My Apple ID was hacked, how do I retrieve it?

My boyfriends phone was stolen by his cousin and they hacked his email and changed the Apple ID and password, how do I retrieve it?

First of all cancel your Credit card(s) used with your AppleID to prevent further transactions, if you have not done so. Then call the Apple support phone number for your country: Here is a list -
http://support.apple.com/kb/HE57
And tell the operator that you urgently need to talk to the account security team.
And report the theft to the authorities.

Similar Messages

  • My apple ID was hacked - how do I delete it entirely so I can open a new one????

    i got an email saying that 'fruit ninja' was purchased on my apple ID account - I didn't purchase it so i followed the instructions to change my password. 
    when i logged in my account was either hacke by someone or somehow confused with someone elses.... my email address was tied to someone else's adddress, phone number, credit card etc - I just want to delete my account and start over, but i can't figure out how to delete.  and of course there is no tech support for this... even though they require my credit card on file......

    Of course there's Tech Support for this:
    http://www.apple.com/support/itunes/contact/
    iTunes > iTunes Store > Account Management > iTunes Store account security

  • The hotmail address i use for my apple ID was hacked and i no longer have access to it, this is stopping me from accessing any of my icloud or itunes. how can i fix this?

    The hotmail address i use for my apple ID was hacked and i no longer have access to it, this is stopping me from accessing any of my icloud or itunes. how can i fix this?

    Thanks, I appreciate the help.  I think this is one of the problems Apple is creating by changing the OS so often. I had fomer colleagues at [a major aerospace contractor] who told me that so many original files were ultimately lost because of the deadly change in the "Save As" operation that they are now afraid of every OS update. Apple has badly damaged their support base with that very prominent company (they won't update now until they've fully examined and understand changes in the pre-conditioned nature of OS computer functions), and they are a whole lot less enthaled with Mac-related equipment/software. Can't blame them, I too used orginal files that way (as easy-to-use templates), and lost some important files before I realized what was happening (to late to revert). Companies should not have to retrain employees each time an OS gets an update, it's can be very expensive several different ways. They learned a painful lesson with that one. And because I'm now retired and don't use multiple devices, I need iCloud like I need a hole in the head... but I'm told there's no way to keep Apple out of my computer. Fortunately, because of major problems when initially installing Mountain Lion, one hold-over of the hardware/software damage I experienced was that iCloud can no longer access my computer even though everything else is working fine again. That was the only "good luck" I had as a result of that expensive nightmare.

  • My apple id was hacked last week and now its deactivated..how di i reactivate it?

    My apple id was hacked last week and now its deactivated..how di i reactivate it?

    See if you can download a free app.
    And click Account under Quick Links right side of the App Store window and sign in.
    Click the Edit button to the right of Payment Type
    Make sure your credit or debit card account information is correct including the expiration date and security code then click Done.

  • Apple ID was hacked and can't access. Got an email today from Apple and a different email address was linked to previous apple id. How to cancel of the previous apple id?

    My Apple ID was hacked and I can't access it.
    And I got em email today informing my apple ID(which now have change to another name) was used to download an app from App Store.
    How do I cancel the Apple ID? I don't to be still active and maybe using my information.
    Help!!!

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • My Apple account was hacked,they've changed everything in my account,but I have a visa,I used this visa for my payment.would I return my acc ?

    My Apple account was hacked,they've changed everything in my account,but I have a visa,I used this visa for my payment.would I return my acc ?

    Contact Support in your country, as long as they can confirm your id and that it's your account then they should be able to get you access to it : Contact Apple for help with Apple ID account security
    If your country isn't on that page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html

  • My apple ID was hacked and a game by GodGame Inc was bought and installed. When I try to report a problem about this transaction, the link automatically sends me to the apple store support. The application is bugged. Please help.

    My apple ID was hacked and a game by GodGame Inc was bought and installed. When I try to report a problem about this transaction, the link automatically sends me to the apple store support. The application is bugged. Please help.

    thanks for your response roaminggnome. I changed my password immediately after it happened and I have contacted i tunes to let them know of this dillemma.
    The I-tunes credit was a promotional thing by Apple to buy their laptop. So I didn't pay for the i-tunes credit in the first place. Do you think my bank will be able to reinburse Itunes credit then? I will ask support when they get back to me.

  • Apple id was hacked and deleted

    My apple ID was hacked. They deleted/changed my apple id and now my icloud, my contacts, and my Notes on my iphone 4s are gone. What should I do?

