My Auntie left me an Iphone from US still locked to AT&T
My Auntie left me an Iphone from US still locked to AT&T and the problem now is her iphone 4s is protected with icloud and find my iphone features and she forgot her password in icloud and her yahoo email associated to this iphone and her itunes is no longer available... how can we change and remove this security features so we can use this phone...
My auntie is planning to get the newer Iphone 6. thats why she left this in the philippines.
<Personal information edited by Host>
Hi Darth Sedious ,
In order to get an iPhone ready for a new owner there are a number of things that need to be done. See this article -
What to do before selling or giving away your iPhone, iPad, or iPod touch
For some of these it is necessary to know the Apple ID and password. If the password is not known, you can reset it by following the steps in this article -
If you forgot your Apple ID password
Thanks for using Apple Support Communities.
Best,
Brett L
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All
I got my wife a new macbook pro, running Windows XP prof. She has an iphone 3G with 16 GB memory running 3.0.1. So..she wanted to transfer the sync function from her PC to her macbook. Of course, Apple was of NO help at all (but did want to charge us $69.95 since her iphone is out of warranty, and this was an iphone not a mac problem, hmmm..). Took me lots of digging, but here is how you transfer you iphone from one computer to another:
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http://reviews.cnet.com/8301-12519_7-10242259-49.html
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4. Copy your playlists from itunes on your old computer to your new computer. This link may be helpful or search the internet again if you need to:
http://osx.tribe.net/thread/08fd0e5e-f1d0-450b-8de5-9f7cb5bd278d
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-OK now you are ready...click restore on the iphone and restore the phone to factory settings. This will happen in a few minutes (10-15 mins).
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-Deauthorize your old computer
This worked for Win XP...should work for Vista. The whole process took many hours so don't rush through it (i'm guessing 12 hours total work).
Can I send apple a bill for tech support?????All
I got my wife a new macbook pro, running Windows XP prof. She has an iphone 3G with 16 GB memory running 3.0.1. So..she wanted to transfer the sync function from her PC to her macbook. Of course, Apple was of NO help at all (but did want to charge us $69.95 since her iphone is out of warranty, and this was an iphone not a mac problem, hmmm..). Took me lots of digging, but here is how you transfer you iphone from one computer to another:
1. Move you itunes library from the old computer to the new one. To do this, you do NOT just copy it. This is as good a link to use as any to see how to do it, but search the internet and you can find instructions:
http://reviews.cnet.com/8301-12519_7-10242259-49.html
2. Transfer your applications you have purchased to the new computer. To do this, open itunes in the new computer, hook up your phone and click on File>transfer purchases (from itunes store) to computer. This will move your applications to the new computer.
3. Export your MS outlook calendar, contacts, notes, etc. to the new computer by saving each of these categories as a PST file (file>export>then choose the category and type of file)...and then copy these PST files to your new computer and import them into MS outlook.
4. Copy your playlists from itunes on your old computer to your new computer. This link may be helpful or search the internet again if you need to:
http://osx.tribe.net/thread/08fd0e5e-f1d0-450b-8de5-9f7cb5bd278d
5. Now...the important part...how to transfer all your settings from the iphone to the new computer....this is the part that was hard to find online, but finally got it: NOTE: THE BACKUP THAT ITUNES MAKES BACKS UP THE APPLICATION SETTINGS BUT NOT THE APPS SO THIS IS WHY YOU NEED TO TRANSFER THE APPS TO THE NEW COMPUTER. The settings have all the data you put into your apps, email settings, preferences, etc...so its a huge time save to transfer these to the new computer also.
-Sync your iphone with your old computer to have a backup in case you mess up...in that case you can restore from your old computer and start over
-Plug your iphone into the new ocmputer and start itunes. It will detect your phone (I assume you have already authorized your new computer to use the library and playlists and apps that you moved)
-Right click on the "iphone" on the left bar...you will see a popup menu...click on "BACKUP". Let it backup your iphone to the new computer. It will NOT sync the phone
-When the backup is done....copy the backup file to a temp directory to be safe. The backup is located in "documents and settings">user name>applications>apple computer>mobile sync. If you cannot see it, you need to open windows explorer (not internet explorer) and go to tools>folder options>view and click on "show hidden files and folders" Note YOU CANNOT JUST COPY THE BACKUP FROM THE OLD COMPUTER TO THE NEW COMPUTER AS SUGGESTED ON SOME WEB SITES...THIS DOES NOT WORK, ITUNES WILL NOT IDENTIFY THE BACKUP EVEN IF YOU PUT IT IN THE FOLDER IN THE NEW COMPUTER THAT MIRRORS THE FOLDER LOCATION IN THE OLD COMPUTER.
-OK now you are ready...click restore on the iphone and restore the phone to factory settings. This will happen in a few minutes (10-15 mins).
-The phone will reboot and itunes will recognize the phone again...as a restored phone. It will then ask you if you want to restore it from the backup..say YES. You then need to go through all the itunes tabs and click on everything you want to sync to the phone (playlists, movies, podcasts, ringtones, etc). Once you are done going thru the tabs click "apply" and the sync will start. Go out, to a movie, to bed, whatever because it will take hours to sync.
-Once the sync is done...voila...your iphone has been moved with ALL the settings to the new computer. Check it. Then you can delete the backup you put into the temp folder if it is OK
-Deauthorize your old computer
This worked for Win XP...should work for Vista. The whole process took many hours so don't rush through it (i'm guessing 12 hours total work).
Can I send apple a bill for tech support????? -
How do I remove my old iPhone from "Find My iPhone"?
How do I remove my old iPhone from the device list?
From the Help files in the app . . .
Remove Device
If you’re no longer using an iPhone, iPad, or iPod touch that was set up to use Find My iPhone, you can remove it from Find My iPhone when the device is offline (turned off or not connected to a data network, such as EDGE, 3G, or Wi-Fi). To remove the device, you need to sign in to me.com on a computer.
To remove your device from Find My iPhone:
On a computer, sign in to MobileMe Find My iPhone at me.com/find using your Apple ID email address and password.
If you’re a paid subscriber, your Apple ID is your MobileMe email address (@me.com or @mac.com) and password.
If you set up Find My iPhone on more than one device, click the device you want to remove in the Devices list on the left.
Click the blue arrow to the right of your device’s name (or, if the device hasn’t been located recently, the red clock ).
In the device window, click Remove (to the right of the device name).
The Remove link appears after Find My iPhone has tried and failed to connect to your device. This may take a few minutes.
When asked to confirm if you want to remove the device, click Remove.
If your device goes online again later and is still set up with your MobileMe account information, the device automatically reappears in Find My iPhone. If you still have access to the device, you can prevent it from reappearing in Find My iPhone by removing your MobileMe account information from the device. Tap Settings > Mail, Contacts, Calendars > [YourMobileMeAccount], and then tap Delete Account. -
hi, I bought a second hand iphone 4s and seller has blocked it and reset it know the iphone is asking for a email and password that the seller was using, I can't contact him know and i'm left with an Iphone that is useless, can you help ma please?
Sorry, there is nothing you can do until the device is removed from the sellers Apple ID.
Without that, your device can't be used, check these articles:
iCloud: Find My iPhone Activation Lock in iOS 7
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
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