My apple 6th gen nano turns on but only has a bright light without images

my apple 6th gen nano turns on but only has a bright light without images

Hi fejevitzky,
Your question, "Based upon that, I believe you are telling me you do not think it is the BIOS--is that correct?" Yes, as long as you dont see any "white" light reveal from LCD bezel back side while with blank screen state. LCD bezel is the cover around LCD, most design put LED modeule at the bottom side next to LCD. While back light is not on during boot up sequence, that means system doesnt have chance to get BIOS program running. It also means, it stuck at state of hardware bring up. Normally motherboard related.
I quickly checked hp.com and found some link that may help. Or 1-800-HP invent (1-800-474-6836) can save times. This forum only intends to quick/simply reply users questions. About another service and repair charge, I have to give you other links to reach.
HP Partner and Store Locator: (I try to search your city, but doesnt work well. Suggest you call for quick response)
http://www8.hp.com/us/en/store-finder/index.do
Contact info:
http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
Contact HP:
http://www8.hp.com/us/en/contact-hp/contact.html
HP SmartFirend Services: (I saw it with price of service)
https://h30617.www3.hp.com/HP/home/index.asp?jumpid=in_r11682_us/en/hho/pps/suppgateway_gi_ob_ds_pd/...
Thank you so much. If you think my reply helps your product, please help to close this case once you feel comfortable. And, click "KUDOS".
I work for HP.

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6th Gen Nano/OS 10.5 Only??

I just received a 6th gen Nano as a gift. Tried to set things up with my Mac running 10.4.11. Got a message that I needed iTunes 10 - I have 9.2.1. iTunes 10 is 10.5 or above. Am i for sure unable to use the Nano unless I upgrade to 10.5? I know the obvious answer, but I figured that there might be a work around I am unaware of.
Thanks for any help anyone can offer.

Your nano is pausing playback when the screen goes dark (Either when it goes dark on its own or when you click the sleep/wake button). The reason for this is that it is not detecting your headset. You may be able to hear music, but the headset jack is not inserted enough for the nano to detect that it is there (or something is blocking the connection). Here are your three options:
Insert the headset jack harder. Most folks find that this solves their problem. If you can see ANY of the silver of the plug when it is inserted, it is NOT fully inserted. You should feel and hear a click" when it is fully inserted.
Clean out the crud in the headset port. If you have tried #1 and it just won't insert all the way, it is likely that you have crud in your headset jack. Shine a light in there. The entire inside of the jack is white, so if it looks dark down at the bottom, there is probably crud down there. You can try blowing it out or using canned air. Just understand that shoving anything else in there to clean it out will be taking your warranty into your own hands! However, I have cleaned mine out using whatever was handy and small enough to fit in there and so far so good. Your results may vary!
Take it to the Apple store. If you have really tried with 1 and 2 and it is still happening, then there might just be something up with your headset port or your headset jack. If it is the headset jack, you can look closely at that and be pretty sure if that is the problem. Try another headset to make sure. If you have worked all the way through to this point and it is still happening, it is time to take it to the Apple store.
i

6th Gen Nano turns off on its own

My nano is turning off on its own after a few minutes of play. Any advice?

Your nano is pausing playback when the screen goes dark (Either when it goes dark on its own or when you click the sleep/wake button). The reason for this is that it is not detecting your headset. You may be able to hear music, but the headset jack is not inserted enough for the nano to detect that it is there (or something is blocking the connection). Here are your three options:
Insert the headset jack harder. Most folks find that this solves their problem. If you can see ANY of the silver of the plug when it is inserted, it is NOT fully inserted. You should feel and hear a click" when it is fully inserted.
Clean out the crud in the headset port. If you have tried #1 and it just won't insert all the way, it is likely that you have crud in your headset jack. Shine a light in there. The entire inside of the jack is white, so if it looks dark down at the bottom, there is probably crud down there. You can try blowing it out or using canned air. Just understand that shoving anything else in there to clean it out will be taking your warranty into your own hands! However, I have cleaned mine out using whatever was handy and small enough to fit in there and so far so good. Your results may vary!
Take it to the Apple store. If you have really tried with 1 and 2 and it is still happening, then there might just be something up with your headset port or your headset jack. If it is the headset jack, you can look closely at that and be pretty sure if that is the problem. Try another headset to make sure. If you have worked all the way through to this point and it is still happening, it is time to take it to the Apple store.
i

TS3474 My 6th gen nano has suddenly stopped syncing. It goes through the motions but doesn't pick up the latest downloaded tunes.

