My apple ID email is no longer valid.
I gave up trying to change the email and just made a new apple ID account. I went in to setting in signed into my new account, but whenever i go to the app store to update or purchase new apps the old email still comes up. At this point i really dont care if I lose all my apps i will re download them. Can someone just please tell me how to completely get rid of the old apple ID account and be able to use the new ones?
Also will this cause me to lose my contacts and photos?
You need to sign out of the store and then sign in with the new AppleID. However, you cannot simply re-download your old apps with the new AppleID. Purchases are permanently tied to the AppleID used when making the purchase, and ONLY that AppleID will allow you to update or redownload the apps you've already purchased with the old AppleID. Otherwise, with the new AppleID you will need to actually re-purchase your apps.
Is this the site you used to try to change your primary email address - https://appleid.apple.com/ ?
Similar Messages
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i couldn't answer my security questions and when I tried to reset my password it sent it to an email that is no longer valid. Can I change my apole id?
You can create a new account, but all of the purchases that you did on your existing account will remain tied to that account, so only that account can potentially redownload them, authorise them on a new computer's iTunes and download updates to its apps.
To reset the account's security questions and/or password, if you don't have access to the email account then contact Support in your country to get them reset.
Contacting Apple about account security : Contact Apple for help with Apple ID account security
If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset you can then update your primary email address and add a rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses
Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID -
How do I disable my old apple ID where I have 1) forgotten the password, 2) the email is no longer valid (so they can't send me my password) and 3) it has my incorrect birthday (so I can't answer the security question to have them send me a new password)?
Also, I set up a new apple ID on my iphone, but it won't accept my itunes card. It says I need to complete all the information highlighted in red. However, there is no information highlighted in red. It seems to want me to put in a credit card. Is there any way around this?You posted in the iPad forum instead of the iPhone forum. To get answers to your question, next time post in the proper forum. See https://discussions.apple.com/index.jspa I'll request that Apple relocate your post.
Cheers, Tom -
I got the new iPhone 5, and all is well, but when I wanted to download a new app, I got a message asking me for the answers to my security questions. I don't even recognize the questions, let alone know the answers. My rescue email is no longer valid, so how do I continue using my ID?
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
Rescue email is no longer valid and I do not have the answers to the security questions in order to change it. What are my options?
https://appleid.apple.com
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I have reset my rescue email as the email is no longer valid but it has not changed in the secure account section please help
Hello
Try restoring the device and setting up as new.
If it is still shows an iCloud activation lock, then it's on an iCloud account
The wrong device was removed from an iCloud account.
Check any other Apple IDs you might have at
iCloud.com
Get signed into them and remove that device.
I wish this was the first time I seen this.
Best of Luck -
How do i get things sent to my recovery email, my apple id email is no longer in use
How do i get things sent to my recovery email, my apple id email is no longer in use
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
I have two different email accounts/IDs because one of my account email's is no longer valid, therefore I am unable to verify it via the varification email. I can not use my current email/apple ID to change it to becuase it is set as my backup on the first account. So frustrating because I am now paying for two seperate iclouds and cloud music storage as well. Just bought my mac and I am having trouble getting music onto my iphone because the majority is on the old, non valid email address account but I have to use my current apple ID on my iphone.... any suggestions on how to not lose everything and have it all in one place would be great! Thanks!
You are going to need to change the email address you use with your old ID. Once you have got access to your old account you will then log into both accounts at the same time on your Mac and transfer your data to a single account. We can do this later, but need you to get access to your old account first.
My Apple ID -
Forgot password and email is no longer valid
Hi I'm in a vicious cycle here. Just got a new phone and I can't activate skype on it (I use it all the time on my PC) because I can't remember my password and the email address on my account is no longer valid (old work email and I don't work there anymore). All the FAQs and help solutions seem to require a valid email for password reset. Live help does not seem to be working. I asked for an response to me new email a week ago but customer support has not responded. I'm in my account all the time on my PC but of course it won't let me change the password with out puttiung in the old one or it insists on sending a link to the invalid email address that I can't change without knowing my password. Any ideas?
Call Apple Corp, they have a dedicated department for Account Security etc..
Have ALL your paperwork to hand............ -
My icloud apple id email is no longer accessible to me
i have an old email address that i no longer have access to for my icloud apple i.d. i cannot log in as i have forgotten the password. How can I amend the email address to be the same as my itunes apple id?
Hi ua10d2me!
I have a couple of articles here that can help you resolve these issues. First is an article about changing your recovery email address for your Apple ID:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Once you have completed that, you can follow the steps in this article to change your Apple ID email address:
Apple ID: Changing the email address you use for your Apple ID
http://support.apple.com/kb/HT5621
Thanks for coming to the Apple Support Communities!
Regards,
Braden -
i have an old apple id coming up on my iphone. i do not have a valid password and every attempt to reset it either by email or by questions does not work. When i select email to reset i do not receive an email in any of my mail boxes. when i select ask questions - my answers do not match
please helpIf you're talking about an old iCloud ID, you have to delete the old account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with the ID you wish to use. If you don't know the password for your old ID, or if it isn't accepted, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Tap edit next to the primary email account, tap Edit, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
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Forgot itunes password and email address no longer valid
I'm trying up download apps on my iPad and I have 3 problems:-
1. the default email address on iTunes no longer exists (was my husbands old email)
2. I don't know the password
3. When I select security questions and put in my birth details it says they aren't valid either
Any suggestions please?
I have another apple ID but It always defaults to the one that isn't valid, is there a way of changing the default ID to my own?
ThanksIs it not the case that if you reset to factory settings then you won't be able to retrieve the apps you've already paid for which are assigned to the old password
I have this exact same problem -
Help I can't remember my security question answers, and my rescue email on your records is no longer a valid email as I no longer work at that organisation. How can I reset my security questions or reset my rescue email?
Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions -
How can I retrieve an ex employees Apple ID password when she can't even remember it? Plus Apple ID used to her company email address, which no longer exists for her. Apple support says it will send an email to her so I can change the password, but I'll never get it, since her email no longer works, she is not with us no more. Help please! I need to pass this iPhone to another, new employee.
You cannot retrieve her password. Note the Apple ID, in Apple's eyes, belongs to _her_. It is not the property of the company. If she wishes to reset the password, she can go to the Apple ID site: https://appleid.apple.com/ and try and change it. If she doesn't know the password and has no access to the email address it may prove challenging if she provided no backup email address.
But I'm not sure this is the root of the problem. If the iPhone is locked using "activation lock" and it's running iOS 7 then yes, it will need to be unlocked. If your company has proof of purchase of the iPhone, you may wish to try contacting AppleCare. Otherwise, she can release it by going to her iCloud page and disabling it.
Some relevant resources:
http://support.apple.com/kb/HT5818
http://support.apple.com/kb/HT5927 -
The email which was used for my iCloud and Applie ID is no longer available to me and the password is not being recognised. I need to update my iphone to the new iCloud account and I am unable to delete the old as it keeps asking for the pasword for the old id / email to turn off Find my iPhone
Well if he /forgot/ his apple id then what he should do is to look up all of his email addresses to try to get the crendential's back...if he can't remember that then your brother gave you a beauitful paperweight, I hope you didn't pay for it
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