My apple tv no onger detects my windows computer even though home sharing is turned on What do I have to do to fix this?
My apple tv no longer detects my windows vista computer even though home sharing is turned on. What do I have to do to fix this?
I have Windows 7 and Mcafee. Here is what worked for me:
1. Remove Mcafee and install Microsoft Security Essentials (free from the Microsoft website), then
2. Start the Windows Firewall from the Control Panel, then
3. Click on the left pane click on "Allow a program or feature through the Windows firewall", then on the new window
4. Click "Change Settings", click Yes to the pop up window, and
5. Select both Bonjour Services one at a time, and check the box that says "Home/Work(private)" network. Click OK at the bottom and you are done. Good luck.
Similar Messages
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Apple TV can't see my computer even though home sharing is on
I have just bought Apple TV. I plugged it all in correctly, and initially I had it all working. But now it asks me to turn on home sharing on my computer. Home sharing is on. It is on the same router as the iMac. I have checked it is the same apple id and password. I have updated to latest software in both apple tv and iTunes. I have rebooted both systems. Running out of ideas. I can access my online iTunes account on the ATV, but not my mac. Computer running Mac OSX 10.7.5 and iTunes 12.0.1.26. Any ideas?
I'm having this same issue. I have a Mac running 10.7.5 and Apple TV with latest software. Things had been working smoothly with Home Sharing, until I recently updated iTunes to 12.0.1.26. Now no other device can see that Mac or the home shared iTunes library. I've tried to see it with the Apple TV, iPad, iPhone and MacBook Pro. I've tried putting the Mac both on wifi and ethernet (always using the same network), but nothing. I'm at a lose. Did you find a workaround with yours?
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I can't seem to get library to load on apple tv even tough home sharing is turned on
Or is there a phone number to call at apple form Canada? I hate how the site doesn'tlist a number. Apple makes it hard to talk to someone live.
Hello ahsouji,
The following article provides several options for contacting us, including the phone number for Apple Care in Canada (1-800-263-3394).
Start your support request online and we'll connect you to an expert.
English: 1-800-263-3394
French: 1-800-263-3394
Contacting Apple for support and service
http://support.apple.com/kb/HE57
Cheers,
Allen -
I can't get home sharing to turn on on my computers. I have a PC running windows XP that has a large library on it that I want to access from a newer windows 7 PC. I have turned home sharing on in both, same apple ID. I just will not come up. Any ideas?
Ugh, disregard.. it magically started working -_-
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My Ipod shuffle appears in itunes on mac but not on windows 7 even though we have the latest update of itunes. We have also tried the other solutions on the apple support site.
Hi reinkristine86!
I know you’ve said that you have tried other suggestions for troubleshooting this issue, so pardon me if you have already seen this article, but have you tried all of the troubleshooting steps listed in the article below?
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/ts1369
Thanks for coming to the Apple Support Communities!
Cheers,
Braden -
Apple declares an Update for My windows 32 bit Vista Home Premium; 3 software updates are available; Safari browser=1, Itunes=2; Apple software updater=3; I download; I start installer; installation fails unexpectedly; installer rolls back installation; PC hardware seems PC capable; I have removed Mobile Me because of New Apple I-cloud Software Sync server registration?
What should I do with this failure to install Apple software products /declaring/ needing wanting to update and failing the process.
I have other software to complete the multimedia experience. what should I do with the constant automatic attempt to update
I can consult Gateway; device drivers web sites; hardware drivers;
Please Email Deanallen@ a*l.com
< Email Edited By Host >Hi,
Please try this
Stop Windows Update Service and BIT Service now.
Go to C:\Windows\SoftwareDistribution and delete all file under this folder.
Start Windows Update and BIT service now.
Then try to download windows update now.
If doesn't work, please reset the windows update componments
http://support.microsoft.com/kb/971058/en-us
Yolanda Zhu
TechNet Community Support -
why doesn't my itunes on my windows pc load on my apple tv?
Home sharing is turned on and my ipad can see it!Welcome to the Apple Community.
Intermittent problems
Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.
There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.
Consistent Problems
A frequent cause of consistent failure to enable AirPlay or HomeSharing at all, is the service being blocked on the network. Make sure your network isn't hidden, has a unique name, that MAC address authentication is disabled, security is set to use WPA 2 Personal and that there is only one router/device acting as a DHCP server and providing NAT services.
Make sure your router/computer allows access over the following ports
Port
Type
Protocol
Used By
80
TCP
HTTP
AirPlay
443
TCP
HTTPS
AirPlay
554
TCP/UDP
RTSP
AirPlay
3689
TCP
DAAP
iTunes/AirPlay
5297
TCP
Bonjour
5289
TCP/UDP
Bonjour
5353
TCP/UDP
MDNS
Bonjour/AirPlay
49159
UDP
MDNS (Win)
Bonjour/AirPlay
49163
UDP
MDNS (Win)
Bonjour/AirPlay
Refer to your router manual/manufacturer for any settings that are specific to that model.