    I've just had this same problem (password didn't work, iForgot emails not coming to me, my birthdate and also all security questions all changed).  I'm in the UK and have tried to contact Apple and OMG what a nightmare.  Is there any way I can email them?  Each time I try to do the call it just keeps saying 'I'm sorry, this is not available at this time.  Try again'.
    Things I've done so far:
    - changed my Apple ID to another email address from the recover process
    - changed all my security questions and changed my password
    - changed my ID and passwords on my iPad and iPhone for iTunes and App Store (although it's now let me download and charged me for an album I didn't want without asking me to put in any Apple ID or password - ??)
    My iCloud is just screwed now:  I can't get to anything to change the Apple ID and it just says 'everything will be deleted from my iPhone/iPad if I proceed'. I don't want to proceed when I can't get in to that iCloud Apple ID anymore as I may never be able to recover everything if I don't know that password any more.
    Have all my pictures, etc, been compromised on iCloud?  Should I change my bank card/bank security?
    Why can't I just email someone at Apple re reporting this rather than phone?  (it's 3.30am here at the moment, I really don't want to be on the phone!).  Any help advice you can give would be appreciated :o)

  • My Apple ID was hacked, disabled, enabled and now it is disabled again.

    A couple weeks ago my Apple ID was hacked and then disabled. I  got it enabled, changed the password.  It now disabled again.  Can you help me sort this out?

    no we can't.  We're users here.  You'll need to contact Apple for support.  You can find a link at the bottom of the page in the iTunes store.

  • I think my computer was hacked, how can I tell who has been using my account?

    I think my computer was hacked, how can I tell who has been using my account?

    Hi sandys98368807,
    Do you see any unusual activity on your system?
    If you are worried about your Adobe account, i would recommend you to change your Adobe password as soon as possible.
    Please let me know if you have any other query or need any further assistance.
    Regards,
    Rahul

  • My apple id was hacked and my Main email was changed so cant find it to change the password ?? Help plzz

    My apple id was hacked and my Main email was changed so cant find it to change the password ?? Help plz

    You should get Apple involved in sorting this out. Start at this site:
    https://getsupport.apple.com/Issues.action
    Your Apple ID can be handled through iTunes.

  • Apple ID was hacked but Express Lane only offers, "I'll Chat Later?"

    I can't talk to anybody regarding my Apple Store ID being hacked this morning.  An email states I can only chat later.?  Apple's technical support under Apple Care can't do anything about iTunes support?  What the?  Who can I talk to?

    Now I can't even follow the two live chat threads I actually got at 7:00 am this morning (no more chat available immediately).  They changed my ID for me, then I verified it at my 2nd email address, went back into my account, and after having cancelled the credit card information (they claim no one can see anything but the last 4 digits), and now I can't even revert back to using my original login email address because it says someone else owns that email, or else that email has been voided or suspended.  And, who will reverse the charges that Thief X rang up before I found out what happened?
    No one there even can tell me if the Apple ID was hacked/phished by a fake iTunes or Apple App Store screen asking me to reenter the iTunes user ID/password, or not!  Talk about breach of security. 
    Not being able to resolve this via either Live Chat or Phone call is preposterous.  This is an event that could be litigated in court, I'm sure. 

  • My Apple phone was stolen how can I do?

    My Apple phone was stolen how can I do?

    What To Do If Your iDevice or Computer Is Lost Or Stolen
    If your Mac, iPhone, iPod, iPod Touch, or iPad is lost or stolen what do you do? There are things you should do in advance - before you lose it or it's stolen - and some things to do after the fact. Here are some suggestions:
    Reporting a lost or stolen Apple product
    AT&T, Sprint, and Verizon can block stolen phones/tablets
    What-To-Do-When-Iphone-Is-Stolen
    Lost or Stolen iPhone? Here’s What to do.
    6 Ways to Track and Recover Your Lost/Stolen iPhone
    Find My iPhone
    It pays to be proactive by following the advice on using Find My Phone before you lose your device:
    Find My iPhone
    Setup your iDevice on MobileMe
    OS X Lion- About Find My Mac
    How To Set Up Free Find Your iPhone (Even on Unsupported Devices)
    Third-party solutions for computers:
    VUWER 1.5.4
    Sneaky ******* 0.2.0
    Undercover 4.7
    LoJack for Laptops Premium Mac
    STEM 2.1
    MacPhoneHome 3.5

  • My apple ITunes was disable, how did I fix this

    My apple iTunes was disabled how o I fix this

    Apple ID: “This Apple ID has been disabled for security reasons” alert appears
    http://support.apple.com/kb/ts2446
    Contact Apple Support
    https://expresslane.apple.com/GetproductgroupList.action
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Look at this post https://discussions.apple.com/thread/5767569?tstart=60
     Cheers, Tom

  • My phone was stolen how do i retrieve my contacts on a new phone

    My phone was stolen how do i retrieve my contacts on a new phone?

    If you have an iCloud account, change your AppleID and iCloud passwords immediately.  That will keep a thief from connecting and deleting your iCloud backups.  When you get a new iPhone, if from an Apple store, the genius bar staff can download the information you have in iCloud and restore it to your new iPhone.

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