My apple password was reset but not by me. any one else have this problem?

My apple password was reset, but not by me, also an email showed up but when i went to click into it, it wasn't there anymore and was not even in my inbox.

If you have never shared your password with anyone then your account was hacked. NOT your iPhone, your Apple ID. If you use the same password for other accounts any of them could have been hacked, and your password obtained from that other account. If your password was simple it could have been hacked by brute force. If it is a word found in any dictionary especially. Or if there is anything personally identifiable about it (nickname, pets name, address, name of someone you know).
The really important thing is to get it resolved QUICKLY with Apple Security, and to change all passwords that might have been stored in an iCloud backup of your phone.

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For some strange reason the songs in my library are multiplying. For example, I really only have 4,000 songs but every time I open itunes I have 6,8,10,000 songs! Any one else have this problem. How do I stop that from happening?

For some strange reason the songs in my library are multiplying. For example, I really only have 4,000 songs but every time I open itunes I have 6,8,10,000 songs! Any one else have this problem. How do I stop that from happening? I keep having to delete my library!

This "original file cannot be found" thing happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes .
tt2

Since upgrading to OS 10.9 some labels in the iTunes Store are unreadable. I tried resetting the cache in prefs with no luck. Any one else have this problem?

Since upgrading to OS 10.9 some labels in the iTunes Store are unreadable. I tried resetting the cache in prefs with no luck. Anyone else have this problem?

Strangely enough the pref file did not show up in the Preferences folder. I don't know what this means but it could be signifigant.

My ripped .mp4 movies will play in QuickTime and AppleTV 3; but not in iTunes? Anyone else have this problem?

I used Make MKV and Handbrake to rip 2 purchased DVDs to mp4. Both will play on my AppleTV 3 and in QuickTime. But in iTunes I can only can see a still-frame, and use the slider to fast-forward and rewind them. They won't play.
If iTunes incorporates QuickTime into playback, I don't understand, as I can play them in QuickTime. I really didn't understand after I watched one of them on my AppleTV 3.
Anyone else having this problem?

What's your output settings in Handbrake?
MP4 is a container format that can be encoded with H.264, MPEG-4, Xvid, Divx, etc. iTunes support common MP4 files but not work with all the codecs.
Try some other settings and rerip it. H.264 is mostly recommended.

My phone will not charge any one else have this problem

I have plug my charger in to every outlet I can find and my phone will not charge. I have tried more than one charger and no luck.

KC9NVV,
We never want you to have issues with charging your device! That's definitely no fun! Are you using the charger that came with the phone? Have you tried restarting the phone to see if that makes any difference? If you look in the charging port are there any signs of corrosion?
AndrewT_VZW
Follow us on Twitter @VZWSupport

I have the app tiny zoo, can't buy zoo bucks, the box shows but the circle just spins.....any one else have this problem

I have the app tiny zoo, can't buy zoo bucks. The box comes up and the circle spins but that is all...can anyone one help?

under restrictions, do you have 'inside app purchases' turned off?

My IPad will not shut down. The wheel in the middle just goes around and around. Any one else have this problem and know what I should do?

Has anyone had problems shutting down your IPad 2. I have what looks like a wheel in the middle of my screen that goes around and around. 3 hrs now!!

Hold down the home button and power button until you see the Apple logo and that will reboot it.

I was just told ML could not be installed because apple HD is broken and could not be repaired. I never had any problem ever to suggest a broken HD, on my 2 yr. old mac pro. 10.6.8. Any one else having this problem? Will I get a refund, if so how?

I have a 2009 MAC PRO 10.6.8. Had never had any problems. Tried installing Mountain Lion today. Was told, " Mountain Lion could not be installed because Hard Disk is broken"!
Is it because HD is broken or perhaps incompatible? Has any one else had this problem? I had no symptoms suggestive of a broken HD. Will I get reimbursed if ML could not be installed? If so what do I have to do?
How can I verify the status of the HD, in absence of symptoms for my own information?

mottoo wrote:
I have a 2009 MAC PRO 10.6.8. Had never had any problems. Tried installing Mountain Lion today. Was told, " Mountain Lion could not be installed because Hard Disk is broken"!
Is it because HD is broken or perhaps incompatible? Has any one else had this problem? I had no symptoms suggestive of a broken HD. Will I get reimbursed if ML could not be installed? If so what do I have to do?
How can I verify the status of the HD, in absence of symptoms for my own information?
The solution to your problem is rather simple
1: Get a external hard drive and use Disk Utility to format it with a GUID partition map and OS X extended Journaled.
2: Export your browser bookmarks and any other needed data to a file,. Copy your User data folders of Music, Pictures etc over to the external drive via drag and drop copy methods, disconnect the drive.
I don't advise using TimeMachine at this point since your boot drive is messed up, thus so will be your TM drive, just transfering the problem later on back to the new install. We are proceeding with a "Fresh install" method to eliminate as many issues as possible which a TM restore can return to a new OS X install.
3: Next you will need to follow these instructions to zero erase (important) and install 10.6 fresh, use the same named account (different password ok)
How to erase and install Snow Leopard 10.6
4: Before you return files or install programs, Software Update fully and use the AppStore to install 10.8, this way it will be on a fresh 10.6 install, free of issues.
5: Install any and all 10.8 compatible programs as much as possible before returning your User files, this is a performance measure.
If you need too, use this site to find one's that are 10.8 compatible.
http://roaringapps.com/apps:table
6: Last install your user files from the external drive backup into their respective Music, Pictures, Movies etc., folders, into the same named accounts so you preserve your iTunes playlists. When you open those programs, they will update their respective support files automatically.

