My apps won't update and new ones won't download since I updated to the new iOS.
I have reset settings, re-entered id's and passwords, turned off and on, etc, but I still cannot get anything to download or update. It just consistently says it can't be downloaded or purchased at this time....
Is your iPad restricted?
Check Settings > General > Restrictions
Similar Messages
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My iPad cannot download any apps or even update to the latest iOS 8
WWhenever I go on to the App Store and pick a free app and download it, it just starts loading for quite a long time then stops and whenever I go To settings<general<Software update, and I tap it it starts searching for one then it says unable to check for update an error has occurred then it stops! WWhat can I do ?! I am using an iPad 2 By the way just incase you are asking
Hi Awadalla,
Welcome to the Support Communities! It sounds like you are having issues connecting to the iTunes Store since this is affecting apps and software udates. The resources below will provide some troubleshooting steps to take:
Can't connect to the iTunes Store - Apple Support
http://support.apple.com/en-us/HT201400
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update(iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
I hope this information helps ....
- Judy -
My apps won't update and new apps won't download..help?
I have ipad with retina display and my apps won't update and new apps won't download
Is your iPad restricted?
Check Settings > General > Restrictions -
iPod updates 2 touch with the new software, and from the update they are not connected with Time phase. They appear calling but never they enter the calls. I make calls with other users and if one connects but in these two not from the update
I use Firefox 95% of the time, and there's no problem with flash content (and I'm still at .55 - downloaded .64 last week but I haven't got round to making the change yet). At the rate they've been changing it recently it may well be out of date already .
I've been trying it in Safari, too with no problems apart from You Tube, but that's because I'm blocking Google cookies.
One thought does occur - if your Flash preferences are set to block all Local Storage, it may be that the problem site is trying to use Flash cookies (LSOs). I had this problem recently with the BBC iPlayer streaming content. Little Snitch notified an attempt to connect to a new URL - emp.bbci.co.uk.
If I disallowed it, no streaming; when I allowed the connection, it still wouldn't stream, so I did a bit of digging and came to the conclusion that it was trying to set a Flash cookie. When I unblocked, lo and behold - streaming resumed as normal.
I now have LSOs blocked in a more subtle way that lets the site think it's being set (but it ain't) and the streaming still works.
As for permissions repair - always repair from local; the permissions on the original disc will have been superceded by updates and new installations of Apple software.
DU needs to be reading the packages on the HD, not the (now out of date) install disc.
The recurring repair messages are normal and don't mean anything's wrong. As long as the final message is 'repair complete' there's no need to dwell on it.
http://support.apple.com/kb/TS1448 (for Leopard and Snow Leopard - Lion no doubt has it's own set). -
Updated to IOS6 and now my apps will not update on the Ipad2. I have to delete them and then re-install. But I have several hundred apps and this is cumbersome. Seems the new software is too buggy. I am telling people not to update software yet.
Basic troubleshooting from the Users Guide is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved.
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Certain music pieces and apps won't download from my iPod to iTunes on my MacBook
I want to put what is on my iPod on my new MacBook, but certain pieces and apps won't download because my computer isn't authorized (so it will delete it from my iPod if I sync), but when it asks me to authorize it it uses an old Apple ID that doesn't exist anymore and to which I do not have access. Any ideas how to fix this? I just want to be able to sync my iPod with this computer without worrying about losing anything.
Check out this article:
iOS: How to transfer or sync content to your computer
Read the "iTunes and App Store Content" section, especially the "Transferring purchased content" link there. -
My apps won't download to my iPad but will to my phone. When I put it my password, it just stops and won't do anything else????
Unless you have a copy of the iPod backup file from the previous computer installation you are out of luck. If yo have that file move it to your computer and restore the iPod from that backup. Otherwise, you will have to restore the iPod to factoery defaults/new iPod and lose all your app date. That is the way it is since the iPod sees the computer as a new computer/iTunes library. That backup file is located:
Mac: ~/Library/Application Support/MobileSync/Backup/
Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
Windows Vista and Windows 7: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\ -
I updated to the latest iOS and now YouTube and the Ap store are no longer on my phone. Also, not all my music will play and if I play a song it will actually play a different song while displaying the one I chose. Any ideas how to fix this?
