My Apple id is not being recognized by my phone.

Question

After wiping out my phone (4s) I erased everything like support page said to do to restore to iCloud. When the phone came back on allowing me to start my Iphone from original out of the box settings it says it tells me that I have to enter the Apple id associated with the device when it was originally set up, and it even shows the first letter of the id and dots up to the @ and then the rest of the email associated with the account, then you have to put in your password. After all of this it comes up stating that "Incorrect Apple ID" and even after the Genius Bar looked at it, the man told me to reset my password, he let me do it on there computer and I answered my security questions and reset the password, once again the phone said "Incorrect Apple ID" the man told me that this phone was purchased by somebody else and I had to have bought it from a individual I assured him I bought the phone from the very store I was in and the seal on the box was cut in front of me two years and one day to be exact, he then informed me I had to have set it up with another Apple id this being the only id I have ever had this statement would be incorrect also, he gave me loaner phone and set me up on one of the Apple Istore computers so I could link up with Apple Tech Support once again the lady wanted to change my password I explained to her it was the ID not the password, she said she had to do it on her end and it would work, I said ok. I gave her my Apple id, my credit card info expiration date, first six, and last four, and she then asked me my security questions after answering all three of them she said a email would be sent to me in 24 hours for me to reset my password I asked why she said "you only answered one of your three security questions correctly". What cant be possible I just entered them myself not 10 minuets prior to talking to her. I got the email today reset the password and I know you wont believe this but It still dose not work it still says "Incorrect Apple ID". What do you do when nobody from Apple cant understand what that means, all Apple is saying is change your password, My question is can you read what it says "Incorrect Apple ID" nothing to do with password!

Answer 1

Im presently on the Phone with Apple the Lady Im talking to understands its the id and not the password. I finally got somebody that listened to me. Wow and she is plesent to talk to.