I downloaded a movie to my Air, but it won't sync to my ipad2 and says it's not authorized. It's not a rental. Anyone else have this problem or know how to resolve?

I downloaded a movie to my Air, but it won't sync to my ipad2 and says it's not authorized. It's not a rental. Anyone else have this problem or know how to resolve?

I ended up having a one hour conversation with Apple Support which evolved to handing over control of my screen and then eventually having to use Terminal. I wish I could remember the command but it's probably best I don't.
One thing we looked at right away was the account name used to dowload the movie. Is it the same as the account name you have saved on your iPad. That's easy to check and would be great if that is all that's needed to correct. Good luck.
Here's also an email I got from Support that could solve your problem if it's not as difficult as my issue was.
I would like to inform you that this issue can occur if iOS (your device's operating system) on your device needs to be updated. It can also happen if the computer you're trying to sync from has not been authorized to play purchases you are trying to sync.
I suggest that you first see if updating iOS on your iPad resolves the issue. This article will walk you through the process:
Backing up, updating, and restoring your iPhone, iPad, or iPod touch software
http://support.apple.com/kb/HT1414
If there are still purchases that won't sync to your device after you update its software, I suggest reauthorizing your computer. To do so, follow these steps:
1) Open iTunes.
2) From the Store pull-down menu at the top, choose Deauthorize Computer.
3) Enter your account name and password, then click Deauthorize.
4) Now from the Store pull-down menu at the top, choose Authorize Computer.
5) Enter your account name and password, then click Authorize.
Once your computer has been authorized, try syncing your device again. If the same issue happens, I suggest reviewing the following articles:
Some songs in iTunes won't copy to iPod
http://support.apple.com/kb/TS1420
iTunes: May be unable to transfer videos to iPhone, iPad, or iPod
http://support.apple.com/kb/TS1497
Syncing iPad, iPhone, or iPod touch with iTunes
http://support.apple.com/kb/HT1386
iOS: How to transfer or sync content to your computer
http://support.apple.com/kb/HT1296
You'll also find a wide variety of helpful iPad troubleshooting tips, tutorials, and service information on this page:
http://www.apple.com/support/ipad

Apple tv3 runs slowly on all apps in the box,after the last update.Picture sometimes runs slowly on netflix ,and all the apps in the apple tv3 box.But the sound is ok.Anyone else have this problem?

Apple tv3 runs slowly on all apps in the box,after the last update.Picture sometimes run's slowly on netflix ,and all the apps in the apple tv3 box.But the sound is ok.Anyone else have this problem?I have a 20Mbit wireless line,but i had put a cable from my router to my apple box,but it did not help.

Are you using a home network?
Try the following :
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings

My itunes wont open it tells me that my itunes library was updated by a newer version on itunes but my software is uptodate any one else have this prob?

my itunes wont open it tells me that my itunes library was updated by a newer version on itunes but my software is uptodate any one else have this prob?

Look under your Start Menu for Apple Software Update, but before doing that, check the time and date on your computer that it's correct.
It's also saying the iTunes Library .XML file in your iTunes Folder file is new, for some reason, but your songs should be still in the iTunes Folder.
You can move the XML file out and restart iTunes and it shoudl creat another, you lose your playlists and have to import all your music again.

After installing the safari 5.1.7 update when Im on aol and I go to ebay or certain web sites the sign in area and password area is blacked out? Has any one else had this issue and how to you correct it.

On May 12th 2012 I updated Safari to 5.1.7 on my imac desktop. I also have snow leopard installed.After doing this update when I am on aol and I go to ebay, amazon and a few other sites the sign in area and the password area are blackened out. You could type in the area but not see what you are doing. Has any one else had this problem? Is there a fix?? I spoke to apple support last week and they dont have a clue on how to fix the issue nor does aol.Please help? Thanks.

Hi..
From your Safari menu bar click Safari > Preferences then select the Privacy tab.
Click: Remove All Website Data
Now back to the menu bar, click Safari > Empty Cache
Quit then relaunch Safari.
Try one of the sites you had trouble accessing...

Since upgrading to ios7 my message screen is blank.I am neither able to seee,send or recieve messages. I upgraded my iPad at the same time but messaging works fine. Anyone else have this problem? Any suggestions?

Since upgrading to ios7 my message screen is blank.I am neither able to seee,send or recieve messages. I upgraded my iPad at the same time but messaging works fine. Anyone else have this problem? Any suggestions?

I have been researching the exchange message loss problem on other forums, but not seen a link to browser as yet. The message loss problem we have here is in a 32bit PB.

My iPad (new generation) keeps "crashing" ( losing most apps not related ) requiring a complete reset/erase and restore. Does anyone else have this problem? I would like to know what is causing this problem.

My new iPad keeps "crashing" (losing apps, usually not Apple). This requires me to do a reset/erase and restore from backup. Does anyone else have this problem?

Not normal. Take it to an Apple Store for evaluation.
Make a Genius Bar Reservation
http://www.apple.com/retail/geniusbar/
 Cheers, Tom

HT4623 after upgrading to os7 my ipad turns on but no screen any body else have this problem?

after upgrading to OS7 my Ipad turns on but with no screen or very little litght anybody else have this problem?

Reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected.

My apple password was reset but not by me. any one else have this problem?

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