Another frequent cause of consistent failure to enable AirPlay or HomeSharing at all, is security software, in many cases configuring it correctly, disabling it or even uninstalling it can help, but in some cases the security software can cause problems that simply reconfiguring, disabling or uninstalling cannot reverse.
If you are consistently unable to activate AirPlay, have tried all the steps in this article and have security software installed on your system, you might benefit from contacting its provider or participating in any online forums they run to discuss the matter with them. -
I have downloaded itunes, however everytime I open it up deos not detect my internet connection even though it is running. I can goto other sites when I open up explorer, but itunes just will not connect. Could someone assist? I have windows 7.
Set it up with SMB compliant names.. that means, short, no spaces and pure alphanumeric.
Set a different name for 2.4ghz and 5ghz..
Set security to WPA2 personal with pure alphanumeric password.. 10-20 characters is usually plenty.
Set wireless channel for 2.4ghz to manual and try channels 11, 6, 1 in that order. -
I am unable to stream Netflix to my Iphone or Apple TV, from my wireless router . . . even though I am able to watch Netflix on my WII (also wireless) and desktop computer (not wireless).
On the Iphone and Apple TV I can connect to Netflix . . . it recognizes me and my account settings . . . and I can veiw all my recent programs and show titles, descriptions, etc.. But when I select one to watch I get a message saying:
"ERROR A PROBLEM OCCURED WHILE PLAYING THIS ITEM. TRY AGAIN LATER, OR SELECT A DIFFERENT ITEM. GO TO WWW.NETFLIX.COM/SUPPORT FOR MORE INFORMATION. (139)
Netflix support say there is nothing wrong on their end . . . that it is an Apple issue. They see the request for the show, the devices are registered . . . but it shows 0 bandwidth to the device.
My Apple TV did this when I first hooked it up a couple of weeks ago. Then after a few days started working with Netflix, for no apparent change . . . now doesn't again for the past couple of days (I think that it auto restarted the other night after a virus scan).
Very frustrating, and driving me nuts! Has anyone else had and been able to resolve this problem?Troubleshooting
Apple TV2 update one day and netflix is browsing but not launching the actual content (error 139)
Ipad2 (another ios device) forces me to update netflix if I want to use it and I get the same error 139 on it.
**** now I have two not ways not working where prior to some update it was fine.
Nintendo Wii is still working ( mind you running an ancient version of netflix ) Dusted the Wii off and gave it to the kids use. Now they are happy again...
PC is also still working ( using some other flash client ) but that's just of interest, we're not going to be watching tv with that.
My wife's iphone 4s is still working. Odd.. still ios but for somereason I am not forced to update the version. So basically she could mirror stream up to the apple tv with it. Nice feature of Ios5. Later found out it is using 1.4 version of netflix. The most useful thing out of that is that all 3 of the devices are Ios and it was actually the iphone with the 1.4 version of netflix that still worked!
I heard from a friend who was on a different ISP he was still working so I took my appletv2 and ipad2 over to my brothers house who is on that same ISP as my friend and both started working. So the ISP is involved too!
Brought the appletv2 and ipad2 back to my house hoping it would maybe still work. No dice Broken again.
Searched the appstore for a decent packet analyzer and there isn't really anything. I was able to sniff the traffic with my PC and also on my juniper ssg5 confirmed that. Turns out port 80 traffic is actually failing and authorization is not happening. The other clients do not do this...
Asked a buddy from work who used to work at the ISP if he could make a call to some one who might actually know what is going on. He came back pretty quick and said yea they are trying really hard to get the beta patch in from Bluecoat asap.
So knowing that it was actually Netflix that changed when it hit 2.0 and in my case the ISP made the adjustment it's pretty safe to say this issue is going to be ongoing unless netflix changes again the way they authorize for licenses.
So that's the summary of what went right down the troubleshooting path but I'll tell what what didn't
2 calls to Netflix (useless... waste of time... they are too quick to blame anyone but themselves)
1 call to apple support (support call was going to cost more than it cost for me to change ISPs)
2 calls to ISP (through the normal means - regular support number)
So why is this intermittantly working sometimes? If you are lucky enough to authorize to an IP address that is not cached they voila you are going to get an authorization / a license to watch the show. Some people report after defribulating their appletv (reseting, rebooting, dns changes, you name it) they get it working. Over the past month we all seem to have got it working for some period of time only to lose it a day to two later.
It's now been several days since the beta patch to the bluecoat and 4 of us who have been communicating on the issue appear to be online all at the same time for those several days and that is a good sign that we might be out of the woods on the issue.