My 6th gen nano has suddenly stoped syncing. It goes through the motions but doesn't pick up the latest dowloaded tunes from the itunes store.

The ipod shows on iTunes and it says it's syncing, but no content is transfered.
This Apple knowledge-base article may help address that issue.
Windows confuses iPod with network drive.

My pc does not meet the minimum operating system requirements for the 6th gen nano. Is there anything I can do to make it work? This was sent to me from Apple after my previous Nano was recalled.

My pc does not meet the minimum operating system requirements for the 6th gen nano. Is there anything I can do to make it work on windows XP? This was sent to me from Apple after my previous Nano was recalled.

I think you've anwsered your own question. If it does'nt meet the minimum spec it won't work.

6th Gen Nano screen turned sideways.

The screen on my 6th Gen Nano flipped on it's side, kind of like most smartphone's do now a days but it won't go back to it's original position? Anyone else have this problem? I already tried restarting it but that didn't work.

Place two fingers on the screen and rotate in the direction you want the screen to move.

6th gen nano appears on desktop but not in itunes

6th gen nano appears on desktop when I plug it in, but not in itunes. I've never set my ipod to disk mode. It never did this before, why all of a sudden? Having the same problem when I plug my girlfriends nano into my computer too. Any advice? Both my OS and iTunes are at the most up to date versions.
Thanks, Matt

Thanks for the response... that still didn't work for me but this latest iTunes update seems to have fixed the problem!

I Just bought a used 6th gen nano. But when I plug it into my usb it says " an ipod had be detected but cannot be identified properly". I registered it also. What am I doing wrong?

I Just bought a used 6th gen nano and when I plug it into the usb it says on my itunes page "an ipod has been detected but cannot be identified properly". I have already registered it. What am I doing wrong? Is it a faulty one?

The following document might be worth a try with that:
iPod nano: Error message saying that iPod 'could not be identified properly'

Can the voiceover utility on the 6th gen Nano be accessed with headphones other than the Apple earphones?

Can the voiceover utility on the 6th gen Nano be accessed with headphones other than the Apple earphones?

No I have tried and they don't also my iPod touch 2nd generation doesn't work with voice control unless it has apple earbuds plugged in. I guess apple doesn't want 3rd party brads interfering with their company. Thanks please like

6th gen nano keeps dispalying no radio signal even though I have the earpiece plugged in. Can anyone advise please?

6th gen nano keeps displaying no radio signal even though I have the earpiece plugged in. Can anyone advise? Thanks

Hey there larkandwarbler,
It sounds like you are experiencing multiple issues with this iPod Nano 5th Gen. From what you are describing it seems we can isolate this to either the software or the hardware on the device with a couple of simple steps assuming you have tried another set of headphones. First, reset your iPod with this article:
How to reset iPod
http://support.apple.com/kb/HT1320
How to reset an iPod with a Click Wheel
iPod models with a Click Wheel include:
iPod nano (5th generation)
iPod nano (4th generation)
iPod nano (3rd generation)
iPod nano (2nd generation)
iPod nano
Tip: If you are having difficulty resetting your iPod, set it on a flat surface. Make sure the finger pressing the Select button is not touching any part of the click wheel. Also make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center.
If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn't set to go to sleep. Try resetting the iPod while it is connected to power.
If you are able to reset it, but the issue persists, or you are unable to reset it, I would next attempt restoring it with iTunes:
Restoring iPod to factory settings
http://support.apple.com/kb/ht1339
Thank you for using Apple Support Communities.
Regards,
Sterling

6th Gen nano wont connect to computer or itunes.

