My Apple Help Centre menu is not working on new iMac

I have a new 2012 imac 27" and the Help Centre look up menu is not working in my main (admin) account. It is working in my second standard account that I have set up solely for testing the system when things are not working.
If I click on some of the items in the menu I get a message saying "The selected topic is currently unavailable. The topic you were trying to view could not be found." However, some of the help items do show up!
My internet is working fine so it is not because I don't have a connection. As it is working in the other account it seems that there must be some file path anomally with my main account.
Does anybody know of a fix before I give Apple a call?
thanks

You may be able to solve the problem by deleting the Help cache.
Back up all data.
Triple-click the line below to select it:
~/Library/Caches/com.apple.helpd
Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu.* A Finder window should open with a folder selected. Move the selected folder to the Trash. Log out, log back in, and test. Help pages will be slow to load at first.
If that doesn't work, the problem may be caused by network conditions. It may go away by itself, though I can't say how long you should wait.
   A persistent failure to load help data has been reported as an issue with certain ISP's, such as the Exede satellite network. Test on a different network, if possible. I've also seen at least one report that Photo Stream in iCloud can mysteriously interfere with Help. I'm not sure whether that's true, but try disabling Photo Stream, if applicable.*If you don't see the contextual menu item, copy the selected text to the Clipboard (command-C). In the Finder, select
Go ▹ Go to Folder...
from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.

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