My Apple TV is cutting out

HI
my Apple Tv keeps cutting out watching shows streaming my ATV is connected by cable to a new router
and it kind of getting worse when it cuts out it getting longer and longer
aand the only way to get it back is to pull the power plug and restart it
any one have same problem

Hello Bmeschmidt,
Thanks for using Apple Support Communities.
If you're having issues with the playback performance of your Apple TV, then I'd like you to please follow the information in the article linked to below.
Apple TV (2nd and 3rd generation): Troubleshooting playback performance - Apple Support
Take care,
Alex H.

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Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.
There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.

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Hello, Schaisson.
Thank you for the question. I have experienced this issue as well recently. Try the troubleshooting steps in the attached article. However, what worked for me was power cycling the Apple TV by unplugging the power cable and plugging it back in.
Apple TV: HDMI audio stops working
http://support.apple.com/kb/TS2090
Cheers,
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Apple TV constantly cuts out -- and in both iOS, and Mavericks -- multiplies

Hello All -
Yes, this is another "Apple TV cutting out thread." I am getting so frustrated with this issue I could almost throw something.
Here is my setup -
MacBook Pro Retina w/ 10.9.3
Apple TV 2 w/ 6.1.1
Apple Time Capsule 2 (flat with 1 TB HDD) w/ 7.6.4
PowerMac G5 w/ 10.5.8 (media server)
I have not jail broken anything, and I only use iTunes and Screen Share to control this entire apparatus.
When I stream movies to the iTV through the Media Server everything works just fine for about 5-10 minutes, then everything cuts out for about 1-2 seconds before coming back on -- thereafter everything works great.
When I clone my desktop onto my TV from my MacBook pro, I habitually have one of two problems --
1) The first of which is no audio, which I've been able to fix with a "sudo killall coreaudiod" command in the terminal. This is just more annoying than anything -- why can Apple not fix this.
2) What is really egregious is when I extend the desktop onto the TV, its normally for YouTube playlists -- and it cuts out every 30 seconds or do for a second or two. Does anyone have a fix for this, and can someone explain to me why Apple has yet to fix the issues -- given they are so common?
Thereafter, when I am done watching whatever I am watching for the night -- the network (on both computers) sees the Apple TV as some outrageous number -- right its 250, and rougly equates to the amount of "cut outs" since the last power cycle (not just sleep mode).
Thanks!

sounds like your network is unstable
test by connecting both devices to the router by ethernet cables
rather then wifi

Apple TV audio cuts out when its the output device

Guys,
I have a 2011 iMac and select AppleTV in my output devices, play some tunes from iTunes or Spotify, and it will play for a while but it will eventually start cutting out and eventually drop completely. Instead of rebooting, I have to run the command
sudo kill `ps -ax | grep 'coreaudiod' | grep 'sbin' |awk '{print $1}'`
to restart the core audio service.
Is this an AppleTV issue or a router issue? My AppleTV is plugged into my Asus router via ethernet. My iMac uses wireless as well as my iPhone and iPad. The issue is still present when using airplay with my wireless devices. The audio will start sounding glitch-y, then completely cut out. Annoying when trying to enjoy music on the porch.
Appreciate any input!

Also, I had never seen iTunes show this orange status color in iTunes...

Apple TV video cuts out after an hour

I have been having a problem where my screen goes black after an hour, but I can still hear the sound. I switched the "Sleep After" to never, but each time I watch for an hour, the screen still goes black. It doesn't matter if I'm watching Netflix or NHL hockey. I tried turning the television off, but that gets me an additional five minutes before it does the same thing again. If I reset the Apple TV by unplugging it, I get another hour. That seems ridiculous though. This is already a second unit as my last one got stuck after the update. The HDMI cable is also an Apple product. Also new, because they gave me a new one when I initially reported the problem to them. Reading around, people have also suggested turning the HDMI cable around. I just did that and that didn't make a difference either. My television is a Samsung which I have read might have problems with Apple TV.

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Check that the wifi channel is set to the same channel as on your previous router, also check the multicast rate is identical.
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I have a 2010 Imac, my itunes on an external HD hooked up through lighting cable, and 3 apple TV's in my house. In the last few days, my apple TV's cut out when playing music, movies or TV shows from my library, but work perfect for Netflix.
It also cuts out when I try to play from my phone to the apple TV.
I have restored them, repaird my imac drives, ran check after check and the Imac is fine. All software is updated.
Any help would be greatly appreciated!

would having the router around or on a metal shelf cause this problem?
Also, why would this ONLY happen to 1 apple TV, as now the others are fine.
Thanks for the help by the way!

Music to apple TV cuts out

when choosing to play music tthrough Apple TV it cuts out after a couple of sceonds. Was playing fine unitl a day or so ago with no problems. Alos doesn't play on other aple products through airplay. Any ideas why connection gos and how it can be restored, tried re startign everything?

