My audible files have no sound

Somehow I lost the ability for my audible files to play sound. I noticed it first after buring a audiobook and in my car the cd's were silent. I went back to my computer and noticed that when they burned the files to the CD the file size for each chapter was 1KB. So nothing got burned over.
I then tried to play the audiobooks in iTunes. No sound plays on any of the files. Now if I go to my Audible Manager it plays the files fine - with sound.
I'm pretty sure I just updated a version of iTunes and i think that's what screwed it up, but I am not sure. I uninstalled and reinstalled iTunes to no avail. All my audible files are still silent.
Anyone have any help? thanks!

Here is the Audible response I received.
=============================
Thank you for contacting us at Audible again. I understand that you have encountered some difficulties while attempting to play your Audible titles within iTunes. We are currently aware of an issue with the latest version of iTunes (Version 10.5) for PC which breaks the playback of Audible Format 4 titles. As you may be experiencing, the titles will look like they are playing normally within iTunes, but they do not have any sound or the sound is distorted. While we are diligently working to resolving this issue, you will still be able to play your titles via iTunes -as long as you use one of other 3 formats (Format 2, 3, or Enhanced). All you will need to do is re-download your Audible purchases in any of these formats, and you shouldn't have any problems with the playback.
I have forwarded your email address to our Technical Team. When this issue is corrected, we will provide you with an update. To re-download your Audible title in a different format, please reference the following steps:
1. Go to the "My Library" section of the website: http://www.audible.com/lib
2. From here, locate the title you wish to download.
3. To the right of the title, locate the "File Size/Audio Format" label and please click "Change".
4. A drop down menu will become accessible. Please select the down arrow and choose the desired format you wish to download the title in.
5. Please click on “Download It” and it will download in the new format.
Remember, there is no additional charge for this download and you can download your books as many times as you would like. I apologize for any inconvenience that you may have encountered and if you have any further questions, please feel free to let me know.

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De : sarika02
Envoyé : 17 juin 2014 19:26
À : Daniel Cloutier
Objet : On photoshop element 12 when I open a .MTS file I have the sound with a black screen if I open a .mov it work fine I have uninstall and reinstall I still have the same problem can you help?
On photoshop element 12 when I open a .MTS file I have the sound with a black screen if I open a .mov it work fine I have uninstall and reinstall I still have the same problem can you help?
created by sarika02 <https://forums.adobe.com/people/sarika02> in Photoshop Elements - View the full discussion <https://forums.adobe.com/message/6466796#6466796>

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