My Apple ID has been disabled; How do I get it back?

I feel like "Peggy" on the Visa commercial when I called help support at Apple. I dont know if it happened during the "iCloud" movement...but I got an automated email stating that I have purchased something and it is awaiting to be downloaded...I checked my iTunes account and a new person with all their contact information was in my iTunes. I honestly dont think anything fraudulent was happening...just something went wrong.
I contacted via the email option...I recd an email back a day later and called me "Peggy"...since this is the new person in my account now...several emails later and many mentions that my name was not Peggy...I still was referred to as Peggy...I was getting no where fast.
I called the Apple help and got nowhere...they stated since I was already being "helped"...they were not able to help...whatever....I emailed my person again...only to be told to I need to create a new apple ID....that my old ID someone already had.....dah!!!! I still am the owner of the old ID????
So, I created a new ID...new email address to get into itunes through my laptop....
Here is the issue...when I log into iTunes through my iPhone...it states my Apple ID has been disabled....my iPad as well.
Please someone help me.....I want my old ID back since it is mine....I want my old (current) email...back.
Thanks...

Contact the stores support staff at http://www.apple.com/emea/support/itunes/contact.html

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