My app download did not work...

my app download did not work, how can I redownload?

hi wayne you don't say wether you did it through your iphone or itunes, you can download it again & it will be free, if it's in your itunes just delete it & download it again. lori :-)

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The photoshop program I downloaded did not work, so I uninstalled it and now I can't redownload it

The photoshop program I downloaded did not work, so I uninstalled it and now I can't redownload it

Ttuetken please see CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html for information on how to reinstall Photoshop CC.

I moved from the UK to Sweden. My trial expired in the UK but I was not able to purchase CC in Sweden for some reason. I was told to create a new account in Sweden with a new Adobe ID. When I did, the trial downloads did not work and I could not purchase

I moved from the UK to Sweden. My trial expired in the UK but I was not able to purchase CC in Sweden for some reason. I was told to create a new account in Sweden with a new Adobe ID. When I did, the trial downloads did not work and I could not purchase the CC at discount price.

Moving this discussion to the Adobe Creative Cloud forum.
Kriskristferson if you are facing difficulties with your order then please contact our support team directly at Contact Customer Care.

TS1702 How do I get a refund for an app that did not work/deliver well at all?

How do I get a refund for an app that did not work/deliver well at all?

You may not get a refund, but you can try contacting itunes support and asking.
Click Support at the top of the page, then click the link under Contact Apple Support.

I bought creative suite cs6 design standard student and teacher edition and the download did not work properly - files appear incomplete/ or damaged - none of the program items work at all. File size for installation seems very small for a product of this

I bought creative suite cs6 standard student and teacher edition and the download did not work properly - files appear incomplete/ or damaged. File size seems very small for a product of this size. Can you assist with download issue or provision of software ?

Lalalaladog where did you download CS6 from? I would recommend downloading the installation files for Creative Suite 6 Design Standard at Download CS6 products

All downloads did not work

I have 16 apps that did not download after a restore. They are in waiting mode.

Try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again. Try to download the apps after that.

My download did not work. how do i get the app i bought?

How do I get the app I bought but download failed, but is marked downloaded?

Hey there petertoledo,
It sounds like an application was downloaded from the Mac App store but it is not working correctly, and you cannot redownload it. Use the following info to delete the incomplete/non working application first:
OS X Mountain Lion: Install, update, and uninstall apps
http://support.apple.com/kb/ph11356
Uninstall apps
To uninstall apps you purchased from the Mac App Store, hold down an app’s icon in Launchpad until all the icons begin to jiggle. Click an app’s delete button (x) to uninstall the app.If an icon doesn’t have a delete button, that app can’t be uninstalled. For example, apps that come with OS X can’t be uninstalled.
To uninstall other apps, drag the app to the Trash (the Trash is located at the end of the Dock), and then choose Finder > Empty Trash.If you change your mind, before emptying the Trash, select the app in the Trash, and then choose File > Put Back.Warning: When you empty the Trash, the app is permanently removed from your computer. If you have any files that you created with the app, you may not be able to open them.
Then download it again from the Mac App Store with the following article:
Mac App Store: Finding your purchased apps
http://support.apple.com/kb/HT4483
Thank you for using Apple Support Communities.
Cheers,
Sterling

In Design App Download Is Not Working

I am trying to download the In Design App but it is not working.
Is there something wrong with it.
Kind Regards,
Heath

From here: https://creative.adobe.com/products/indesign
When I click on Download nothing happens.
I already have Photoshop & Illustrator is I know how to use it and my system has the correct requirements.

Movie download did not work

I was downloading a movie and did not download all the way onto my Ipod. I do not want to have to buy it again. How do I get it to re-download?

Open itunes on your computer and click Store>Check for Available Downloads

App download buttons not working.

iPhone 3GS.
Whenever I go into a specific app in the app store, none of the buttons work properly.
1) clicking on the price no longer downloads the app,
2) the ratings button does nothing,
3) the 'tell a friend' and 'git this app' buttons jump back to the top of the app window,
4) pictures usually don't show up. They usually appear as five gray rectangular boxes with white borders (though in one app one too-large-for-the-window picture shows up (see pic),
5) the 'app support' button still goes to the developer's website.
6) the 'top in-app purchases' banner is just text now.
Has anyone experienced this?

