My App Store icon missing.reset phone but cant get to restart my iphone. Any advise?

My phone started giving me problem with all my contact details went missing 2 days ago.
Today, App Store icon went missing. I cant add or delete apps at all because when i doucble click, the app will be moving vigorously but the "x" is not there to delete. ive decided to reset my setting with the hope that it will revive back. as i was doing so, i failed to connect to my Itunes account. May i ask if anyone of you experience this? if yes, how do i go about restoring my phone back please.
thank you in advance. MLoong.

Is your backup in iTunes or iCloud?

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