone number they charged my credit card 3 times for 1 purchase

    how do I get a phone number for I tunes they charged me 3 times for one purchase  PLEASE HELP !!

    There is no phone support for the iTunes Store. Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • Cancelled order and Apple charged my credit card

    Hi,
    Sorry its the weekend and I don't know where to post this. I ordered my apple iphone 4 through the apple online store but changed my mind half way through and canceled the order. Then the second time I made a new order but canceled it again because I got another phone as a present. Last night it came as a surprise that I got charged $859 from my credit card. I have no known orders since they;re all canceled and would like my money back obviously. I rang my credit card provider and they said to ring Apple on Monday which i will. Can someone from apple please help me here? Would be greatly appreciated.

    " Can someone from apple please help me here?"
    No. This is a user to user support forum.
    You will need to contact Apple.

  • I purchase something for a game and it charged my credit card but didn't download

    How can I recieve what I purchase with my card and has been charged for

    Hi Effie Bilal,
    Thanks for using Apple Support Communities.  If you did not receive an in-app purchase, you can report this to the iTunes Store:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/ht1933
    Cheers,
    - Ari

  • TS2753 what do I do when I have been double charged?(they took money out of my prepaid itunes account and charged my credit card)

    What do I do when I have been double charged by itunes?  I had bought a prepaid card and applied it to my account.  I then purchased some music and the next day realized that they took money out of my prepaid account and also charged my credit card.  What should I do?

    You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Fraudulent Skype Charge to Credit Card

    At least once a week, I review my credit card charges posted to my account.  Today, I noticed a charge for $25 posted by Skype Communications initiated on Jan 7, 2015.  I do have a Skype account; however, there is no billing information on file nor have I ever purchased anything from Skype. I contacted my credit card company about this matter and they concluded my credit card information had been compromised.  Therefore, I will be receiving a new account number and cards this week.  I'm not sure if I am a random target, but I figured I'd share this info on this board.

    Hi and welcome to the Skype Community,
    Please take a look here to verify credit card charges allegedly coming from Skype. These instructions help you determine whether these charges were based of valid Skype order or if your credit card info was used fraudeulently and which actions you should take in each case: Why has my credit/debit card been charged by Skype when I haven't made a Skype purchase?
    Follow the latest Skype Community News
    ↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

  • HT201272 one of the songs on a recent purchased album didn't download right and skipped to the next song, can I somehow re-download this song? without paying?

    one of the songs on a recent purchased album didn't download righ and skipped to the next song, is there a way I can re download this song without paying?

    If you live in a Region that allows re-downloading Music...
    Delete the Song(s) and re-download...
    See Here  >  Download Past Purchases
    http://support.apple.com/kb/HT2519
    If not... Contact iTunes Customer Service
    Apple  Support  iTunes Store  Contact Us

  • HT201272 Does anyone know how to get an episode of a tv programme that never downloaded when I bought a subscription. Episode 1 didn't download and I have all other episodes. I looked at the issues through report a problem but I cannot find an answer.

    Does anyone know how to get an episode of a tv programme that never downloaded when I bought a subscription. Episode 1 didn't download and I have all other episodes. I looked at the issues through report a problem but I cannot find an answer.
    I bought a series pass and unfortunately epsiode 1 didn't download at all. I was watching the downloads and restarting once they stopped as I allow multiple downloads at athe same time

    It sounds like you may have hidden it, in which case you should be able to unhide it : iTunes Store: Hiding and unhiding purchases. (You can't turn off the hiding of items.)
    But you should be keeping and maintaining a backup copy of all of your downloads and not relying on being able to redownload them - any item could be removed from the store by the rights-holders at any time, if they do then you won't be able to redownload them (nor will be able to do redownload items if you move countries).

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