My apple id for icloud is linked to an invalid email address and i do not have the password for the account. I need to delete the account to access my icloud on my iphone. any ideas?
my apple id for icloud is linked to an invalid email address and i do not have the password for the account. I need to delete the account to access my icloud on my iphone. any ideas on how to override this issue?
If you updated the old ID at one point to create your current iCloud ID, temporarily recreate the old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
Similar Messages
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I am having trouble getting my updates on my apps. The email address no longer exists. I have set up a new appleid and password. However my old email address keeps showing up and I do not know the password. Can anyone help me?
Items are permanantly associated with a single AppleID used at the time of the purchase.
You will have to contact Apple about the non-working e-mail and forgotten password. It's kind of like going to the police and saying you know that red car in the corner of the parking lot is yours but you don't have the papers for it and you have lost the key to the door.
http://www.apple.com/contact/ - many contact options, including web site feedback and legal.
Apple ID Support - http://www.apple.com/support/appleid/ -> Apple ID FAQ -->
I no longer have an email address that was also my Apple ID. Can I still use the email address as my Apple ID?
Apple recommends you change your Apple ID to your current, working email address. This will not create another Apple ID, it will only change it to your working email address. See How to change the name you use for your Apple ID if you'd like more information. -
My iphone storage is full and I do not have enough storage for upgrades or to take more photos/videos, download apps, etc. I do have my photos/videos ON for icloud sync but not sure if I can safely delete them from my iphone to make room. And if I can delete them from my phone how do I access them on my icloud? I logged in for the first time and do not see where to access photos/videos?
You can't just store photos on icloud. They can be included as part of a backup or when using photo stream to sync photos from one device to another, but 1) photo stream keeps photos for up to 30 days after which they are deleted from the servers, and 2) never rely on a backup to icloud as a way of storing photos. (When photos are deleted from the device, they are no longer on recent backups, and older backups get deleted in short time.)
When it comes to photos, users should sync them to a computer for archiving. Then they can delete the photos from the device, as the computer will have copies.
Photos in backups on icloud cannot be viewed on icloud.
Read this... import photos to your computer...
http://support.apple.com/kb/HT4083 -
I have forgotten my password for icloud, have an invalid email address and do not know my security answers. How can I transfer all my data from my old iphone to the new one?
In this case you won't be able to do that?
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Tried to upgrade os4 to os7 but could not due to "find my iphone" still turned on.
Could not turn it off at that stage so set up as new iphone. Now icloud will only accept past id email address and password which i no longer have,
but itunes on my phone has my correct current id and password. I need to restore my back up from itunes, i did not use icloud.
Any help please.
I did try yesterday but did not realise at that time that itunes had correct apple id. Hopefully this is a good thing!Thank you for your prompt reply.
I have looked at icloud.com/find numerous times and my iPad is not showing at all (see picture below). As I said I did turn off 'Find My iPhone' on my iPad and then erase all settings and data before taking it to the repair centre.
The gentleman at the repair centre said that the device won't restore because "Apple thinks that 'Find My iPhone' is still turned on" (I'm repeating what he said). -
Bought a new 4s and need to transfer photos from iCloud to new device. iCloud is giving me an old @me address. I do not have the email or pw for the iCloud account. How do I retrieve this information? Thanks.
If you need to change the iCloud ID on your new phone you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with the ID you wish to use. If you don't know the password for your old ID, or if it isn't accepted, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
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My friend's iPod touch 5th gen is locked somehow for 41 years and she does not have a backup. Is there a way to unlock the iPod without restoring it or loosing the pictures and videos from the camera roll, the applications can be redownloaded and she had no music. Is there any known bug about ipods locking on their own because no one seemed to have tried to bypass the 4 digit code and it is locked for 26 million minutes.So thank you if anyone has any information or help for us.
Your friend may have placed the ipod next to an object that repeatedly pressed the screen. Under certain circumstances this can lead to what appears to the iTouch to be failed attempts to access the system. After repeated failed attempts, the Touch increases the waiting time required for the password and may ultimately lock in the way you describe.
It's been a while since this was posted, but this might be informative to someone else who finds themself in a similar predicament. -
use a imac os x 10.4.11. I can't access my mail as of late yesterday. Is there a system problem or can I now longer use my .mac email address. I do not have any other device including a phone. thanks
I reset the password. As you instructed, but that was not enough to solve the problem.
To solve the problem I also did the following:
For my user name I included @me.com., but I'm not sure that made any difference.
I think the key to solving this was that I pushed past the error I got on the Outgoing Mail Server window. I wasn't sure I should do that but I was desperate:
Next I got this window and checked SSL.
That was it!
Finally I went into account preferences and checked the outgoing mail server settings to be sure the server port was correct. It was.
Thank you for your help. -
use a imac os x 10.4.11. I can't access my mail as of late yesterday. Is there a system problem or can I now longer use my .mac email address. I do not have any other device including a phone. thanks
I believe they discontinued all mobile.me accounts yesterday. It's been in the planning for a long time with lots of notification. I believe you can still get access to the e-mail from Tiger but you'd need to browse past discussions on this forum for details on how.
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My iPhone is set up with my old iCloud details - how do I change it to my new Apple ID - my email has changed. I can't remember old password and it's not recognising my date of birth. I no longer have the trusted device or key thing??
Try going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
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My apple ID is my dads email as my whole family uses it. for the Icloud account (which we don't use but want to delete) the email somehow changed to my sisters email. I want to delete the account but can't as 'find my iphone' needs to be turned off. no-one knows the password so i can't turn off 'find my iphone' and delete the account. I've tried resetting the password but no email was sent to my sisters email regarding resetting the password, i think it's because her email isn't an apple ID but i have no clue. i went to the apple store last week and the genius somehow deleted it. i backed up my phone with my apple account on icloud as i couldn't do it on my computer. i got a new phone yesterday and icloud has logged onto my sisters email but with no password. i need to delete her account so i can put mine on and restore my phone.
If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contactAppleCare, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do. -
I have tried to change my Apple ID and was successful but when I go to the App Store my Apple ID appears as the old one. I no longer have a password for it. Now I can't download anything. What do I do?
Your apps were purchased under the old ID, so they will have to be deleted and re-purchased/downloaded under your new one.
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How do I delete and iCloud account that has a former email address and I can't remember the password. All attempts to recover the password have failed!!
Hello there, Gary7023.
The following Knowledge Base article made prove useful for you with the issue you're having:
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/TS5223
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D. -
I have changed my email address which I sucesfully did on my laptop,however when I connect my iphone it still has my old email address and will not accept either my old or new password.Do I have to uninstall and reinstall again.Please help.Any suggestions.Regards Mark
Settings > Store > Sign out.
Sign in with the new credentials. -
Can anyone help my son has icloud on his phone but registered on my old email address and we cannot delete it as we cannot remember the password... I no longer have access to email address to cannot get them to resend password.
As long as you are going to be able to verify to Apple that your son is account owner, they may be able to help you to reset password.
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