My apple id is shared with two younger siblings, they have changed the security questions and i do not know the verification email address and i can't change it. what do i do?
i do not know what the email that contains the answers to my security setting are going to... i just put itunes creditgs on my apple id. now i'm unable to purchase anything without the answers. ugh. help
You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(93221)
Similar Messages
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I forget my apple Id secure question, and I can't reset it , what am I supposed to do ? Please help .....help
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"... i do this but not working -
I can't buy any thing with money on my iTunes I fregot my security questions and I can do it any other way I now my password and every thing else
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use -
I want to dowloade an apps with a money but they ask me my security question and I forgot it how can I do
You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(108399) -
I forget my answer of two security questions, there is a typo error in rescue email address. How to resolve this so that I can use my Apple ID for online shopping?
You won't be able to change your rescue email address until you can answer your questions, you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to correct your rescue email address for potential future use -
I have a problem with My Apple ID, because I have forgotten my security question and I don't have any rescue email address. Would you help me please?
It's not possible to me calling apple support, because I'm not in usa now.Then find whatever number that you need for wherever you are - in this support article - and seek help here.
http://support.apple.com/kb/HT5699 -
I am unable to purchase songs from Itunes. It asks me to answer two security questions which I do not know because I wasnt the one who created my Apple id. It has never happened to me before.
The Three Best Alternatives for Security Questions and Rescue Mail
If you do not have success with one, then try another:
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
got a iphone set the apple id n it was the wrong email address now i can't verifie it how do i delete and start over
Welcome to the Apple Community.
In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
When you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again. -
I forgot to answer two security questions, and I can not make purchases in app store
I forgot to answer two security questions, and I can not make purchases in app store
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
I forgot my apple account security questions and i can't reset them because there is no link under
hello
i forgot my apple account security questions and i can't reset them because the link forget your security question ****@apple.com doesn't show need helpHope this helps.
https://discussions.apple.com/message/24202564#24202564 -
Please help would be appreciated :)
Did yo call APple/iTunes as Ana said?
From a Kappy post
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
I'm trying to get on iTunes, I know my password but don't remember the security questions. It says it will send an email but haven't received one, I know email is right I got an immediate one when I got on the community discussion. Any ideas?
Try going to id.apple.com and signing in using Manage Apple ID. Click on the Password and Security section on the left and check the space under your security questions. If you have a rescue email, then a button will be there that can be used to send a reset link to that email. It will usually have the email address blanked out except for the first letter.
The only other way to reset the questions would be to call Apple Support at 1-800- MY-APPLE and have the account security team look at your ID. They will ask you for a temporary support pin and one other piece of secure information from the account, such as your current security questions, the credit card linked to the account, a device serial number, or a verification code that they can send to your devices. The support pin can be gathered using the same id.apple.com page. It is in the bottom-left corner of Password and Security. The support pin cannot be skipped, but the second piece of information for the verification can be whatever of the options they give works best for you.
Once they have the support pin and one other piece of information to confirm your identity, they can reset your security question without needing to send you an email. Just sign out of appleid.apple.com while they send the reset, and when you sign back in the Passwords and Security section will change to ask you for new security questions and your birthdate.
Good luck! -
Please help me because it's not the first time the account has been hacked, every time i found out that it was hacked i changed the password, but this time it is not easy because he changed the alternative email-adress and the security questions.
Call the Apple support phone number for your country:
http://support.apple.com/kb/HE57
and the 1st tier agent should be able to assist you or transfer your call to the Account Security team.
Regards. -
After updating Apple TV to 7..2, neither NHL or MLB TV recognize my location and will not let me access content. They say I am in a blackout local market, but I am not. Troubleshooting with MLB was unable to resolve the issue and it has been elevated there. Any thoughts on how to resolve?
After updating Apple TV to 7..2, neither NHL or MLB TV recognize my location and will not let me access content. They say I am in a blackout local market, but I am not. Troubleshooting with MLB was unable to resolve the issue and it has been elevated there. Any thoughts on how to resolve?
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I followed these instrcutions and it is very frsutrating seeing as I have to answer my security questions to reset them ? When i cannot remember them. I already scheduled a call with Apple. The closest time available was Friday but I wantto see if i can fix it beforethen.
i know how you feel. im about to just give up and call apple support. it will be a lot faster than sitting around. Im sorry i wasnt much help.
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