My app store file is damaged/incomplete
This is incredibly frustrating.
I'm not that attentive to the new innovations that Apple provides in the software updates, but I found out today, in attempting to upgrade my OS to Yosemite that I was supposed to have received the Mac App Store in previous software updates. I'm running 10.6.8, and my software update is telling me there are no further updates as my computer is all up to date.
But I don't have the Mac App Store anywhere on my computer. In searching my applications, I find one titled "App Store" with a blank application icon with a NO sign overtop (as in the same logo that goes over a cigarette for NO SMOKING" signs.) When I click on this it says, "You can't open the application App Store because it may be damaged or incomplete."
I'm trying to upgrade my OS so I can get the new version of Itunes so I can restore my ipod so I can listen to music. Every single step in trying to reach that end has been a pitfall and this is one of the most frustrating. I'm ready to upgrade, I've backed up my computer, and now I can't even download the OS upgrade... Nobody else seems to have experienced this. Somebody PLEASE HELP ME.
Hello,
Thanks for your response. I got rid of that item, and deleted it out of my trash can. I've downloaded that DMG you linked, and when I attempt to open it it says it cannot be opened because it is not recognized.
Seriously. What the **** is going on?
Similar Messages
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how to repair my macbook pro when i had delete the app store file and know it telling that appstore file has been damage or incomplete and i had the version 10.6.8
so is their is any way that i can solve this matter
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Very stupid App store file size
1. the size if not the actually size
2. I have 2.6GB free space, it doesn't allow me to install a 1.1GB app.If you are trying to do it over cellular, that may be the problem. Try via wifi.
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Remote location, 7kbs d'load speed, 10 days to d'load Lion, only software updates are through the App Store. Why can't we d'load and install outside the Cloud anymore? Some of us can't use the cloud and never will be able to.
That is true - I apologize for not being specific - what I was mainly referring to is iLife applications. I have a notice on the App Store that says 3 apps need updates, I look at the apps and they are huge so since my connection is so slow I use my work connection and d'load the files from support to my Windows machine and carry them home, once d'loaded my MacAir states it cannot install, the update must come from the App Store.
I do the same thing for large Leopard and Lion files and I can install them without error, it is just the App Store files that the system stops. -
You cannot open the application app store because it is not supported on this architecture
My Apple store app will not open, and it gives me this error. What can I do?
"you cannot open the application app store because it is not supported on this architecture"The Mac App Store application is damaged. Open > About this Mac, and check which Mac OS X version you have.
If you have got 10.7 or newer, hold Command and R keys while your Mac is starting and reinstall OS X. Another option is to download the OS X installer from the Mac App Store and use Pacifist to install Mac App Store.
If you have got 10.6, first try reinstalling OS X 10.6.8 > http://support.apple.com/kb/DL1399?viewlocale=en_US&locale=en_US If it doesn't work, insert the Snow Leopard DVD, hold the C key while your Mac is starting up and reinstall Mac OS X. Then, use the link above to download Mac OS X 10.6.8 from the Apple site -
Mac App Store keeps crashing on multiple machines, but not on all of them
I have an I mac running 10.6.8. Whenever I open the app store it logs inot my account successfully, but when I choose an app I have already pruchased, or a new app to purchase, I get a whirling disk after about 5 seconds, and cannot proceed further. I tried the same procedure on my mac book pro that already has lion and that works fine. Then I tried it on my other mac book pro that has lion and I get the same problem.
I called Apple support and they asked me to download 10.6.8 again which I did. Their thought was the app store file was corrupted. I have the same exact thing occuring. I can purchase ipad apps and music from itunes without any problems. My ipads and iphones work just fine for purchasing so I know it is not an account issue.
What is happeining??? Any Ideas???they asked me to download 10.6.8 again
If you didn't use the combo update, try that > Mac OS X 10.6.8 Update Combo
That will reinstall the App Store app for you.
Restart your Mac after the combo is installed.
Then I tried it on my other mac book pro that has lion and I get the same problem.
Do you have anti virus software installed? Tried turning off the Firewall in System Preferences > Security (in 10.6) Security & Privacy (in 10.7) ?? -
OS X Yosemite Recovery Update 1.0 - Reappears in App Store Updates?
Hi there,
I've just updated OS X Yosemite to 10.10.3 and have noticed that OS X Yosemite Recovery Update 1.0 does not seem to complete its installation for some reason. I now have versions installed on April 12, April 13, and April 18, and still have the same update showing up again. I've patched to the Supplemental Update and still have the Recovery Update 1.0 showing as awaiting installation.
Any suggestions as to how to get this update to take? Anyone else experienced this? If so, what did you do to fix it?
Thanks!Hey, gang. Still suffering from the same problem.
Have tried all of your suggestions (exiting and signing in/out of app store, file vault (which was never turned on in the first place), and unmounting any external disks).
Still stuck. Guhhhhh.
Also, for the record, after signing out of the App Store, the update did the exact same thing even when I wasn't logged in. Just thought I'd throw that out there. -
Unable to download Mountain Lion after purchase in App store.
After purchasing Mountain Lion in App store, I have been unable to successfully download a copy.
It was not interrupted, it just stops.
