My Apple TV is not Cooperating!
Okay.
I"ll try to give as much detail as possible.
I have an iMac desktop which is using Mountain Lion. I use this as my "wifi hotspot" as well. I have it hard wried to the internet via ethernet cable. Then I use internet sharing to get my other devices internet.
I have a macbook pro running mountain lion and apple tv.
A week ago everything was great, today, not so much. I took it in (macbook pro plus apple tv) to the genius poeple and it worked fine, but i'm not having any luck at home, which totally *****.
If I put my internet up without a password, my Macbook Pro will recognize the internet and connect. It will even let me mirror to my TV - however, my apple TV won't connect to the internet.
If I put my internet up with a password, my MBP will connect no problem....but won't show me mirroring available and will let my Apple TV connect.
Homesharing is not available through EITHER of these options. It's connected, and working great, it worked at the apple store, but not at home. It says "please turn on home sharing". It IS turned on.
Please. Help me. I'm going crazy.
Do both of these resets on the iMac and the MacBook Pro, if you know how to reset the Apple TV do that too.
SMC RESET
http://support.apple.com/kb/HT3964
Shut down the computer.
Unplug the computer's power cord and ALL peripherals.
Wait 15 seconds.
Attach the computers power cable.
Wait another 5 seconds and press the power button to turn on the computer.
The 5 second timing is important to a successful reset.
PRAM RESET
Zap the PRAM
Shut down the computer.
Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.
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Why does my apple TV say it needs hdcp compatibility. It never said that before. Now my apple tv is not working.
Hello Rickpoulette,
The following article provides further information and could very well help get your Apple TV and your television cooperating again.
If HDCP authentication does not succeed, you may see one of the following symptoms:
A message may appear on your television stating "This content requires HDCP for playback. HDCP isn't supported by your HDMI connection."
You may see periodic bands of static, or full screen static, flashing across your TV screen.
If you are experiencing either of the symptoms above, try playing the same content again for at least another 10 seconds. If the issue persists, try the following steps until the issue is resolved:
Connect your Apple TV (2nd generation) directly to your HDTV using an HDMI cable.
Set your Apple TV and HDTV to off or sleep mode
From the Apple TV interface, select: Settings -> Sleep Now.
Turn off your TV and wait for about 10 seconds.
Turn your TV back on.
Press the Select button on your Apple TV remote to wake your Apple TV.
Some HDTVs may need a firmware update. Consult your TV manufacturer's user manual or online support pages for additional information about how to update your TV's firmware.
If available, try using a different HDMI to HDMI cable, such as an Apple HDMI to HDMI cable, directly between your Apple TV (2nd generation) and 720p HDCP-compatible HDTV.
Apple TV (2nd generation): About Apple TV and HDCP
http://support.apple.com/kb/HT4428
Cheers,
Allen -
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As Winston Churchill wrote, however you might want to do a factory reset on the Apple TV.
This way all information pertaining to your daughter will be removed from the device. Specifically if see was sign into any of the streaming service, Netflix, Hulu, etc. her credentials will still be associated with this Apple TV, doing a factory reset will remove all that and make it as if you purchased the device and just plugged it in.
regards -
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Some Purchases require a Credit Card.
If necessary... Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
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Welcome to the Apple community.
The Apple TV is not supposed to see your iPad. It is your iPod that sees the Apple TV, and when it does, it will display an airplay icon in the playback bar of the content you are watching. Tap the airplay icon, choose the Apple TV and the content will stream to it. -
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Seems unlikely you have had two faulty replacements, and more likely that there may be some network compatibility issue or problem with reception in the location the AppleTV lies - anything close to it that might be interfering?
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See this thread: https://discussions.apple.com/thread/3734909
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I "forced" an upgrade, I mean it showed "AppleTV is updated", nevertheless I re-started the system using the "return to original configurations" option. Then it updated again by itself to a newer version....and started working perfectly.
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TIPS:
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I owned an Apple Tv and since I upgrade my internet to higher speed my Apple Tv does not work. Please someone help.
In most scenarios you shouldn't need to forward ports, however if you need to, you may be best contacting your ISP.
As with most router issues, I would recommend that you contact your ISP with details of your problem (assuming that it was your ISP that provided it to you).
There are simply too many manufacturers with different software features and settings and often different names for such features and settings, that the best advice will likely come from those that are knowledgeable about your particular router.
