My apple tv is stuck

on an image of the product with a micro usb in to itunes. I understand this means that an update didn't work but I don't own a micro usb or have itunes on this laptop. Is there any way of fixing this without itunes or a micro usb?

Do as it suggests, connect the device to a computer using a microUSB cable, they are very inexpensive and most likely you already have one.

Similar Messages

  • HT4484 when i go to update apps the previous owners apple id is stuck in the id box and it won't let me put mine in.. PLEASE HELP! LOL

    when i go to update apps the previous owners apple id is stuck in the id box and it won't let me put mine in.. PLEASE HELP! LOL

    Apple says that the Mac was supposed to be erased and taken back to the most recent version of OS X with which it shipped. You should not have any of the previous owner's apps. That violates the Terms of Use for Mac App Store apps.
    https://discussions.apple.com/message/25127788#25127788

  • My Apple tv is stuck on the home sharing and settings screen

    For some reason my apple tv is stuck on the home sharing and settings screen. Ive already unplugged it and let it reset but its not even giving me the option to go to the home scene..HELP!!?

    That is the main menu, however you are not properly connected to the network so that is why the other apps are not appearing.
    Make sure DNS is set to auto (settings - general - network)
    Check that location is set correctly via settings
    If on wifi try ethernet
    Make sure router is up to date and has port 123 open (refer to manual if unsure)

  • HT1600 My Apple TV is stuck telling me to plug it in when I downloaded the new software. How do I get past this?

    My Apple TV is stuck telling me to plug it in when I downloaded the new software. How do I get past this? I do not have the cable the diagram is asking for.

    If you can't get to the menu options, then unfortunately the only option is to purchase a micro-USB cable and connect it to iTunes to restore your Apple TV: http://support.apple.com/kb/ht4367

  • HT202157 Apple TV is stuck on "Syncing purchased music"

    After updating software, my Apple TV is stuck on "Syncing purchased music."  Have given it hours and restarted with no resolution.  All other features work fine.  Thoughts?

    OK, I'm with you now.
        1.    First you should try logging out of your iTunes Store account (settings > iTunes Store > accounts) and then back in again.
        2.    If that doesn't help, try resetting the Apple TV (Settings > General > Reset > Reset all settings).You should also try restarting your router.
        3.    If both of the above don't help, you should try a restore (Settings > General > Reset > Restore).

  • HT3180 My Apple TV is stuck on the "Did you forget your password?"  Apparently someone used the wrong password too many times.  How do I reboot this so I can sign on?

    My a Apple TV is stuck in"Did you forget your password?"  Apparently someone tried to sign on.  How do I reset this so that I can sign on?

    You will need to contact iTunes
    http://www.apple.com/ca/support/itunes/contact/

  • Safari problem: iOS7 on iPad - Apple ID Support - Stuck on "Are you sure you want to submit this form again?"

    Safari problem: iOS7 on iPad - Apple ID Support - Stuck on "Are you sure you want to submit this form again?"
    Now Safari is totally stuck. Neither the "submit" nor the "cancel" button works.
    Since verifying Apple ID requires Safari (Google Chrome doesn't work because verifying email links only to Safari), it is impossible for me to change my Apple ID preferences.
    HELP!!!!

    Close Safari completely and reboot the iPad.
    Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the Safari app and then swipe "up" on the app preview thumbnail to close it.
    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

  • HT3180 setting date and time - my apple tv get stuck and says it needs to set the network date and time.  Does anyone know how to do this?

    My apple tv gets stuck and says it need to set the date and time on the network.  Does anyone know how to do this?

    I was able to get my Apple TV working again by downgrading the firmware following the instructions in this message:
    https://discussions.apple.com/message/20008613#20008613
    In case that message disappears, here's my translation:
    1. Connect your Apple TV to your computer via USB. Don't plug in the power cable.
    2. Download the older 5.0.2 firmware from Apple here:
    5.0.2 (Apple TV 2): AppleTV2,1_5.0.2_9B830_Restore.ipsw
    5.0.2 (Apple TV 3): AppleTV3,1_5.0.2_9B830_Restore.ipsw
    3. Open iTunes and select the Apple TV. Hold down the option key and press the restore button at the same time.
    4. In the dialog that opens select the firmware that you downloaded.
    5. The restore process will take a few minutes. Once it's done plug your Apple TV back into your TV. If the date and time message persists just press the menu button to skip it. This got mine working again.

  • Apple TV is stuck???

