My app store icon is gone as well as my safari app

My App Store and Safari apps are gone

I had the App Store and iTunes gone, search wouldn't find them, Apple support said "That's impossible.  I don't even know how to make it DO that".
Well, novice here, 1st time iPhoner.  Followed the out of the box setup originally so Reloading the IOS fixed it until I'd reload my "saved phone" when it would be gone again.  Apple said the "saved phone" was obviously damaged. OR, I fixed both by:
Settings
     Restrictions
          Remove restrictions on above two apps.
And I reverse checked it. "Restricting" them makes they completely disappear, yet they're still there to turn back on.

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