My apple TV is not playing my purchased TV shows

I have purchased several TV shows on my apple TV and not had any problems so far. The last week I am unable to watch a show. When I press PLAY it just returns back to the play screen. Help?

Hi Chenks, but as I wrote above, I have tried restarting the AppleTV several times, I have had this issue for a while now, I even turn off the AppleTV at night and boot it up each time I want to view something so it has had plenty of time to recover, but now it is getting to a stage where I want to view my content!
So, have rebooted, restarted, factory restored and still no joy on latest version, 1.0 comes up with not authorised despite it being authorised, de-and-re-authorised iTunes on MBP - these shows play fine on my MBP and wife's MB - the only issue I have is with AppleTV (the DID use to play on it, just get white screen of death now!)
Any other ideas?
Steve

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Try:
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- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
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A FREE version of MusicVideoPlayer was just released!
http://itunes.com/apps/MattByrne

TS3623 Apple TV will not play rented movies. Says it is being played on another device, which it is not. Downloaded movie via iTunes on my iMac.

Apple TV will not play rented movies. Says it is being played on another device, which it is not. Downloaded movie via iTunes on my iMac.
I've tried restoring the TV, updating my iTunes - nothing is working. It is definitely not playing on my computer.

Sign in to your iTunes account settings on the computer (click on the AppleID top right if you're actually signed in).
In your purchase list find the purchase and use the 'Report a problem' link to tell the store.
Assume you've not moved the rental to another device where it resides but is not being played.

Why do I get an error message that says "Your Apple ID is not eligible to purchase gift certificates?"

I am trying to purchase a printable gift certificate from iTunes, and I keep getting an error message that says, "Your Apple ID is not eligible to purchase gift certificates." You can purchase gift cards from retail locations. I can't do this because I live overseas. I've tried deleting and re-adding my credit card information, and I've submitted a support ticket to ask for help. I see from my Google search that this is not an uncommon error message to have, but I can't find a solution!

No, I am a US citizen living overseas, but I am going through a VPN and I am using a US-based credit card. I have no problem purchasing apps, just purchasing gift certificates. I'm going to try gifting the app to the person I am purchasing for until Apple straightens this out for me.

Why am i getting a message that says my apple id is not eligible to purchase gift cards?

when i try to buy a gift card online thru itunes i get a message that sayd my apple id is not eligible to purchase gift cards? whats going on......

Soto wrote:
seems like a call to apple is needed, sorry I couldn't help.
Itunes has no telephone support, so you cannnot call them.
To contact them click Support at the top of this page, then click the link under Contact Us.

I'm trying to purchase printable ITunes cards -- which I've done in the past...no problem. Now a message reads: this Apple ID does not support this purchase....or something to that effect. What do I do?

I'm trying to purchase printable ITunes cards -- which I've done in the past...no problem. Now a message reads: this Apple ID does not support this purchase....or something to that effect. What do I do?

First of all, I think you are confused by something.
You don't print cards. You print Certificates. So which item are we dealing with here first of all?
Also, you can't buy gifts with just Store Credit, so do you have a linked CC?

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the newer appletv dont have their own strorage
so they can only access the shared lib of the computer
some computers are set to power saving levels where they will turn off if not used by a real user for X mins
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Dear friends,
Thank you for responding to my problem so promptly. Frankly, I did not expect to hear from people so soon! The fact is that as soon as I posted the question, I was shown a number of similar queries and managed to find the answer. I have to say it's not intuitive! I have an apple TV original version. Apparently I had the ATV on streaming and not syncing. Streaming does not allow you to stream a rental from your computer whereas you can sync and transfer the rental from the computer!
Thanks again.
Colin

HT204291 All of sudden apple tv will not play my tv shows/movies on itunes. It says "The connected display is not authorized to play protected movies."...

All of sudden apple tv will not play my tv shows/movies on itunes. It says "The connected display is not authorized to play protected movies.
Can anyone help I have just bought alot of movies and tv shows and want to watch them with my family not just on my ipad!!!
Not sure why this has just started happening. have been using apple tv with my ipad for months and now it comes up with this error...
THanks

Firstly restart the AppleTV, secondly check the HDMI lead and if possible swap for another or another HDMI input - sounds as though AppleTV thinks the TV is not HDCP capable.
AC

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Hello kforsyth,
I recommend reviewing the following article if you are not able to play your Apple TV on your television:
Apple TV: Basic troubleshooting
http://support.apple.com/kb/ht1551
Thank you for using Apple Support Communities.
Best,
Sheila M.

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Why does it say my apple ID is not eligible to purchase gift certificates

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

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Have the late 2009 imac (21.5" with 4GB and 500GB HD) and was running OSX Lion 10.7.5. This is my kids' computer and the hard drive was pretty much full up of junk. So I wiped the hard drive and began the process to reinstall OSX Lion using the original installation DVD that came with the computer when I purchased it. Goes through all the steps to install and then asks me to login with Apple ID and comes back with "This Apple ID was not used to purchase OSX Lion" Well, of course I purchased it. It came with the computer. It is the only installation disk I have. Talked to Apple support, tried different solutions with them. They even sent another disk. Same message.

Perchance, was there a USB Thumbdrive version Lion 10.7 included with the computer
when it was new? If you had that, (as the computer likely shipped with 10.7 installed only
if it had a backup installer) then you could install from there.
If the computer has an internal optical drive, there should have been grey-label install
restore media discs (DVD specific to that model build) with applications & OS X on it.
Such an original DVD disc set would also have an Apple Hardware Test on DVD.
The 10.7 Thumbdrive version was offered on a limited basis, no longer available, at $69.
Per the MacTracker database, the only model shown which shipped with 10.7 installed
and also had an optical superdrive, was the iMac (21.5, Late 2011) model. Earlier model
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Avoid Mavericks if you have/possess older software that you would be using regularly.
There may also be a firmware update that could make it hard to revert to the original
OS X version if the Mavericks is installed on certain models that supported it later.
Good luck & happy computing!

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See this article.
iPod does not play content purchased from the iTMS.
If you have made sure that both the iTunes and iPod software are current and have deauthorized and reauthorized your computer, try this test:
1. Deauthorize the computer.
2. Create a new user in the system.
3. Download the free song of the week from the iTMS in the new user account.
4. Play the song in that user account to authorize again.
5. Restore the iPod (using the iPod updater) in the new user account.
6. Sync just the free song of the week and see if it plays on the iPod.
If it does, you appear to have a corrupted iTunes library file, and you should recreate the iTunes library file in your normal user account, and then sync your music back to the iPod and all should be well.
The following articles will help you.
Authorization and Deauthorization.
How to restore the iPod.
How to recreate your iTunes library.
How to create a new user account in Windows.

My apple TV is not playing my purchased TV shows

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