    Apple TV is stuck in the computers and settings menu.  Have tried restarting and it doesn't help.  Unplugged and that doesn't work either?  It is less than 6 months old!!

    Well, that didn't work.  Bummer!!!  It said the update was not successful and Apple TV update couldn't be downloaded at this time? Try again later. My Internet is obviously working as Im on the wireless network on my iPad now?!?

  • HT201412 The apple logo got stuck on my iPhone, what can i do ?

    My apple logo got stuck while rebooting what can i do tp fix it ?

    Was this a text message, or did you get redirected to that site in Safari? If the latter, that app probably did it, and that should be reported to Apple. I can't imagine how such a scam wouldn't be a violation of the App Store rules. (You can report a problem with an app in the purchase history on a computer in iTunes, though the interface for doing so is quite bad. I'm not sure what you would do if you don't have iTunes on a computer.)
    If it was a text message, be sure to block the sender in Settings -> Messages -> Blocked.

  • HT1339 In stage 9 my iTouch shows the apple and a stuck progress bar showing about 10% completion.  This after 1/2 hour.  What now?

    In stage 9 of Restore my iTouch shows the apple and a stuck progress bar showing about 10% completion.  This after 1/2 hour.  What now?

    Refresh my memory as to what stage 9 is? Does the staus bar say anything else?
    Maybe this:
    Hang during restore process
    Following Troubleshooting security software will frequently resolve this issue. This issue can be caused by the default packet size being set incorrectly. There may be third-party software installed that modifies the default packet size in Windows by inserting a TcpWindowSize or MaxGlobalTcpWindowSize entry into the Registry. Contact the manufacturer of the software that installed the packet-size modification for assistance in adjusting this TcpWindowSize values. Typically the default packet size is modified by 3G cellular network card software, ISP communication software, or Internet speed download optimization software. There are legitimate reasons to change the TCP/IP packet size and not use the Windows default settings (for example, network traffic optimization, home/broadband optimization, enterprise app optimization such as database apps, Exchange, and more). Deleting the "TcpWindowSize" or "GlobalMaxTcpWindowSize" entries in Windows Registry could affect the system's performance with other apps or on their network connections. Deleting the customized TCP/IP settings may require the reinstallation of any third-party applications that had modified the TCP/IP settings from the Windows default settings.
    There are two ways to resolve this:
    You can follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) , or follow the steps below to manually find and remove TcpWindowSize and MaxGlobalTcpWindowSize entries from the Registry.
    For Windows XP, Windows Vista, Windows 7: Go to the C:\Windows folder and launch regedit.
    Go to Edit > Find.
    Search for "TcpWindowSize" entries. There are typically multiple entries of TcpWindowSize/GlobalMaxTcpWindowSize spread throughout the entire Registry. If "TcpWindowSize" exists, one or more third-party applications have changed the user's default Windows settings for TCP/IP.
    Go to File and select Export. This step will export a copy of the Registry that can be used as a backup of the original settings.
    Delete the "TcpWindowSize" entry.
    Search for the next "TcpWindowSize" entry and delete each one until the Registry no longer has any "TcpWindowSize" entries.
    Close Regedit, restart the PC, and test.
    If you are uncertain as to why these registry entries exist and the PC is a business computer, contact your network administrator and determine what values TCP/IP can be set in their Windows Registry setting so that the PC can update or restore an iOS device rather than deleting the "TcpWindowSize" entry.
    If editing the registry does not resolve the issue, restoring on a different computer that did not install the communication software is the step most likely to resolve this issue.

  • Wrong apple ID email stuck on my iphone so can't sync to PC: How do I fix?

    Hi- I've 2 iphones- one is UK registered and one Irish. There are 2 separate apple IDs and 2 geographically different payment accounts. BUT my iphone 4 when it copied the phone directory from my Irish iphone 3 also has the ID code stuck into its memory. It will not sync with the UK iphones account and keeps saying the password doesn't match!!
    It isn't the password it's the apple ID in the phone that is wrong but I don't know how to access the ID on the phone to fix it
    How do I do this please?

