My Apple ID is no longer working, what is the cause and solution to getting it back?
A few days ago, my Apple ID stopped working. over the last week, i have been trying to recover thru the normal website process. There are two options on the website - have a temp password sent to your email OR answer a security question in my case BIRTHDATE. When requesting they send a temp password, the procuess would seem to complete, but I never got an email (not in 'junk' folder either). When entering the answer to the secret question, that did not work either.
We have been trying many different tactics and nothing has worked...until today.
We decided to try establishing a new Apple ID. AND we used the same ID. It accepted it! We are now facing issues with finishing the set up of the account thru iStore, we are hung up on the credit card entry (we are living overseas, but entering with valid US credit cards).
Not so concerned about the latter issue. I am worried that we were able to re-establish an Apple ID using the original. The system is treating it as if it never existed.
I've gone thru the community support site, and it seems like others have had similar issues, but in the threads I've read, there never seems to be a resolution to the issue.
Help!
With the amount of information you've provided it's impossible to offer a potential solution. We can't see your computer so we need to know some details of your problem and setup, i.e.:
what version of iPhoto are you using?
what system version are you running?
what fixes have you tried?
where is you library located?
did you apply any updates or upgrades just prior to the problem occurring?
are you running a "managed" or "referenced" library?
what type of Mac?
how much free space on your boot drive?
OT
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I have a bright spot on the screen of just purchased iPad mini 32. What is the cause and solution?
I have a bright spot about quarter inch circular on the display of just purchased iPad mini 32 g . Does anyone know the cause and solution?
If you just purchased the tablet, take it back to an apple store and have it replaced.
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Hello, I've updated the iPhone I have got I have a problem I hope you respond to some of the applications no longer work, such as the safari and skype and many applications are no longer working with the ios7.0.4
Standard troubleshooting...
1. Try a Restart by pressing the sleep/lock button until you see the slider. Slide to power off. Restart by pressing the sleep/lock button until you see the Apple logo.
2. Try a Reset by pressing the home and sleep buttons until you see the Apple logo. Takes about 5-15 secs of button holding and you won't lose any data or settings.
3. Remove apps from Recently Used (multi-tasking) list...
- From any Home Screen, double tap the home button to bring up the Recents List
- Swipe up on the app preview card to remove it from the list
- Press the home button when done.
4. If still a problem restore with your backup.
5. If still a problem restore as new, i.e. without your backup. See how it runs with nothing synced to it.
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What is the availablility and cost of getting the glass on my 3GS replaced?
What is the availablility and cost of getting the glass on my 3GS replaced?
Apple doe snot do this.
You can buy an out of warranty replacement:
Out-of-Warranty Service
If you own an iPhone that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will service your iPhone for the Out-of-Warranty Service fee listed below.
iPhone model
Out-of-Warranty Service
iPhone 4S
$199
iPhone 4, iPhone 3GS,
iPhone 3G, Original iPhone
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A $6.95 shipping fee will be added if you arrange service online or by calling Apple Technical Support. All fees are in U.S. dollars and are subject to local tax.
When setting up out-of-warranty service, Apple will request credit card pre-authorization for the maximum service fee listed above. This amount will be deducted from your credit limit. The final service fee we charge will be determined during testing and may be less than the service fee listed above.
Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPhone that has failed due to contact with liquid may be eligible for out-of-warranty service.
Apple reserves the right to determine whether or not your iPhone is eligible for Out-of-Warranty service. iPhones that are repaired or replaced have a 90-day limited hardware warranty or assume the remainder of your standard warranty or AppleCare service contract coverage, whichever is longer. Please see Apple's Repair Terms And Conditions for further details."
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne -
Every time I close my Firefox browser I receive the following error message (see details below).
FYI:
-- I am running the current version of Firefox.
-- I had no problems with this error message until my computer was recently attacked by 2 viruses:
` SystemFix
` Win7 Antivirus 2012
Both viruses have since been cleaned from my computer. However, I am still receiving this error message.
Here are my questions:
* What are the cause and fix for this problem?
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I look forward to any feedback and support you might be able to provide.
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Error Message
NS_ERROR_FILE_ACCESS_DENIED
Component returned failure code: 0x80520015 (NS_ERROR_FILE_ACCESS_DENIED)
[nsIFileOutputStream.init]
File: undefined
Line: 857
Stack: undefinedEvery time I close my Firefox browser I receive the following error message (see details below).
FYI:
-- I am running the current version of Firefox.
-- I had no problems with this error message until my computer was recently attacked by 2 viruses:
` SystemFix
` Win7 Antivirus 2012
Both viruses have since been cleaned from my computer. However, I am still receiving this error message.
Here are my questions:
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I look forward to any feedback and support you might be able to provide.
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Error Message
NS_ERROR_FILE_ACCESS_DENIED
Component returned failure code: 0x80520015 (NS_ERROR_FILE_ACCESS_DENIED)
[nsIFileOutputStream.init]
File: undefined
Line: 857
Stack: undefined -
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Sophia,
Be sure to look closely for the app in all of your user created folders. -
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I can't follow your meaning. What does connect directly to your ISP mean?
