My auto archive is not working

Hi all
Running Exchange 2013 CU2 with Outlook 2013 clients. It seems based on the event viewer that my managed folder assistant is not archiving emails based on the retention policy set. I know it works for a very few, such as myself, but majority it does
not and no matter if I start it manually or anything it does not work for most users. I need to try and fix this cause most users inboxes are reaching capacity and they have to manually move emails.
I have three exchange 2013 servers. Two built in DAG for HA and one setup as email archive server.
Steve

Hi,
Based on the description, when the retention age expires, you want to move messages to the archive mailbox. However, this retention policy didn't work for some users.
First, I recommend you check it these affected users have enabled archive mailbox. If the mailbox user doesn't have an archive mailbox, no action is taken. And please make sure these mailbox are not put on retention hold.
Besides that, please run the start-managedfolderassistant cmdlet for one of these affected users again to check the result. After you run this command, please check the application log and make sure the Managed Folder Assistant process this mailbox successfully.
If the steps from above don't show any changes, would it be possible to create a new retention policy and assign it to a test mailbox to check the result?
Best regards,
Belinda
Belinda Ma
TechNet Community Support

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