Make sure your router/computer allows access over the following ports
Port
Type
Protocol
Used By
53
TCP/UDP
DNS
DNS
80
TCP
HTTP
AirPlay, iTunes Store
123
TCP/UDP
NTP
Network Time
443
TCP
HTTPS
AirPlay, PhotoStream, iTunes Store
554
TCP/UDP
RTSP
AirPlay
1900
UDP
SSDP
Bonjour
3689
TCP
DAAP
iTunes, AirPlay, HomeSharing
5297
TCP
Bonjour
5298
TCP/UDP
Bonjour
5350
UDP
NAT
Bonjour
5351
UDP
NAT
Bonjour
5353
TCP/UDP
MDNS
Bonjour, AirPlay, HomeSharing
8000-8999
TCP
iTunes Radio Streams
42000-42999
TCP
iTunes Radio Streams
49159
UDP
MDNS (Win)
Bonjour, AirPlay
49163
UDP
MDNS (Win)
Bonjour, AirPlay
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Troubleshooting Home Sharing
Troubleshooting Wi-Fi networks and connections
Recommended Wi-Fi settings -
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The Apple TV is in recovery mode. Try to restore the Apple TV. Follow the link for instructions on the restore process.
http://support.apple.com/kb/HT4367 -
IMac 27" with Win7, Apple bluetooth keyboard not connected, STUCK.
I made a huge (and naive and stupid) mistake and now have an iMac stuck at the Win7 boot screen because it can not find the keyboard. I can't boot it back into OSX either because the keyboard OPT key is not recognized. Here is what happened:
My iMac 27" was working perfectly in dual boot mode and I could arbitrarily boot in either OS without problem since 3 months. Well, today, a friend called and said that her Apple keyboard is not recognized by Win7 on her iMac and she can not type. So I made sure that the battery is good and the green light is on, then I told her to go into the bluetooth device panel and remove the keyboard then re-pair it again. My thought was that I have done that with all bluetooth devices in Windows without problem, and Apple hardware and software is solid, so that got to work without a glitch, right. WRONG. She struggled to pair and connect the keyboard in Win7 to the point that I said I will remove my keyboard device and reconnect it so I can tell her the exact steps. Well, I learned the hard lesson with Apple stuffs myself. After removing the keyboard device, I could pair it, but not without difficulty. Then, however, does not connect, since I could not type and the device driver says that the device can not be started. Then I read messages in the Apple forum recommending to boot up in to OSX to remove the device there and boot it back into Win7 to pair it. OK. I used the mouse to shut down the Win7 and forgot that I have no keyboard now. I couldn't have used Boot Camp control panel to boot into OSX but I was so confident in Apple that I did not think about it. Now, I am stuck with a machine that boots into Windows without stopping and hangs at the first screen because the keyboard is missing. I inserted the OSX DVD in the hope that it would boot from the DVD but it does not. And the DVD is of course stuck in the drive. I am working at a remote location and do not have a usb keyboard or anything else.
Can anyone recommend a procedure to boot into OSX in my situation? Or can anyone tell me if I can pair and connect the keyboard in the BIOS? I googled but could not find anyone in a similar situation like mine. My friend can take her machine to Apple store for service, but I am in a country that has no Apple store.
Thank you very much for any hint.
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Message was edited by: Aetherbomb -
My Apple TV will not show my photos in iPhoto on my iMac in the same sequence of images that I can see when viewing the iPhoto photos on my iMac. This is especially frustrating when I try to show my travel pictures in sequence on my TV. I have to resort to showing them on my iMac which defeats the principle purpose for purchasing my MacTV. Does anyone have a solution?
My Apple TV is Model MC 572C/A and the software is 5.2.1 (6025)
My iMac is Mac OSX version 10.7.5
THANKS!
Doug MayI can't recall whether slideshows are ordered by title or date, but you can manually re-arrange the albums in iPhoto, then batch change them once you have the order you want.
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My Apple TV does not show up under devices, and more.
Okay, firstly, I am relatively new to Apple ptoducts. I was recently purchased an Apple TV and a 27 inch iMac by my lady. And yes, I realize how amazng she is. She bought me these gifts to ensure that the last two and the next 4 months go by smoothly. I was struck by a car while it was doing 65+ mph, than struck again by the same car, than ran over and jumped off of. Yeah.... So needless to say I have severe brain damage, lost memory, a leg that is now 52% titanium and worse, I can not use my right arm.... for now, it may recover with the next two years. so, I tell you this for a little "guilt" but mostly to excuse the formatting of this email. It was typed entirely on my iMac and entirely using one hand, and not my primary hand at that.
I am not new to iTunes, I had a few purchases before this issue. Between those purchases and my Apple TV "FUN" I have amassed quite a few: Seasons of TV and Movies.
