My app caused the lock button to stop working
Hello everyone, i have developed a universal app for Windows and Windows Phone and after releasing it to the public it caused the lock button on the phone to stop functioning just like what happened with 'The Chive' app. Read here:
Power button issues caused by The Chive app
This happens right after you run the app or sometimes after a couple of times. When it happens you have to do a soft-rest to fix it and sometimes it might not get fixed and you will have to do a full hard reset. Also noticed that when this bug happens it
causes the Data Sense app to stop working making it crash after starting it and also its button in the settings menu doesn't show the second gray line. It is like that app is not being initialized.
I have tested this on my Lumia 925 and a couple of other Lumia 520s. The 925 is running the latest Windows Phone 8.1 Update DP and the lumia 520 are running official Windows Phone 8.1 (Not the update), Also all phones are on Cyan release of the firmware.
I am still testing this issue but i believe it is caused by the 'Ad mediator' control released by Microsoft because The Chive app is a universal app like mine and it is also displaying ads, however i dont know what control they are using.
Please help me with issue. Any information you might have could be very helpful. Also i am willing to share parts of the code to help solve this.
The link to my app in the US store is:
http://www.windowsphone.com/s?appid=a0b4586e-8893-488d-9dac-77846980d1ec
Thank you all in advance.
***UPDATE***
I have removed the ad mediator from my app and replaced it with the Microsoft Ad control and the Ad Duplex ad control but the same problem still happened. Also i installed the updated version on a clean Windows Phone Device (Windows Phone 8.1 Update with only
stock settings and programs) and the same bug happened. I feel that this is more of an OS bug.
It is a shame that no Microsoft Employee replied to this thread to maybe clarify what is going on and what we (the developers) can do if we face such issue.
BTW while searching the internet i found other cases for this bug, it happened with The Chive app and also an app called GOLOTTO that was pulled from the store because of this bug.
Please, any information no matter how little it is might actually help solving this weird bug.
Thank you all.
Hi Franklin, Thank you for trying to help me, really appreciate it.
When the app was in private beta, it never caused this issue, however when i made the app public something happened and started causing this issue on all the devices i have. Please note that the final BETA package was exactly the same as the published one
with no changes.
Now the trial you did (thank you for that) is the same i have done after removing the ad mediator control and replacing it with the MS ad control and AdDuplex control (with behind code to switch between them). When i tried that package before releasing it,
it caused the problem only after i switched off and on the phone (with the app still installed).
BTW, for some reason my app is hidden in the store from the people who never downloaded my app although i can still find it in my phone and i never clicked on the hide from store option in the dev portal.
Thank you for your interest in my problem and hope to hear from you soon.
Rafael
Hi RafaelY,
Sorry for the delay, I've tried to upgrade the Windows phone device to the latest version, but still can't reproduce this issue.
If it's urgent, I would suggest you opening a ticket:
1.) Visit the URL: http://aka.ms/storesupport with your developer account.
2.) Towards the bottom of the page, there is a link that says “…contact us immediately.”
3.) Click that link and then it will ask you to choose the support type. To reach the correct support team choose the following:
a. Problem Type: “Technical support for Windows Store and Windows Phone app development”
b. Category: “appropriate category"
c. Once you do that, there should be an option that lets you “Request a call”/ “Start Email”
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
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