You have to download the individual youtube app now. It is no longer a nataive ios app from apple in ios6
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I updated my pages app on my ipad and when I tried to open a document it says the file format is invalid. None of my documents are opening pleaser help!!!!
Try this. It worked for me.
I discovered the same problem. I had an older version of Pages on my iPad. After updating it to the latest version all my previous documents created in pages for the iPad were rendered unreadable and a message stated that they were an invalid format. Why for the life of me would a program that was created by Apple and sense updated not be able to read previous versions...well that's a whole other sad story. Any way I discovered how to fix it but it would require that you had backup your iPad on a computer and not emptied your trash. If this sounds good than here is how you fix it... And it worked for me.
These steps will enable you to reinstall a previous version of the Pages app so you can be able to read and edit older documents.
FIRST: if you did backup your iPad using your computer and did not empty your trash, GOTO the trash and look for PAGES 1.4 (or other number) ipa ( that's the file extension) ie PAGES 1.4 ipa.
SECOND: move that file out of the trash and onto your desktop. Once you do this, double click on it and a box will come up stating a newer version has been found and do you want to revert back to older version. ANSWER YES. It will than automatically place and overwrite the older version back into the file on iTunes that contains the rest of your backed up apps.
THIRD: and this is where it is important that your backup would have to have been on your computer. I'm not sure if backup on the cloud will work. iCloud backup at your own risk And here's why. Before you restore you will need to remove the latest version of Pages off your iPad by doing the usual : holding down the home button until the apps wiggle and remove by pressing on X on app. Removing off your iPad will also delete all your documents but if you have a previous backup on your computer those documents will be stored safely on itunes and will return.
FORTH: plug your iPad into your computer and allow it to sync so iTunes will recognize it. Once iTunes is up and you can see that it recognizes your iPad, GOTO "FILE/DEVICES/RESTORE FROM BACKUP." ******* DO NOT CLICK ON BACKUP***** click on RESTORE FROM BACKUP. This will reinstall all previous settings and documents that were their when you backuped PLUS the older version of Pages that you placed back from the above steps. Let it run through all the setups ( this could take up to 20 minutes...depending on amount of data and photos and apps).
FIFTH: Once everything is reinstalled a message will popup on your computer stating "to leave iPad plugged in until iTunes recognizes it again" ( it's basically rebooting itself). Once done (leave iPad plugged in still) GOTO iPad and follow the steps. IMPORTANT: iPad will ask you if you want to SET IT UP AS A NEW IPAD, BACK UP FROM THE CLOUD or BACK UP FROM ITUNES.....press SET UP AS NEW IPAD. Follow all of the steps required. Once complete GOTO iTunes on computer, look for "IPAD" plus a little arrow ( should be on upper right corner of iTunes window, click on it ( this will safely disconnect your iPad from iTunes) . Now unplug iPad from computer and go to your iPad and look for the older version of Pages. It should be there along with all your old documents ( readable and editable too).
Hope this helps. Good luck. -
I updated to the latest IOS (5.1.1) today and since then Find my friends hang at "signing in" hangs during signing in. I can't back up & start over, every time I open the app, it's hanging there. Can I clear this without losing everything, including the friends that have already accepted me?
The Basic Troubleshooting Steps are:
Restart... Reset... Restore from Backup... Restore as New...
Restart / Reset
http://support.apple.com/kb/ht1430
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414 -
I updated my iPhone to iOS 7.0.5 and I lost my messages and camera app and other apps i downloaded from app store. I was having the problem of losing apps since before I updated to the latest IOS. I have tried enable and disable restriction, connecting my phone to my laptop and sync from my computer and none of them is working. What should i do?
Often when this type of thing occurs with missing default apps it is due to a situation where you are unable to 'see' the apps. If you will go to your front display of your device go to settings>General>Reset>Reset Home Screen layout.
