My Apple ID won't be recognised as a membership on the One To One sign up page even though I have paid for it, what do I do?

So yeah, it's not working and if anyone knows what I could do or what could be wrong would be great to know, thanks.

Make sure it's the correct apple id that you gave when purchasing. If it is, call the apple retail store to see what's going on

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My Apple ID won't be recognised as a membership on the One To One sign up page even though I have paid for it, what do I do?

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