My apple tv keeps saying setting date and time

This vexed me for a long time. Now we finally have a fix!
All credit goes to Ed Gainer, our Network Admin.
Version update 5.2.1 (6025) seems to have changed the way its searches for time. According to the Apple website’s list of ports used by Apple, the time protocol NTP would normally communicate via TCP or UDP. This was the case in previous versions, but when the update for 5.2.1 was introduced, the Apple TV displayed a “Searching for Time and Date” indicator upon restart. The only remedy was to select “Menu” on the Apple Remote. At that point, the main menu now only displayed “Computers” and “Settings” options. All the icons for other online content options such as YouTube, HuluPlus, Vimeo, etc. were missing.
After running a packet trace the ports, NTP (123), DNS (53) and ports 49152 – 65535 were used in booting the Apple TV. After some trial and error it appears that the Apple TV is searching for the time via the NTP protocol through UDP. When port 123 was opened in the firewall over TCP/UDP it still did not communicate. The solution was to specifically indicate the NTP protocol over UDP. Keeping the NTP protocol specified via TCP is also recommended.
The resolution to this problem was to create a service group for Apple including the following services.
Name
Protocol
Source Ports
Destination Ports
NTP
UDP
Default (0-65535)
123
http
TCP
49152-65535
80
https
TCP
49152-65535
443
Additionally, it is recommended to include these services in the group to encompass all of the Apple products in your environment.
Name
Protocol
Source Ports
Destination Ports
NTP
TCP
Default (0-65535)
123
3689 (iTunes Library)
TCP
Default (0-65535)
3689
5353 (Apple TV iTunes)
UDP
Default (0-65535)
5353
Domain (DNS)
TCP
Default (0-65535)
53

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Screen keeps saying Setting date and time, tried to reset and or restart still won't reset

Screen keeps saying Setting date and time, tried to restart and reset but does not work,did follow direstions unplugging apple TV still not resetting/restarting, any help?

Aha! A bit more searching and I found the answer that just fixed it for me.
Press Menu and the Back arrow at the same time until a broken chain icon appears on the top left of the screen.
Let them go....
Press Menu and Right arrow (forward arrow) until a "fixed" or "whole" chain appears.
This enabled my apple tv to once again respond and get off the "setting time and date" screen.
Hope it works for you.

HT3180 My apple tv 3 keeps saying "setting date and time", but it's not connected to Internet, and I've restarted it for more then five minutes at a time. It also won't let me click menu to go back, but my apple tv light flashes. What do I do now?

I'm about to call, but this is my last chance. What can I do?

Aha! A bit more searching and I found the answer that just fixed it for me.
Press Menu and the Back arrow at the same time until a broken chain icon appears on the top left of the screen.
Let them go....
Press Menu and Right arrow (forward arrow) until a "fixed" or "whole" chain appears.
This enabled my apple tv to once again respond and get off the "setting time and date" screen.
Hope it works for you.

HT1595 My apple tv stuck at setting date and time. Also when connecting yo network doesn't ask for network password

My apple tv stuck at setting date and time. Also when connecting yo network doesn't ask for network password

I just went through this last night. (Aug 15, 2013)
What I did to get back up and running. This is not the first time I have lost the network connection with my Apple TV 3
Products effected: Apple TV 3 and Home Sharing (My Apple TV 1 was not effected)
Power down (unplug) the Apple TV and power down your router ( in my case, it is a FIOS router, flipping the on/off works fine).
Power both items back up.
At this point, I usually can reenter my Apple ID and PW. and reconnect Home Sharing. But for some reason I was unable to reconnect last night but was able to get it reconnected in the morning. I was jut to tired to deal with it last night.
A new issue that is was able to fix after a good nights sleep.
I did figure out, (after trying to reenter my ID and PW many times and having it tell me that my ID and PW was wrong), that when using the Apple TV on screen keypad to type in the user ID. DO NOT use the ".com" keypad button. Instead type out each character for .com. ( or what ever ending you use for your ID account.)
Once I typed out my full ID and PW. everything is back to 100%

I plug the Apple TV in and it just says setting date and time.

When I plug the Apple TV in it just starts up setting date and time. Tried unplugging it and resetting using the remote but it is unresponsive

Welcome to the Apple Community.
Assuming this is not the first time you have used your Apple TV
You might try restarting the Apple TV by removing ALL the cables for 30 seconds.
Also try restarting the router. (Also try removing it’s power cord for at least 30 seconds)
If the problem persists, try a restore, you may want to try the previous procedures several times before doing this.
If restoring from the Apple TV doesn't help, try restoring from iTunes using a USB cable.
If this is a new Apple TV, in addition to trying the above, it may also be that your network router is not allowing access to the timeserver, check that your router allows access over port 123.

