My Apple ID and iCloud was hacked. The hacker did cloning my iPhone. What should i do?
The hacker did change my security question and delete my credit card out of my info.
Apple support team told me that they coundn't do anything if I cann't give them the answer of the question. How do I know?? The hacker set if for me!
Anyone has any idea to solve this problem
Now he already has another iPhone same as me. He got a lot of my personal info in his hand, my personal, home adress, my bank account and etc.
I knew that he tried to access into my internet banking once. Thanks god for 2-factor verification, so the hacker coulnd't go into my bank account without my mobile phone.
Need help urgently.
PS. I have many information to identify myselft such as ID/Passport, credit card statement, purchase history, receipt from iTune and etc.
But APPLE NOT ACCEPT THEM and not try to help me to stop this crime.
You should have prepared the iPad for sale by removing it from Find My iPad and removing your account from it. The person you sold it to can not use it until you do.
I would not give my ID and password to a stranger so you should meet with the buyer and do what is needed, or give them their money back and get your iPad back.
Right now it is just a paperweight.
Similar Messages
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I have an Apple ID, I can't login into Apple store and iTunes , it keeps declining my payment details. Please what should I do?
What are you trying to use as your payment method, credit card, debit card ... ? Debit cards don't appear to still be accepted in all countries, and even where they are it seems (based on what some people have posted) that not all work.
For a card to have a chance of being accepted it needs to be registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, and have been issued by a bank in the country where you and your iTunes account are. If it is then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes Support (these are user-to-user forums) and see if they know why it's being declined (but you might not be able to use a debit card) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management
Do you have a different card that you could try ? Or do you get the 'none' option on the payment details screen (that would allow you to download free items) ? If you are being prompted to review your account then you could see if this post by mountaingoatgirl lets you do so without needing to enter credit card details : https://discussions.apple.com/message/24303054#24303054 -
Iphone 4s can't turned on, goes total black. Tried to press button and main button at the same time, but not working. what should I do?
recovery mode
open itunes on computer
plug cable into computer not iOS device
turn phone off
hold home button and plug cable into phone. do not release home button until an itunes graphic appears on device.
look to computer should have message about recovery mode click ok and restore
Peace, Clyde
if u need an article see
http://support.apple.com/kb/HT1808 -
I have somehow linked my Apple ID and icloud ID to 2 different iphones. I need help on how to disconnect one of the iphones from my ID and give it a new one. Hopefully without losing all of the saved information on the phone (contacts, pictures, etc)
Can anyone help me with this?Hey shelldolfin,
Thanks for the question. To disassociate a phone from your Apple ID and iCloud account, simply sign out of the following services:
- Settings > iCloud (When prompted, opt to keep the information on your phone)
- Settings > Messages > Send & Receive
- Settings > FaceTime
- Settings > iTunes & App Store
For further information, see this related article. While it refers to what to do after you change your Apple ID, you can use the helpful information to achieve your end goal:
Apple ID: What to do after you change your Apple ID
http://support.apple.com/kb/HT5796
Thanks,
Matt M. -
Hi I downladed minecraft of tongbu, and it asked for Apple ID, it crashed I think it is used to get Apple ID and use it on MY credit card please tell me what to do. I do not want to factory reset because I have a lot of gaming progress, tell me what should I do, I beg you.
Hello there wkertisrags,
It sounds like you are concerned about your Apple ID security. I would start by resetting your Apple ID password with this article:
Apple ID: Changing your password
http://support.apple.com/kb/ht5624
You can also add some enhanced security with Two-Step Verification, and here is some more information on that:
Frequently asked questions about two-step verification for Apple ID
http://support.apple.com/kb/ht5570
If you feel your account data or security has been compromised you may want to reach out to our Account Security team with this article:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thank you for using Apple Support Communities.
Take care,
Sterling -
i bought macbook air from my friend and he dont have the apple id which he used when he bought it so my window crashed and i tried to reinstall the window but i dont have the apple id what should i doo please help
The first thing to do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. You — not the previous owner — must do that. How you do it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
1. You don't own another Mac.
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller — not from eBay or anything of the kind. If the machine has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for some MacBook Air models. For early MBA models, you may need a USB optical drive or Remote Disc. You should have received the media from the previous owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To boot from an optical disc or a flash drive, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
If the machine shipped with OS X 10.7 or later, you don't need media. It should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
2. You do own another Mac.
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to create a bootable USB device and boot the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can boot from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
Once booted in Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
After partitioning, quit Disk Utility and run the OS X Installer. You will need the Apple ID and password that you used to upgrade. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
Then run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.
3. Other issues
If you see a lock screen when trying to boot from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another authorized service provider to be unlocked. You may be asked for proof of ownership.
If the previous owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. -
I am trying to create a free Apple ID for my sister that has a learning disability. I created the account but it is asking for a credit card for which she does not have. What should I do?
Create a NEW account/ID for her using these instructions. Make sure you follow the instructions. Many do not and if you do not you will not get the None option. You must use an email address that you have not used with Apple before. Make sure you specify a birthdate that results in being at least 13 years old
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card -
I downloaded a few games that has ingame bonuses as well where you have to pay to unlock a few features but these games doesn't show up on Purchased App page so i'm worried that if i unistall them I'll have to pay for everything again. I noticed that the game site says recently it has a game update. what should I do?
thxWait until later. Apple's download and activation servers are very busy now.
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I have multiple devices all under the same id and email but I don't get multiple icloud storage space and it's running out!
Can anyone help as I've just bought an iphone for my daughter and would like to link it as well.