Every attempt (including the first) fails at 142 MB, with the meaningless "unable to download" error. In the console log I find this:
7/31/13 2:32:56.894 PM storeagent: ISStoreURLOperation: Expected bytes (4437341116) did not match actual (142374555)! Setting error. (See 9215068)
indicating the error. The file was expected to be 4.4 GB (yes), but does not match actual 142 MB...?
I have found references to this error, but no real fix. I have tried every "fix" suggested; Safe boot, guest user login, deleting temp files, hidden files, app store files, debug mode in app store, repairing permissions, changing ethernet ports, changing DNS (loved that one), and others.
I finally erased the hard drive with zeroes, re-installed 10.7, software updated to 10.7.5 and immediately attempted download - it still fails.
I also have no virus software or little snitch, or anything else that would prevent downloads. I have been able to download free and purchased software from the app store (xcode, pages, ibooks author) - that are more than 142MB.
So this is not an ISP, modem, or some other thing preventing me from downloading using the app store. It is a problem *only* with downloading Mountain Lion.
This seems like an Apple problem. Anybody have a real fix?Are you quite sure? Check your model identifier. If you have the first model released, then it cannot run anything past Lion. Be sure you meet ALL the requirements.
Upgrading to Mavericks
You can upgrade to Mavericks from Lion or directly from Snow Leopard. Mavericks can be downloaded from the Mac App Store for FREE.
Upgrading to Mavericks
To upgrade to Mavericks you must have Snow Leopard 10.6.8 or Lion installed. Download Mavericks from the App Store. Sign in using your Apple ID. Mavericks is free. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
OS X Mavericks- System Requirements
Macs that can be upgraded to OS X Mavericks
1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
See App Compatibility Table - RoaringApps. -
I want to upgrade my MacBook to OS Mountain Lion but do not have access to the App Store file. What should I do?
Phone the Apple Store and order a Mac OS X 10.6 DVD.
(69234) -
How to enable the (Mountain Lion) App Store Debug Menu
The Mac App Store Debug Menu:
Quit App Store [ App Store ] File… Quit or [ ⌘Q ]
Open Terminal
defaults write com.apple.appstore ShowDebugMenu -bool true
Relaunch App StoreI'm not sure what you mean? I had problems with App Store, I found this info, I posted it in Discussions so it would be easier for others to find. What's up with ''one up splurben"?
Would you prefer I posted this outside Discussions? :-S -
when ever i'm tring to install an app from the app store i'm getting the following error.
"We could not complete your purchase - The product distribution file could not be verified. It may be damaged or was not signed".
someone plz help me to overcome this.Installing the appropriate combo update may help...
If you are running v10..7 Lion, install the OS X Lion Update 10.7.4 (Client Combo)
For 10.6 Snow Leopard > Mac OS X 10.6.8 Update Combo
Then restart your Mac. Try the App Store.
If that doesn't help, try the following..
Quit the App Store if it's open.
Open the Finder. From the Finder menu bar top of your screen click Go > Go to Folder
Type this exactly as you see it here:
/Library/Preferences/SystemConfiguration
Click Go
Move the NetworkInterfaces.plist file from the SystemConfiguration folder to the Trash.
Relaunch the App Store and try downloading Mountain Lion.
You may also need to disable anti virus software and turn off the Firewall in System Preferences > Security (or Security & Privacy) > Firewall -
The Mac App Store shows an update available for iMovie but when I click "update" it gives me this message, "The product distribution file could not be verified. It may be damaged or was not signed." What can I do to update this program?
http://www.apple.com/support/mac/app-store/contact.html?form=account
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my app store will not open. when i try to open it i get an error that reads "You can't open the application App Store because it may be damaged or incomplete". How can I fix this?
I am having the exact same problem. MacForums has been helping me, and I called Apple. After trying everyone's suggestions, and Apple's, no success.
My App Store app still says "incomplete or damaged." There is even a circle with a line through it on the icon. Apple said reinstall my Snow Leopard upgrade disc (not my original Leopard disc) and then run the Combo Update (like your suggestion). Did not work. I also updated the software from "Software Update". Rebooted.
I think this started after I replaced my hard drive with a SSD and moved the hard drive to where the DVD was. I wonder if the person above who had the same problem also installed a SSD?
Anyway, anymore ideas? Even Apple is stumped.
(In answer to the other post above, my Quicktime works fine.)
Message was edited by: mrivmriv
Just did some more reading. I was going by the icon in the dock. When I checked in Finder, there it was, fixed and brand new!! Thanks, anyway.
Message was edited by: mrivmriv -
App store is damaged or incomplete how can i repair or download new version?
if i try to open the app store for mac i get a message that te program is damaged or incomplete. the way to download the app store is to upgrade to a version of osx a few months ago.. the problem is that my software is up to date but it is impossible to downgrade so that i can get the app store again. i cant find any downloads on the website.. what should i do?
Try downloading the combo update of Mac OS X 10.6.8 then install it, http://support.apple.com/kb/DL1399
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i accidentally deleted some drivers from my macbook air and now i can not access app store and system preferences as it says the following message (You can't open the application System Preferences because it may be damaged or incomplete)
Repair the Hard Drive and Permissions - Lion/Mountain Lion
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu. Select Restart from the Apple menu.
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