This reset allows for your apps that have for whatever reason been hidden in such an area as you arn't able to find them now to be returned to the area as which they were when you first had the device.
As far as the missing Apps that were purchased through the Apps Store if you will go to settings>itunes and Apps store and click where it reads about automatcally downloading apps clicking on the toggle switch AND clicking on the toggle switch which allows for cellular data to be enabled this then will effectively automatically download all apps to your device that was purchased from the App Store.
Good luck friend. -
I bought an album and one of the songs won't download. It says that the file may be corrupt and to 'check available downloads' from the store menu.
Hi Stimulator7
You may find some helpful information in the following link:
http://www.apple.com/support/itunes/store/lostmusic/
If not use the contact us link at the bottom of the page.
Hope this helps
J.C -
My apps won't download and I have tried everything from restarting my phone to restoring my phone. Also tried to update my apps but since I changed my apple id because my old one had billing issues, I deleted all the apps trying to download them with the new apple id but nothing is working!!! PLEASE HELP!!!!! I have no apps!! Also my phone is updated so that's not the issue either.
See if this helps:
Downloading apps stuck on waiting...: Apple Support Communities -
After updating to the latest IOS 8 on my ipad / iphone etc I do not have any documents on pages, keynotes etc. I have them on my iphone 5S and I can log in on my pc and see al the documents. I have icloud turned on and idrive.
If I start a new document in pages and then try to share this document with the top ring link in pages "share Link via iCloud" a screen notification tells me to "Set Up iCloud. Go to Settings and select iCloud. Sign in and turn on iCloud Drive for Page".
When I go to settings I see that I am signed in.
Please help as I need the documents back on my ipad.Did you have iCloud photo stream turned on for photos? If you did, then you can view your photos at iCloud.com. If you can verify that they are all there, you can do the factory reset. Once you turn on iCloud again after the reset, the photos won't be on the phone but they will still be in the photo stream which you can view on the device. You should be able to copy the photos down to the computer from iCloud. On an Apple Mac computer, iPhoto can view photo stream and you can download photos there too.
Personally, with syncing issues with iTunes, I prefer to use an app called PhotoSync (which is an app in the App Store, Mac App Store, and available from the developer's website for Windows PC's. This App (once turned on for both devices) lets you send photos back and forth within wifi. -
Every app I try to download or update keep saying waiting but nothing happens. I've tried all the trouble shooting resolutions but still won't work. How do I fix this?
You tried all of these?
Make sure that you do not have a stalled download in iTunes - a song or podcast .... if you have a download in there that did not finish, complete that one first. Only one thing can download at a time on the iPad so that could be what is causing the problem.
If that doesn't work - sign out of your account, restart the iPad and then sign in again.
Settings>Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>Store>Sign in and then try to update again. Tap one waiting icon only if necessary to start the download stream.
You can also try deleting the waiting icons - tap and hold down on an icon until it wiggles - the tap the X on the icon to delete it. Then try to download again.
You can try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your app preferences and device settings again.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. -
iPad app ,won't download suggestions
Hi IAndrewD,
Several issues have encountered this issue. We've seen it in some of our reviews on the app store and on our support email list ([email protected]). So far, everyone who's contacted us has been able to successfully update after verifying that their network connection was working and restarting the download.
Please try the following:
1) Make sure wifi and/or cellular data are turned on
2) Test to be sure your internet connection is working by opening safari and browsing to a website (like www.adobe.com).
3) Single tap the app’s icon on the home screen and it will pause the download. Now go back to the iTunes Apps store, switch to the “Updates” screen and click “Update” to resume the download.
4) If this doesn't work, go to Settings -> iTunes & App Stores and tap the Apple ID to sign-out. Restart the iPad, go back to Settings -> iTunes Apps Store and sign-in. Tap the waiting icon to update the app.
I'd also be happy to work with you on our support email alias or by phone if you email [email protected]
Thank you!
Pat
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