My Apps Aren't Downloading, They Show Up In The Creative Cloud Window. I Just Can't Open Them

What Should I Do?

FudgeWilli please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html for information on how to open the Adobe Creative applications included with your membership.

Similar Messages

  • Can't download cc apps. They won't show up on the creative cloud app.

    After several problems trying to install the Creative cloud app I finally got it to install after booting into safe mode. Now that CC is installed when I click on the tabs application tab it doesn't work. I also tried downloading it from the website which just prompts the creative cloud app and then it keeps loading on the application tab.

    Hi Neverask3 & Kazuum,
    Really sorry for the experience that you had with the Creative Cloud Desktop Application . Can I please request you to try the following Kb article and suggest if this works for you or not .
    App doesn’t open | Progress wheel spins continually
    If you are able to get the Applications populated in the Apps tab and the problem seems to be with the download , can I please request you to share a screen shot of the error message so that we can proceed in the same direction.
    Cheers,
    Kartikay Sharma

  • I accidentally uninstalled the Illustrator CC from my mac. Now I can't re-download the application. Everytime I click "Download", it takes me to the creative cloud app and only shows me the app is up to date. Is there any way I can re-download and reinsta

    I accidentally uninstalled the Illustrator CC from my mac. Now I can't re-download the application. Everytime I click "Download", it takes me to the creative cloud app and only shows me the app is up to date. Is there any way I can re-download and reinstall Illustrator CC?

    Have you already used the Cleaner Tool?
    Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

  • Is it possible to download photoshop only? Without the creative cloud app?

    Is it possible to download photoshop only? Without the creative cloud app?

    Downloadable installation files available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
    Lightroom:  5.7.1| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5.5, 5 | 1
    Contribute:  CS5 | CS4, CS3 | 3,2
    FrameMaker:  12, 11, 10, 9, 8, 7.2
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • I have downloaded the Creative Cloud and when it finished, it opened up and was completely blank. Nowhere for me to sign in and no apps for me to click to download. I need this to be fixed ASAP. What is the problem here?

    I have downloaded the Creative Cloud and when it finished, it opened up and was completely blank. Nowhere for me to sign in and no apps for me to click to download. I need this to be fixed ASAP. What is the problem here?

    BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
    -and step by step http://forums.adobe.com/thread/1440508?tstart=0
    -and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

  • I recently downloaded Adobe Bridge CC and Flash Professional CC on the Creative Cloud and I cannot find or access them on the computer - where did they go?

    I have the creative cloud that I use for my schooling and I downloaded both Adobe Bridge CC and Flash Professional CC on the Creative Cloud and I cannot find or access them on the computer - where did they go?

    Hello,
    I only can answer what concerns WIN. By using a file manager I can see, that all my Adobe programs are stored there:
    Program Files (x86)\Adobe\Adobe Bridge CC aso.
    Hans-Günter

  • I cannot download any apps from the creative cloud web site what can I do?

    I cannot download any apps from the creative cloud web site, what can I do?

    What problem you are facing? any error message.
    What operating system?

  • I've downloaded the Creative Cloud, once completed the creative cloud window pos up with spinning whell in center then the entire window disapears. How do I get it to remain open so that I can download programs needed.

    I've downloaded the Creative Cloud, once completed the creative cloud window pos up with spinning whell in center then the entire window disapears. How do I get it to remain open so that I can download programs needed

    right click the executable > click 'run as administrator'.

  • The apps wont open but are fully updated in the creative cloud manager menu, how do I get them to open?

    the apps wont open but are fully updated in the creative cloud manager menu, how do I get them to open?

    I have the same problem. New CC subscription. After crashing trying to open a CS6 file. Premiere Pro will not launch. I have updated video drivers and Quick Time player. (PC, Windows 8.1. nVidia GeForce GT 750M) "Sorry a serious error has occurred that requires Adobe Premiere Pro to shut down..."  Thanks.

  • The "Creative Cloud" window shows nothing but a spinning icon..

    I just paid for the CC version of Photoshop.  When I click "download" the creative cloud window pops up and all I see is a blue - spinning icon....nothing else happens.
    Thoughts?
    Thanks.

    Hello,
    I also had to do this experience.
    Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
    I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
    Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
    If necessary and for further questions and if "open" please use chat, I had the best experiences.
    Hans-Günter

  • Download Acrobat XI Pro without the Creative Cloud Apps

    I recently purchased Acrobat XI Pro and want to download but I don't want all the other Apps that come with the Creative Cloud.  How can I just download the product I purchased?

    Simply use the direct download link from your account, the trial version or this:
    Direct Download Links for Adobe Software
    Mylenium

  • I have tried multiple times to download Media Encoder CC through the Creative Cloud without success. What can I do next?

    What do I have to do to fix this and get the Media Encoder downloaded. I clicked on the "Learn More" link in the Creative Cloud download utility and this is what is returned to me.
    Exit Code: 6
    Please see specific errors below for troubleshooting. For example,  ERROR:
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 2 error(s)
    ----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x64) 11.0.61030.0 {3E272A93-C06B-4206-AD02-0EBE02535E20} -----------
    ERROR: Third party payload installer vcredist_x64.exe failed with exit code: 2147942750
    ERROR: Failed to repair Microsoft Visual C++ 2012 Redistributable Package (x64). Please try repairing it by double clicking on the executable at "C:\Users\TLUTTR~1\AppData\Local\Temp\{5CBDA4AA-FE6D-411F-8EF3-A4B3A625BC9D}\AdobeMediaEn coder_8_LS20\Adobe Media Encoder CC 2014\payloads\Microsoft VC 2012 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x64) from Microsoft website - www.microsoft.com

    Code 6 & Code 7 http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • I was able to download the Creative cloud but my Mac won't open the download. All I get is the color wheel...What should I do?

    I paid for the student creative cloud and was able to download the actual software but my Mac will not open the installer for the cloud.  I click on the download (which is the installer) and all I get is the color wheel that shows that it's having issues completing the task.  The "Finder" also says that it is not responding while trying to open the download.  Any suggestions on how to get the installer open?

    Mcleighty0 can you please post a screen shot of the behavior you are experiencing?  Please see FAQ: How do I capture and post a screen shot or video? for information on how to post a screen shot to this discussion.

  • I downloaded some games through iTunes to my mac air and I can't open them....what do i do?

    I downloaded some games from Itunes and I can't find them to play...help???

    If they are iPad or iPhone iOS5 games they won't play on your MBA. It's the wrong operating system.

  • My Websites are not showing up on the Creative Cloud Control Panel

    Hi guys,
    For some reason, just recently, my websites that I have hosted with BC, that I have built for clients, are not showing up on the right control panel? Usually when I load up CC, it shows the Website text as ...loading, then my sites appear... now, nothing.
    Help!?
    Thanks,
    Aaron

    This seems to be a bug with Creative Cloud. I am encountering the same issue. We've gone ahead and notified the product team, but for now, you can access your websites by directly logging into Business Catalyst: http://www.businesscatalyst.com/admin/Index.aspx. Use the same log in information that you use for your Creative Cloud memberhsip.
    Thank you for bringing this issue to our attention! Hopefully we'll get it sorted out soon.

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