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I am having a problem with airplay cutting out after each song when using Itunes. I tunes continues to play but tracks but is not transmitting via airplay.
configuration is as follows:
Airport time capsule is connected via wireless to airport express, airport express is connected to wireless internet router via cat 6 RJ45, Apple TV connected via wireless to airport express.
It is not physically possible to connect all devices together with cable.
Time capsule is set to extend network via wireless connection to airport express and both are configured for 5GHz.
I can connect my MAC Book Pro mid 2012 to either the Time capsule or airport express.
Aiport express is connected to a Sound sytem and apple TV is also connected to separate Sound System.
When playing tracks through ITunes and selecting both or either airport express or apple TV airplay cuts out. If I connect directly to my old internet router it also cuts out, indicating there is a possible problem with the WI-FI connection but each device has a perfect connection due to their proximity. If I connect my MAC Book Pro directly to the airport express in the same room and within 4 ft of each other airplay cuts out after one track so that does not indicate a signal error.
This problem has only started recently and did not happen on my windows PC and if I play directly from my IPad or Iphone the music streams perfectly but I can only stream to one device at a time.
Current configs:
Airport express Version 7.6.4
Time Capsule version 7.7.1
Itunes version 11.1.3 (8)
MAC Book Pro OS 10.8.5 mid 2012
Apple TV (latest update)
Obvious things I have done:
Checked for updates
Rebooted every device several times
Tried moving every device closer together (made no difference)
Re-rooted all light aircraft and switched off every thing that could possibly that transmits device in the house
Does anybody have a solution to this problem.

I have this same problem.
I am using an Alienware Aurora desktop PC running Windows 8.1. My music library is stored on Synology Diskstation 1513+ NAS. The PC, Playmaker and NAS are all wired into a Netgraer D6300 router.
I have no problem playing iTunes through my PC speakers or headphones but when I use Airplay to play either through my Apple TV OR my Bang and Olufsen Playmaker (through to B&O speakers) the music stops after one track even though iTunes is still playing the next track in the playlist. If I stop and restart, or if I choose another track it plays through to the end and the problem starts again. If I play wirelessly from my iPhone through the Playmaker and the B&O speakers I have no problem. So it seems to be fairly and squarely an Airplay issue?
This was intermittently happening but is now happening all the time. GRRRRRR!

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Hi there, will try to provide as much info as possible but let me know if more is needed.
I have purchased the newest Apple TV (March 2012) recently, and have noticed that it cuts out when I'm watching films and TV shows, but never when I listen to music or the radio. My friends have also noticed they cannot play youtube videos off their iPads onto the apple TV. When it cuts out, it does not say "cannot connect to iTunes" or anything similar to that, it just returns to the home screen and then we can select the computer and TV programme and resume playing as normal. This happens every 5-10 minutes during a show/film though and does get incredibly annoying.
Originally I felt it would be a network problem. We have BT Infinity and the Home Hub 3.0, and I am aware that lots of people have issues with this. However this problem doesn't happen on any other device, nor when playing music. It is specifically when watch movies and TV shows. I have actually swapped the home hub device for a Netgear Cable Router back and forth trying to see if it ever made a difference, and the same problem is still happening therefore I do believe it to be a problem with the Apple TV.
I have checked the troubleshooting advice for the Apple TV and followed that and nothing seems to have helped (unplugging various bits, making sure i'm on the right channels etc.).
In short I have literally no idea what could have happened and what to do about this, and before I actually rang apple I wanted to know if anybody new anything about problems like this and how they can be resolved.
Many thanks.
PS it is also worth noting that on our homeshare, we can no longer access one of our friends iTunes, despite it being visible it never loads and is invisible to the Apple TV. This also baffles us and we are not sure if it is related!!
Can;t think of any other details but let me know!

I have three Apple TVs at home (one 2nd Gen and two 3rd Gen). I have not had this issue. Worst thing that happens is it will not load my content from iTunes after waking it up, so I reboot the Apple TV and that fixes this.
My Dad has a 2nd Gen and it has started cutting out or dropping during playback of movies from iTunes and Netflix. I tried restoring it over WiFi and also directly from his iMac running Lion and the version of iTunes previous to the latest that changed the iTunes layout (Not sure of the version), but it would fail saying the download was corrupt. I even downloaded the .ipsw file and tried manually restoring that way, but it failed as well. I purchased the USB cable for Apple TV to do this.
I just took it home tonight and tried restoring on my iMac running Mountain Lion and the latest version of iTunes and it worked. I will bring it back to my Dad's and test it there. I will post the results.
Maybe try this and see if it works. I noticed that doing it through iTunes that it said it restored the latest version of OS for Apple TV and also the Firmware.
None of the Apple TVs mentioned have been Jailbroken, so not sure if this would be causing issues for anyone else. Just trying to rule out anything I can think of.
I didn't get a chance to try this next step, since restoring from my iMac worked, but this was going to be my next step:
<Link Edited By Host>