My apple TV stuck on setting date and time.

Tried to fix it with all the options you gave me on forum. Turned off, turned on, changed router, changed router settings and security level, even changed the ATV. Nothing works. Last week everything was fine. What should I do?

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That indicates a network issue.
Check the DNS settings, they should be set to automatic.

HT1551 Locked on setting date and time

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Thanks!

Welcome to the Apple Community.
Assuming this is not the first time you have used your Apple TV
You might try restarting the Apple TV by removing ALL the cables for 30 seconds.
Also try restarting the router.
If the problem persists, try a restore, you may want to try the previous procedures several times before doing this.
If this is a new Apple TV, it may also be that your network router is not allowing access to the timeserver, check that your router allows access over port 123.

I am getting a message "setting date and time...." but nothing happens

My Apple TV has stopped working. I start up and it says "setting date and time...." but I cannot access the internet.

Assuming this is not the first time you have used your Apple TV
You might try restarting the Apple TV by removing ALL the cables for 30 seconds.
Also try restarting the router.
If the problem persists, try a restore, you may want to try the previous procedures several times before doing this.
If restoring from the Apple TV doesn't help, try restoring from iTunes using a USB cable.
If this is a new Apple TV, in addition to trying the above, it may also be that your network router is not allowing access to the timeserver, check that your router allows access over port 123.

Stuck on setting date and time

Apple TV is new, straight out of box. I'm getting to the screen that says "Setting date and time. . ." Then it stays stuck there. If I bypass this screen, everything except date and time is set up, and because this is not set up, nothing is working. All other devices hooked up to wifi in the house are working and I've unplugged and reset the Apple TV and the router. How do I get this device to set the date and time?

Welcome to the Apple Community.
Assuming this is not the first time you have used your Apple TV
You might try restarting the Apple TV by removing ALL the cables for 30 seconds.
Also try restarting the router.
If the problem persists, try a restore, you may want to try the previous procedures several times before doing this.
If restoring from the Apple TV doesn't help, try restoring from iTunes using a USB cable.
If this is a new Apple TV, in addition to trying the above, it may also be that your network router is not allowing access to the timeserver, check that your router allows access over port 123.

HT1551 When I try to access Apple TV it says it is setting date and time.... And the wheel just keeps spinning??? It worked fine prior to now.

When I try to access Apple TV it says it is setting date and time.... And the wheel just keeps spinning??? It worked fine prior to now.

Were any of the troubleshooting steps in the article from which the question was posted tried?

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After a power outage Apple TV can't find date and time - just keeps spinning on that screen. Tried powering off Apple TV, the computer, and the router. Tried to restart Apple TV. Tried to restore Apple TV, but it got stuck again setting time/date.

Welcome to the Apple Community.
Along with the things you have tried, some have had success setting the location to the US.

Trying to setup my new ATV and it won't set date and time, and won't allow me to log in with my apple ID.

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I'm also using my MacBook Pro as the homesharing with iTunes up to date.

I had a similar issue wuth my new Apple TV. If you (or your roommate) are able to change the router firewall settings, do that first. I don't know the ports that you need, except that 123 is one of them (to set the time). Then restart the Apple TV. See if that will get you through the activation process. I actually ended up restoring mine to factory settings, but I'm not sure if that step was really necessary.
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I get the message on Apple TV "setting date and time"

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This will normally happen if you continually turn the AppleTV off at the wall (happens each time you turn it on). If its stuck on that, just turn it completely off, then see if it gets stuck on that again. If it keeps getting stuck (as in for more than 5 minutes) on it, plug it into your computer and attempt to update the AppleTV. You may need to restore it if the software is already up to date or it's still not working after the update.

How do I set date and time on apple tv?

How do I set date and time on apple tv?

Fixed the same problem, STEPS
1. Reset your apple TV
2.It will again stuck on that setting, ignore it by press menu
3. Unplug ethernet wire
4. Try to connect with wifi, it should be work with wifi connection as mine.
5. Then you can switch back Ethernet wire after get fixed.
Thanks. Lemme know dude if it's work.

My apple tv keeps saying setting date and time

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