Thanks in anticipation of your help.One icloud account gets a 5 GB of storage, regardless of the number of devices connecting to it. But you're in luck, you can buy more storage for the account if you are running low.
As for your daughter, be sure to get her own icloud account, otherwise she'll end up getting all your email, contacts, etc. And if she deletes any of this data, it will be deleted on your devices as well. Note: you can all keep using the same ID for the itunes store for sharing purchased items.
To create a new icloud account, go to
http://www.apple.com/icloud/setup/ -
I changed my Apple ID and all was good except for my mac. A window keeps popping up with my old ID for the iCloud. I ran out of solution. can some help
Sign out of iCloud on your Mac, then sign back in with the new ID.
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If two people share the same computer, but have separate itunes account, Apple ID, and icloud and one of them downloads an app will it also go into the other persons account since y'all use the same computer
If you have separate user accounts on the computer, then your downloaded apps are stored in your iTunes Library. See the following for dealing with having multiple users on the same computer: How to use multiple iPhone, iPad, or iPod devices with one computer.
Using More than One iDevice on the Same Computer
This applies mainly to couples who are adding another device and do not want their email, messages, etc. being duplicated on both devices. To begin read: How to use multiple iPhone, iPad, or iPod devices with one computer. You need to establish a separate Apple ID and password for whomever will use the new iDevice. See Apple - My Apple ID and Frequently asked questions about Apple ID. The easiest way is to do this on the computer using iTunes: iTunes- How to set up an Apple ID within iTunes.
On the computer create a new user account for the person with the new iDevice. This will be the user account that person will always use. He/She will no longer use the other user account. This way that person will have a separate iTunes Library
Start by transferring the new device(s) to a new account along with all your data. Save any photo stream photos that you want to keep to your camera roll (unless they are already in the camera roll) by opening your Photos app, tap on Albums icon at the bottom. Now, tap on My Photo Stream album; tap Select; tap on the photos you want to select;, tap the share icon (box with upward facing arrow) in the lower left corner; then tap Save to Camera Roll.
If you are syncing notes with iCloud that you want to keep then you need to open each of your notes and email them to yourself. Later you can copy and paste the text into new notes created in your new account.
Tap on Settings > iCloud > Delete Account (only deletes it from this device, not from iCloud; the person keeping the current account will not be affected,) provide the password to turn off Find My Phone and choose Keep on My iDevice when prompted. Sign in with a different Apple ID to create your new account. Choose Merge to upload your data.
Once you are on separate accounts, you can each go to icloud.com and delete the other person's data from your account.
Note: The essence of the above was created by user, randers4. I
have made substantial changes to improve readability and syntax. -
HT1420 How to make Apple ID and iCloud the same Id?
How to make Apple ID and iCloud ID the same after they have been created?
iTunes keeps asking for ID and passwords that were created differently.You can't im afraid. I wanted to do the same and got the following from Apple:
I am sorry, you cannot update your email address to MobileMe address as each Apple ID is unique.
Ross, I would like to let you know that, you cannot change your Apple ID if it was at any time a .Mac or MobileMe email address, even if your subscription has ended or been canceled.
The email address that ends in .me is already an Apple ID as well, as when you set up a MobileMe email its automatically set up as an Apple ID. So you cannot use this email address on another account. It is permanently associated with your MobileMe Apple ID.
This article provides helpful information when choosing which Apple ID to use with iCloud:
Apple IDs and iCloud
http://support.apple.com/kb/HT4895
This page also covers topics such as moving MobileMe accounts to iCloud, managing your Apple ID, and how to get content purchased with multiple Apple IDs onto your iOS device.
I hope this information was helpful. If you require further assistance, please do not hesitate to reply to this email and I will be more than happy to assist you further.
Sincerely,
Thenmozhi
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
I wrote back and tried to escialte the issue but got no where. The whole thing is very disappointing and I hope Apple sort it out eventually. -
I found My iPhone contacts on my friends Iphone we both have 4s! But we use the same apple ID and ICloud ID! How can undo what happened? all my private stuff is now on his phone!!! help me plz!!?
Of course if you are both connected to the same iCloud account you have the same contacts - what did you expect?. The contacts live on the server and are read from there by the devices; so as you've both managed to sync your contacts up to iCloud they are now inextricably mixed. You can only delete your contacts by deleting individual ones, and doing that will delete them from your phone as well.
You can only unravel this by
1. In the iCloud contacts page at http://icloud.com, select all the contacts, click on the cogwheel icon at bottom left and choose 'Export vCard'.
2. Sign out of System Preferences>iCloud
3. Create a new Apple ID and open a new iCloud account with it for your own use.
4. Import the vCard back into the iCloud contacts page.
5. Go to http://icloud.com and sign in with the original ID. This is now his ID. Work through the contacts individually deleting the ones you don't want him to have. When done sign out and advise him to change his password.
6. Go to the new iCloud account and delete his contacts individually.
Of course if you have also been syncing calendars and using the same email address there are problems with doing this. -
Dear Support Team,
Every time i tried to logon Icloud its gives me wrong user name or password and at the end it show me error " This Apple ID is valid but is not an ICloud Account" then how can i use one account for same Apple ID and ICloud?
ThanksIt is not possible to create a new iCloud account using a Windows machine. You must create the account using a Mac (10.7.5 or more) or an IOS device (iPhone etc). Once that is done you can sign into and use the account on your Windows machine.
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i was doing the software update to my iphone 4s and my phone died. i pluged it in and when it turned on after the white apple the screen showes the blue itunes logo over the word itunes over an image of a charger. i tried reseting my phone. i cant figure out how to get past this point
See Here > http://support.apple.com/kb/HT1808
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