My app store will show me that it cannot connect to the internet
hey guys,
i work on a macbook pro OS X 10.8.3......my app store for softwere uodates is not working anylonger....every time i try it it says that appl store cannot connect to the internet although i have full internet reception....please advice on what i should do?
If installed, disable security software (anti virus) then try accessing the App Store.
Open System Preferrences > Security & Privacy then select the General tab.
Make sure Mac App Store and indentified developers is selected.
If that area is greyed out, click the gold padlock icon to make changes. You may be prompted for your admin password.
OS X: About Gatekeeper
Similar Messages
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When trying to access i tunes store when in I Tunes i cannot connect to the internet - any thoughts? i have tried un-installing and re-installing but no joy
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
I have a macbook air and i have been unable to access the app store since i have gotten the laptop which was 11 weeks ago. It says i am not connected to the internet but i am also because i am unable to connect to the app store i cant receive any updates.
1.Power Cycle
Power off the router. Unplug it from the wall. Wait a while.
Plug it back to the wall. Power the router on. Wait until all the lights are lit properly.
It will take a while.
Restart the computer.
Start up in Safe Mode.
http://support.apple.com/kb/PH11212?viewlocale=en_US
2. Turn off Extensions, if any.
Safari > Preferences > Extensions
3. Turn off proxies, if selected.
System Preference > Network > Advanced > Proxies Tab
Under "Select Protocol", uncheck any box if selected.
Click "OK" then "Apply"
4. Uninstall anti-virus software, if any.
5. A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273 -
Would love some advice.
silly question but is your ios device jailbroken? have the hosts file been changed either by tinyumbrella, etc..
this will stop the connection to apple servers? -
Dear support Apple! A week ago I moved to Spain and bought 2 Gift Card for 15euro. When I entered the code App Store displays a message that you need to change the country but I was left with 10 cents in the account that not possible to spendt. Please delete this 10 cents from my account
Please be aware that you are not communicating with Apple when you post in these forums. The only people who will reply to your posts are your fellow users. You need to go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store.
Regards. -
I get a message that my ipad 2 and iphone 5 cannot connect to the itunes store when I try to sync a book to my book app. Although, when I click "store" both are able to access the itunes store. Why is this? Also I tried to open a book that was synced and a message that I did not have enough memory to load this book popped up--when I know that I have well over 40gb of memory left in my ipad and over 16gb left in my iphone. The message that I cannot connect to the itunes store is strange that it offers no option and I have to hit OK to get out and use my ipad or iphone.
Try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works.
If that doesn't solve it then what has worked for some people is going into Settings > General > Date & Time and changing the date to a few months (or maybe a year or two) in the future and then re-trying -
How can I get into updates in the app store on my ipod touch. I am told that it cannot connect to the itunes store, How can I get into updates in the app store on my ipod touch. I am told that it cannot connect to the itunes store
See thes previous discussions:
App Store Updates (but only Updates)...: Apple Support Communities
Apps suddenly don't update: Apple Support Communities -
My iPad works perfectly except when trying to update apps. Then I get a message that says "Cannot connect to the iTunes store."
Try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works.
If that doesn't solve it then what has worked for some people is going into Settings > General > Date & Time and change the date to a few months in the future and then re-trying -
My wifi shows a strong signal but then i cannot connect to the internet (safari or apps). what is wrong? internet is working fine on my laptop.
Is this a new issue with your iPad meaning that you have been able to connect to the Internet in the past?
If it worked before try rebooting your router - unplug it for about 30 seconds and then plug it in again.
Sometimes restarting the iPad is all it takes as well. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
You can also reset Network Settings - go to Settings>General>Reset>Reset Network Settings.Or go to Settings>WiFi>tap the blue arrow next to your network>Forget this Network. In either of those cases, you will have to rejoin your WiFi network and enter your password again. -
When I open the iTunes store it tills me that I cannot connect , how can I connect then?
You may think you are connected to the internet, but maybe not. Click on Safari and see if it connects.
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router (Auto is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130?tstart=60
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Cheers, Tom -
My new iphone4 won't connect to the app store or iTunes. It says cannot connect to iTunes. But I logged into the game center and onto this web sit. I tryed some fixes on here but nothing has worked. Suggestions?
HI again Andy,
The last message had some more stuff in between the "Hello" and "Regards" - I have no idea what happened to it. But nevermind...
I started up the Mini with the modem in one usb, and the speaker system in the other (M-Audio Sonica Theatre) - I have one of the Minis that have only 2 USB (and one FireWire) ports. The firewire has the external drive connected to it.
So far, as I"m typing this, I AM able to be online and use iTunes simultaneously. (both SaFari and iTunes respond slower than if I was using only one or the other, but they ARE actually working - in addition to having Adium running) - So I think what you suggested ( that is was something wonky was the USB hub) was a correct, yet assessment.
Would you have any reccommendations for USB hubs? The only thing that I have connected to the hub under normal circumstances that would be constantly "running" would be the RadioShark (even though the Radio soft isn't playing - the blue light on the RadioShark is always on) - and the speakers naturally. Everything else is of the occassional variety - iPod Sync Cable, Dual Layer External DVD Burner, and a "pass thu" to the USB ports on my Hard Drive Enclosure (which had been unplugged before the problem was noticed). The hub I current use is the
Kensington DomeHub USB 2.0 (7 ports) Weighted Hub 33118 http://www.amazon.com/Kensington-DomeHub-ports-Weighted-33118/dp/B0002FHENE/ref= sr16/002-4275642-8664817?ie=UTF8&s=electronics&qid=1187848108&sr=8-6
which (I thought) worked better than the "throwaway" ones I had used previously.
You think it is the hub or something connected to it that may be causing the problem?
Regardless, thank you for your time, and I hope to hear from you soon. -
My mini iPad suddenly will not connect to the internet or retrieve my email. I'm getting an error message that says "cannot connect to the server". How do I fix this?
Nevermind. I found the answer from someone else's question. Thank you.
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Im trying to access the movies that I've purchased on itunes through appletv. it says that I cannot connect to the itunes store. how do i fix?
Power cycle the ATV and router.
If the issue persists, on the ATV go to Settings > General > Reset -
When I try and download an app , from the app store a message pops up saying "Not connected to the intunes store".
Try resetting network settings... settings>general>reset>reset network settings
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Is there a way of transferring information from word processing apps to a laptop that is not connected to the Internet?
Yes - but - you need an app that supports file sharing and you still need iTunes on a computer, or you need an app like Folder Plus that lets you mount the iPad like a USB drive. You need the helper app on the computer as well.
iOS: About File Sharing
File Manager - Folder Plus for iPhone, iPod touch, and iPad
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