My Apple TV remote workers for me not my wife

My brand new Apple TV remote works fine when I'm using it but when my wife tries to push the large button to launch a video it will not work for her. She has tried to carefully push the middle only but still it responds with an error sound. I take it back and it works fine again. We have repeated this many times. I upgraded the software as prompted on screen a day ago. Could that be an issue?

Problem solved. She was pushing AND HOLDING not just pushing

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