Alright so when i connect it itunes identifys that i have plugged in an ipod but it cant properly identify it, usually when you plug in a new ipod you give it a name and all that, but i cant even get that far. My itunes is updated and ive unplugged and plugged in my usb's multiple times and restarted my computer multiple times, used to safely remove hardware button to reconnect it, and turned off my firewall, it seems ive tried everything and its not working.. im about to just take it back becuase im begining to think its defective. It wont show up as a driver on my computer either, and ive tried resetting it without itunes, nothing seems to be working... if theres something i missed leave a post ill try it and get back to ya(:
:EDIT: ive also followed the entire apple troubble shooting page for the 6th gen nanos and it didnt help me at all D:
Message was edited by: xMagicalxMaggotx

The older pods are different from the newer ones. The newer ones need some software to be working correctly that the older ones don't.
It sounds like the apple USB stuff is not installed correctly for you. Here is an article from apple on what to do:
http://support.apple.com/kb/ht1923
Some other things to keep in mind:
- Don't connect the iPod through a USB hub
- Connect it directly to the computer through a USB port on the back, not one in the front. The USB ports on the front of Windows based systems are notoriously underpowered.
hope that helps,
i

6th Gen Nano Battery Life

How much run time are you getting with your 6th Gen Nano?
The tech specs state "up to 24 hours of play time."
I'm getting less than 6 hours. I charge overnight and listen to podcasts at 1.5x speed. The screen display is off most of this time. I may pause it every 30 min or so, but the screen is "off" the vast majority of time.
The unit is about a week old and only cycled 3 times.
Thanks,
Joe

I thought I had a defective batter as well, but I was wrong. I have been using the ipod throughout the day, starting in the Am with a full charge. At the end of the day, using it on and off, it would be about 20% or less. My thought was that I was probably only using it maybe 6 or 7 hours a day and that this is not what apple advertised. So I thought Id put it to the test. I was thinking that because I was changing albums by hand (using the LCD), checking song names occasionally, maybe using the lcd was a problem and draining the battery. So I looped a playlist and plugged it into my headphones and didn't touch it except for a couple times to quickly check the batter meter. It Gave up and quit at 16 hours. I thought for sure that I had a defective unit as thats 8 hours short of the 24 hours claimed. After reading an apple doc on how to extend battery life on Ipods, It mentioned that Turning off the EQ would extend the batter life. I also had another thought. The headphones I use are more DJ style and much larger. perhaps it takes more battery life to drive these things. So I Plugged in the Stock Apple Headphones and hit the reset button on the Ipod, which turned off the EQ and put the Ipod back to factory spec. After a re-run of the test, I got 31 hours and 15 minutes. This is a huge difference. So I guess My ipod is OK,and learned that the headphones I use, the abundant use of the interface screen, and using an EQ setting has a huge impact on batter life. Now I know, Hope this helps.

Shutting off and battery life 6th gen nano

I tried every way possible to get 24 hours battery life on the new 6th gen Nano, and the most I got was 12 hours. That was without touching the device,just letting it play music at 128bit rate. and everything off!. what is wrong! Also there is no way to turn off the Nano completely, only pause it. Please Apple send us all a software update that will fix this problem!! Don't let this product be another flop like your Iphone 4th gen was. To many flops and you will start going from number 1,to the worst company to purchase from.Your products in the past have been to good to let issues like this ruin your reputation. Please keep up the good work in your past, and don't let your products go to the garbage bin. thank you sincerely.

Mad Man,
I'm with you on these concerns. The "shutting off" of a device should not be a guessing game, nor should the user need to jump through hoops, particularly if the user is a child. Seems if the customer base has concerns, or is at least unclear on the topic (which the countless complaints on the web would indicate they are), I would have hoped that apple would have at least dignified it's customers with a response.
I've read other posters respond to this line of question, with short answers, and attempt to dismiss the issue and question through shaming someone for even questioning the functionality, but these are legitimate questions. If apple can not, or will not respond, I suspect there will be more returns of the product than anticipated.

