My back and foward arrows quit working, how do i fix this?

my back arrow and foward arrow stopped working last week. so i cant go back to the previous page. what happened

1. Reset PRAM.  http://support.apple.com/kb/PH4405
2. Reset SMC.     http://support.apple.com/kb/HT3964
    Choose the method for:
    "Resetting SMC on portables with a battery you should not remove on your own".

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