My bank has changed login: i need to disable popup blockers - how?

I contacted Charter (my carrier) and was told to go to Tools and there was to be "Popup blocker" and I could do it there, but there is nothing that says "Popup blocker". I am not much into computers and I am at a loss as to what to do.

You may also have a pop-up blocker installed that is part of a "security suite", which may block a pop-up before it even gets to Firefox.

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