My brand new iphone 5 cuts out during calls all the time, doesn't send mt text messages and then when it does it sends them twice?! why?? is it just apple or my network provider? bearing in mind my iphone 4 did exactly the same, so its a new handset sim

Hi,
i have just updated my iphone 4 16gb to an iphone 5 16gb
The iphone 4 had horrific problems, for example: Cutting out on calls, it going silent, me not being able to hear the person i was speaking to and them being able to hear me, and then visa vera.. also the main button at the bottom started to break.. my text messages weren't sending and then when they did they would send several of the same one.. also with mixed messages in them.. some of the texts had been form ages ago and had been deleted anyway and bits of them would re appear in the middle of the text, but only show to the person recieveing the text.
I thought all of this might have been some water damage as i had nearly had it for 2 years... However on Tuesday.. ( 29th Jan) i recieved my new upgrade of the iphone 5.. i was so excited, but then today.. 2 days after recieving it, its starting to do EXACTLY the same things my old phone did... cutting me off, going quiet on the phone, not sending texts, then sending several ones... sending mixed texts. Safe to say i am fuming!!! i am with vodafone and rang them today asking why?! they said it couldnt be my handset as its a new one, couldnt be the sim because thats new too so it must be the area signal.. so she checked for me.. came back to me and said that the signal in my area is perfectly fine....?!?!?! that makes it even worse!!! so i have asked to return it....!! i was going to go with a different provider thinking that it was vodafone??but after looking on here it seems like its apple? i am very disappointed as i love everything else about the phone, but its impossible to have a phone like this! especially when i use it for work too!

My wife is having the same problems as a reciever. She works in a school as a teaching assistant and her teacher sends messages that are mixed with previous texts from ages ago.
Can anyone shed some light on this problem or is it only her and this poster?
2m42s

Apple TV Airplay Unbearably Cutting Out after Update

Hi All,
I have an ATV v3 on a wired ethernet connection to my router (gigabit ethernet) on a 20mbps ADSL line.
Ever since I've had it it's been very poor for streaming over wifi, can only just handle MP3s from iTunes and videos are unwatchable. This is coming from multiple sources - iPhone, iPad, Macbook pro. Music is intermittent at best with dropouts every few minutes and often cutting out all together requiring the reselecting of the Apple TV as the output.
All of this so much so that I have to revert to the good old tactic of actually plugging in my iPhone to the stereo or Macbook to the TV. So archaic.
However, since I live in an apartment with lots of wifi signals I figured it was probably because of that. So, I hard wired in the Apple TV over ethernet and since then it HAD all been working much much with no dropouts and almost watchable.
However, after all the updates, I'm back to square one. The updates have literally rendered my €120 Apple TV useless and certainly 'not fit for purpose'. As I sit here trying to listen to a song playing from my phone, it can't even get through 1 whole song before dropping out. And by the way, I'm only sat 5M at most from my wireless point, in the same room.
5 year ago I was able to continuously and reliably stream music to a Roku Soundbridge that was basic at best. What the feck is Apple doing with this stuff? As most people, I buy Apple products because I expect them to just work and I don't want 20 mins of hair pulling, shouting frustration until I give in and have to plugin the computer / phone anyway. It's ridiculous and yet I fear it will fall on deaf ears.
My setup.
iPhone 5s, IoS8
iPad 4, IoS8
Macbook Retina OS Mavericks
Wired Gigabit Ethernet connection
Wireless N connection for the others.
Static IP Addressing
Reset / Restarted everything.
So what's going on?
Chris

I appreciate that with knowing nothing about my network you're pushing a passive aggressive blame on me however it's out of place. I work as a System Admin for a national healthcare staffing firm and from reading your post in this thread I'm assuming I actually have more knowledge on what networking is and what could and could not effect Airplay. Also, please read. The issue is the device is restarting or powering off, how is that network related? Is it getting some demonic version of a WOL packet and powering down?
I mentioned multiple devices streaming have the issue ranging from iTunes on a PC to mobile devices. This sets off a flag right away that the Apple TV itself is the issue as many "users" are having a problem with it. Second, there was zero issues prior to the iOS 8 update of the Apple TV, also points to it not being a mystical magical network issue. Third, there's been no network changes in my home that would impact Airplay magically only when iOS 8 comes out.
My Apple TV is hard wired using gigabit on the same switch as my work laptop and NAS. Both have the same issues streaming since iOS 8 on the Apple TV. My iPad and iPhones also have issues over wi-fi. Here we're looking at two different parts of the network having identical issues with the 1 device. Once again the evidence points to the Apple TV.

My iphone is cutting out and then when the apple sign appears i have tried to restore it on my macbook and it come up with an error any suggestions as to what i can do?

its really weird my iphone just cut out yesterday and nothing was working hard reset anything left it on a docking station all night and this morning when i woke up the apple sign appeared, have tried doing a hard restore and to no success. It has now blacked out again any suggestions?

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My Apple TV is cutting out

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