Is the latest update to the 6th gen nano a software download or does it come with the new watch faces and larger icons out of the box

Apple shows the new 6th gen nano with the new selection of watch faces and lager icons etc as per new update, but stores still have the 6th gen nano with just 3 watch faces and smaller icons etc. Is the newer spec just a software update that i do after purchase or does it come updated out of the box?
Thx

It should come out of the box with the new 1.2 update, but if it doesn't you can simply connect it to iTunes, download, and install the update from there.
B-rock

HOW do I get the "watch" to stay on and not shut off on my 6th GEN NANO?

After purchasing a $70 cool watchband for my new 6th GEN NANO, I'm very disapointed that I can't get the "watch" function to stay on more than 15 seconds. AppleCare says that it isn't meant to stay on, it would run down the battery. Then why put on 16 watch faces, and show it as a "watch" on everything you publish? Doesn't make sense you can watch TV shows and movies, but doesn't have enough battery to run a watch face. BAD design, and shame on APPLE for selling a dozen different watchbands in their stores. Now don't you think the store salesman would say "are you thinking of wearing this as a watch, or to hold your NANO while you are at the gym"? 15 seconds is often not enought time to get setup and take someone's blood pressure. I don't think I need to offer an explanation of WHY a watch should work more than 15 seconds without pushing a button, do I?

This is getting silly, but I'm not too young to remember the early digital watches. The difference is that we knew what we were buying . jThey were upfont about the FACT that the watches didn't stay on. And how well did they sell as watches? Hmmm I don't think any of us said that Apple was pushing Nano primarily as a watch. That said, this is not a third party "app" either .... 18 clock faces come with the Nano as a "feature" of the product. It's not a "digital time read out"... it's made to look and act like a watch. Apples own website touts that you can change its face "to match your mood or your outfit".... The bands they sell range from $20 bucks to like $150 bucks.... This is a HUGE money maker for them. It is THESE KINDS OF FEATURES that brings people back buying new ipods, because like I said, without them, I have plenty of devices that already "record music", or "store pictures". And your other points have zero merit. Go to the Apple website to the Nano 6 page where Apple touts all of its merits. This is where Apple explains the features of their product. There is a whole section:
http://www.apple.com/ipodnano/features.html
Clock faces. Time to match your mood. Or your outfit.
(copy below)
It’s all in the wrist.
Do you wear your iPod nano on a watchband? With 18 different clock face designs to choose from, you can have a new watch style whenever the mood strikes you. Sport an analog face for a formal event, go digital for a retro feel, or choose a whimsical, animated character like Mickey Mouse or Kermit the Frog. There are also color options so you can match the color of your iPod nano. iPod nano watchbands are available in a range of styles and colors from theApple Online Store.
And last, for the record Sir, I have probably purchased 50 Apple products for myself, my business, and as gifts in the last 10 years. I have had my manufacturing issues which Apple always responsibly took care of. But I have NOT ONCE complained in this forum about ANYTHING. I am a HUGE Apple fan. I felt strongly enough, that this issure warranted warning others about. Mostly, I wanted APPLE to understand the gaff and perceptual problem which was created. Perhaps not to all (like to you), but certainly to some (obviously like me). Let's face it, we BOTH represent groups of the public, like it our not. Especially, since I rarely talk to Apple staff, I'm an early adopter, and for some reason, I hesitated on this product and did talk to a couple staff members when I was in the store FOR OTHER THINGS. I bought one for myself, and three for gifts. I've already returned the ones I bought as gifts, because when I showed my neices and nephews MINE, and the disfunction of the watch, they all lost interest in keeping theirs, and opted for other Apple devices instead. And if you still don't think they are marketing this Nano as a watch more than iphone, touch, pad, or classic, then I throw up my arms, and say Happy New Year. You are Apple washed and whipped beyond repair. NOBODY is perfect, not even Apple. Or, you.

My apple 6th gen nano turns on but only has a bright light without images

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