Did you mean turning off WiFi but turning on Cellular Data on your iPhone? -
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What software, and what version?
Cloud programs do not use a serial number... you sign in to your paid Cloud account to download and activate programs
Credit card https://helpx.adobe.com/utilities/credit-card.html
Change Account https://forums.adobe.com/thread/1465499 may help
http://helpx.adobe.com/creative-cloud/kb/renew-extend-restart-ccm.html
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THE LINKS AT THE TOP OF ANY WEB PAGE NO LONGER WORK. wHAT COULD BE CAUSING THIS
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That is a problem with the Yahoo! Toolbar.
*https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
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*https://support.mozilla.com/kb/Safe+Mode -
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I RESOLVED THE ISSUE. I uninstalled the converter. Re installed after a cold boot.
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Since Firefox was recently updated, customers who use Firefox as their browser can no longer place items selected at our e-commerce site into their shopping cart. We are not experiencing this problem with customers who use IE as their browser.
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My Apple Macbook Pro Keeps Randomly Restarting, What's the issue and how do I fix it?
My Macbook Pro keeps spontaneously restarting. I thought the issue was the bad battery, so I replaced it. Even with the new battery I'm having this issue.
Specs:
MacBook Pro
15-inch, Mid 2010
Processor: 2.66 GHz Intel Core i7
Memory: 8 GB 1067 MHz DDR3
Graphics: NVIDIA GeForce GT 330M 512MB
Serial Number: W80300FTGD6
Software: OSX 10.9.1 (13B42)
Anonymous UUID: 0B83DDE7-EB46-02F6-8BBB-BC10384FF5D1
Mon Jan 13 15:06:45 2014
panic(cpu 0 caller 0xffffff7f8dba9fac): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80fdb8c000 0x0a5480a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.12/src/Apple MuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 0), Frame : Return Address
0xffffff80fbe62ea0 : 0xffffff800b822f69
0xffffff80fbe62f20 : 0xffffff7f8dba9fac
0xffffff80fbe62ff0 : 0xffffff7f8c2be53d
0xffffff80fbe630b0 : 0xffffff7f8c38ad9e
0xffffff80fbe630f0 : 0xffffff7f8c38adfc
0xffffff80fbe63160 : 0xffffff7f8c60f5be
0xffffff80fbe63290 : 0xffffff7f8c3aed41
0xffffff80fbe632b0 : 0xffffff7f8c2c508d
0xffffff80fbe63360 : 0xffffff7f8c2c2bae
0xffffff80fbe63560 : 0xffffff7f8c2c44d7
0xffffff80fbe63630 : 0xffffff7f8d1d65bf
0xffffff80fbe63700 : 0xffffff7f8d200993
0xffffff80fbe63780 : 0xffffff7f8d1e8cc0
0xffffff80fbe637e0 : 0xffffff7f8d1e95ba
0xffffff80fbe63830 : 0xffffff7f8d1e9934
0xffffff80fbe638a0 : 0xffffff7f8d1ea1a8
0xffffff80fbe638e0 : 0xffffff7f8d1b71ca
0xffffff80fbe63a60 : 0xffffff7f8d1e6b20
0xffffff80fbe63b20 : 0xffffff7f8d1b5cb9
0xffffff80fbe63b70 : 0xffffff800bccc226
0xffffff80fbe63b90 : 0xffffff800bccd821
0xffffff80fbe63bf0 : 0xffffff800bccb28f
0xffffff80fbe63d40 : 0xffffff800b8b6008
0xffffff80fbe63e50 : 0xffffff800b826bb1
0xffffff80fbe63e80 : 0xffffff800b8139b5
0xffffff80fbe63ef0 : 0xffffff800b81e003
0xffffff80fbe63f70 : 0xffffff800b8c921d
0xffffff80fbe63fb0 : 0xffffff800b8f3e26
Kernel Extensions in backtrace:
com.apple.driver.AppleMuxControl(3.4.12)[A4934A66-0E30-36E9-984A-650481102449]@ 0xffffff7f8db9c000->0xffffff7f8dbaefff
dependency: com.apple.driver.AppleGraphicsControl(3.4.12)[661E3C87-5B97-3272-88FF-B9BA9B6E2 4ED]@0xffffff7f8db94000
dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f8c124000
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f8beba000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f8c21a000
dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f8db97000
com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f8c26d000->0xffffff7f8c4dcfff
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f8beba000
dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f8c25d000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f8c21a000
com.apple.GeForceTesla(8.1.8)[7DAF283F-6FD3-3783-B3CC-D23964F1B9B8]@0xffffff7f8 d1a4000->0xffffff7f8d26efff
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f8beba000
dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f8c25d000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f8c21a000
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f8c26d000
com.apple.nvidia.classic.NVDANV50HalTesla(8.1.8)[3666E0FC-87C7-3329-BD8C-2F1ADE D100A4]@0xffffff7f8c4e7000->0xffffff7f8c793fff
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f8c26d000
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f8beba000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
13B42
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide: 0x000000000b600000
Kernel text base: 0xffffff800b800000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 3771247394297
last loaded kext at 642747368307: com.apple.filesystems.smbfs 2.0.0 (addr 0xffffff7f8dcac000, size 335872)
last unloaded kext at 342485944784: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f8dcac000, size 57344)
loaded kexts:
com.apple.filesystems.smbfs 2.0.0
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 100.14.11
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 2.5.3fc1
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.GeForceTesla 8.1.8
com.apple.driver.AppleIntelHDGraphics 8.1.8