Have you tried shutting down the apps running in the background or restarting your phone? If you have too many apps sitting in the background you may not have enough memory to display all the App Store Buttons.
Shut down all multitasking apps
1. Double press the home button to display the multitasking drawer
2. Tap and hold any app icon until it wiggles and displays the x button overlay
3. Tap the x buttons to shut all the apps in the drawer down
4. Press the home button to close the drawer
Reset / Restart the Phone
1. Press and hold BOTH the Power and Home buttons at the same time
2. Wait for the Slide to Shut Down screen to appear AND disappear
3. Continue holding both buttons down until the silver apple logo appears
4. Release both buttons and wait for the phone to restart
Check out the App Store and see if the problem has cleared up.
Hope this helps.

Can I get a refund for an app that did not work (does not open) ?

I bought an app to record lectures for my classes. When I tried to open the application it wouldnt open at all.

Did you buy the app from App Store? Did you check if your machine is capable of running this app?
You should first set up a dialogue with the developer to try to determine what may have caused the problem. Most developers co-operate with their clients, not least because it is in their interests to do so.
Sales from Apple are final and refunds are not the rule. However, if you raise the issue against the receipt, (there is a note on the bottom inviting you to raise any issues you may have) exceptions have been made if the circumstances justify it.
But developer first.

I followed the instructions, the download did not work, so how can I get it to work?

I was no longer able to use Firefox because Mozilla no longer supported Firefox on my old version of OX10. I upgraded to OX 10.9.1 and I just tried to download Firefox. I felt like I was following the instructions and it all seemed to work. Then I tried to open Firefox for the first time and got the following error message: "Your Firefox profile cannot be loaded. It may be missing or inaccessible." What now? Thanks.

Try create a new profile:
*[https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles#w_creating-a-profile Creating a profile]

HT4972 the apps weve downloaded are not working. please help, extremely frustrated with our ipod 4

the apps we have downloaded are not working, please help, extremely frustrated with our ipod 4

See my previous reply for for the apps closing.
For the wifi problem:
Does the iOS device connect to other networks?
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect OK before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

HT5622 valid apple id but not icloud account. I tried downloading on a different computer and logging in and it did not work. I have restarted my computer several times. I have changed my password several times. I have tried to access the icloud page.

repeating error message reads: "valid apple id but not icloud account." when trying to start my icloud account. I tried downloading on a different computer and logging in and it did not work. I have restarted my computer several times. I have changed my password several times. I have tried to access the icloud page. Nothing has worked. Now I have this stupid app and some of my music is still not being shared on both of my computers.

I have the same problem signing in...but, I finally got a screen saying you have to set up a account on a device..like an ipad to get a iCloud sign in ...my apple id is [email protected] and this screen reset to [email protected]
If you don't have an apple device you may be out of luck. I don't know. I'm still waiting for help just as you are...good luck to both of us though.

When I started my PC this morning I got a pop-up message stating that CC has damaged files and required downloading. Indeed, CC did NOT work and subsequent attempts to download CC never got beyond the initial installer box. I am at my wits end here. Have

When I started my PC this morning I got a pop-up message stating that CC has damaged files and required downloading from www.adobe.com/go/adobecreativecloudapp. Indeed, CC did NOT work and subsequent attempts to download CC never got beyond the initial installer box. The posted link also appears to be bogus I am at my wits end here. Have other users experiences this issue? Is this a clever intrusion?

Please ensure you have the latest version of the Creative Cloud app installed
http://helpx.adobe.com/creative-cloud/release-note/cc-release-notes.html
We also have this solution for the having to sign in on every product launch
http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
You can also try uninstalling & re-installing the CC.
Regards
Rajshree

My app download did not work...

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