1: When I log in to my Apple TV, I can see all of the purchases that I made using both the Apple TV and those that I made previously using iTunes on my Windows based PC. All is well. They are organized by type and sorted perfectly. That plus they stream quicky and completely.
2: When I turn on my iMac and start iTunes, I do not see my TV seasons or Movies under the "Library" section on the left side of my iTunes screen. I see the options, they are simply empty. I see no content listed within them.
3: I can however select the "Purchased" option under the "Store" section on the left hand side of the screen. Once inside that options area, I can click on "Download Previous Purchases" in the lower right hand corner of the screen. From there I can see all of my purchased TV and Movies, including those that I had previously purchased on my old windows PC and those purchased recently on my Apple TV set. That and I can download them and make them available to my iMac version of iTunes.
5: I am unable to see my Apple TV listed under the "Devices" section. I also do not see the "Devices" section at all, however I assume that is because it is currently emty.
QUESTIONS:
A: Can you stream data such as TV seasons or Moies while using iTunes on an iMac. Similar to the way that you stream them from your iTunes purchase histor while viewing them on an Apple TV? Or do I need to download them inorder to view them?
B: Is Apple TV shown under connected devices while it is connected to the Wi-Fi netwok? I can see my Iphone under devices when I connect it with a cable to my iMac. So I know that my devices section is working. I simply fear that my Appl TV is not showing up brcause of existing issues.
NOTES:
A: All of my devices are updated with the latest available drivers.
B: My Apple TV, iMac and iPad all work on the same Wi-Fi network. That and they are all connected to the same iTunes account.
C. My lady is using a different login for the iMac. Her iTunes is setup but is not usng my iTunes account, it is using her account and has access to her DATA. When I log in to the iMac, my iTunes is working and is different from the iTunes that is operating under her username.
Ok Guys..and Gals please help me out. The thing is, none of this is truly effecting me in a substantial manor. I can see my purchase history, I can download parts of it to my iMac via iTunes, and my Apple TV is smoooooooth. I mainly need clarification on the questions that I asked. Can I stream using the iMac, should I see my Apple TV under devices, and why do I not see my DATA under the library section of iTunes?
THANK YOU for you time. Remember, I am relatively new to Apple as a product. And I fricking LOVE it.
When I was in my accident, my arm, my leg, my skull, my brain, my clothing, my key chain and my wallet, were all destroyed. But my iPhone survived. I have records both police and medical to prove this. The one way I had to have any initial memory of my friends and family was in that phone. I still have that phone, I always will. So Apple if you need an awesome commercial for your iPhone, Vince has got your back!!!Ok thank you so much, for your timely response.
RESPONSES:
1) When I set up my iMac, I did not transfer any data directly from my windows PC. I simply used the same iTunes login and account. I have access to all of the files via the "Purchased" section of the iTunes store. If I click "Download Previous Purchases" text, I can download ALL of the purchases I have ever made.
2) I have the Apple TV 2, so good news, question answered. I thought maybe it was the Apple TV 1, but it is the Black model, so bam. Good response for you. Well the whole damned reply is an awesome response, just pointing out that one piece of awesome. I stated that it was an Apple TV 2, and yet you were still good enough to figure I could be mistaken, and provide me with knowleedge just incase.
QUESTIONS:
3) So can my iMac not stream the data directly from itunes, without download? Apple TV can, but perhaps that is something among many things that maker it unique, and awesome.
SERIOUSLY.... THANK YOU...
I work in the computer support section for the Military. The only problem is we use Windows , lol. Well that and i've been gone for nearly 6 months on recover. I go back next month though I hope. But working in that field gives me the abilty to judge responses that run inside the same vein. Your response was so awesome that I half thought I might have written it myself. -
Some movies that I have purchased from itunes and are listed in my itunes library arenot listed as purchased movies on my Apple TV. Also one of the movies listed as purchased on my Apple TV does not come up in my Itunes library. Anyone know why?
Are you by chance signed in to differnt accounts on iTunes (your computer(s)) and AppleTV? Is AppleTV connected to more than one computer? When you are compairing lists of movies are you looking under the "Movies" button, or under the "Computer" button? Where all of these movies purchased though iTunes?
NOTE: The computer button only shows the content that is downloaded to your computer(s). So it will not show all the content you have purchased. Just all the content on the computer. -
How to fix my Apple ID from not being disabled? I have changed the password many times already and it still wont let me update apps or download apps
Apple ID disabled
http://support.apple.com/kb/TS2446
If you still have problem, contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html
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