com.apple.driver.AppleMikeyDriver 2.5.3fc1
com.apple.driver.AppleIntelHDGraphicsFB 8.1.8
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleMuxControl 3.4.12
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleIRController 325.7
com.apple.driver.AppleUSBCardReader 3.3.5
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.iokit.SCSITaskUserClient 3.6.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.4.0
com.apple.driver.AppleUSBHub 650.4.4
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleAHCIPort 2.9.5
com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.AppleUSBEHCI 650.4.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.AppleGraphicsDeviceControl 3.4.12
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.5.3fc1
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.4fc11
com.apple.kext.OSvKernDSPLib 1.14
com.apple.nvidia.classic.NVDANV50HalTesla 8.1.8
com.apple.nvidia.classic.NVDAResmanTesla 8.1.8
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.AppleHDAController 2.5.3fc1
com.apple.iokit.IOHDAFamily 2.5.3fc1
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.driver.AppleGraphicsControl 3.4.12
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.iokit.IOSurface 91
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.iokit.IOBluetoothFamily 4.2.0f6
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.5.1d27
com.apple.driver.AppleSMC 3.1.6d1
com.apple.driver.AppleUSBMultitouch 240.6
com.apple.iokit.IOUSBHIDDriver 650.4.4
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 650.4.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.0
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
com.apple.iokit.IO80211Family 600.34
com.apple.iokit.IOUSBUserClient 650.4.4
com.apple.iokit.IOAHCIFamily 2.6.0
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.driver.mDNSOffloadUserClient 1.0.1b4
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOUSBFamily 650.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.10
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 21
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f16
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3030352E4130324C4620
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3030352E4130324C4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: Hitachi HTS545050B9SA02, 500.11 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Hub
USB Device: BRCM2070 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Internal Memory Card Reader
USB Device: Hub
USB Device: Built-in iSight
USB Device: IR Receiver
Thunderbolt Bus:15” MBP Mid 2010 models have been recalled for GPU issues. See https://discussions.apple.com/docs/DOC-5681.
Official Apple statement: http://support.apple.com/kb/TS4088
Print out a copy of your kernel panic and a copy of this Knowledge Base article and go to an Apple store or Apple Authorizes Service Provider with your machine and the documentation.
Genius reservation http://www.apple.com/retail/geniusbar/ .
or find an Apple Authorized Service Provider https://locate.apple.com/country
If it has been three years since your date of purchase then you are past the date covered by the recall but sometimes they honor it anyway. -
thanks
Reset PRAM. http://support.apple.com/kb/PH18761
Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
Start up in Safe Mode. http://support.apple.com/en-us/HT1564 -
dual g5 goes to sleep when i,m working on it every 6 seconds, wakes up when i tap the mouse but goes back to sleep in about 6 seconds.
Get Temperature Monitor to see if it's heat related...
http://www.macupdate.com/info.php/id/12381/temperature-monitor
And/or iStat Pro...
http://www.islayer.com/apps/istatpro/
If you have any temps in the 70°C/160°F range, that's likely it.
Will watch for your report. -
Galaxy s3 phone is draining battery, what is the cause and how do i fix it?
in the past week my phone goes dead within a couple of hours after its completely 100% charged. wondering how to fix this, what is draining the battery at such a fast rate? ive factory rebooted the system twice, uninstalled all my apps that I downloaded yet something is still wrong
threeboysmamma77,
Oh no. I am so sorry to hear of the battery issues. Thank you for everything you have tried already. Have you tested the device with a different battery to see if it still drains quickly? Have you also tested the device with another charger to make sure it is properly charging the battery all the way?
LindseyT_VZW
Follow us on Twitter @VZWSupport
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Ignore drop shadow on a single layer?
Is there a way in Illustrator CS4 to have the drop shadow of an object NOT appear on a particul sub-layer? The shadow needs to appear on some sub-layers, but not the "background" layer (which is supposed to appear further away, and therefore would no
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How do i get firefox to remember personal info and fill it in automatically
How can I get Firefox to memorize personal info (name, address, etc.) and automatically fill in forms when ordering products, registering for an account, etc.?
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Can I use photoshop cs5 on a 2013 iMac?
I have a new 2013 iMac running Mavericks OS and want to run photoshop cs 3 cs 4 or cs5. Is that possible? Also, is there anyway to install snow leopard on my harddrive and run photoshop cs2? Thanks