    Settings > Store > tap ID > sign out > sign in with new ID
    Remember that you won't be able to sync or update any apps or media purchased under your old iTunes account.  There's no way to merge iTunes accounts.
    Message was edited by: modular747

  • Apple iPhone 4 stuck in Recovery Mode (Error 1611). Any Suggestions

    My iPhone 4 (16 GB) is in recovery mode (or DFU mode), but it seems to be stuck in it. For the last two days it has been telling me to connect to iTunes and when I do it tells me, "iTunes has detected an iPhone in recovery mode. You must restore this iPhone it can be used with iTunes". So I press restore and it asks me if I wish to Restore and Update; I agreed. I attempted the restore, but something went wrong. It goes through the "extracting software" stage fine, but when it says "Preparing iPhone for restore", the screen flashes white for a half a second or so and then it tries to start over. iTunes then leaves me with this message, "The iPhone 'iPhone' could not be restored. An unknown error occured (1611)."
    I have tried to get it out of Recovery Mode several times through YouTube tutorials and other websites, but when I attempt to do this, it will just go back to the "Connect to iTunes" screen. It will not respond to anything unless it is plugged into my laptop (I'm almost certain of this, I cannot be completley sure because the screen is just black if not connected). I have tried several different USB cords, re-installed iTunes and Apple programs on my computer and even made a new user account on my laptop. (I'm using Windows 7). This phone has never been Jailbroken and nothing wrong with it as far as I'm concerned, except the occasional time the home button would not respond.
    Before this happened, everything was working fine. Earlier in the week I got the Zagg InvisibleShield applied to my iPhone and everything was working great. On the night before this happened, my battery was extremely low and I used the Apple wall charger to charge it for the night (the USB cord was torn though).
    Any Suggestions Would Be Appreciated!

    Here are Apple steps: http://support.apple.com/kb/TS3694#error1611
    Make sure you have a perfect USB cable. Maybe try to charge the battery before proceeding again.
    If you have Warranty or AppleCare Coverage, take iPhone to Apple for resolution.
    Error 1611 has been associated with the iPhones inability to hold the Restore Mode (mode where iTunes writes to iPhone) this can be due to anything. Restore Mode does need a good functioning battery to proceed. You describe some vague battery issues.
    If you do not take the iPhone to Apple for help, the next step would be battery replacement.

  • HT5654 Tried to restore my ipod to factory setting and now it erased everything and says their is an error (1) and the apple logo is stuck on the ipod.  EXTREMELY FRUSTRATED!!!! Would have never done this if I knew this was going to happen! itunes is upda

    Tried to restore my ipod I just wanted to back to factory setting and delete everything on it.  I did it and NOW everything is erased, gone, and stuck on the apple logo.  Populated that it is in recovery mode and needs to be restored.  Clicked on restored and error (1) came up.  So now I have a useless iPod that I purchased.  Big apple user minus my laptop.  2 iPod, 2 iShuffles, iPad, 4 iPhones, iMac 27 inch.  If this isn't rectified I will never buy and continue to push my consumers, family, and friends on my bad experience with apple.  iTunes is up to date and now I am concerned that if do anything to my phone this same problem will happen. 
    Marc Rastovic
    <Personal Information Edited By Host>

    Hello, Marc. 
    Thank you for visiting Apple Support Communities. 
    Error 1 or -1 can be very tricky to resolve and sometimes leads to a device needing service.  That being said, here are the steps I would go through first for this specific error. 
    Check for hardware issues
    Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.
    Common errors: 1, 10-47, 1002, 1011, 1012, 1014, 1000-1020.
    Resolve specific iTunes update and restore errors
    http://support.apple.com/kb/TS3694
    If the iPod is still unable to be restored it may needs to be serviced. The following link should help you get started with the process and has links with additional information on topics such as warranty and service pricing, battery replacement, and express replacement service.  This link will also allow give you the option to contact Apple Support for possible additional troubleshooting steps and options. 
    Service Answer Center - iPod
    Cheers,
    Jason H. 

  • Trying to activate my apple tv and stuck on the activation

    I just brought a 3rd generation apple TV and trying to install it.  It seems to be stuck on activation screen.

    Welcome to the Apple Community.
    Try restarting the Apple TV by removing ALL the cables for 30 seconds, or resetting it using the reset option under general. You should also try restarting your router.

  • Apple TV 2 stuck updating Software

    Last night my ATV notified me there was a software upgrade and I accpted it - it went to about 30% complete in 20 min or so and has been stuck there for over 12 hours - teh screen cearly says to not unplug the Apple TV during upgrade. Remote control does nothing except blink the light. What do you suggest I do?
    LN

    Same for me.  ATV update stuck at around 75%.  I searched the forum, found this thread and did the same thing as others (unplugged - plugged in), rebooted fine, I manually started update again and this time went through relatively quickly:
    Step 1: Preparing Update..    (about 7 minutes)
    Reboot
    Step 2: Applying Update...    (about 4 minutes)
    Works fine

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