Hope this turns into something helpful for someone else out there. -
Apple is suppose to be the pinnacle of usability and, yet, I want to throw my new IPhone 4s as far as I can and watch is smash into a million pieces on concrete. Seriously, I've already got three things that irritate the **** out of me. First, there are Apple apps that insist on playing sound even though the sound is turned off. If I flick a switch to turn the sound off, I want the sound off!!!! Second, if I do not want a totally unnecessary feature like Game Center, I should be able to disable it. I completed most of the Angry Bird levels with 2 or 3 stars and now I have to start over from square one. Maybe, this happened when I upgraded to the 4s but it sure seemed to happen when I joined Game Center. Tomorrow, I am going to reset my 4s to factory defaults to try to get rid of my Game Center account. I don't want Game Center! I do need Game Center! I hate Game Center! Finally, I had an alarm go off to wake me up and there was a Snooze button but no button to turn the alarm off. I flicked the slider to access the main screen expecting to see something to turn the alarm off but there was nothing. The alarm just kept alarming. I had to warm boot my IPhone to shut the alarm off! Really, Apple!!!!
The sound is turned off. Only, some Apple apps like YouTube and Siri make sound when the sound is turned off. It is very embarrassing when this happens at work. My question was how do I tell Apple to fix this?
Turning off game center does not work. The games just prompt me to sign in when they are started.I have tried everything I can find online to stop this behavior. It is annoying and should not happen. My question was how do I tell Apple to fix this?
The alarm went off. There was a green thing that looked like a button but pressing it did nothing. There was a red button that said snooze. I did not want to snooze. I wanted to turn the alarm off. I slid the bar to unlock the phone and there were no running apps with a button to press. The alarm just keep running. I have not had this problem since it first occurred. The alarm now shuts off when I just unlock the phone. It may have happened because I had another alarm app running. The two may have interfered with each other. I would like to tell Apple about it.
It also annoys me that the button that closes apps leaves the phone app running. If I press on a number at 6:00 AM to get information about who called me, the phone automatically dials the person back and my natural reaction is to press on the button to close the phone app but the phone keeps dialing this person at 6:00 AM. It is a bad design. I would like to tell Apple about it.
Finally, I looked all over Apple's site to try to find someplace I could send them a polite message to let them know that I was not happy with these "features" but could not find anything. It is extremely frustrating to have issues with a product and not being able to tell the manufacturer about it. So, you grow up!.
When trying to fix the Game Center issue, I saw a link someone posted to report issues with the IPad to Apple. The answer I am looking for is where is the link to report issues with the IPhone. -
Why won' remote app for Apple tv work on my iPad or iPhone? Home sharing is turned on.
A frequent cause of consistent failure to enable AirPlay or HomeSharing at all, is the service being blocked on the network. Make sure your network isn't hidden, has a unique name, that MAC address authentication is disabled, security is set to use WPA 2 Personal and that there is only one router/device acting as a DHCP server and providing NAT services.
Make sure your router/computer allows access over the following ports
Port
Type
Protocol
Used By
80
TCP
HTTP
AirPlay
443
TCP
HTTPS
AirPlay
554
TCP/UDP
RTSP
AirPlay
3689
TCP
DAAP
iTunes/AirPlay
5297
TCP
Bonjour
5289
TCP/UDP
Bonjour
5353
TCP/UDP
MDNS
Bonjour/AirPlay
49159
UDP
MDNS (Win)
Bonjour/AirPlay
49163
UDP
MDNS (Win)
Bonjour/AirPlay
Refer to your router manual/manufacturer for any settings that are specific to that model.
Another frequent cause of consistent failure to enable AirPlay or HomeSharing at all, is security software, in many cases configuring it correctly, disabling it or even uninstalling it can help, but in some cases the security software can cause problems that simply reconfiguring, disabling or uninstalling cannot reverse.
If you are consistently unable to activate AirPlay, have tried all the steps in this article and have security software installed on your system, you might benefit from contacting its provider or participating in any online forums they run to discuss the matter with them -
My iPad is locked up and has a apple and a bar under it on the screen and it will not turn on or off. Anyone know how to solve this problem?
Have you tried a reset ? Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider if it appears), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.
-
My icloud songs not showing up in my itunes window even though itunes match is turned on
my icloud songs not showing up in my itunes window even though itunes match is turned on
I Am having a similar issue with my husbands iTunes match. I restored a 2011 iMac and decided to download all my husbands music via iTunes match. Apart from taking ages, he only has 2,500 songs on the match, it greyed out lots of songs, which later I found out said that they were 'waiting' also, loads are missing. I tried following someone else's thread and tried to delete the greyed out ones so I can download again but I fear I may have completely deleted them. Also, I have a lot of duplicates, both on iCloud and both downloaded! What's happening? My iTunes appear to be behaving ok!
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The song I downloaded (Slayer, Criminally Isane) cuts off about 3 seconds before the ending, I have tried re-downloding per apple support directions with the same results. What further actions may I take to fix this issue?
I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item. -
My ipods frozen on the white apple and black background page. I've tried resetting with the hold button, but nothing's changed. How can I fix this!?
Try this...
Restarting your device
1) Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
2) Press and hold the Sleep/Wake button until the Apple logo appears.
Follow these steps to reset your device
Note: Reset your device only if it is no longer responding and the steps above do not work.
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
Restart / Reset
http://support.apple.com/kb/ht1430
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