My Apple TV states that it cannot complete my purchase, but all my account info is correct, etc.

My Apple TV states that it cannot complete my purchase (of a movie), and yet all my account info is correct.

I did more than that - I reset the Apple TV so that I had to get back in as if I were setting it up for the first time. I actually used my iPad to do this by just touching it the Apple TV with it. That all worked fine. I had to verify my password again and my credit card information. When the Apple rebooted with all of this and I tried to order the same or other movies, the same response came up.
If Apple doesn't contact me soon, I will simply get the movies from some other service on my smart TV and just use the Apple TV to stream photos or whatever from my iPad or iPhone. This is ridiculous.
Thanks again for trying.

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Hi, my iPad dies in the middle of a purchase for a game add on, when I charged the iPad and reloaded the game a box is on the screen that says " cannot complete your purchase" I can't slope this box, and cat play the game while it is there, I have tried r

Hi, my iPad dies in the middle of a purchase for a game add on, when I charged the iPad and reloaded the game a box is on the screen that says " cannot complete your purchase" I can't slope this box, and cat play the game while it is there, I have tried removing the game several times and reinstalling but the box still appears, I even tried installing the game on a different apple I'd, and still the box is there, do you k ow how to fix this?

Hi Bev076,
I would try these ideas first:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
If that doesn't resolve the situation, I would suggest reporting it:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Take care,
- Ari

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Cannot complete your purchase

Whether purchase inApp or at AppStore, it just spawn a dialog and says "Cannot complete your purchase..."
The purchase functioned well last week but cannot work today. I changed my VISA to another one and it still don't work.
Please help me to fix the purchase function as soon as possible.

If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select "/var/log/install.log" from the file list. Post the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time.
Post the log text, please, not a screenshot. If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into a message.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

My Apple TV states that it cannot complete my purchase, but all my account info is correct, etc.

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